-
Anonymous
gail
1 year, 21 weeks and 5 days
In February 2020, I gave my two carat diamond ring to Zales in Killeen Texas for an appraisal. When I went back in March to pick it up, the store was closed. I have called several numbers for customer service only to receive information about the safety of its stores and personnel (usually recorded) and although I did reach one human being, she insisted there was nothing she could do and that I would have to wait until the store reopens, time to be determined. I cannot believe that a chain this large is so unresponsive and I will never, ever do business with them again. . . nor do I recommend them to anyone.Anonymous
Jessica
1 year, 9 weeks and 2 hours
I am going to hire a lawyer or file a police report I suggest everyone on here do the same! It's called stolen property no other way to put itAnonymous
Jessica
1 year, 9 weeks and 2 hours
I am going thru the exact same thing turned my ring in on 0307 and still haven't gotten it back and can't get anyone to help meAnonymous
I don't think Zales read the reviews. They have a good thing going Fooling people into a false security. I wouldn't be surprised if this company folded
1 year, 9 weeks and 3 hoursAnonymous
R. Smith
1 year, 3 weeks and 3 days
Has anyone used this brand new technology called a "phone?" I had an issue, I called their district office, did not get he result I thought I deserved, called their main office in Texas, my complaint was taken, and the next day the district office settled my dispute and now quite happy as a result. A truly well managed company can easily handle people when things go perfect, the true measure of a company is how they handle a customer when it doesn't go perfectly. This new, **** monad complain on stupid childish chatboard calling people hateful names is so 2020, milenial Gen X'ers need to grow up and be an adult.Anonymous
Tracy T
1 year, 21 weeks and 1 day
I agree, I sent my ring to be dipped and it was sized by mistake by them now my ring have been gone over a month. No clue as to when I will get it back on a mistake they made!Anonymous
So sorry I understand
1 year, 9 weeks and 3 hoursAnonymous
Tracy
1 year, 14 weeks and 2 days
My ring have been at the store now 3 months and they will not TRY to get any information as to when i will get my ring I have been more than patient with them!