• Zale's Jewelry

    City
    Irvine
    Street Address
    901 W. Walnut Hill Ln.
    Related Terms
    Zale Corporation
    Twitter ID
    Anonymous

    R. Smith

    I concur, use a phone call corporate and be civil and your issue will be resolved mine did. But now a days people just like to cry on chatbaords and get others riled up. Use a phone.....jesus!

    14 weeks, 3 days and 5 hours
    Anonymous

    R. Smith

    Has anyone used this brand new technology called a "phone?" I had an issue, I called their district office, did not get he result I thought I deserved, called their main office in Texas, my complaint was taken, and the next day the district office settled my dispute and now quite happy as a result. A truly well managed company can easily handle people when things go perfect, the true measure of a company is how they handle a customer when it doesn't go perfectly. This new, **** monad complain on stupid childish chatboard calling people hateful names is so 2020, milenial Gen X'ers need to grow up and be an adult.

    Thread
    14 weeks, 3 days and 5 hours
    Anonymous

    Terlisay

    Bought a custom ring with my original diamond in it. Got the ring and wore in for a while then finger broke out. They asksed to return so they could clean it and the same thing happened. I wear costume rings and I never break out or have skin irritation. So now, I am paying for a ring, thousands of dollars to not be able to wear it and they tell me they cant do a thing until COVID is cleared. I am more than frustrated, I feel like we are wasting our money on nothing! Ridiculous!

    15 weeks, 3 days and 1 hour
    Anonymous

    **** Zales **** **** ****

    How about get over yourself and shut the **** up. People pay thousands for their jewelry and Zales has their hands open and ready for that money but when it comes time to deliver the goods, they act like they can't do anything about it. I had a $4,000 engagement ring that I ordered months in advance for my wedding in June and never received it and still haven't to this day. Money is important to the company but not their customers. It doesn't matter that there is a pandemic happening, I'm still out there working and busting my **** 60 hours a week to make other people happy during these times, so they need to get off of their imaginary **** and do something to help their customers who have already **** paid.

    16 weeks, 1 day and 13 hours
    Anonymous

    Meg

    My husband took my engagement ring into Zales for its required check per the warranty. Was told the prongs needed to be fixed. They sent the ring away, but not before the clerk mentioned to my husband how beautiful the stone was. He had asked her about getting a larger stone put in it. She stated that it was a beautiful stone and that he had better check with me before exchanging it for a larger one. When the ring came back, there was a chip on the surface of the diamond. Zales tried telling me that it was already there. Upon closer inspection, there were flaws in the ring that weren't there before. Meaning someone at the repair shop swapped my beautiful diamond for a piece of .... Zales sent the ring back to the repair shop. They replaced the chipped diamond with one that is in no way as nice as the stone I had. The cut is not as nice. The color is clear but there are more carbon flaws in the new stone.

    Yes! They swap stones ...just in case you weren't sure.

    16 weeks, 3 days and 7 hours
    Anonymous

    Seems like maybe you shouldn't have waited until last minute in the midst of a crisis....

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    18 weeks, 3 hours and 53 minutes
    Anonymous

    Jeff

    Zales will take take your money at any time but to a ring inspection you have to have appointment,WTF deadline was due in June now they tell warranty not valid anymore didn't get the inspection on or before due date . The problem is they weren't taking inspections at this time . This place sucks Never again will I spend 0 dollars there ever again . I tell people you will get ripped off .

    18 weeks, 7 hours and 35 minutes
    Anonymous

    Jessica

    I am going to hire a lawyer or file a police report I suggest everyone on here do the same! It's called stolen property no other way to put it

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    20 weeks, 4 hours and 50 minutes
    Anonymous

    Jessica

    I am going thru the exact same thing turned my ring in on 0307 and still haven't gotten it back and can't get anyone to help me

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    20 weeks, 4 hours and 53 minutes
    Anonymous

    So sorry I understand

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    20 weeks, 6 hours and 23 minutes
    Anonymous

    I don't think Zales read the reviews. They have a good thing going Fooling people into a false security. I wouldn't be surprised if this company folded

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    20 weeks, 6 hours and 23 minutes
    Anonymous

    Worst store I've ever shopped at

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    20 weeks, 6 hours and 25 minutes
    Anonymous

    I'm so sorry how they treat you. Especially after all the money you've sent their way. I've only had one experience with them and it is horrible and I will never go back. They refused to help even the tiniest bit. And then the customers have no recourse

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    20 weeks, 6 hours and 25 minutes
    Anonymous

    Tell us to fold it up their stores because of their shady dealings. It's a crime what they do to their

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    20 weeks, 6 hours and 26 minutes
    Anonymous

    Worst store I've ever dealt with

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    20 weeks, 6 hours and 27 minutes
    Anonymous

    You won't get any help from Zales corporate. I'm sorry about your ring. You might have to take the loss and move to a better jury store. Never buy at Vals again. They are horrible and I have horrible customer service and do not back up their product. They are the Walmart of jewelry stores

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    20 weeks, 6 hours and 27 minutes
    Anonymous

    Amen! **** store. Rip off

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    20 weeks, 6 hours and 28 minutes
    Anonymous

    I am telling everybody I know not to waste their money at Zales. It's like buying a used car and finding out two weeks later the engine is ruined. You go back to the used car lot and they say sorry. I still think they are the Walmart of jewelry stores. I only went there once never again.

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    20 weeks, 6 hours and 29 minutes
    Anonymous

    I'll never shop with sales again and they are the Walmart

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    20 weeks, 6 hours and 30 minutes
    Anonymous

    My fianc who has a humble job spent almost $2000 on a bracelet and earrings set that fell apart in four months. A beautiful bracelet and necklace set of gold and what they called "Diamond Dust". He didn't buy the warranty, Many people don't buy the warranty because they don't believe sales will sell them some jewelry that will fall apart. By the time it fell apart COVID-19 was in place and stores were closed. I tried several times to call Zales no answer. Finally I reached their customer service after waiting 40 minutes on hold (I'm not exaggerating) I didn't want to return the item or I didn't want them to fix it. Because the diamond dust fell off all I wanted them to do was to buff the remaining surfaces of the bracelet and necklace. When you spent almost $2000 on something you figure or it's not gonna break in four months, and the company won't even buff out your jewelry which is very inexpensive fo when you spent almost $2000 on something you figured or is not going to break in four months, and the company won't even buff out the gold. Buffing out a gold necklace and bracelet takes about 15 minutes. I asked them if they wanted to keep my business and I just kept repeating I didn't buy the warranty and that I was going to be charged for the buffing. This is very upsetting to me as not everybody has $2000 to throw away on the Walmart of jewelry stores.

    20 weeks, 6 hours and 35 minutes
    Anonymous

    You really need to get them back !

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    20 weeks, 3 days and 5 hours
    Anonymous

    NC lady

    We went to the south point mall in NC to have the warranty-check on our couple pieces. They would not let us in due to COVID. Give it a rest people - how ignorant. We're half way through July and all are told to wear masks, which we did. The employees are part of the problem - they're too damned lazy to work.

    20 weeks, 3 days and 5 hours
    Anonymous

    Never again !

    I placed an order for a ring in may 15 and my expected date of arrival was june 24th ..everytime.i speak.to someone it's always some excuse about Covid 19 and that its gonna be another 2 weeks. Funny that the last rep I spoke to said it's in NYC and im.confused cause were all in phase 3 and they are working at 50% capacity so why is my ring not here ?

    20 weeks, 4 days and 5 hours
    Anonymous

    (EMAIL)

    Our sore in Rock Springs Wyoming closed, how do we go about getting our diamonds checked every 6 months for warranty?

    20 weeks, 6 days and 4 hours
    Anonymous

    (EMAIL)

    I've tried to get a hold of anyone from Zales for my lifetime guarantee on my diamond ring could not get a hold of anyone needed to check in in June and December try the customer service number held on for over 15 minutes each time I've tried about five times. Sure would like a response it said that they are giving you a Graceperiod. But it does not say how long

    21 weeks, 5 days and 8 hours