Called Canon 24/7 service from web-site to ask for help with my scanner that was not working. I felt I was totally being scammed. The persons name was Mike Jones and managers name was Ron Taylor, and given their accents I thought they were totally fictitious names, Mike Jones.... really???? Before I knew it they were asking me to sign up and pay for a service I didn't want and wanted me to give them a copy of a check (originally told me they only wanted the check number) then I decided I would pay be credit card and they wanted me to provide my drivers license. I pay for a lot of things on line with my credit cards and never has anyone asked for a drivers license. They ended up hanging up on me. I would not trust this site in a million years.
I got exactly the same scam. They said I couldn't hook up my BRAND NEW Canon printer because of an "IP network infection" and that no printer would ever work. Wanted $299.99 for a 3-year contract...3x the crost of a printer. The name of the group was Basic Software Solutions and they claimed they were from Canon. I told them I wasn't paying them anything until I spoke with Canon's legal system. Three people with foreign accents pretended they were from Canon's tech dept, Canon's billing dept., and then Canon's legal dept...at 7:30 PM. I don't think so! Be really careful you don't sign up with this scam outfit that's lying and using Canon's logo.