I've received a call from customer service telling me that they could not repair my 24-105 f 4 L lens. The customer service rep said do to excessive heat exposure. I've explain to the rep that the lens was only used indoors in an controlled studio environment. The rep said it was something I did to lens. I explained to the rep that I did not exposed the lens to any excessive heat. They insisted that it was something I did, not sure why after explaining to them over and over I did not exposed the lens to excessive heat. That they would come up with the conclusion that I did. I was having problems with fragments on the inter element of the lens. I explained to the rep that I sent my canon 5D in for repair because I thought that the sensor was causing the problem. You guys did do the repairs on the sensor and returned it to me. After receiving the 5D back I realized it was the lens causing the focus problem and sent it in for repair. Rep was not respectful and accused and blamed me for causing the problem. I explained to him that maybe it was a problem caused by the manufacturing of the lens and the lens fragments may be the results of that. Then he tried to get me to buy a new lens and wanted to transfer me to the sales department. I've been I loyal canon owner for over 25 years. I never thought about using any other brand of camera until today. I really felt disrespected and mistreated by your two customer service reps. Not a happy customer, i've always pump my fist up for you guys and all the students and countless other photography enthusiasts that i've have steered to use Canon.
hey, did you get this sorted? im taking them to court as they sent my 5D housing back broken.