I have contacted United Healthcare five times over the past three days after being informed by my dermatologist three days ago she would not be participating in Preferred Care Partners effective in less than two weeks. I was being followed for cancer. She is an employee of Cleveland Clinic, Weston, Florida. I called Member Services since I have 15 physicians of multiple specialties at Cleveland Clinic. I was given conflicting information regarding who is participating and who is not. Every representative refused to put the information I was provided in writing. I was told I could receive a directory but this directory is incorrect from the time of printing and unreliable. In addition, I was given conflicting information regarding how to continue with my ongoing treatment and scheduled tests for a newly diagnosed cancer. One representative told me my doctor would have to contact the medical department of United Healthcare. The consumer affairs advocate at the corporate headquarters told me this was not true but I could contact Member Services for this information. Again, no one would give me a transcript of the call or the stated information in writing. Tonight, I have spent almost three hours on the phone with varying supervisors with no resolution and only verbal commitments which I have found are not followed. In order to get me off the line I was transferred to a call center in the Philippines where there is no decision-making authority. When I asked to be transferred to the legal department I was transferred to Optimum Health which has nothing to do with my issues. For example, I was told someone would get back to me in 48 hours regarding my concerns.. This never happened. There is no accountability. I will be forwarding this complaint to Medicare.
Patricia a hardisty
Omg!! The Philippines! The worst insurance company nowadays!! I had to hire a attorney to switch insurance! The health and wellness products, is a joke! Phillipines again!!! They won't send me the card! Can't order! They say no credits!! Constantly getting Bill's saying dr out of service! Have proof they are!! When you call costumer service their clueless! 1 lady was drunk, another was asleep! Takes hours just to get a supervisor who is also clueless!! Corporate said they would overnight me a new card for primary care dr! Never got it! Wow they are loosing business fast! I'm done!!