United Healthcare do not know how to process Home Health claims. They denied claims and there is nothing wrong with claim. They rep's do not know how Home Health claims process, so when you call claims department all they say is I can send claim back for review. Then claims department upheld their decisions. We do not recommend our patients to take UHC insurances and UHC have a bad repetition in the Home Health field. UHC is horrible company. they do not pay their home health claims and keep denying them. I do not recommend to use UHC. I work for billing company and I tell all my agency not to take their patients and have their patients to switch insurance company
I feel super bad for you. I work for optum uhg and it's not the employees its the company constantly changing things to the point we need to look at job aids daily for changes. If it makes you feel better I'm have ptsd and a permanent partial disability and was refused accommodating circumstances by the company. They are putting the cart infront of the horse and until that changes we are all suffering. The temps have it the worst tho. I don't feel they care about healthcare which is horrible. I wish I could find a true eoe employer. I would contact their licensing division. The attorney general in your state can guide you to where you need to contact.