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Anonymous
Denise
1 year, 12 weeks and 5 days
I purchased the LA-Z-Boy recliner, rocking chair, sofa motion recliner, and console loveseat motion recliner in July 2019. The furniture was less than a year old and a piece that worked to help the couch to recline broke then the same piece broke on the loveseat. They replaced the piece with the same plastic piece on the couch and loveseat.The cushions where you head goes has flattened quickly and discolored. The rocking reclner chair does not recline smoothly. It's very hard to get the back of the chair to come back forward if you close the foot rest, it doesn't automatically work with the handle on the side. The feet were not on the back of the loveseat there fore it was digging into our new wood floors every time you reclined the furniture. There are only two of us who use this furniture and for us to have so many issues before it was even a year old shows how poor the quality is. When we tipped the furniture over there is even cardboard under the arms of it.I will never buy anything made from LA-Z-Boy again! Their furniture is very poorly built!Anonymous
Another dissatisfy L-Z-Boy customer
1 year, 12 weeks and 2 days
I would demand my money back they have to give your money back if they don't and you use a credit card
Call your credit card company tell them the problem you're having with the store.
The credit card company is very good at getting your money back