• LA-Z-Boy

    Title
    President
    City
    Siloam Springs
    Country
    Benton
    Street Address
    PO Box 578
    Number of Employees
    500
    Contact Name
    Don Butcher
    Zip Code
    72761-0578
    Annual Sales
    104000000
    State
    AR
    SIC Code
    2599
    Anonymous

    Dianne Chisenall

    I'm a senior citizen with health issues, and have always wanted a lazy boy. I made the investment about a year ago, and this is the worst, most uncomfortable recliner. I can feel the frame in my back and rear end, there is no cushy comfort at all. I'm actually using a pillow so it doesn't hurt. Very disappointed in the quality. You were a highly recognized name, well, not anymore. What a big disappointment and failure. I actually feel like I got took. Ugh!

    15 weeks, 3 days and 31 minutes
    Anonymous

    Contact James via email (EMAIL)

    TESTIMONY ::::::::::::::::::::::::::::::::::::::::::

    I am Vera Lopez by name, I live in California, United State Of America, who

    have been a scam victim to so many fake lenders online between May

    last year till June this year but i thank my creator so much that he has

    finally smiled on me by directing me to this new lender who put a smile on

    my face this year 2020 and he did not scam me and also by not deceiving or

    lying to me but however this lender whose name is Rev.James Guzman gave me 3%

    loan which amount is $ 600,000 united states dollars after my agreement to

    their company terms and conditions and one significant thing i love about

    this loan company is that they are fast.

    15 weeks, 5 days and 18 hours
    Anonymous

    About a year ago I purchased a beautiful sofa from L-Z-Boy with all the extras you know guarantee protection plan and all.

    L-Z-Boy is not cheap even in clearance. 3mos. Later the cushions lost the firmness I call service, they sent a man to check it out, he reorder another set of cushions took the old ones. Not long after that, same problem now is 1year.

    I made the mistake of purchasing it on their L-Z-Boy credit card I should have never done that,even to make payments was difficult

    This furniture company has lost all credibility will never ever go there again.

    In the first place I went there because I remember their commercials of long ago and I wanted to support Made in America product But, I can see this company is not one to support, there was an old saying that went like this, you get what you pay for but, I'm afraid that doesn't apply anymore now even trash is expensive I think next time I'm going to the Amish store

    15 weeks, 6 days and 31 minutes
    Anonymous

    Extremely disappointed M

    If you purchased it with your credit card you can always call your credit card company tell them the problem you're having I'm sure they'll be able to help

    Thread
    15 weeks, 6 days and 54 minutes
    Anonymous

    Another dissatisfy L-Z-Boy customer

    I would demand my money back they have to give your money back if they don't and you use a credit card

    Call your credit card company tell them the problem you're having with the store.

    The credit card company is very good at getting your money back

    Thread
    15 weeks, 6 days and 2 hours
    Anonymous

    Dissatisfied customer

    We purchased a chair and couch from lazyboy both recline the foot rest on the couch has broken.m I contacted lazyboy where I purchased it and they sent out a kid named Tom. They called to say the part came in but Tom refuses to come and do the repair because he said my house was dirty and smelly. Did not know that part of their job is to judge a customer's housecleaning habits. If he would have asked he would have found out that I have been I'll for the last year and a half. First it was a bad heart and then cancer so I've been pretty I'll to keep up with the housework. I told them that my husband is 73 and in no condition to get on the floor to fix the footrest. So here we sit with a broken footrest so next year we'll be buying a new couch and it will not be a lazyboy better off going to value city buying a cheap couch throwing it out when it breaks and get a new one.

    15 weeks, 6 days and 17 hours
    Anonymous

    Denise

    I purchased the LA-Z-Boy recliner, rocking chair, sofa motion recliner, and console loveseat motion recliner in July 2019. The furniture was less than a year old and a piece that worked to help the couch to recline broke then the same piece broke on the loveseat. They replaced the piece with the same plastic piece on the couch and loveseat.The cushions where you head goes has flattened quickly and discolored. The rocking reclner chair does not recline smoothly. It's very hard to get the back of the chair to come back forward if you close the foot rest, it doesn't automatically work with the handle on the side. The feet were not on the back of the loveseat there fore it was digging into our new wood floors every time you reclined the furniture. There are only two of us who use this furniture and for us to have so many issues before it was even a year old shows how poor the quality is. When we tipped the furniture over there is even cardboard under the arms of it.I will never buy anything made from LA-Z-Boy again! Their furniture is very poorly built!

    16 weeks, 2 days and 4 hours
    Anonymous

    Stephen

    I purchased two end tables along with a recliner sofa that made a matching set. On the first delivery, the sofa was not what I ordered through the in-store sales. I found out afterwards that what I asked for was no longer in stock. So I tried a second recliner sofa, which was damaged upon delivery. Then thanks to covid, the store closed. No one ever contacted me to resolve this situation and I'm now stuck with two end tables and nothing to sit on. Will never purchase from LaZBoy again.

    16 weeks, 5 days and 17 hours
    Anonymous

    Watertown

    I don't believe you. We have been waiting 3 months for someone to address or crookedly sewn recliner.....

    Thread
    17 weeks, 6 days and 1 hour
    Anonymous

    Using from Minneapolis

    I grew up watching la-z-boy commercials and being one of 7 children could only see them in other peoples homes through the years. My dad(now deceased) would say that it is a well built solid wood chair built here in the states so parts would be accessible. Now as an adult I persuaded my husband to buy recliners for our 39th wedding anniversary, so we went to your Edina Minnesota facility where we designed our Jace Reclina-Rocker's. Fast forwarding 4 years my husband sat in his chair and it made a terrible sound...turning over the chair we saw the entire bottom had shattered being made out of what looks to be particle board we are so disappointed in the construction of the frame in this chair. We were told by Jeanette our sales representative and doing research that the framework is made out of solid wood construction. The response we received was...it is attached to solid wood! I know these are corporate decisions, but to downsize on the quality of La-Z-Boy that is not acceptable and misleading consumers. I followed directions and put in a claim and still waiting for a response! I think La-Z-Boy covers over any liability by saying you accepted the merchandise, not a professional way to do business on any level. MONEY AND GREED WIN AGAIN OVER QUALITY AND HONESTY! I am so sad about this....

    Sitting in a broken chair in Minneapolis

    SUSAN SEATON

    This is the first review I've ever written.

    Thread
    18 weeks, 6 days and 12 hours
    Anonymous

    disgruntled customer

    We purchased two new Maverick sofas. When they were delivered both had rub spots, scratches and other imperfections. We were told by the delivery crew that someone would be out within a week to repair/replace defective parts. After two weeks we called and spoke with Brian in the warehouse about the issue and he stated a tech would be out to check the problem areas and then order the parts and that it would take a month to receive the defective parts. We advised his if we were told that when the sofas were delivered, we would have refused the delivery. Now no one will return calls to advise of the status of the parts/repairs. We called the sales manager Rob in New Port Richey and he directed us to Brian. When we spoke to Brian, he said he would email whomever he needed to and call us back the next day. Still waiting for a return call. This has been ongoing for 7 weeks. di

    19 weeks, 3 days and 19 minutes
    Anonymous

    X satisfied customer

    My wife and I made a purchase at our local store because we had such great service and product from a purchase 10 years ago.

    We dealt with the store manager and was told that the item was in stock and would be delivered next Tuesday. Tuesday came and went with nothing delivered. We called to check on status and was told the couch was not in stock but would be delivered next Tuesday.

    Next Tuesday comes and they deliver the WRONG PIECE!

    We call back and speak to a sails person because the Manager who sold us the couch had been out for awhile. Promised that the next week they would pick up wrong order and deliver the right piece.

    We called Om Monday to check on delivery. No delivery. Was told that the manager had ordered the wrong piece from day one. We told them to come pick up their couch and cancel our order. They said that they would cancel the order but couldn't give us back our money until the picked up the wrong piece.

    They finally pick up the piece but no refund.

    After a face to face confrontation in the store did the accountant come out and refund our money.

    Never again will we buy from Lazy Boy!

    19 weeks, 4 days and 23 hours
    Anonymous

    I just purchased a recliner, had to pay up front, of course but I may not get my chair for at least 2 months? This is the most ridiculous business in the whole world. Every excuse they could think up was given to me. How in the hell can you honestly stay in business. pocket the money, customer go to hell.I am so sorry I bought from you. I will never go back there nor recommend your company to anyone. The warehouse is only about 6 hours away. Need better people in high places cause the ones there only care about themselves. Giving the company a bad name

    21 weeks, 6 days and 3 hours
    Anonymous

    We have had the same issue with a recliner we purchased last year, about a month into it, they back bolts broke, it has been serviced about 10 times in the past year. The service tech got tired of coming out so he decided to put that the reason for all the repairs is due to the way my husband sits in the chair. The bolts break!! The bolts are breaking due to faulty parts, cheap bolts being used, **** equipment... It's horrible. I will NEVER buy anything from them again!! Horrible customer service and furniture.

    Thread
    22 weeks, 2 hours and 55 minutes
    Anonymous

    Marcia

    I will NEVER purchase ANY TYPE OF FURNITURE from LazyBoy. My husband and I purchased a complete living room set of "leather furniture" from our local furniture store. At first I Loved it, but within 2 years we noticed the material starting to peel ??? LEATHER DOES NOT PEEL !!! I contacted the furniture store and they explained it was a matter that had to be taken up with LazyBoy warranty department. After being given the runaround By LazyBoy, I decided to talk with the furniture store insurance claims department. They were very apologetic for all my trouble and offered to help . After much time passing, and several attempts by our local furniture stores claims person, LazyBoy offered me a $40 compensation !!!! My first reaction was ,ARE YOU KIDDING ME !!!! But once again I refused the $40 and we persisted on. The final outcome was they offered me $140 to compensate me for my decaying living room furniture. After the claims person talked with me and said I should take it and actually be glad they gave me anything at all. So I did. Now I don't know about other people, but I can't afford to spend over $3,000.00 on a new set of Living room furniture every 4 years !!! So now I'm stuck with this ugly peeling So called LEATHER furniture in my living room that I'm so embarrassed for anyone to see. We can't afford to buy new furniture, and the $140 they gave us wouldn't even cover the cost of labor to have the recliner ALONE recovered.

    Fast forward to May of this year, I have been trying to get a warranty claim through True Innovations, which takes care of LazyBoy office furniture and such. They have had all my information from the First day I contacted them. They won't respond back to any of my emails or phone calls . I have contacted the Better Buisness Bureau and turned them in ! It's sad how a company can go from the best quality in every since with all their furnishings to the poorest quality in all their furnishings.

    Whomever is running the LazyBoy Company is destroying it!!

    DONT. BUY. LAZYBOY- it's not worth the head ache!

    23 weeks, 1 day and 2 hours
    Anonymous

    X loyal customer

    We have been LOYAL Lazy Boy customers for 30 years, in the past we were always satisfied. Less than 2 years ago we bought our first leather couch. The leather is peeling off this expensive couch and tearing at ALL of the seams. Called the store and was told they only had a 1 year warranty and that they would do NOTHING for us! I have never been more disappointed in a product and their lack of customer service. If your thinking of buying from them RUN, they will not stand behind their products, now I understand why... they are substandard! This product was defective and they would do nothing for us!

    24 weeks, 22 hours and 34 minutes
    Anonymous

    Catherine

    Laz-y Boy has been in operation since 1927 - almost 100 years. Therefore we had no reservation to buy a less than one year old Laz-y Boy electric recliner from a friend since she was moving. The chair stopped working after 6 months. This makes the chair less than one and half years old. Service tells us warranty is NOT covered since we are not the original owner. Why? It is still the original chair. They charge us for the technician to look at it. The motor has to be replaced. A new motor will cost far more than we were willing to pay. We decided not to fix and will put this money towards a new manual chair with another company. Laz-y Boy should re-think their policy and back up their merchandise. We would never buy again with Laz-y Boy or recommend Laz-y Boy .to anyone.

    24 weeks, 4 days and 1 hour
    Anonymous

    Scott

    30 days since I finally got Lazboy customer service to agree to service my chair that's under warranty. No response from customer support after several emails. Filing a small claims case against them for the loss and refusal to service the chair and communicate with me.

    24 weeks, 4 days and 13 hours
    Anonymous

    I'm sorry . But I think free furniture for one group doing their job is dumb lots of people has to work during COVID store workers, police , truckers you wouldn't even have anything with out them not one single thing , there was a flood people lost homes , police are being shot doing their jobs a security Hayes was too why don't you use your million dollars to help one of these important issues ??!!!!!!!

    24 weeks, 5 days and 8 hours
    Anonymous

    Clifford

    I purchased lazy boy couch from evergreen furniture in michigan city in i feel the couch i purchased was not the same couch that was in the store. The cushions were crumbled they replaced core and it did same thing. Terri le service and product. Never get lazy boy again. Nor shop evergreen furniture. Again.

    25 weeks, 3 days and 21 hours
    Anonymous

    Sue Jensen

    Two more days and no response from either the Gurnee store or corporate office.

    25 weeks, 4 days and 1 hour
    Anonymous

    Sue Jensen

    I have tried to schedule a delivery for some furniture I ordered for 3 days with no call back. The message says they are eager to serve us, huh. I don't even know where to turn. I have place a substantial down payment on the sofa and recliner. I

    This is absolutely rediculous. The worst customer ever.

    25 weeks, 6 days and 31 minutes
    Anonymous

    Ray C

    I purchased a Redwood Power Reclina-Rocker Recliner and it was delivered in March 2020. The recliner started to malfunction almost immediately. The recliner has been pushed in a corner and unusable every since.

    I call the service department and spoke with the Metro Atlanta service manager about the problems I was having with the recliner. I sent his pictures also but have been giving the runaround every since. The fact that the recliner is unusable doesn't seem to matter with the service manager.

    I contacted him today, May 21, 2020, he stated that la-z-boy do not provide repair service in the county I live in on a regular basis and he will schedule service on my recliner when he can but cannot give me a date. This is the fourth time I have been in contact with this Metro Atlanta service manager. It's puzzling to understand why la-z-boy do not provide more frequent service in my county. However, they have a la-z-boy store/showroom, where I purchased this recliner, approximately 20 miles from my home.

    It is so sad and unfair that this is the kind of customer service I'm receiving from la-z-boy repair service on my newly purchased recliner, which I paid $2,090. The recliner has been pushed away in a corner every since March 2020 and I have no idea if and when it will be repaired.

    I guess it's my mistake for trusting la-z-boy again. I purchased a recliner from la-z-boy in 2013 and I had some problems with it but for the most part it served it purpose until late 2019. This is when I replaced it with the redwood recliner.

    Now that I recall, the la-z-boy service repair department was problematic when I requested service on that recliner. I took the recliner all the way to la-z-boy repair department in Buford, GA for service and as soon as I got home, the chair malfunctioned again and a la-z-boy repairman had to come to my home to correct the issues that wasn't done during my visit to their repair department.

    FOOL ME ONCE, SHAME ON YOU, FOOL ME TWICE, SHAME ON ME. I have learned my lesson the hard way. It was costly though.

    27 weeks, 5 days and 1 hour
    Anonymous

    Cochran

    We paid over $7000 for 2 Greyson Power recliners upholstered in premium full grain leather. They were delivered the end of December 2019. We noticed that something was very different about the chairs. Two weeks after delivery we returned to the showroom and sat in the chair we thought we had purchased. My feet touched the floor sitting naturally in the showroom model. My feet dangle 5-6 inches off the floor in both chairs we have in our home. We called Customer Service about January 17th, 2020. A technician came to our home February 17th, 2020 and took some pictures. His feet dangled off the floor as well. He returned on March 17th to take measurements. On May 12th we received a call from Customer Service saying the chairs were made to specification. We were told that we were stuck with the chairs even though they were not representative of the chair we sat in at the showroom. We returned to the showroom on May 16th with pictures of how the chairs sat. I sat in the power recliner and my feet touched the floor. Ten feet away was a non-power version of the chair. I sat in it and my feet dangled 5-6 inches off of the floor. We were told by our salesperson if the regional Customer Service would not resolve the problem, to contact Corporate Customer Service. We have also tried to cancel the Leather Treatment and the Extended Warranty Contracts and were told we had already used the Extended Warranty because a technician came to measure the chairs. We do not believe that validating that we received the correct chairs is considered a Warranty Repair. We now have two very expensive chairs which we cannot sit in with apparently no recourse. We would just like a full refund. The chairs are brand new. We have purchased Lazy Boy several times in the past but will never purchase from them again.

    28 weeks, 14 hours and 18 minutes
    Anonymous

    Kueper's

    To whom it may concern. My husband and I bought a what was a total leather couch with auto recliners on both sides. USB ports. Etc. after a few months, something was wrong with the auto controls on the left. Side. It took forever for someone to come out and when he did, he just carelessly supposedly put innONLY the control. Then to put the supposed leather back on was done very sloppy. Maybe two months later, the leather color was wearing off. We then had to wait a long time for them to come out. At this visit they only replace just the bottom. Since then both problems came back and now they want to charge us for the same problems they were suppose to have fixed. I would not recommend lazy boy anything. They will just rip you off! By the way we paid 3600. For this piece of ****. Jk

    28 weeks, 3 days and 22 hours