i think at this time based on the below comments we may need to sue...
Typical American response, SUE. Instead of using common sense to resolve issues everyone wants to file a lawsuit and we complain about why we have to pay so much for certain products and services. It's because of these sue happy idiots in our country who want something for nothing. Sure there's legitimate issues that should be resolved, but you have to follow certain procedures to resolve the problem. Many don't like to hear that, they want immediate results.