Anonymous

Essynce

The trust & safety email agents working for instacart are completely incompetent.

The first time I used this app, it was decent. The only hiccup was they charged me for bread when I didn't get any. I contacted them via chat, they refunded me back $1.25 swiftly. No problems.

Two weeks later, I attempt to place a new order and it keeps canceling literally seconds after I hit submit. Then it takes me to a log in screen. When I attempt to log in I am informed my account has been deactivated. Interesting huh...

I check my email and reply to an notification that I need to verify my transaction history on instacart. You all requested a picture of my license and a picture of my CC. I promptly replied to your email with the requested information.

The following day a member of your "Trust & Safety Instacart Team" replied to my email information requesting card information for a different card. Now this was not in the initial request, but I replied to that email with new CC information.

The following day the same email agent from the day before who's name is displayed as Alex, requested the same CC information from the day before. Apparently he did not even LOOK at my email before responding. Which causes a further delay in my family and I receiving groceries.

During times such as these it is imperative you employ skilled and empathetic email agents. Instacart, I am FURIOUS with you. It's been 3 days and no resolve. RIDICULOUS