• Conair Corp

    City
    Glendale
    Country
    Maricopa
    Street Address
    7475 N Glen Harbor Blvd
    Number of Employees
    306
    Contact Name
    Jeff Glassman
    Zip Code
    85307-1809
    Annual Sales
    101200000
    State
    AZ
    SIC Code
    5064
    Title
    Director
    Anonymous

    Horrible beyond belief ...I have had 4 faulty Coffee Grinders and the last replacement I have been waiting an hour on line to tell them I have not received it ...in 30 days. This has been going on for 7 months.

    21 weeks, 3 days and 19 hours
    Anonymous

    Representative Request

    Hello ,

    PCC Group would like to Contract your Service to Represent her in your region (Canada & US exclusively). More information on salary & commission would be givingupon request. We await your response.Sincerely,

    Mr Leonard Oligard

    mailto:(EMAIL)

    Thread
    33 weeks, 1 day and 8 hours
    Anonymous

    Helen

    I was on hold for 30 minutes for a simple question. No one ever answer the phone. Horrible horrible service

    45 weeks, 6 days and 18 hours
    Anonymous

    Clearwater

    Terrible costumer service!! No one answers....too busy!! No website to order products!!

    Batteries are impossible to find must order from Conair but you can't get through!!

    an expensive mirror...battery dies in one year!! Yikes

    46 weeks, 6 days and 17 minutes
    Anonymous

    B. Heist

    Poor products, worse customer service. After purchasing two hair dryers, both of which failed with the same heater issue after less than two weeks use, I emailed customers service rather than return once again to Target thinking: 1. I should be able to get a replacement dryer that would work and 2. they would send it to me without another hassle. Never received a response. Then I called customer service where I couldn't understand the rep.

    She was obviously unconcerned about the repeatable heater issue (should be a recall) and certainly was not providing any assistance with replacing the second defective unit in a timely manner. They were expecting me to send the unit back and after they checked it, then they would send me a new unit. That meant I needed to purchase yet another dryer until I received another one in two to three weeks (would it even work?). Are they nuts? I returned the unit to the store and made sure to purchase a non-Conair product. Defective products, lack of concern on the part of the company in selling them and unacceptable customer service. The head of "customer service" should be fired as should their quality control manager.

    1 year, 1 week and 4 days
    Anonymous

    Deborah Weiner

    Their customer service is the worst. I purchased a curling brush and within a month the settings wore off and you can't figure out what you're using. After waiting on hold for 1/2 hour, I was told the person I contacted couldn't do anything. She put me in a voice mail and assured me I would be contacted within 48 hours. I waiting for 1 week before I called again. Once again, I waited 1/2 hour for a human being who again told me I reached the wrong dept. When I said the company had terrible customer service, she laughed. Then I emailed the company on the website. Three weeks later I still have no response. I have never been treated so poorly.

    1 year, 2 weeks and 2 days
    Anonymous

    Malita Ford

    I'm a stylist in Philadelphia. I will make sure no one here boys anything from this company! The worst customer service!! Paid **** near two hundred for a flat iron that does not work! NEVER AGAIN!!

    1 year, 4 weeks and 6 days
    Anonymous

    Diane Walker

    To whom it may concern I think you got have the pores customer service in getting your products out this is not my first but third time ordering comb what you never tell me that you don't have any in you wait two weeks later tell me their on backorder then when I called two weeks they are still not in this will be my last time buying or ordering anything from Conair it's always a problem with the blow dryer comb...I'm done!

    1 year, 6 weeks and 5 days
    Anonymous

    Robert (ref# 302344463)

    I was just on my way to look up a cooperate phone # to reach out and make a follow up call to somebody here at headqaurters to let them know that my experience was Laughable !!!

    Apparently the supervisors at the warranty department think that the people who call in to deal with returns on faulty equipment that was purchased from the company that they are employed by, that it's ok to treat people over the phone as if they are doing the customer a FAVOR!

    Lol

    Absolute Joke

    In short, I had multiple issues with my coffee maker ( Cuisenarts top model) . After the 3rd unit failed, I called to see what could be done and ultimately asked to speak to a supervisor because I was fed up at this point. After going back and forth with my issues with the entire process, I came to the conclusion that nothing was going to done to help my situation for the better in terms of my experience already and decided I was going to change the way I was going to handle the situation and just keep dealing with the return process. After realizing that was the better route for my situation and proceeded to tell her this, the supervisor, and this is where I lost it, with an attitude, responded to me with " Now you just had me gone do all this work, and now you gonna change it? "

    Ignorance doesn't get any better than that !

    Priceless !!

    Thanks Conair, Never again !!!

    1 year, 16 weeks and 4 days
    Anonymous

    Robert

    I was just on my way to look up a cooperate phone # to reach out and make a follow up call to somebody here at headqaurters to let them know that I had a strangely/Identical experience with warranty costumer service as well.

    In short, I had multiple issues with my coffee maker ( Cuisenarts top model) . After the 3rd unit failed, I called to see what could be done and ultimately asked to speak to a supervisor because I was fed up at this point. After going back and forth with my issues with the entire process, I came to the conclusion that nothing was going to done to help my situation for the better in terms of my experience already and decided I was going to change the way I was going to handle the situation and just keep dealing with the return process. After realizing that was the better route for my situation and proceeded to tell her this, the supervisor, and this is where I lost it, with an attitude, responded to me with " Now you just had me gone do all this work, and now you gonna change it? "

    It doesn't get any better than that !

    Absolutely Priceless !!

    Thanks Conair !!!

    Thread
    1 year, 16 weeks and 4 days
    Anonymous

    fieldmouse

    Terrible customer serve. I waited on hold for 1/2 hour (stubborn!) Representative was rube, curt and unresponsive to my request regarding why our replacement order was late arriving. This type of response has happened before and i thought at that time the rudeness was a fluke. Sometimes you do get a Customer Service Rep who's having a bad day...but this woman was outrageous. I will NOT buy a Conair Product again...I work hard for my money and don't need to spend it on a company who just doesn't care enough for their comsumers to check up on how their employees treat them.

    1 year, 17 weeks and 5 days
    Anonymous

    Susan B

    I ordered a pusher for my food processor here it is 2-1/2 months later 5 phones calls and no pusher. They have NO CUSTOMER SERVICE. I will NEVER BUY THIS BRAND AGAIN OR RECOMMEND . I was given the corporate phone number and she was RUDE , I went on Ebay and ordered the pusher delivered in 3 days.

    Thread
    1 year, 20 weeks and 15 hours
    Anonymous

    Consumers keep companies in business!!!

    Tracy, take them to court. I Have a defective product also. Conair does not empower their Customer Service to truly resolve problems. My device is a fire hazzard due to design. It works great. But if it catches on fire and someone gets injured. They will be dealing with my lawyer as I already called, was on hold for 24 minutes and was told they could do nothing, but gave me corporate"s phone number.

    Thread
    1 year, 27 weeks and 6 days
    Anonymous

    Belle

    Very unsatisfactory customer service!

    1 year, 35 weeks and 3 days
    Anonymous

    Tracy Cabot

    Me too! THis company has terrible customer service.

    Thread
    1 year, 35 weeks and 4 days
    Anonymous

    Tracy Cabot

    Tracy Cabot

    Less than one month after buying my conair turbo extreme steam handheld fabric steamer, it suddenly spurted very hot water all over my hand, burning me and causing me to drop the steamer. I almost fell slipping on the water that was on the floor as I ran to the kitchen to put ice on my burnt hand. A small part of the steamer's plastic broke off, but not any part that would keep it from working. I later refilled it with distilled water and tried to use it again,, The same thing happened., Dangerous water spewing out even over the towel I had wrapped around my hand. So I have a dangerous and useless steamer. Don't buy this! You could get badly burned.

    So i called customer service on Sunday 4/28l the made a claim after 30 minutes on call.Told me I would hear from claims in 2 days, called back Tuesday and was told

    i would be contacted in 2=3 days. Called today, Thursday and was told by a very rude manager it would be 15=20 business days and that

    i dad been :"misinformed" on two previous calls.

    i . so called again trying to get to corporate and was passed to customer service. At first she gave me the same 2-3 day story, She said it was a the top of her clsim form. WHen I told her to look further because I was previously told that was "misinformation.", she then came back with the 15 t0 20 business days story. What a runaround. So i

    i have a broken unit and I'm just stuck with it.

    1 year, 35 weeks and 4 days
    Anonymous

    Adv. Vini Sharma

    I am writing to you today to express my concern over the defective product (Rusk Deepshine Direct Color Hair Blue) that was supplied to me. I bought two tubes of the above mentioned product from Flipkart with Order ID : OD(PHONE2)33310000 ON 02/12/2018 for Rs.2770/- The registered address of the seller shows as Candy Crush Deals, 308 C First Floor, Auto Market, Hisar-125001. The product has been imported and marketed by Proline Global Private limited situated at B-95/3, Phase -1, Naraina Industrial Area, New Delhi-110028 and manufactured by Conair Corpn, Rusk Division, Stamford, CT 06BL, USA with year of import as 01/2018 and month of expiry as 12/2020. My aim to write to you is to make you aware that I have been supplied with a spurious product by you and the inconvenience and harassment that I have faced because of this reason. I intend sending this information to the ILM as well as sending the product for inspection. I had bought the branded colour so as to be used on a special occasion. The product not only spoilt my skin but also my nail extensions and new dress that I bought for the occasion. Instead of getting appreciation, I was laughed at and humiliated because of the spurious product supplied by you. I got my hair coloured from Magic Touch, a saloon where I have been getting my hair colour done regularly and where the same colour had been used by them on my hair on previous occasions. When at night I tried to tie my hair, I noticed that on holding dry hair also my hands turned blue. I called up magic touch thinking that probably the hair hadn't been washed well and they asked me to visit the next day. This was the start of a harrowing experience. In the morning I realized that the entire colour had come off and my entire face, neck, hands and the scalp had turned blue in colour. Not only this it had also ruined the three yellow streaks I had done in my hair. The bed, pillow cover, the sweatshirt I slept in were all blue. I tried to remove the colour with face wash and body wash but the same could not be removed. It was an awful sight to look at my hands and nails which had been manicured and nail refilling had been done a previous day. It still is awful. I panicked as I had to go for work and also had to attend birthday party in the evening and tried my level best to remove the same but to no effect. I visited the saloon in the morning and got a hair wash done but the situation did not change, the dry hair was also bleeding colour which had never been the case earlier. I left for Delhi to attend a matter, and my entire uniform was spoilt. Not only my uniform but my hands, face, ears neck bore dirty blue marks and I became a laughing stock among my friends and had to bear the looks of so many people which was very humiliating. I tried to call up Flipkart as well as the importer of the product Proline Global on their listed phone number on the packing as well as the website which was not functioning and Candy Crush Deals but none of the numbers mentioned existed. The only option that I had was to keep my hair tied which was painful since my head pains badly if I tie my hair. The entire episode led to not only mental but also emotional harassment. I had got the colour done for a special occasion and I had to not only tie my hair but it also ruined my nail extensions which I had got done a day before and my new dress which had been bought for the occasion. Every morning I get up to a blue coloured pillow colour (I now have to do with sleeping on a different cloth as so to avoid ruining my bedspreads.) The ordeal did not end here and the worse is yet to be written to you, I have to face blue hands, blue neck and a blue face each day and that too when I used and procured a brand . My clothes at the neck have gone blue and the drycleaner says that the colour would not go. I have to keep washing my hands several times in a day and when I visited a skin specialist for my son and he informed me that this colour could have long term effect on my skin and scalp . Even the pearl earring that I am wearing has turned blue instead of white. The same were an expensive set of earring and they had also been spoilt due to poor quality and spurious product supplied by you. I have to undergo this humiliation everyday since its an everyday thing that the colour comes off. Infact, due to the discolouration on my face I had to get bleach and a facial done and continuously keep cleaning my face with an cleanser. The only resort left with me is to have my long hair cut and then bear the cost of getting it coloured and highlighted again because you cheated on me and provided me with spurious colour. All phone numbers are wrong that are mentioned on your product. I have been able to contact Mr.Sumit from Candy Crush deals and all he has to say that I need to be intouch with Flipkart and the importer because they procure from them. It seems to be a hand in glove system here and I have been made to suffer and spend my hard earned money because you have sold a spurious product to me. This thing has affected my work badly and I am neither moving out of the house nor going to work because the colour just doesn't come off. With the this mail, I call upon you to contact me at the below number and compensate me for the losses and humiliation that I have suffered at your hand, failing which I shall be constrained to take legal action and also file a criminal complaint for supply of spurious material. I have tried my level best to call the US numbers and have been frantically looking for an e mail contact but there isn't any. I am left with no option but to follow it up the legal way and drag them to India for supplying spurious products . Adv. Vini Sharma (PHONE) Chamber no.409, Chamber block-1 Delhi High Court New Delhi

    1 year, 44 weeks and 5 days
    Anonymous

    Heidi

    Called Mr. Glassman and when the phone was answered and I asked for him, they said one moment and disconnected. I bought a Cuisinart food processor for my mother for Christmas that has not worked since it came out of the box - she didn't open it till yesterday. Humiliated that I trusted this company and even bought extra protection who claimed they would not cover it because Cuisinart should.

    1 year, 47 weeks and 4 days
    Anonymous

    Fred and Wilma

    I'm with you Cathy

    Thread
    1 year, 47 weeks and 5 days
    Anonymous

    Rita A. Kohr

    Amen, SISTER. And they pay these people to solve problems,,,,because???

    Thread
    1 year, 47 weeks and 5 days
    Anonymous

    Rita A. Kohr

    gosh a hair dryer too!!!! mine is a bread machine. Two of them don't work properly. am seeing a lot of products that are deffective

    Thread
    1 year, 47 weeks and 5 days
    Anonymous

    Rita A. Kohr

    good to know that i am not the only one with issues with Cuisinart. Must be why everytime you call the wait is very long, and you don't talk to anyone anyhow.

    Thread
    1 year, 47 weeks and 5 days
    Anonymous

    Rita A. Kohr

    Hello. I have tried to contact Cuisinart to address a complaint. No one calls or emails me back. We have a Convection Bread Maker, model CBK 200. We had to send the cord back to them for an exchange on the first breadmaker, as the fan was making not normal sounds. I mean loud, as in a mower. The replacement machine arrived in August of 2018. Registered it on October 9, 2018. This bread machine has a mind of its own. The settings change themselves after the cycle has started. I set on 1.5 loaf, and a light crust. It turns itself, about 10 minutes into cycle, the size goes to 2lb and the crust goes to dark. Well we do not like black/charred bread. Have not used since December of 2018. Many loafs were wasted. Called and talked to a customer service agent. Not much help. Sent and email on December 26, 2018, no reply. Called again on Feb. 2, 2019, on hold approx. 30 minutes. Sent another email the same day. Still no reply. I like the Cuisinart, but not the lack of communication.

    1 year, 47 weeks and 5 days
    Anonymous

    Jeanne

    WI have owned cuisinart products for over 40 years. I own a pro 14 cup food processor as does my daughter. My work bowl cracked and pusher cracked. In other words I needed a new set. My daughter needed a new work bowl set as well. Let me explain for the 14th plus time. I ordered and paid for two work bowls 2 lids 2 pushers and Two small pushers. This order was placed late November I have since received in early December one pusher that was triangular in shape not related to my food processor. More phone calls made. Now it is December 6 (we needed these for Christmas baking). I receive one small pusher that may or may not fit I cannot tell it could also fit the triangular pusher I received. Now it is mid December. No communication from cuisinart no deliveries coming so I make my 6th phone call asking what is going on. No one knows or can get my order right. This time I was promised it would be straightened out. A week later I received a piece of plastic. I don't even know what it is. Now it is after Christmas and nothing again. No communication from cuisinart etc. I place another call asking where my order is. This time I was assured (I've heard that before) that my order will arrive and correctly. But I must wait a week or so because the warehouse is doing inventory. I called two weeks later and amazingly I received two correct work bowls but no lids no pushers and no small pushers. I call again this time I speak to a supervisor named Amanda who assured me she will straighten this out. I repeated what I received (two workbowls), and what I still need (2 lids, 2 pushers, 2 small pushers). She gave me an order number that I repeated back to her and was told I was correct. About a week and a half later guess what I received two more workbowls and one lid!!! I am completely frustrated now and have wasted too much time trying to get this straightened out. I again call cuisinart customer service the other evening and explained everything to the rep and gave her the order number this time and and she told me the order number was incorrect missing three numbers. So the supervisor Amanda not only sent my order completely wrong but gave me the wrong order number. The rep I spoke with last was Jocelyn. She said Amanda would be calling me. When?? This is ridiculous the incompetence from customer service is almost unbelievable. In review I have received 5 deliveries since early December none of which were right with the exception of the two work bowls. I still need two lids, two pushers, and two small pushers. I will be very Leary about buying cuisinart in the future. I own many of your products and buy many for gifts but this customer service issue has been agonizing to say the least THIS IS PAID FOR keep in mind. Please answer ORST CUSTOMER SERVICE EVER!!!

    1 year, 49 weeks and 4 days
    Anonymous

    CATHY MULDOON

    They're absolutely horrible I have been trying to get in touch with Ronald diamond the CEO since last March because I was blow drying my hair and the blow dryer caught on fire which then caught my head on fire and then burnt my towel in the bathroom and absolutely nobody there seems to care not one person has reached out to me it's so frustrating what a garbage company garbage!!!!! Now to call my lawyer and handle it that way.

    Thread
    1 year, 51 weeks and 3 days