• Costco

    City
    Issaquah
    Street Address
    999 Lake Drive
    Contact Name
    W. Craig Jelinek
    Twitter ID
    Zip Code
    98027
    State
    WA
    Title
    Chairman, President and CEO
    Anonymous

    I would like to make a comment about Craig Jelinek's comments in the Newsweek article, dated November 13, 2020, by Soo Kim being that I can't find a direct means to Mr. Jetliner himself: "This [exemption] is no longer the case. If a member has a medical condition that prevents them from wearing a mask, they must wear a face shield at Costco...." and "This updated policy may seem inconvenient to some, however we believe the added safety is worth any inconvenience..." What may seem like an inconvenience to you (having to wear a mask despite a medical condition) Sir, is nowhere the inconvenience that we the disabled experience every day trying to maneuver throughout society with our disabilities without individuals such as yourself creating more obstacles for the "added safety" to others. My medical condition has been brought on by inconveniencing my life and the lives of my family for 20 years defending the rights and freedoms that you and every American enjoy every day, to include your company making $3.66 billion dollars in Net Income last year. By placing a mask or a shield on my face, more often than not, my mind is taken back to a war zone that I have no desires of going to again, in my mind or in person; a place where my life depended on whether or not my chemical/biological warfare mask, goggles, visors, helmet, or any other protective gear was going to hold up under battle. Based on the biographies that I have been able to research on you, my opinion Sir is that you have never had to place your life on the line for the freedom of others, inconvenienced your life and the life of your family by constantly moving around the world, nor know what it feels like to have to worry about whether you can access daily need items because somebody feels your disability is nothing more than an inconvenience to others, the majority of which have never left their communities let alone put their lives on the line for millions of people they've never met regardless of their ****, heritage, skin color, religion, age, or DISABILITIES. To address the "educate yourself" comments listed in this feed, I spent 30 years in the medical career field, 20 of it in the military. Nearly everything that is being passed on to the American public in regards to cloth masks stopping the spread of ANY virus has turned 30 years of educated and decades of research upside down. Cloth masks (not to mention neoprene and all the other materials people are using) do very little, if anything, in stopping a virus. The comments made in the article about face shields by the CDC, ""Face shields have large gaps below and alongside the face, where your respiratory droplets may escape and reach others around you. At this time, we do not know how much protection a face shield provides to people around you," apply to face masks as well. I will agree that face shields and masks protect from droplet transmission, but will not stop a virus from spreading via the air out ANY opening, through, on top, bottom, or sides of any mask, shield, shirt sleeve, or any other barricade. To address the CDC's new statement that cloth masks do protect the wearer, that statement is based on observational research, not scientific research, so once again, the public is being misinformed with information not backed by peer-reviewed, scientific research. Which begs the question by your beliefs, how have human beings survived for so long without wearing masks considering all the deadly viruses that have existed since the beginning of time? I understand there are those who refuse to wear masks, for whatever reason. That is their decision and they, not you, will have to deal with the consequences, if there are any, for not doing so but you have no right to make decisions such as "however we believe the added safety is worth any inconvenience..." on matters that you are not educated on, have not experienced, or suffered from. I believe your comments are not only a slap in the face to every American who suffers from a disability, but nothing more than propagation of misinformation and attempts at promoting a false sense of security among those that are not properly educated. If masks are the answer then how is it that the infection rates are higher in the U.S. now than when the virus first broke out? Because of improper education. And if your argument is that masks have been shown to work, how is it that the virus is still spreading at a faster and greater rate than when the virus first broke out when NO ONE was wearing masks? If you are so concerned about your patrons' health and safety and want to stop the spread of a virus, then require your employees and patrons to require N95 respirators that are fitted by a professional, remain at least six feet away from anyone, and spend your shift working outside, not in an enclosed environment.
    I hope Sir at a minimum you recant your statement, if not your policy, if you are so truly concerned about your customer base and their health. I understand I have the right to simply shop somewhere else, unfortunately, corporate America is full of individuals such as yourself and because of it, my freedoms of movement and assembly are greatly hampered from doing so.

    2 weeks, 1 day and 20 hours
    Anonymous

    s I placed an order for 4 tires on July 29, 2020. The Burbank Costco only received 2 tires within a week, while the other 2 tires apparently have been shipping since August 3rd and haven't left the warehouse. I contacted CS and they opened a service request August 13, 2020. I was told they would contact me within 3-5 days since they couldn't understand why the entire order wasn't shipped at the same time. I've yet to hear from anyone at Costco CS. This is frustrating I was charged for all 4 tires and haven't been able to get any of them on my car. I can't drive my vehicle beca//. ../ / ./

    14 weeks, 4 days and 16 hours
    Anonymous

    Fran

    Very disappointed with online orders customer service as I placed an order for 4 tires on July 29, 2020. The Burbank Costco only received 2 tires within a week, while the other 2 tires apparently have been shipping since August 3rd and haven't left the warehouse. I contacted CS and they opened a service request August 13, 2020. I was told they would contact me within 3-5 days since they couldn't understand why the entire order wasn't shipped at the same time. I've yet to hear from anyone at Costco CS. This is frustrating I was charged for all 4 tires and haven't been able to get any of them on my car. I can't drive my vehicle because I have 2 damaged tires. Now my daughter bought a set of 4 tires early July that arrived to Burbank Costco within a week without any issues. Not sure what is going on but I will not brag about Costco to anyone anymore as I've noticed some of their services are below average now.

    14 weeks, 4 days and 16 hours
    Anonymous

    Adam Sosler

    I had the same issue with a bed frame and their supervisor was beyond rude. I will be cancelling my membership of 23 years.

    14 weeks, 4 days and 19 hours
    Anonymous

    Nenita

    Cistco Tacoma food servics section:

    Winessed today the employee name initial I, did not change her blue gloves after handling money & credit cards from customers. I called her attention but she argued " I changed it. Why do you come to buy here". She still did not change her gloves & continued preparing food & drinks & putting ketsup & mustard in containers. I went to member services counter to file a complaint but the line/wait too long, so I went back to wait for my pizza order. The employee said that they called me but I am not around so gave ordered/paid pizza to another customer. She pointed at another customer but that customer did not have pizza in the cart I replied I want a refund & to file a complaint. She replied go to the manager for refund. The assistant manager R. asked if I want the pizza & I replied your employee said she gave it away. The asst manager went inside to get the pizza with the same order number for me. The employee lied & was giving me a hard time because I cited her of unsanitary practices. I told the asst manager I want to file a complaint & was given a small sticky paper with "what do you think of us" written on it. I wonder if this is the right procedure to address unsanitary practice at Costco's food section in Tacoma, WA. You should monitor your employee's sanitary practice in your food section.

    14 weeks, 5 days and 7 hours
    Anonymous

    ome Water Delivery

    They Have Horrible Bookeeping and Accounting

    I pay invoice in full every 2 weeks on delivery. Next invoice shows even higher balance than one delivery. When I call customer service they use some outrageous double and triple talk.

    NOT RECOMMENDED.

    Thought it would be reputable with Costco affiliation. NOT,

    15 weeks, 5 days and 21 hours
    Anonymous

    Mad in Las Vegas

    Sparkletts Home Water Delivery

    They Have Horrible Bookeeping and Accounting

    I pay invoice in full every 2 weeks on delivery. Next invoice shows even higher balance than one delivery. When I call customer service they use some outrageous double and triple talk.

    NOT RECOMMENDED.

    Thought it would be reputable with Costco affiliation. NOT,

    15 weeks, 5 days and 22 hours
    Anonymous

    What has been going on with the bagels? The Kirkland Einstein Bagels were marvellous. Now, they have been replaced with terrible replacement bagels, which we will no longer be purchasing.

    Please, please, please, bring back those Einstein Bagels. All of our family and friends are totally disappointed that when changes are accomplished, they are NEVER for the better!!! When asking at the front desk what's going on, we were told that everyone has been complaining about the new b

    15 weeks, 6 days and 2 hours
    Anonymous

    Kim

    What has been going on with the bagels? The Kirkland Einstein Bagels were marvellous. Now, they have been replaced with terrible replacement bagels, which we will no longer be purchasing.

    Please, please, please, bring back those Einstein Bagels. All of our family and friends are totally disappointed that when changes are accomplished, they are NEVER for the better!!! When asking at the front desk what's going on, we were told that everyone has been complaining about the new bagels. We are waiting for a positive response. Thank you!!!!

    15 weeks, 6 days and 12 hours
    Anonymous

    Kim Newman

    Ammon Bundy is on Facebook stating that the Boise Costco let him shop without a ask. In my opinion letting him get by with that will now open up others to challenge you and your employees. He should never have been able to use your company for his political agenda.

    16 weeks, 1 day and 13 hours
    Anonymous

    75 inch TV, Costco should be ashamed of their process to return a large TV. I have been trying to get my refund, return the Samsung TV but with no luck. I have called Costco 4 times and Samsung 4 times, I keep getting the run-around, they say it is in process, but no refund until TV is picked up. I can't get them to pick up the TV, the third-party vendor Innovel is a horrible company to deal with, they have delivered 2 TVs for me, have not followed their own process about calling and being on time. I wouldn't recommend using Costco for large TV, my experience has

    17 weeks, 4 days and 19 hours
    Anonymous

    Jim H

    Return of 75 inch TV, Costco should be ashamed of their process to return a large TV. I have been trying to get my refund, return the Samsung TV but with no luck. I have called Costco 4 times and Samsung 4 times, I keep getting the run-around, they say it is in process, but no refund until TV is picked up. I can't get them to pick up the TV, the third-party vendor Innovel is a horrible company to deal with, they have delivered 2 TVs for me, have not followed their own process about calling and being on time. I wouldn't recommend using Costco for large TV, my experience has been terrible. The only positive and giving them 1 star is because their customer service reps are nice and friendly, however, you call customer service you are on hold for an hour. Costco is allowing third-party vendors to destroy their reputation and name.

    17 weeks, 4 days and 21 hours
    Anonymous

    Leo B. San Jose, CA.

    Purchased a new Lennox Air Conditioning System by going through the Costco Services in which they have selected vendors. A Plus is their vendor located in San Jose, California. It costed with everything that Costco $20K but it has been a horrible experience dealing with the vendor and Costco Customer Service. They setup the A/C System in my two-story home in which is NOT performing like it should. For example, it is not cold enough and the air flow balance in not equally balanced with the wall vents.

    I have contacted both parties the following day it was installed and I have been getting the run-a-around and they don't even call back. They require all money to be paid up front. The vendor is messy by not cleaning up the parts they leave in the attic and not even sealing around the vent register leaving the cool air to escape to either the attic or underneath the house.

    If I would have know this, I would have gone some where else to do my business. I have contacted the Better Business Bureau and the California Contractors Board to complain.

    Good luck,

    Leo

    18 weeks, 1 day and 16 hours
    Anonymous

    Unhappy 37 year member

    I had an issue with an employee at the Senter road location in San Jose. I want to purchase 2 sofa's in the morning and if they could hold them till later that afternoon till I was able to pick them up. I was told that they would not be able to do this. I went to the Coleman location bought the sofa's they held and I picked them up in the afternoon

    Thread
    18 weeks, 2 days and 19 hours
    Anonymous

    ORDERED A SECTIONAL ONLINE BECAUSE I WAS TOLD IT WASN'T AVAILABLE IN MY WAREHOUSE WELL GUESS WHAT IT'S IN MY WAREHOUSE NOW AND $200 LESS! PUT IN FOR A PRICE ADJUSTMENT WAS DENIED, CALLED WAS ON HOLD FOR ALMOST 2 HOURS TO BE TOLD THEY CAN'T DO ANYTHING GOT A SO CALLED SUPERVISOR WHO WAS EXTREMELY DISRESPECTFUL ! WAS TOLD THEY CAN REFUND MY MONEY AND COME GET THE SOFA WE HAVE BEEN USING FOR ALMOST 2 WEEKS DURING A PANDEMIC AND I COULD GO BUY IT IN THE WAREHOUSE FOR THE LOWER PRICE! SO THEY'D RATHER SPEND THE MONEY PICKING UP A SOFA THEY CAN'T RESELL THEN JUST CREDIT MY ACCOUNT THE $213 DIFFERENCE? WHERE'S THE LOGIC? WHERE IS THE RESPECT FOR A PAYING MEMBER OF 25 YEARS? VERY DISAPPOINTED IN COSTCO FOR THE 1ST TIME IN 25 YEARS.

    18 weeks, 3 days and 10 hours
    Anonymous

    Informed person

    I am aware of the risks and have found out they are minimal; it is very difficult to get infected by Covid-19, just look at the numbers past several months, I don't have to say anything, numbers speak for themselves. A tyrant tells people opposing him or her- you are spewing hate because you long to be correct. Such a nonsense statement.

    Thread
    18 weeks, 3 days and 15 hours
    Anonymous

    Citizen ****

    It is NOT better to be safe than sorry in this case, since the great majority of masks do not prevent the particles from passing right through, but more important, your statement only serves to support mass ignorance at the expense of rights; ignorance of the scientific FACT Covid-19 is NOT airborne, or at least is not significantly airborne enough as to require people wear highly specialized particle masks, not home made or bandana masks that only help instill mass fear and ignorance which destroys human rights as protected by our Constitution. Let the war begin between the mask wearing ignoramuses, and the informed courageous citizens who refuse to wear masks or do ANY of the unconstitutional lockdown edicts that have greatly damaged our country and the world unnecessarily; "The cure is worse than the disease".

    Thread
    18 weeks, 3 days and 16 hours
    Anonymous

    Citizen ****

    It is NOT better to be safe than sorry in this case, since the great majority of masks do not prevent the particles from passing right through, but more important, your statement only serves to support mass ignorance at the expense of rights; ignorance of the scientific FACT Covid-19 is NOT airborne, or at least is not significantly airborne enough as to require people wear highly specialized particle masks, not home made or bandana masks that only help instill mass fear and ignorance which destroys human rights as protected by our Constitution. Let the war begin between the mask wearing ignoramuses, and the informed courageous citizens who refuse to wear masks or do ANY of the unconstitutional lockdown edicts that have greatly damaged our country and the world unnecessarily; "The cure is worse than the disease".

    Thread
    18 weeks, 3 days and 16 hours
    Anonymous

    Citiizen ****

    You think like I do. I have not studied in depth yet the fact that most type makeshift or store bought masks allow the virus to easily (?) pass through the woven fibers of the mask?? What specific mask or mask type is scientifically proven to stop virus, the N-95 mask or??

    I am quitting my Costco membership, have been boycotting the store since they required mask wearing on May 4th when there was no government requirement to wear a mask to enter the store. Now about 1/3 to maybe 1/2 the people wearing masks in stores are only doing so because they are afraid of the hassle by store management or government fine/imprisonment for not wearing a mask in the store. Too scared and lazy to fight for their freedom.

    The mask is a worn item designating you as a State slave, like the Jews had to wear the star of David on their clothes/jacket, under threat of punishment or death if they did not wear the star of David. Freedom is on it's imminent death bed in the USA, because people are too scared of government to fight for their usurped rights and are ignorant of the true nature of how this virus spreads and what is the best cure procedure to stop it's health threat- herd immunity, the only way, which we are insanely trying to postpone and letting the world go to hell in the meantime.

    Thread
    18 weeks, 3 days and 16 hours
    Anonymous

    ,NY today didn't unload the Lysol Disinfectant Spray that was on the truck. While senior citizen consumers waited to see if the product was going to be unloaded for purchase it was said that the product would not be unloaded. I want to know exactly why the product as other products that

    18 weeks, 6 days and 22 hours
    Anonymous

    The Costco in New Rochelle,NY today didn't unload the Lysol Disinfectant Spray that was on the truck. While senior citizen consumers waited to see if the product was going to be unloaded for purchase it was said that the product would not be unloaded. I want to know exactly why the product as other products that were on the truck unloaded but not this specific item? Is the managers trying to get some for themselves? Exactly, why wasn't this product unloaded and shelved knowing that we are in a pandemic and that the product is limited.

    18 weeks, 6 days and 22 hours
    Anonymous

    Bob Brink

    I don't believe this person quoted hiser own science understanding, but rather that of a bona fide scientist. Would you like to explain why that science is wrong, since you are so arrogant as to call it stupid? Surely you must have superior knowledge.

    Thread
    19 weeks, 19 hours and 10 minutes
    Anonymous

    Bob Brink

    What the heck are you saying. First, you commend Costco for requiring masks, then you say they do no good but make the manufacturers of them a lot of money. Are there two people with the handle Anonymous here? Later, you quote the science in South Korea supporting mask-wearing, which seems valid.

    Thread
    19 weeks, 19 hours and 14 minutes
    Anonymous

    I would like to inform you of the wonderful help I received from Amy in the Maui Costco. I was looking for a Dyson Tower fan and the only one they had was one that use to be a display. Amy looked through computer files to see if there was a boxed one since I wanted a new one. There was not a new boxed one. She talked to a manager and went out of her way to help me. It was the best customer service I have ever received. Amy was professional yet frie

    19 weeks, 1 day and 2 hours
    Anonymous

    I would like to inform you of the wonderful help I received from Amy in the Maui Costco. I was looking for a Dyson Tower fan and the only one they had was one that use to be a display. Amy looked through computer files to see if there was a boxed one since I wanted a new one. There was not a new boxed one. She talked to a manager and went out of her way to help me. It was the best customer service I have ever received. Amy was professional yet frie

    19 weeks, 1 day and 2 hours