• Cox Cable Phoenix

    City
    Phoenix
    Country
    Maricopa
    Street Address
    1550 W EER Valley Rd
    Number of Employees
    2400
    Contact Name
    James Robbins
    Zip Code
    85027
    Annual Sales
    323400000
    State
    AZ
    SIC Code
    4841
    Title
    President
    Anonymous

    James Mollise

    As a loyal Cox customer for over thirty years I would like to tell you of your horrible service and even worse customer service. At least five to six days a month our service is interrupted with the message that you have a problem on your end. I have reported this problem so many times that I have giving up calling you, but every month my bill goes up. Since January my bill has gone up $36.00, and my service has gone down 100 percent. I do not receive any extra channels for the price increase, in fact I watch television less because you have a problem on your end that I keep paying for. Since we signed a new contract a few months ago I can not cancel right now, but when my new contract is up I will cancel my service and tell everyone that I know to do the same

    18 weeks, 6 days and 21 hours
    Anonymous

    Frank

    I e-signed my contract for business internet last Friday and have been waiting to have service established. Tomorrow will be a week and no one can tell me a time frame as to how long this process takes. All I am being told is my house has fiber and its a process it goes through. I understand there is a process but there is also a time frame to get a process completed. I call customer service and all I get is the runaround. I ask to speak to a supervisor or someone that can tell me when my scheduled date is and Anthony from Phoenix location transfers me to the queue (some award winning customer service). I call back get him again and he says they are working from home with no management. What company operates with no one that has somebody available to make a decision? If this is the type of service I'm getting now I can just imagine how I will be treated once I'm under contract. I understand process but all I'm asking is to be provided with a scheduled date. If no one is competent enough to do that then that makes me question what kind of service I'll be provided.

    19 weeks, 6 days and 17 hours
    Anonymous

    Dimitri/Tomika

    Cox has been a big headsche with plenty of tears. I have never seen a company that when you make a payment instead of bill dropping it goes higher. I was in tears instead of spending Mothers Day Happy I'm paying cox and then to be treated and feeling like **** after over an hour on phone is ridiculous... While on phone with rep he's saying 1 price and online through there website price is $50 higher... Instead of him helping me he made me and my family feel poor and not worthy enough. Discussing bills have been past due gor months not even acknowledging the crisis that has being shutting companies down and people are without work Cox shut us off even after knowing that the whole world is suffering... All other companies are tryinh to help people while Cox dony care if you have a child that needs internet to finish school work...they just shut you off...PERIOD!!! THEN CHARGE YOU A FEE FOR EACH DEVICE SHUT OFF... HERE THE WORLD IS SUFFERING AND THIS IS WHAT COX DOES TO THE POOR... I HAVE COMPLAINED TO BBB AVOUT FALSE ADVERTISEMENT... I HAVE CONTACTED HEAD QUARTERS ABOUT HOW REPS AT COX TELL YPU 1 THING AND DO ANOTHER... MY ADVISE SEEK OTHER COMPANIES BEFORE YOU EVEN ATTEMPT TO GO TO COX...WE DOWNSIZED EVERYTHING AND THE PRICES STILL GO WAY UP THEN WE'LL GO WITHOUT SERVICE AND THEY WONT CREDIT YOU FOR ANYTHING.... I'M SPEAKING OUT FOR ALL THE LOW INCOME HOUSEHOLDS THAT ARE STRUGGLING FIND AND RESEARCH OTHER COMPANIES FOR INTERNET..PHONE OR CABLE SERVICE...PLEASE STAY AWAY FROM COX!!!! THEY WONT HELP YOU THROUGH DIFFICULT TIMES....

    27 weeks, 1 day and 21 hours
    Anonymous

    Blue

    Email them

    (EMAIL)

    Thread
    33 weeks, 1 day and 13 hours
    Anonymous

    Blue

    (EMAIL)

    Email them and 3on your side or news program

    Thread
    33 weeks, 1 day and 13 hours
    Anonymous

    Blue

    (EMAIL)

    They don't care about us.

    Thread
    33 weeks, 1 day and 13 hours
    Anonymous

    Blue

    (EMAIL)

    Email them they need to be exposed

    Thread
    33 weeks, 1 day and 14 hours
    Anonymous

    Blue

    (EMAIL)

    Email them and start petition

    Thread
    33 weeks, 1 day and 14 hours
    Anonymous

    Blue

    (EMAIL)

    Email them if we all email

    Thread
    33 weeks, 1 day and 14 hours
    Anonymous

    Blue

    (EMAIL)

    Email them

    Thread
    33 weeks, 1 day and 14 hours
    Anonymous

    Blue

    (EMAIL)

    Thread
    33 weeks, 1 day and 14 hours
    Anonymous

    Blue

    (EMAIL)

    Email them then we all write to the media and let them get exposed!

    Thread
    33 weeks, 1 day and 14 hours
    Anonymous

    Blue

    (EMAIL)

    Email them!

    We all email them something must give !!

    33 weeks, 1 day and 14 hours
    Anonymous

    Blue

    Get a petition started in every state Cox is and sign the petition!!!

    Thread
    33 weeks, 1 day and 14 hours
    Anonymous

    Blue

    I am ready to sign petition.

    Thread
    33 weeks, 1 day and 14 hours
    Anonymous

    No customer service. No help at all. They are trained to be dishonest.mm

    37 weeks, 8 hours and 58 minutes
    Anonymous

    No customer service. No help at all. They are trained to be dishonest.

    37 weeks, 10 hours and 31 minutes
    Anonymous

    Sonny

    I went to my pay bill site for Cox today. Billing per Atlanta, GA since these idiots in Phoenix, AZ have no clue as to what they are doing should have been $195.85 since these again Idiots in Phoenix, AZ can not find out who had been using my so called telephone I NEVER had hooked up. My billing showed $313.17 when I called which was a big mistake I got another WORTHLESS COX IDIOT on the line that had no idea where to look or even check what I was talking about even gave the MORON the ticket number which I received from Atlanta, GA. As of 2/17/20 I have only paid what I was told to pay by the Main Corporate Cox office in Atlanta, GA. Next will be filing CONSUMER fraud with the Corporation Commission, AZ Attorney Generals Office, and FCC. If any of us want to start a Petition let me know. COX needs to put in their place once and for all.

    39 weeks, 3 days and 10 hours
    Anonymous

    Mjg

    THEY ARE SOME HOW GETTING AWAY WITH BEING A MONOPLY, IS THIS ANOTHER BACK ROOM DEAL,

    THEY ILLEGALLY WENT INTO MY ACCOUNT AND TOOK OUT MONEY I DON'T OWE, AND NOW THEIR SAYING I OWE THEM $ 32. SOMETHING MORE!!!

    I THINK WE SHOULD ALL START CALLING THE CORPORATION COMMISSION, THERE'S TOO MANY PEOPLE THAT ARE NOT GETTING ANY RESULTS,

    EXCEPT TO GET CHARGED MORE!!!!!

    Thread
    39 weeks, 6 days and 19 hours
    Anonymous

    ANOTHER CUSTOMER YOU JACKED

    Mame, maybe you should call one of the T V stations, like 3 ON YOUR SIDE, OR CHANNEL 10, MOST T V'S COME WITH SLEEP TIMERS ON THEM, HOW DARE THEY CON YOU

    Thread
    39 weeks, 6 days and 19 hours
    Anonymous

    Billing

    1 year, 6 days and 4 hours
    Anonymous

    Diane

    Corporate office number is s sham. Drops calls unless you connect to their "customer service" main department.

    1 year, 12 weeks and 5 days
    Anonymous

    Alberta

    very poor listing of cox address above. There is no EER valley rd. It would be Deer Valley Rd. . For a media company this shows very poor quality control. They also have very poor follow through for customer service and outages. But what can you do.....these companies have us with no other choices. You get the same service with any company, It seems the tech world is smarter than the way they operate.

    1 year, 17 weeks and 1 day
    Anonymous

    kim maynard-dennis

    i have been trying to pay my bill. i got a text yesterday. but even their corporate phone hangs up on me...won't let me sign in online...now i am sure they are going to try and charge me some kind of fee, but this company is a joke...i have nothing but trouble since they hooked me up and that was in April...i honestly don't know how they stay in business. oh, and my whole system was compromised by them. i was locked out of Facebook and had to change security codes i had since 2009 for Microsoft.......

    1 year, 19 weeks and 3 days
    Anonymous

    I am asking nicely and would like an answer from someone with authority. I spent much of my time on the phone with technical and other people in other departments that either can't help me or don't know how to. I have been hung up on twice either because they didn't care or my Wifi went out,but either way no one called me back. All I am asking is please read my file that you record when I call and call me back with an answer to my problem with Cox. My name is Nathan Nankin @ (EMAIL) or (PHONE) preferred or (PHONE). I pay on time for a service I am not getting. Word of mouth is important in today's world. In my days customer service was everything. Please get back to me.

    Thanks

    1 year, 33 weeks and 3 days