• Dell Computer

    Map
    Dell Computer logo
    Street Address
    1 Dell Way
    Phone
    (512) 338-4400
    Twitter ID
    @DellCares
    Twitter ID
    @Dell
    Zip Code
    78682
    State
    TX
    Web
    http://www.dell.com
    City
    Roundrock
     
    Logos provided by Clearbit
    Anonymous

    computer and has not worked well it was a Dell inspiron The 2nd day I had it they had to spend over 7 1/2 hours to fix it work a little bit then couple weeks and then same stuff again I can open a lot of files I cant open scans. I'm constantly calling it works for a couple days and back to the same thing over and over and over and asked them to return it when I 1st got it the 1st 3 holes and it has never stopped dell what happened to you. Tonight I cold and a woman answered from India she told me shadowy my file 25 minutes later I can hear the phone is on I can hear little kids talking and I keep the hello hello is anybody there she was off to in something else she came back on twice telling nation if I minutes 5 minutes 25 minutes late arrival still on hold and gotten nowhere it's wonderful to be able to work from home now when you put customers on hold so you can do something for a 1/2 hour where is del management

    14 weeks, 6 days and 11 hours
    Anonymous

    Anne Bosco

    On the day I got my computer and has not worked well it was a Dell inspiron The 2nd day I had it they had to spend over 7 1/2 hours to fix it work a little bit then couple weeks and then same stuff again I can open a lot of files I cant open scans. I'm constantly calling it works for a couple days and back to the same thing over and over and over and asked them to return it when I 1st got it the 1st 3 holes and it has never stopped dell what happened to you. Tonight I cold and a woman answered from India she told me shadowy my file 25 minutes later I can hear the phone is on I can hear little kids talking and I keep the hello hello is anybody there she was off to in something else she came back on twice telling nation if I minutes 5 minutes 25 minutes late arrival still on hold and gotten nowhere it's wonderful to be able to work from home now when you put customers on hold so you can do something for a 1/2 hour where is del management

    14 weeks, 6 days and 19 hours
    Anonymous

    ryan lacey

    I purchased a brand new dell laptop. From the 1st time I turned computer on it ran extremely slow. I called customer technical support and they tell me I need to pay to have it looked at. Its months old and has less than an hour of usage on it. Terrible customer service. I should have bought an HP

    15 weeks, 4 days and 4 hours
    Anonymous

    i tryed contact them on phone ran up huge phone bill. tryed contact the on line there on line chat was never avaible from after i bought the computer its funny when i bought it there was on line help now seems its never there just a bunch of con people

    buyers avoid purchasing anything as i think this mr ronald vikas and those w

    18 weeks, 1 day and 12 hours
    Anonymous

    michae j taylor

    dell is just out to scam people i tryed contact them on phone ran up huge phone bill. tryed contact the on line there on line chat was never avaible from after i bought the computer its funny when i bought it there was on line help now seems its never there just a bunch of con people

    buyers avoid purchasing anything as i think this mr ronald vikas and those who work for him are all running a scam

    18 weeks, 2 days and 8 minutes
    Anonymous

    michae j taylor

    hello i am from the uk i purchased a laptop for my friend in usa i was charged twice and have no refund from dell i think i have been scammed.

    i have been dealing with a manager called mr ronald vikas who for the last 2 months promissed me a refund and not got one. this computer was $422.30 cents so far its cost me $1,093,60 cents. i have been charged extra for the laptop of $422.30 plus out of pocket of $250.00 dollars in international phone calls now this mr ronald vikas wont refund my money so out of pocket to the total of $672.60 cents buys beware in the usa dont deal with dell

    18 weeks, 2 days and 15 minutes
    Anonymous

    she is dead, they are surprised when I say I have sent the packet in with all the information they should need. One person tells me there is no record of the paperwork, the next person says its there, one person says the account is escalated for additional research, the next one says they haven't gotten any information. RIght, because dealing with a death in the family isn't hard enough, now i have to deal with a ridiculous amount of stupid people who don't have the skills to properly notate or read notes on an account, or who don't know how to properly forward an account for pro

    18 weeks, 2 days and 2 hours
    Anonymous

    Charity

    This is the worst company, with the worst customer service/care I have ever dealt with. I am so glad I have never bought anything from this business. Now, if only I could find someone within the company with 2 brain cells to rub together. I have spent no less than 4 hours on the phone with them trying to deal with my deceased mother's account. Ever single time I call in they are surprised when I say she is dead, they are surprised when I say I have sent the packet in with all the information they should need. One person tells me there is no record of the paperwork, the next person says its there, one person says the account is escalated for additional research, the next one says they haven't gotten any information. RIght, because dealing with a death in the family isn't hard enough, now i have to deal with a ridiculous amount of stupid people who don't have the skills to properly notate or read notes on an account, or who don't know how to properly forward an account for proper action. I am so sick of this company's ****. Sadly, I have to keep plugging away because of my legal obligations as the court appointed rep for my mother's estate. I wonder what legal obligations the company has for dealing with this...maybe I should be talking to an attorney.

    18 weeks, 2 days and 2 hours
    Anonymous

    % email special - never got the coupon code. IM'd their people who said that they couldn't help. Called their "customer care" people and sat on the phone for more than 1 hour and was transferred to 5 different people. The last person said that they would call me back. Never happened. Tried calling "customer care" again after 1 week of no call - couldn't reach them. Used the IM again and spent another hour with several customer reps who did nothing. Absolutely no personal accountability. Dell's motto must be "pass them off from one rep to another until they get so frustrated they hang up", or "leave them on hold long enough, they will eventually hang up", or "waste their time as much as possible". Amazingly, others on this forum have had similar e

    18 weeks, 2 days and 12 hours
    Anonymous

    pearatree

    I signed up for the 10% email special - never got the coupon code. IM'd their people who said that they couldn't help. Called their "customer care" people and sat on the phone for more than 1 hour and was transferred to 5 different people. The last person said that they would call me back. Never happened. Tried calling "customer care" again after 1 week of no call - couldn't reach them. Used the IM again and spent another hour with several customer reps who did nothing. Absolutely no personal accountability. Dell's motto must be "pass them off from one rep to another until they get so frustrated they hang up", or "leave them on hold long enough, they will eventually hang up", or "waste their time as much as possible". Amazingly, others on this forum have had similar experiences. Luckily for me, I have an audio recorder for all conversations so that will be included with any future reports.

    18 weeks, 3 days and 55 minutes
    Anonymous

    t experience I ever had, I receive alienware computer and from day 1 had i had problems. Everytime customer support would just resest the computer and said its fine now, what I did not know is that you 30 days return the product, so now they will not refund or exchange the computer. So as today they sent a tech to the house with parts that did not resolve problem. The tell told the Dell support that their is a other problem and that computer is still having problems. The tech was told to n leave without fixing the problem . Now I got on the phone and start to yell at them and that I was fed up with 3 to 4 hours on the phone. Yet still no resolution. Michael Dell should be a shamed of him self for running a company with defective products. This computer was suopose to be used for my son's on line class. Mr. Dell you should be ashamed of your self m, I am sure your children do go thru this. We gave you money for stress. I will

    19 weeks, 2 days and 4 hours
    Anonymous

    Amar

    This has to be the worst experience I ever had, I receive alienware computer and from day 1 had i had problems. Everytime customer support would just resest the computer and said its fine now, what I did not know is that you 30 days return the product, so now they will not refund or exchange the computer. So as today they sent a tech to the house with parts that did not resolve problem. The tell told the Dell support that their is a other problem and that computer is still having problems. The tech was told to n leave without fixing the problem . Now I got on the phone and start to yell at them and that I was fed up with 3 to 4 hours on the phone. Yet still no resolution. Michael Dell should be a shamed of him self for running a company with defective products. This computer was suopose to be used for my son's on line class. Mr. Dell you should be ashamed of your self m, I am sure your children do go thru this. We gave you money for stress. I will call local attorney General and file a complain for fraud. Customer support is incompetent. Again Michael Dell shame on you.

    19 weeks, 2 days and 10 hours
    Anonymous

    ustomer service I have ever had. I received the Dell laptop that I had ordered today. I called customer service with 2 questions. The first man I spoke to in India was basically incoherent. In fact he made statements about my wife who had nothing to do with my call. The 2nd guy I spoke to must have hung up on me because nobody would put anyone on hold for that long. I had 2 questions. What was the product key for the software program I bought to transfer data to my new laptop, and I had a question about the charging cord they sent me bec

    20 weeks, 13 hours and 43 minutes
    Anonymous

    Anthony Armellino

    The worst customer service I have ever had. I received the Dell laptop that I had ordered today. I called customer service with 2 questions. The first man I spoke to in India was basically incoherent. In fact he made statements about my wife who had nothing to do with my call. The 2nd guy I spoke to must have hung up on me because nobody would put anyone on hold for that long. I had 2 questions. What was the product key for the software program I bought to transfer data to my new laptop, and I had a question about the charging cord they sent me because it didn't to fit right and the laptop wasn't charging.

    What do I do , what a mistake buying a Dell product.

    20 weeks, 21 hours and 58 minutes
    Anonymous

    ELL THAT KNOWS THE MEANING OF CUSTOMER SERVICE.

    USELESS REPS WHO HAVE TO IDEA WHAT TO DO OTHER THAN TRANSFER CUSTOMERS

    20 weeks, 3 days and 13 hours
    Anonymous

    NONE

    IS THERE ANYONE AT DELL THAT KNOWS THE MEANING OF CUSTOMER SERVICE.

    USELESS REPS WHO HAVE TO IDEA WHAT TO DO OTHER THAN TRANSFER CUSTOMERS TO SOMEONE ELSE

    20 weeks, 4 days and 1 hour
    Anonymous

    5/14/2020 I ordered a new power cord for my computer. She sent me out the wrong part. I contacted her right away as to what to do and to get the part ordered that I needed. She said she would have to find out how to go about returning the part of if on her end she would take care of it. I said, Okay but please e-mail me and let me know how to return the part and also that you ordered the right power cord to me. Well not only did I not get an e-mail. I also did not get the part I needed. Reached out to

    25 weeks, 1 day and 15 hours
    Anonymous

    ut please e-mail me and let me know how to return the part and also that you ordered the right power cord to me. Well not only did I not get an e-mail. I also did not get the part I needed. Reached out to this "point person" by phone and she tole me that her team leader just returned and she would have to ask him what to do. I said so did you forward the power cord- she said no. So I said since obviously she didn't know what to do have your manager call me so I can get the power cored I need and so that I could return the wrong part you sent to me. The manager never called. So it's now 5/29/2020 and I still do not have the power cord for my computer nor can I get a hold (by phone) of anyone to assist me. I would think you would like to., ,,. ,., . ' '; ; ;' ;'

    25 weeks, 4 days and 12 hours
    Anonymous

    ut please e-mail me and let me know how to return the part and also that you ordered the right power cord to me. Well not only did I not get an e-mail. I also did not get the part I needed. Reached out to this "point person" by phone and she tole me that her team leader just returned and she would have to ask him what to do. I said so did you forward the power cord- she said no. So I said since obviously she didn't know what to do have your manager call me so I can get the power cored I need and so that I could return the wrong part you sent to me. The manager never called. So it's now 5/29/2020 and I still do not have the power cord for my computer nor can I get a hold (by phone) of anyone to assist me. I would think you would like to., ,,. ,., . ' '; ; ;' ;'

    25 weeks, 4 days and 12 hours
    Anonymous

    ut please e-mail me and let me know how to return the part and also that you ordered the right power cord to me. Well not only did I not get an e-mail. I also did not get the part I needed. Reached out to this "point person" by phone and she tole me that her team leader just returned and she would have to ask him what to do. I said so did you forward the power cord- she said no. So I said since obviously she didn't know what to do have your manager call me so I can get the power cored I need and so that I could return the wrong part you sent to me. The manager never called. So it's now 5/29/2020 and I still do not have the power cord for my computer nor can I get a hold (by phone) of anyone to assist me. I would think you would like to., ,,. ,., . ' '; ; ;' ;'

    25 weeks, 4 days and 12 hours
    Anonymous

    smb

    Dell has horrible communication and service. I have spoken with a "point person " on 5/14/2020 I ordered a new power cord for my computer. She sent me out the wrong part. I contacted her right away as to what to do and to get the part ordered that I needed. She said she would have to find out how to go about returning the part of if on her end she would take care of it. I said, Okay but please e-mail me and let me know how to return the part and also that you ordered the right power cord to me. Well not only did I not get an e-mail. I also did not get the part I needed. Reached out to this "point person" by phone and she tole me that her team leader just returned and she would have to ask him what to do. I said so did you forward the power cord- she said no. So I said since obviously she didn't know what to do have your manager call me so I can get the power cored I need and so that I could return the wrong part you sent to me. The manager never called. So it's now 5/29/2020 and I still do not have the power cord for my computer nor can I get a hold (by phone) of anyone to assist me. I would think you would like to correct this situation.

    26 weeks, 5 hours and 15 minutes
    Anonymous

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    29 weeks, 6 days and 11 hours
    Anonymous

    I will never do business with these pirates ever again. A truly awful company from top to bottom.//////

    34 weeks, 1 day and 13 hours
    Anonymous

    I will never do business with these pirates ever again. A truly awful company from top to bottom.. . . ..

    34 weeks, 1 day and 14 hours
    Anonymous

    Anthony

    I will never do business with these pirates ever again. A truly awful company from top to bottom.

    34 weeks, 1 day and 21 hours
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