• Drivetime Automotive Group

    Map
    Drivetime Automotive Group logo
    City
    Phoenix
    Country
    Maricopa
    Street Address
    4020 E Indian School Rd
    Phone
    (602) 852-6600
    Number of Employees
    2000
    Contact Name
    Ray Fidel
    Zip Code
    85018-5220
    Annual Sales
    434360000
    State
    AZ
    SIC Code
    6141
    Title
    Chief Executive Officer
     
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    Anonymous

    Amy Croxton Grier

    I agree I'll sign papers to start a class action in a minute

    Thread
    22 weeks, 4 days and 1 hour
    Anonymous

    Amy Croxton Grier

    I'm calling Action 9, My car has been in maintenance shop longer than I've owned the car I get it back and it's still doing the same **** it was doing before I took it to the shop you apparently are refusing to fix it so seems your in breach of contract I really want to drive this car in to a deep deep rock quarry where you'll never find it again to sell to someone else and if you think I give a **** about my credit being bad you won't see another dime from me and good luck finding that piece of ****

    22 weeks, 4 days and 1 hour
    Anonymous

    Ashley

    You guys are a **** company and NEES TO BE SHUT THE **** DOWN. SELLING CARS THAT ARE HAZARD FOR THE ROADS. I WILL BE TALKING TO A LAWYER AND SUEING YOU **** LOW LIFES. A CAR IS NOT ALLOWED TO LEAVE THE LOT IF IT IS A HAZARD ANDAST TIME I CHECKED SELLING A CAR WITH CRACKED RIMS IS A MAJOR HAZARD

    41 weeks, 6 days and 11 hours
    Anonymous

    Screwed by Carvana/Bridgecrest/Predators

    Class action anyone?

    Thread
    51 weeks, 5 days and 1 hour
    Anonymous

    Agreed to purchase car after repairs were made,' car was back on lot for sale the next day

    Went to let look at a 2016 cts Cadillac, was sooooo excited!! Price wasn't terrible I could make it work, so took it for a test drive to my son in law roughly 10 miles away... he checked it out and his diagnostics indicated that there were 2 bad sensors. Well my son in law said he could replace the sensors.... but then the salesman said THEY WOULD FIX IT!! So I asked them to call me, when it's done, even wanted to put $$ down. They said no need for that. The car is back up for sale today!

    1 year, 9 weeks and 5 days
    Anonymous

    Kris in Houston TX.

    DO NOT! DO NOT! Allow the Crooked and lying Deceptive Crooks at 9645 North Freeway, Houston,Texas 77037 to sale you a problem vehicle. It may seem as if they are a great solution to a person who has credit challenges. With low down payment and in my case under a $1000.00. Went to this dealership and began the process. Oh my what a process it was. Off the top they were shockingly unprofessional!! I had to **** near make the salesman tell me his name. Even though he wasn't the person we spoke with over the phone. He explained that we spoke to the manager and she doesn't do sales. Ok this is odd. So we continue the process like I said credit issues. So we were willing to tolerate this. Went through several vehicles before we landed on one we liked. Every vehicle shown to us was filthy beyond respect. I expressed my views to salesman, he constantly agreed with me and apologized. Claiming he's heard my views before but they meaning corporate won't change. Continue to closing. Person walks up and says sign here. I stopped her and introduced myself. Then asked who she was. Oh my name is___. I'm the Manager. I said The General Manager. She said yes. I was shocked again so I said who trained you guys in basic customer service? Sad answer. She claims to have a 12yr background in corporate banking . So she knows better. Hard to believe but she was wearing skin tight jeans that laced up in the back and dirty sneakers. No joke. It gets crazier. The vehicle we chose had a mechanical problem they agreed to repair. So we kept trying to find something to drive. Salesman said the vehicle was not at the lot it was sent to the shop for repairs. Cool. But after we test drive the replacement car pulling into the on-site garage. The first thing we see is the vehicle we wanted. I let the salesman know we see the lie. He claims he didn't know it was there. Hmmm. So I question the manager. She claims she was lied to by the lot guy. Doubt it she knew he did also. The point is don't allow yourself to be conned by these so called sales group. I only can write so much. I'm for the petition!

    1 year, 14 weeks and 7 hours
    Anonymous

    Heather

    Absolute crooks. I could have gone to a local buy here pay here and had less problems.

    1 year, 28 weeks and 8 hours
    Anonymous

    these people are still trying to contact me over a car i bought from them back in 2001 and i gave the car after only making 2 payments because the car was falling apart

    2 years, 1 week and 6 days
    Anonymous

    Chris

    It's disappointing to buy/finance a vehicle just to have mechanical problems with it down the road. DriveTime is like no other Pre-Owned dealer whereby they try to provide a good product at a reasonable price all while offering comvienant financing. I'm am sure that each of us realize DriveTime provided a car loan when others said no and for this we should all be greatful. This opportunity provides us transportation to get to work and support ourselves. Mechanical problems happens and I'm also certain the dealership does what they can to address the problem.

    We can no expect DriveTime, or any dealership, to take responsibility for every mechanical challenge we face - that what extended warranties are for and I'm also certain they offered one at time of finanicing.

    Class action suits are a good method to get a large group of "wronged" consumers together and get consideration for damages. However, extremely unlikely that two situations are similar u less they happen to be breaking the law - they are not !

    Save your money and effort and buy a car from a Factory Franchised Dealership - they have much more at risk and tend to offer newer, better quality vehicles then independent dealers in the secondary market.

    Thread
    2 years, 3 weeks and 6 days
    Anonymous

    Paula B

    How can I sign the petition?

    Thread
    2 years, 7 weeks and 1 day
    Anonymous

    kerri

    where is the contact information.

    Thread
    2 years, 8 weeks and 38 minutes
    Anonymous

    Jim

    I want to get in on this law suit if you still plan on doing it.. Let me know at jamesyoung369@ yahoo.com

    Thread
    2 years, 11 weeks and 1 day
    Anonymous

    Tom

    Just wanted to say I loved the commercial with the Professor. It has been the best commercial I have seen in years. Congratz guys.

    2 years, 12 weeks and 1 day
    Anonymous

    Unsatified customer but you have plenty as is

    Hello

    My name is Tarajah Atkins and I have a 2013 Ford Fusion through you all well had. My car was repossessed this morning at 5:30 am now let me try and explain without writing a book. I lost my job in January of 2017 but still managed to keep up with my payments. I fell on hard times and my payments started to fall behind but I still was making some type of payment calling in to keep communication open. I was told that I needed to pay $341 by July 7th to avoid repo and I did just that then I was working on another payment I called in on July 28th the rep told me I had to pay $241 by August 8th in order to "qualify" for the deferred program in which I have been told numerous of times that I could not "quality" for it WHY NOT IF ITS THERE TO HELP OUT CUSTOMERS LIKE ME WHO HAS STRUGGLING WITH PAYMENTS any way she never stated that the payment was to actually stop a repossession from happening. I am at the end of my rope with this company I but a do not call on my account because people are nasty and rude when they call me and they call my phone 4-10 times a day (at the time) which is why I put the block in place. Managers supervisors all don't see anything wrong the reps being rude and down right nasty! I had a interview today guaranteed on the spot hire and because my car was snatched I couldn't make it.. so thank you bridgecrest bad enough my life was already ruined by having this over priced vehicle with many many recalls on it but at least I had away to get around for myself and my kids..

    I reported to the BBB and my next steps are to look into legal actions because this should not be ok.. and I will not stop until a solution is made. It's time for bridgecrest to own their mistakes and lack of information not to mention their lack in the ability to help out customers when it's really needed.

    2 years, 12 weeks and 5 days
    Anonymous

    tvilk

    I have a piece of **** I got from drive time, I'm ready to go get them for selling junk, where do I sign?

    Thread
    2 years, 15 weeks and 2 days
    Anonymous

    Uhavenoconsciousdrivetime

    I'm looking for a car, thought th commercial with the professor on the ladder has so many stupid, misteaks,probably as bad as my spelling, anyways I was going to find a place to write the tell them how stupid are commercial was and discovered how many unhappy people they're all with the company and all the problems they had I'm so glad I came across this site I would not even consider buying from them and I will start spreading the word that they are nothing but rip offs I've been looking at all my calls through CarGurus and they seem to be pretty good and there good from what I can see and they give you a lot of information about the carsthis place should be shut down unless you come to this site people won't hear your complaints I would take it to Facebook posted on your page go to Yelp go anywhere and everywhere you can and let people know where these petitions are I would love to see someone like the shutdown I know why I could been done having to sell my mobile home and I'm getting a car and I would hate to think I spent everything I had and got a piece of junk so these people need to be shut down so I appreciate you guys saying what's going on but you really need to get it out there to where people who don't just come here we'll know cuz people like me I just happened to stumble in here but thanks for the info

    2 years, 16 weeks and 1 day
    Anonymous

    Consumers Have Rights Use Them, File Your Claim

    Drive Time is a mask of corrupt Wells Fraudo. (URL)

    Be Proactive, check your States Deceptive Trade Practices Consumer Protection Act (DTPA)

    1. File a Consumer Complaint with your States Attorney General against Drive Time

    2. File a Tort Claim with Department of Justice for damages and costs related to unlawful practices, quote code violations.

    3. Complete a simple SF95 Form with a cover letter stating violations.

    (URL)

    4. Mail to U.S. DOJ.

    U.S. Department of Justice

    Tort Claims

    950 Pennsylvania Avenue, NW

    Washington, DC 20530-0001

    2 years, 17 weeks and 1 hour
    Anonymous

    Has been nothing but a headache 'horrible '

    My car has broken down more then 10 times within the first 6 months

    2 years, 20 weeks and 4 days
    Anonymous

    I'm with you. We have had our vehicle for a little over a year and are going to need a new engine for the second time because they replaced it with a junk engine the first time.

    Thread
    2 years, 21 weeks and 1 day
    Anonymous

    How & where do i sign up

    Karen

    My experience with this company HARASSING,DISRESPECTFUL,DISGUSTING

    This company NEEDS to be STOPPED

    LYING. taking advantage of people

    Thread
    2 years, 21 weeks and 1 day
    Anonymous

    I AM

    Your company is horrible and God will not continue to bless this. A company who set out rip off the poor/less fortunate, whether it be credit score. Your company thrive off less in order to make you seem superior, that's why even your customer service representatives speak to customers as if we're nothing. You're pathetic & I will not back down. Your company is a scam & fraud...I will file BBB complaint, along with writing CEO. I pray that your company be faced judgement & crumble!!! Due to the level of respect you treat people, we the consumers will get back everything you stole from us. To CEO & anyone under...WE WILL NOT STAND FOR THIS ANY LONGER. God Bless You

    2 years, 21 weeks and 5 days
    Anonymous

    Lawsuit in Numbers

    Horrible company.... let's sue them. We have more power as consumers than a company alone. We do not have to accept this type of treatment because in all reality...We pay their bills

    Thread
    2 years, 21 weeks and 5 days
    Anonymous

    Ykeyla

    I'm all in abt shutting this company down. I bought a vehicle 4mos ago and check engine light came on. Drive time is making me pay for towing their car & pay $100 deductible to put car on diagnostic machine. I will not pay anything for a car I've only had 4mos

    Thread
    2 years, 21 weeks and 5 days
    Anonymous

    I am the co owner on a vehicle my grandson"s vehicle he has put a downpayment down and he still doez not have the vehicle we were there Saturday night when the saleperson told us that they had. Power outage and that the computers went down so now we have to go back there this morning and sign the contract to pick up the vehicle .The busines practices arent well the associates they ave arent professional this location is located in Temple Hills Md on St Barnimus rd

    2 years, 22 weeks and 2 days
    Anonymous

    Pissed Off Cunstomer

    They are liars and the do not have the customer interest and feelings at heart. They are a piece of **** and I will not recommend anyone in the untied States to buy from them.

    2 years, 23 weeks and 1 day
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