• First American Home Warranty

    City
    Santa Ana
    Street Address
    1 First American Way
    Zip Code
    92707
    Mode
    nnn-1
    State
    CA
    Anonymous

    April White

    DO NOT USE THIS COMPANY! THEY ARE THIEVES, and you will never have anything fixed, or addressed. They will deduct your account each month, for a "Warranty", but will never actually assist with any items that need attention. They refuse to answer emails, or phone calls. Once they have your bank info to get their monthly "warranty" fee....you will never hear from them again. They should be put out of business immediately!

    15 weeks, 1 day and 6 hours
    Anonymous

    Jason Pruitt

    YES! PLEASE. We will happily join you. This company is completely sub-standard. They have robbed us for over a year, and are now refusing to answer our calls and emails regarding a small claim for a washing machine part. It has been 20 days, 42 phone calls, and 14 emails, and they are completely ignoring us! I am furious, and reporting them to every consumer report in the country!

    15 weeks, 1 day and 6 hours
    Anonymous

    JAR

    I'd like more details, but potentially would be interested. I'm in Rancho Mirage, CA

    15 weeks, 1 day and 10 hours
    Anonymous

    Larry Peterson

    We have been without hot water for 25 days and they still cannot give us an estimated date for a new hot water heater. Cannot get through to managers or purchasing department to verify anything. We live in Northern California. Who do we contact to join the lawsuit?

    15 weeks, 1 day and 11 hours
    Anonymous

    Steve Haddad

    Im In.........................

    15 weeks, 2 days and 1 hour
    Anonymous

    Matt Stultz

    I will join this lawsuit. I have had nothing but problems with them and they are in full breach of contract right now.

    15 weeks, 2 days and 13 hours
    Anonymous

    Jim P

    I'm with you. Totally sorry.

    15 weeks, 4 days and 11 hours
    Anonymous

    Brad

    Happy to join. Located in Northern Va.

    16 weeks, 1 day and 8 hours
    Anonymous

    Dawn Womer

    I am in I totally agree!

    16 weeks, 4 days and 7 hours
    Anonymous

    Lily

    Happy to join you. I'm in Long Beach CA. They are the worst company I've ever dealt. with. Lie through their teeth. We're in our 70's. Been without a refrigerator for 2 weeks now.

    16 weeks, 5 days and 13 hours
    Anonymous

    June 10weeks without refrigator always needs a part won't replace it ,made 3 pymts and paid deductible

    17 weeks, 6 days and 13 hours
    Anonymous

    The worst home Warranty and worst contractor ever. Never buy this home Warranty.

    19 weeks, 2 days and 4 hours
    Anonymous

    Todd Phillips

    The worst home warranty company ever.

    19 weeks, 2 days and 13 hours
    Anonymous

    Eight weeks with refrigerator no return calls very poor business to allow contractor to givr

    20 weeks, 1 day and 7 hours
    Anonymous

    June Harrod fifth week without a frigerator 3 missed appts no return calls from American home warranty. Senior citizen very stressed

    June harrod

    22 weeks, 1 day and 5 hours
    Anonymous

    Greg

    The WORST Home Warranty Company ever. If your realtor or home seller offers you a home warranty through First American Home Warranty when buying a house...RUN FOR YOUR LIFE......Say no, ask for an alternate company because you will be sorry at the customer service, the unqualified repair companies they send out to your house who don't know what they're doing, break what they're trying to fix. Then you'll suffer through hours of phone calls and emails with customer support people who promise you the moon and then go dark on you and you have to start all over with someone new.

    22 weeks, 2 days and 11 hours
    Anonymous

    Thomas

    I have one month left on my contract with this company and I will be switching immediately!! The customer service here is the very reason robots are becoming the new customer service reps!! The people at firs American home warranty are the lowest form of reps they act like they have no clue they are at work! I have been trying to get a part ordered for 7 days now! First I was told it was ordered and I just had to wait 3 days for it to come in so after five days I called back and was told it wasn't ordered but that they would be ordered that day!! Naturally I was secptical so the next day which is today I call to find out what hat day it should be in and surprise surprise they just hang up the phone!! I hate this company and will make a point to tell everyone I know which a lot of my friends are buying homes not to use this company!!

    22 weeks, 3 days and 10 hours
    Anonymous

    JEG

    Same with me they just keep go around in circles with you and then when you have provided them with the exact invoices they request they that is not good enough we need more. Waiting on $2600 they owe me after they told me to get my own contractor. Pathetic company. All the above is true.

    Thread
    22 weeks, 4 days and 9 hours
    Anonymous

    They are pathetic and I don't understand why they are still in business,

    Please cancel your service and put them out of business, Companies that provide poor customer support and refuse to do anything but stonewall the customer to keep from replacing an item is unbelievable. I have been with out my dishwasher for over 2 months. It takes a week for someone to come out and see what part you need, then another week or 2 to get the part in and then get on the schedule to come out just to find out that there are more issues because the initial person didn't do a thorough job of assessing the problem the first time. Now they can't find a part, they're going to replace, then "oh we found someone that may have a part" and it will be in a couple of weeks. ARE YOU KIDDING ME!!!! CUSTOMER SERVICE DOESN'T CARE. I'm sure the CEO doesn't care otherwise this would not be happening. So please people cancel your service and make them care.

    24 weeks, 5 hours and 10 minutes
    Anonymous

    Cynthia

    This company and its representatives are unprofessional. There has been absolutely no following up unless it's us doing so. Today I have just had enough! I ask the rep I was speaking with for the corporate's info, and he had the audacity to tell me "he didn't know" So you work for an organization and you don't know who hired you? UNACCEPTABLE! POOR POOR POOR!!!!

    24 weeks, 1 day and 6 hours
    Anonymous

    carol

    Don't do it. This is the most difficult company to work with. I have contacted the corporate office and thought I had the issue resolved.

    Today I get a call re: who authorized this.

    If you want a simple nervous breakdown try dealing with this company. I even got realtors involved. Horrible!!

    27 weeks, 1 day and 7 hours
    Anonymous

    (EMAIL)

    Good day everyone,

    Do you need an instant loan to finance your business, company, pay bills and a quick loan to change your life for the better I will advice you to contact (EMAIL)

    34 weeks, 4 days and 3 hours
    Anonymous

    Dave G

    Horrible company. They will not stop billing you any way they can.... FOREVER!

    34 weeks, 4 days and 4 hours
    Anonymous

    Rae

    I never signed a contract with First American, but just discovered they have been taking money out of my account every month. How is this possible? American Home Shield is my home warranty company, and they have been decent.

    35 weeks, 2 days and 4 hours
    Anonymous

    HDH

    I'm right here with you. It's been 16 days now and I had to buy a new fridge since I was getting no response from them. This is unbelievable. My family and co-workers are in shock as well. When I get my reimbursement check (I know, good luck huh?) I'm done with them.

    Thread
    36 weeks, 3 days and 13 hours