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First American Home Warranty
CitySanta AnaStreet Address1 First American WayPhoneZip Code92707Modennn-1Contact EmailStateCAAnonymous
April White
15 weeks, 1 day and 6 hours
DO NOT USE THIS COMPANY! THEY ARE THIEVES, and you will never have anything fixed, or addressed. They will deduct your account each month, for a "Warranty", but will never actually assist with any items that need attention. They refuse to answer emails, or phone calls. Once they have your bank info to get their monthly "warranty" fee....you will never hear from them again. They should be put out of business immediately!Anonymous
Jason Pruitt
15 weeks, 1 day and 6 hours
YES! PLEASE. We will happily join you. This company is completely sub-standard. They have robbed us for over a year, and are now refusing to answer our calls and emails regarding a small claim for a washing machine part. It has been 20 days, 42 phone calls, and 14 emails, and they are completely ignoring us! I am furious, and reporting them to every consumer report in the country!Anonymous
JAR
15 weeks, 1 day and 10 hours
I'd like more details, but potentially would be interested. I'm in Rancho Mirage, CAAnonymous
Larry Peterson
15 weeks, 1 day and 11 hours
We have been without hot water for 25 days and they still cannot give us an estimated date for a new hot water heater. Cannot get through to managers or purchasing department to verify anything. We live in Northern California. Who do we contact to join the lawsuit?Anonymous
Steve Haddad
15 weeks, 2 days and 1 hour
Im In.........................Anonymous
Matt Stultz
15 weeks, 2 days and 13 hours
I will join this lawsuit. I have had nothing but problems with them and they are in full breach of contract right now.Anonymous
Jim P
15 weeks, 4 days and 11 hours
I'm with you. Totally sorry.Anonymous
Brad
16 weeks, 1 day and 8 hours
Happy to join. Located in Northern Va.Anonymous
Dawn Womer
16 weeks, 4 days and 7 hours
I am in I totally agree!Anonymous
Lily
16 weeks, 5 days and 13 hours
Happy to join you. I'm in Long Beach CA. They are the worst company I've ever dealt. with. Lie through their teeth. We're in our 70's. Been without a refrigerator for 2 weeks now.Anonymous
June 10weeks without refrigator always needs a part won't replace it ,made 3 pymts and paid deductible
17 weeks, 6 days and 13 hoursAnonymous
The worst home Warranty and worst contractor ever. Never buy this home Warranty.
19 weeks, 2 days and 4 hoursAnonymous
Todd Phillips
19 weeks, 2 days and 13 hours
The worst home warranty company ever.Anonymous
Eight weeks with refrigerator no return calls very poor business to allow contractor to givr
20 weeks, 1 day and 7 hoursAnonymous
June Harrod fifth week without a frigerator 3 missed appts no return calls from American home warranty. Senior citizen very stressed
22 weeks, 1 day and 5 hours
June harrodAnonymous
Greg
22 weeks, 2 days and 11 hours
The WORST Home Warranty Company ever. If your realtor or home seller offers you a home warranty through First American Home Warranty when buying a house...RUN FOR YOUR LIFE......Say no, ask for an alternate company because you will be sorry at the customer service, the unqualified repair companies they send out to your house who don't know what they're doing, break what they're trying to fix. Then you'll suffer through hours of phone calls and emails with customer support people who promise you the moon and then go dark on you and you have to start all over with someone new.Anonymous
Thomas
22 weeks, 3 days and 10 hours
I have one month left on my contract with this company and I will be switching immediately!! The customer service here is the very reason robots are becoming the new customer service reps!! The people at firs American home warranty are the lowest form of reps they act like they have no clue they are at work! I have been trying to get a part ordered for 7 days now! First I was told it was ordered and I just had to wait 3 days for it to come in so after five days I called back and was told it wasn't ordered but that they would be ordered that day!! Naturally I was secptical so the next day which is today I call to find out what hat day it should be in and surprise surprise they just hang up the phone!! I hate this company and will make a point to tell everyone I know which a lot of my friends are buying homes not to use this company!!Anonymous
JEG
22 weeks, 4 days and 9 hours
Same with me they just keep go around in circles with you and then when you have provided them with the exact invoices they request they that is not good enough we need more. Waiting on $2600 they owe me after they told me to get my own contractor. Pathetic company. All the above is true.Anonymous
They are pathetic and I don't understand why they are still in business,
24 weeks, 5 hours and 10 minutes
Please cancel your service and put them out of business, Companies that provide poor customer support and refuse to do anything but stonewall the customer to keep from replacing an item is unbelievable. I have been with out my dishwasher for over 2 months. It takes a week for someone to come out and see what part you need, then another week or 2 to get the part in and then get on the schedule to come out just to find out that there are more issues because the initial person didn't do a thorough job of assessing the problem the first time. Now they can't find a part, they're going to replace, then "oh we found someone that may have a part" and it will be in a couple of weeks. ARE YOU KIDDING ME!!!! CUSTOMER SERVICE DOESN'T CARE. I'm sure the CEO doesn't care otherwise this would not be happening. So please people cancel your service and make them care.Anonymous
Cynthia
24 weeks, 1 day and 6 hours
This company and its representatives are unprofessional. There has been absolutely no following up unless it's us doing so. Today I have just had enough! I ask the rep I was speaking with for the corporate's info, and he had the audacity to tell me "he didn't know" So you work for an organization and you don't know who hired you? UNACCEPTABLE! POOR POOR POOR!!!!Anonymous
carol
27 weeks, 1 day and 7 hours
Don't do it. This is the most difficult company to work with. I have contacted the corporate office and thought I had the issue resolved.
Today I get a call re: who authorized this.
If you want a simple nervous breakdown try dealing with this company. I even got realtors involved. Horrible!!Anonymous
(EMAIL)
34 weeks, 4 days and 3 hours
Good day everyone,
Do you need an instant loan to finance your business, company, pay bills and a quick loan to change your life for the better I will advice you to contact (EMAIL)Anonymous
Dave G
34 weeks, 4 days and 4 hours
Horrible company. They will not stop billing you any way they can.... FOREVER!Anonymous
Rae
35 weeks, 2 days and 4 hours
I never signed a contract with First American, but just discovered they have been taking money out of my account every month. How is this possible? American Home Shield is my home warranty company, and they have been decent.Anonymous
HDH
36 weeks, 3 days and 13 hours
I'm right here with you. It's been 16 days now and I had to buy a new fridge since I was getting no response from them. This is unbelievable. My family and co-workers are in shock as well. When I get my reimbursement check (I know, good luck huh?) I'm done with them.