• GameStop Corp.

    Street Address
    625 Westport Pkwy.
    Number of Employees
    71000
    Contact Name
    J. Paul Raines
    Related Terms
    EB Games
    Related Terms
    Micromania
    Twitter ID
    Zip Code
    76051
    State
    TX
    Title
    CEO
    City
    Grapevine
    Anonymous

    Ok...Something has been bothering me for some time now. I am still going to call the number but I hope people see this review. I waited with my husband for 5 hours outside in the rain to pre order the ps5. So, after a little while a young man I work with showed up to order one too. Well, this young man has worked for me for 2 years and he is special needs. Well, he had to wait in the car and a few more people showed up. The manager of the Galax ,va store came outside to start taking info from people. I told her he has been waiting for hours as well. She said he has to be standing there, although everyone knew and was fine with the situation. He IS special needs with mental disabilities. Several people tried to explain to her about him .. The manager said he runs around this store all the time and rules apply to him as well. She did NOT want to accomodate him at all. So is she trying to tell me he has no disability. I will call and explain more to the office tomorrow.

    3 weeks, 6 days and 14 hours
    Anonymous

    Worst customer service ever. It looks like they "outsource" d it to Manila and is very difficult to understand, if you add that they have no clue how to handle a problem. Might be this is systematic to discourage customer calls. I purchased an gift card and never received it.
    hp

    4 weeks, 1 day and 18 hours
    Anonymous

    First off let me say thank you Gamestop for the many years of deals and offers I've received over the many years of being a customer/pro member.
    **** YOU. This has gone on long enough and I'm **** sick of it. I'm so irritated with the numerous amount of items that the employees take and not let the customers have a chance at them. I recently conversed with an employee who goes by the name Ashley and i was informed that the store is missing over $200 in inventory due to the employees taking **** and keeping it for themselves. To each his/her own. I'm most sick of your **** **** bag employees who deem it ok to take items that individuals like myself who have pre-ordered **** and then they take it for themselves and to make matters worse, they dont even offer a discount for the inconvenience or my **** money back. So here's what I'm going to do! I'm going to go into the establishment and get the name of the employee who literally STOLE property from me and the store and I'm pressing charges. This **** has got to stop. This is the 3rd **** time this **** has happened to me and I'm **** fed up, I've had it up to her with this ****. And by the way, I will be contacting my lawyer about this. TRUST ME!!!

    4 weeks, 3 days and 12 hours
    Anonymous

    n the store haves to deal with it..?? So I call the store nothing they can do tells me to call another store unreal so

    E hassle free warranty .!! I end up going to the next closest store witch is an hour. Away 30 minutes more for me travel and they said they would send ina request for the headset and call me when it comes in so I wait weeks go by over a month dealing with the Keene store and nothing just be patient I was like I have been and the headset costs almost 200 with warranty. ?? I was told no hassle warranty and if it wasn't in stock that they would have a replacement in no longer then a week .. so after I go over to see if they go my headset 2 weeks ago nothing just they have no idea when it will be available for me.. so I go over to Hinsdale to see if maybe they got one in and the Keene manager said he had to cover the Hinsdale NH store for the next few days because the people running the store where doing corrupted stuff and where all fired and working on getting new staff to work here I was like ok??? But what's that got to do with my head set he just said be patient and he's not shure when it will be in.. so I wait again sence March remind you and this last week I go in to check at Hinsdale nh store and he try to check when it would be in and he had no idea and call general manager and only thing she offered me was a cheaper pair of headsets to pic from and that they don't know when they will get my headset in it's on back order I told her I don't want a cheaper set and that if she can't provide me with what I insured then give me back my money even the insurance part if it's not something I can use shouldn't have to pay for she said they don't do refunds and that if I don't want one of the cheaper ones then she's not sure what I want her to do that headset I have isn't gunna be any time soon I was like really I do a lot of business here she acted like she care less if I did after I argued with her told that's insurance fraud she tell me Calm down or she will hang up I me and then I'll get no results at all ????? Unreal. !!! After few minutes she tells me oh there's some sets in Connecticut store leave my name and number she will call me let me know

    14 weeks, 2 days and 6 hours
    Anonymous

    Linda

    The location on South Avenue B, in Yuma Arizona, lack professionalism and customer service. As a DoorDash dasher, I will start stapling "Worst Customer Service " to each of my daily 25-30 delivery. Maybe the company will start training their employees.

    14 weeks, 2 days and 21 hours
    Anonymous

    John Simonds

    Hi my name is John Simonds I've been a loyal customer for several years never had such a horrible in counter with one of your stores until now. It's been sence March I've been waiting for my ps4 pro platinum headset I bought and purchased the hassle free warranty on as I do with most of my stuff I buy at your stores Hinsdale nh game stop has been giving me the run around trying to replace my head set then the guys that worked there said all's I can do is wait until they get a set in so I wait and wait call once a week and finally I go in to see the guy running the place and he didn't wanna deal with it and take a PCs of paper gives me a number and tells me to see if I can do any better luck then him . I call the number and they tell me the worker in the store haves to deal with it..?? So I call the store nothing they can do tells me to call another store unreal so

    E hassle free warranty .!! I end up going to the next closest store witch is an hour. Away 30 minutes more for me travel and they said they would send ina request for the headset and call me when it comes in so I wait weeks go by over a month dealing with the Keene store and nothing just be patient I was like I have been and the headset costs almost 200 with warranty. ?? I was told no hassle warranty and if it wasn't in stock that they would have a replacement in no longer then a week .. so after I go over to see if they go my headset 2 weeks ago nothing just they have no idea when it will be available for me.. so I go over to Hinsdale to see if maybe they got one in and the Keene manager said he had to cover the Hinsdale NH store for the next few days because the people running the store where doing corrupted stuff and where all fired and working on getting new staff to work here I was like ok??? But what's that got to do with my head set he just said be patient and he's not shure when it will be in.. so I wait again sence March remind you and this last week I go in to check at Hinsdale nh store and he try to check when it would be in and he had no idea and call general manager and only thing she offered me was a cheaper pair of headsets to pic from and that they don't know when they will get my headset in it's on back order I told her I don't want a cheaper set and that if she can't provide me with what I insured then give me back my money even the insurance part if it's not something I can use shouldn't have to pay for she said they don't do refunds and that if I don't want one of the cheaper ones then she's not sure what I want her to do that headset I have isn't gunna be any time soon I was like really I do a lot of business here she acted like she care less if I did after I argued with her told that's insurance fraud she tell me Calm down or she will hang up I me and then I'll get no results at all ????? Unreal. !!! After few minutes she tells me oh there's some sets in Connecticut store leave my name and number she will call me let me know if she can get me one of them and nothing no call anything sence March this is ridiculous and by any means customer service satisfaction I pay good money for what I buy I don't buy cheap stuff and I've spent a lot in the Hinsdale New Hampshire storein the past year ... I would like to talk to someone that's is in charge of all these store and managers I told her I will get a lawyer if needed

    14 weeks, 3 days and 27 minutes
    Anonymous

    I got a broken ps4 I been calling them every day to see if they. Got any in try get a new one my warranty going run out here soon I need one you email me at (EMAIL) or email me thanks

    14 weeks, 3 days and 14 hours
    Anonymous

    Part of the reason Gamestop is having difficulties is the stores do not answer the phones. It is very frustrating to call a store in The Parks Mall in Arlington Texas for hours and no one will answer. You just lost a $425.00 sal

    16 weeks, 4 hours and 59 minutes
    Anonymous

    Anonymous

    Part of the reason Gamestop is having difficulties is the stores do not answer the phones. It is very frustrating to call a store in The Parks Mall in Arlington Texas for hours and no one will answer. You just lost a $425.00 sale to Walmart.

    16 weeks, 16 hours and 48 minutes
    Anonymous

    Denise Washington

    The worst customer service ever. They unleashed my inner Karen (I didn't even know I had that in me) I ordered a PS4 In June it never came I called gamestop over 15time sent 5 emails and tried to get in contact with their corporate office. The customer I've department told me to call ups but ups can only track it since I am not the sender I can't make a claim or change it to a pick up. I informed gamestop about this and they told me again to call ups. I did on a three way call. Ups told them the package was lost via three way phone call so she transferred me to a supervisor named Ronald who then told me I had to call ups again via three way so he can hear what they just told his employee. I did. Ups told gamestop that it was lost and they still have not refund my money. I spent 500.00 dollars dose anyone have legal advice or know what I can do about this issue.

    16 weeks, 19 hours and 2 minutes
    Anonymous

    rchased an xbox one online only to get a broken system. I returned it immediately but gamestop has not refunded my money. I have now filed a BBB complaint and in the process of filing a claim with

    16 weeks, 6 days and 20 hours
    Anonymous

    S Garrison

    I purchased an xbox one online only to get a broken system. I returned it immediately but gamestop has not refunded my money. I have now filed a BBB complaint and in the process of filing a claim with my bank.

    17 weeks, 55 minutes and 30.35 seconds
    Anonymous

    received horrible experience by an in-store rep - what a nasty person...It is horrible that GameStop refuse to extend their exchange policies for those customers who bought stuff right before COVID-19. All other retailers are working with their customers, but not greedy GameStop. I will not stop until I get my refund; and I will never allow my son to purchase anything from them again. 30 minute hold time for custo

    17 weeks, 5 days and 20 hours
    Anonymous

    Just received horrible experience by an in-store rep - what a nasty person...It is horrible that GameStop refuse to extend their exchange policies for those customers who bought stuff right before COVID-19. All other retailers are working with their customers, but not greedy GameStop. I will not stop until I get my refund; and I will never allow my son to purchase anything from them again. 30 minute hold time for customer service...stop blaming everything on COVID-19...hire more people to answer your **** phones.

    17 weeks, 5 days and 20 hours
    Anonymous

    Wendy

    Theft and fraud is against the law!!!!

    Thread
    18 weeks, 5 days and 22 hours
    Anonymous

    Wendy

    I hope you were able to resolve your issue. I have had the same problem but without resolving

    Thread
    18 weeks, 5 days and 22 hours
    Anonymous

    I need someone to contact me with Corp number at (hidden) ..... having big problem w

    19 weeks, 4 days and 20 hours
    Anonymous

    I need someone to contact me with Corp number at (EMAIL) ..... having big problem with everything

    19 weeks, 4 days and 22 hours
    Anonymous

    False advertising in theyre ads, they ,,m,m,mare thieves

    19 weeks, 5 days and 5 hours
    Anonymous

    Anonymous

    False advertising in theyre ads, they are thieves

    19 weeks, 5 days and 18 hours
    Anonymous

    nger is rudeus man unall need do so.something with him for u all get suited I'm talking about one in south Willson up at south side mall it's got bad name because him u all need do something I never shop up there agin

    20 weeks, 1 day and 5 hours
    Anonymous

    John doe

    Jathon Reed manger is rudeus man unall need do so.something with him for u all get suited I'm talking about one in south Willson up at south side mall it's got bad name because him u all need do something I never shop up there agin

    20 weeks, 1 day and 10 hours
    Anonymous

    my house. I cancelled the same day and returned their receivers the next day. According to USPS tracking number their warehouse received the equipment on June 15th. Yet, yesterday July 5th I was charged $495 for the equipment which according to them was never received. This company is terrible. Their costumer service is non existent and they do not take responsibility for their mistakes. I have been on the phone with them for several hours trying to resolve this to no abjjjgvvail.

    20 weeks, 1 day and 20 hours
    Anonymous

    Danielle Alabed

    I am about to call the corporate office. I am over GameStop right now. Let me just give you the story... so yesterday 7/5/2020 I went online and purchased a Nintendo switch bundle. I received the confirmation email with the order number. Okay that's awesome! Well.. a few hours later I received an mail saying my order has been canceled. And I didn't cancel my order so I called customer service. I was on hold the first tome for over an hour and before I had spoken to anyone there was a recording that stated if I had received a conformation email then I would soon receive an email with the tracking number and that the order would be delivered within the timeframe they provided when I placed my order. It that wasn't the issue, the issue was that I had received a cancellation email and I was trying to figure out why. So I stayed on hold. Finally I spoke to someone who said they could help. They informed me that they didn't know why the order was canceled but to contact my bank to see if they maybe denied the transaction and while I did that I would be put on a wait list to receive a call back from someone who could take my order again, but over the phone. So I did just that, and called my bank. Well, the transaction was approved and funds were released to GameStop YESTERDAY WHEN I PLACED MY ORDER. And so I've tried calling GameStop back to speak with someone about the issue. I was on hold for OVER 2 hours the second time I called to figure out why if money was taken out of my account did I get an email saying it was canceled? When I didn't cancel it? Then I emailed GameStop. I received an email within seconds that just gave the flue real statements about COVID. NOTHING TO TO WITH MY PERSONAL ORDER ISSUE. and here I am again, typing this and I've been on hold for another 47 min. This is now the third time I've been on hold and we are on the 4 hour mark of total holds with absolutely no help with this issue. I am extremely upset to say the least.

    20 weeks, 1 day and 20 hours
    Anonymous

    Simon Taylor

    Well where do I start I bought a game from game stop at 513 US-27, Clermont, FL 34714 second hand only to find out that it doesn't have all of its content and no one told me this as they gave me the option of old or new. If I knew it wouldn't have everything including the extra content I would have got the new one. I spoke to someone on the phone who was rude and said it their policy to say that they stipulate what is included fine (I understand) and that it was on the box. It was in small print and if no one told me how the heck would I know. So I took it back and had to exchange it for a new one only to find out they where giving me half the amount I bought it for wow. The game is a 2 game in one purchase or it was supposed to be.

    I was a good customer of their perhaps not anymore I'm not going back there again

    20 weeks, 2 days and 2 hours