• Groupon, Inc.

    City
    Chicago
    Street Address
    600 W. Chicago Ave., Ste. 400
    Number of Employees
    11471
    Contact Name
    Rich Williams
    Twitter ID
    Zip Code
    60654
    State
    IL
    Title
    CEO
    Anonymous

    Donna wade

    Still have not got refund for hotel charged me twice

    Thread
    14 weeks, 6 days and 7 hours
    Anonymous

    I purchased a so called deal which was to provide 2 SEPERATE courses only to receive a so called combined course that I know for a fact only covers 1of the two subjects. When asked for a refund, u was advised they can only give me Groupon bucks. Why should I accept that if I'm NOT getting what I paid for?!?!?

    14 weeks, 6 days and 19 hours
    Anonymous

    I just bought two day pass two theme park. And I got one day one theme park. The cost was $49 each plus tax. I bought 3. And got...

    One day theme park cost $34. So, they pocketed about $60,

    They responded with: that was my purchase, sorry for the inconvenience.

    They are bluntly stealing from customers. And don't care.

    15 weeks, 10 hours and 31 minutes
    Anonymous

    I have ordered a wireless Bluetooth and your charge me for two before that they still have not put my money back on my card

    15 weeks, 1 day and 4 hours
    Anonymous

    Wheres my Gift Card

    Terrible customer service. I bought a gift card for $90 over 2 weeks ago, and the only response is that they are escalating the complaint. What is there to escalate. Simply give me what I paid for. Not too tough.

    Im a reaching out to Elliot Advocacy for help with this. I already have a complaint with the BBB. I am talking to lawyer concerning a class action suit since reading other posts Groupon clearly does not respond. Post here if you are interested in being a party to the suit.

    15 weeks, 3 days and 4 hours
    Anonymous

    Linda

    Terrible terrible customer service. Bought a photo package that we were unable to redeem due to the company didn't seem to exist. Groupon would only offer me groupon bucks. Hung up on me when i complained.

    15 weeks, 5 days and 3 hours
    Anonymous

    NC shopper

    Irresponsible, not consumer friendly, impossible to contact

    15 weeks, 5 days and 23 hours
    Anonymous

    Darla

    It's time to leave All of these Companies alone. You can NEVER speak to a live Person but They are quick to take Your Money. I was promised a refund Ten Days ago with Groupon and have yet receive it, I can not get through to Anyone, or You have to pay a Membership to talk to a Technician when You don't need me One.

    16 weeks, 2 days and 23 hours
    Anonymous

    jon

    I tried to get help, but no one will talk to you. I have purchased my last groupon, never again.

    Thread
    16 weeks, 3 days and 16 hours
    Anonymous

    LOUSY customer service

    16 weeks, 5 days and 18 hours
    Anonymous

    Jody

    I wish I would have read these reviews before I was scammed! Long story short, I bought a two night stay at Hawks Cay Resort ($647). Covid hit, governor closed entrance to the Keys and the hotel was shut down also. Needless to say we weren't able to keep our reservation. Everyone, especially Groupon passes the buck! They will not even pick up their phone. Has any caught Covid thru the phone I ask? I will post and let everyone I know about my experience. No more Groupon for me! Thanks for listening.

    17 weeks, 2 days and 6 hours
    Anonymous

    Shirley

    Terrible experience with this scam company! Do not use!

    Thread
    19 weeks, 8 hours and 56 minutes
    Anonymous

    FORMER customer

    This company is a joke. The whole operation is a scam and they don't mind stealing your money because they don't have to answer for it. They just want to hide behind emails and live chats. Everyone is dealing with COVID, and somehow still manage to run a business and respond to customer issues or complaints. Even the corporate office is scared to answer their phones so they direct you back to a basic email. Groupon thinks because they are getting rid of their "goods" and focusing on "services" it will help their struggling company. By that time, you won't have any customers left to buy your "services" because you are a joke of a company and a fraud. If you are considering buying from this company, you would be better off just lighting your money on fire. Seriously.

    19 weeks, 22 hours and 55 minutes
    Anonymous

    Shonta Clark

    I am absolutely in disbelief. So I am a health care worker and have worked on the front line of Covid-19. Im finally getting a much needed vacation. A vacation that was actually put on hold due to Covid-19. I decided to set my trip. I had seen commercials on tv about Groupon and thought I'd check them out. So I see this amazing deal. Ski dive $47 holy ****. I got super excited. There was this clock ticking down so I felt I should hurry up dont wanna miss this deal. Well I buy 2. Turns out its a voucher towards the total price an not actual tickets. Bummer, ok so screw it ill just pay the difference. No. The vouchers don't even work. So I ask for an exchange or a refund. I could not believe they wouldn't help me out. So I spent $100 on vouchers I cant use and they won't refund my money. He had the nerve to tell me businesses suffered because of Covid and needed all the help they could get. How dare he. I've watched people die, I cleaned people spitting up mucus, and changed their underwear. I've done my part and after my vacation, will continue to do so. I'm so hurt. I feel like they set me up and stole from me. Sad world we leave in. When dealing with a world crisis we would resort to robbing each other.

    20 weeks, 2 hours and 30 minutes
    Anonymous

    Lisa

    I have sent groupon 5 emails requesting a refund and nobody ever gets back to me. When I go on the website to customer support it just sits there doing nothing. I have contacted someone outside of groupon to assist me. Riduclious company!

    20 weeks, 2 hours and 44 minutes
    Anonymous

    Lois Jameson

    Groupon leaves an inaccurate email on the recording for customer complaints. How is that even possible?

    20 weeks, 1 day and 3 hours
    Anonymous

    barb

    i received an email from Groupon giving me the option of a refund for the groupon I purchased for the Santana concert as it has been rescheduled It is impossible to reach groupon to request this refund. I am not happy and will contact my cc company. Why is groupon making this so difficult? I don't need this hassle!!!!

    20 weeks, 6 days and 23 hours
    Anonymous

    Ron Parsons

    I am very displeased with how the company of groupon makes it so hard to retrieve your money when purchasing anything from this company. I purchased a Sam's Club Voucher back in February, that I am yet unable to use. I haven't been able to get anyone on the phone through this companys customer service and every time I have sent a email through there website it gets rejected. I have never had to deal with such a displaesing company before all I want is my money back or my voucher thank you

    21 weeks, 19 hours and 7 minutes
    Anonymous

    Terrell Davenport

    I would like to express my concern to groupon headquarters for lack of accuracy when purchasing warranties on products through 3rd party producers. I bought an Item and because they did not (Groupon) specify you had to purchase extended warranty when buying and could not add on I was unable to buy extended warranty. I checked the 3rd party producers about by buying a warranty no contact number, only little information given. It specified I could purchase within the 14 day period but after trying to contact groupon numerous times and after no response from emails and no response until yesterday from a live chat representative, They were not helpful at all. The customer support would not give me a number to cooperate or help resolve the matter in a reasonable way. I am hurt from this because I truly love groupon but I don't want to use their services because of the poor customer service and willing to resolve the matter. I will also being faxing them a letter and posting it.

    21 weeks, 3 days and 22 hours
    Anonymous

    Never got guest email confirmation

    22 weeks, 1 day and 6 hours
    Anonymous

    ExCustomer

    ripoffs! ordered hair products and it went through, unfortunately did not make a copy. They substituted with hand sanitizer and my order was changed to the sanitizer. Will be writing letters as this is wrong. Read someone else experienced the same. Tried their support chat which showed up at the lower corner of my computer and my response only allowed 3 words and no submit. Then it disconnected me.

    22 weeks, 2 days and 4 hours
    Anonymous

    Brookfield, Illinois

    I want to express my disappointment with Groupon's decision to outsource its Customer Service to other countries. So many Chicagoans were excited to be a part of a start up company based in their city, dedicated and working hard to make Groupon successful. Customers appreciated the quality service Groupon provided, having their questions answered and their issues resolved by pleasant, respectful, and knowledgeable representatives. It's sad that Groupon stripped away jobs from people who helped the company grow and who hoped to be able to retire from Groupon. The level of satisfaction and confidence customers once associated with Groupon no longer exists. It's now extremely frustrating and nearly impossible to get assistance. This lack of customer service turns people away because they don't want to risk spending money only to be aggravated. I don't want or expect a response, This is a collective opinion from some past Groupon customers.

    22 weeks, 2 days and 6 hours
    Anonymous

    Kiki

    I am a merchant on Groupon and will never work with them again. Their policies are extremely unfair and they make all the money.

    22 weeks, 6 days and 9 hours
    Anonymous

    Sheila

    I am having a similar problem where I purchased a groupon but due to COVID-19 the merchant will not accept the groupon. I want a refund on my credit card and Groupon is refusing. I will never buy from Groupon again.

    Thread
    23 weeks, 13 minutes and 22.99 seconds
    Anonymous

    Snewsom

    Nonexistent customer service, not every situation fits into a tidy box. They state they will respond but no chat, no response. Pathetic!

    23 weeks, 2 days and 3 hours