• Head/Penn Racquet Sports

    Title
    President
    City
    Phoenix
    Country
    Maricopa
    Street Address
    306 S 45th Ave
    Number of Employees
    390
    Contact Name
    David Haggarty
    Zip Code
    85043-3913
    Annual Sales
    113100000
    State
    AZ
    SIC Code
    3949
    Anonymous

    Howard

    I purchased Head racquetball shoes in November and started wearing them a few months ago. Note I only wear them to play racquetball a couple of times a week.

    In a short time they developed cracks, discoloration and the lining in the back developed holes allowing for the hard plastic support to cut into the back of my foot.

    The response I received from customer service when reporting this problem, was that since they were bought in November, they are no longer covered under the warranty and would not do anything.

    I find this unacceptable and will certainly keep this in mind when considering future purchases.

    1 year, 14 weeks and 2 days