Hertz Global Holdings, Inc.
I recently had the pleasure of talking with an employee at the San Diego airport store. I do not know her last name but her first name is Kristen. She helped me so much with a very complex rental. The car is going to be picked up at 11:30 at night when my niece flys in from Virginia. The car is being returned to Charlottesville Va. I had so many questions, and left voice mails for return calls. Kristen called me back quickly and went out of her way to help me. We are dealing with a family emergency and Kristen could not have been more supportive and helpful.
I recently rented a vehicle while waiting for my new vehicle purchase to be complete. When I initially rented I saw a "tax and total fees" $35 on my bill. I didn't think much of it. When i dropped the car off and received my final receipt, I noticed I was charged 19% tax. New York State tax maximum is 6% for outside the metropolitan area of NYC. I am 2.5-3 hours north. I called and requested to speak with a supervisor to figure out what this was about. They said they'd call back by 5. After my 4th call they said 5-10 business days. I'm so done with Hertz. #Hertzhurts
I normally use another Company but they could not help this time because i walked in and they didn't have a small car...Trust me next time ill wait. we rented the car and with in the first 24 hr we got a flat we had no service so after two hrs we changed the tire and got back on the road to the next town. We paid $140.00 for the tire and Balance Urg ok the rim is bent a little. We try and get a hold of road side after 30 minutes of waiting the call was dropped we call back it is still over 1 hr wait time. The call fails again. Bottom line i am charged a Smoking fee WOW ok and they are claiming the rim with our insurance company. They also charged for the hub cap ok moving on. I call customer service to disputed the charge of the smoking fee. They informed me that they can not do noting because once they input that you are charged so bottom line. I call the rental place to see if i have the car towed to a shop to have the bent rim paid for he told me he would report the car stolen wow i am trying to get this taken care of so we can be done and move on with the nightmare of a rental. I rent cars every 3 months for travel I have NEVER HAD A SMOKING charge or a flat tire. When i tried to Call the manger John and have the rim take care by taking to shop he told me No that he can give me the car back when i told him i am not trying to get the car back can i pay to have it towed to a shop and have the rim fixed he told me he would report the car stolen i said "John" I am not trying to steal the car i am trying to get the rim fixed with out going through my insurance company. He informed that they have a company that is going to look at the rim and get it fixed and i can pay that. First I hope John has someone treat him the way he has Hertz Customer and i know you can not make everyone happy but come on he can't even work with people. My window was not clean and we had no windshield fluid so haw mush was the car inspected before i got it now that i am being charged a smoking fee. Never Again I gave this a 1 star because the lady i rented from was very nice and when i broke down out side crying because of the charged she but her hand on my back and told me she was sorry. When i called the Customer Service they told me they would help if they could but that can not do anything once a Manger inputs the notes. So you can not contact anyone that can help
I wasn't having a very good day weeks ago renting a vehicle. I am very happy though to say that one of your employees jacqueline Barry in your branch in Hazleton Pennsylvania airport. She went out of her way to help me she got me into a vehicle and she even contacted me the next day on her day off to help me get that vehicle turned in correctly.
I really don't see that anymore and I am so glad I rented from you and not enterprise. People like Jacqueline Or an asset to you and she should be rewarded for it.
Tim Alexander and Real American Dream Home Company in Bennington Vermont.
You are not only an ignorant racist for making a comment such as this about niggerball and Fox News.; you are a COWARD. I guarantee you would not make a comment like that in person publicly. You are such a lowlife piece of trash. It's people like you that give other good American's a bad name. Go acquire an education because obviously you are a very ignorant individual.
Your entire comment is retarded and racist. You can never control how the world evolves no matter how much you try to control it. Why do you feel ancient? Make it make sense idiot.
I've called corporate office and was told someone would return my call. As if today 3/13/20 no one has called me back. I rented a vehicle and to find out the vehicle was on recall and was not to be drivin.
I wish someone would address this soon. I won't rent anymore. Customer service sucks
Pissed off Customer
I am going threw the same thing right now. Was told on February 25th that i would get my refund. Called on the third and the refund was never even submitted. So know have to wait another 7 to 10 business days. While they site on 331$ of my money and earn interest on my money. I will never ever use them again! Getting to call the CEO cause these business ethics need improvement.
I tried to rent a car through Hertz, I was told that a credit check would not affect me renting a car. I pre paid for my reservation, got to the site to get my rental, they preformed a so called soft credit check and denied me. I've called and requested a refund as directed by the site manager. I filed a report for the refund and I was told I would receive my refund in 7 business days. I never received my refund, so I called back and was told yet again another report was submitted and I have to wait an additional 7 days. I have decided that if I do not get my refund back for their mistake, I will be reporting Hertz to the Better Business Bureau and I will file a law suit against Hertz. I will never refer anyone to Hertz.
DO NOT RENT FROM HERTZ OR THRIFTY especially at airport facilities.
THEY OVERBOOK and keep you waiting hours until a car is returned.
They charge Concession Fee Recovery fees, Vehicle Licensing fees and Customer Facility Charge. That translates to an extra fee to rent at the airport, a fee to help pay for the car's license, and a fee toward the purchase of new cars. These fees
On a $144 rental the FEES WERE 139...that's right, DOUBLE.
If you want the biggest headache of your life, make sure you rent from Hertz....If there is a problem you cannot speak with a human, or you get to talk with someone who is in their first week of English lessons.......They don't have a record of my on line order but yet my account has been charged....
Save your money, rent a bike. Hertz customer service is clueless and a joke. No one seems to know how to research basic information.
The worst. Spent a fortune renting a while ago, only to find out all 5,000 points have expired, without notice. No one home to speak with at corporate.
Which location was that so I can make sure I don't go there
Yep same here
I HOPE MY FACEBOOK POSTS PUT YOU OUT OF BUSINESS YOU PIECES OF ****
DO NOT... I REPEAT, DO NOT RENT A CAR FROM HERTZ RENT A CAR... YOUVE BEEN WARNED... THEY ARE LIARS THIEVES, WILL CHARGE FOR FEES NOT DISCLOSED AND WILL HANG UP ON YOU WHEN YOU CALL CUSTOMER SERVICE. YOUVE BEEN WARNED!!! YOULL THANK ME FOR SAVING YOU HUNDREDS OF FRAUDULENT CHARGES... SMA HERTZ
DO NOT... I REPEAT, DO NOT RENT A CAR FROM HERTZ RENT A CAR... YOUVE BEEN WARNED... THEY ARE LIARS THIEVES, WILL CHARGE FOR FEES NOT DISCLOSED AND WILL HANG UP ON YOU WHEN YOU CALL CUSTOMER SERVICE. YOUVE BEEN WARNED!!! YOULL THANK ME FOR SAVING YOU HUNDREDS OF FRAUDULENT CHARGES...
DO NOT... I REPEAT, DO NOT RENT A CAR FROM HERTZ RENT A CAR... YOUVE BEEN WARNED... THEY ARE LIARS THIEVES, WILL CHARGE FOR FEES NOT DISCLOSED AND WILL HANG UP ON YOU WHEN YOU CALL CUSTOMER SERVICE. YOUVE BEEN WARNED!!! YOULL THANK ME FOR SAVING YOU HUNDREDS OF FRAUDULENT CHARGES
Don't rent from Hertz. You'll be saving yourself time, and money.
My story in short form. They stole 600 dollars+ from me in charges that I shouldn't have been charged at all.
The manager at the location I rented from told me to call the 800 number for help AS she walked away to the back of the store. Reached out to their email support, and they couldn't be bothered to even try to understand the situation beyond the words "Overcharged" and the fact that I paid the bill. I paid the bill instead of standing around fighting it because I figured customer service would fix it when I reached out because the manager clearly couldn't bother to know how to do her job properly to start with. Even if I don't get the money they stole from me back I will get it back in enjoyment, and from people NOT renting from them. Every time I see a Hertz commercial I will find a new site to leave a review. Every time someone mentions needing a car rental I will tell them of my experience. Every time I get the chance I will make sure it is known just what kind of customer service people can expect form Hertz, and ensure they will not be using their service. The sad part is there are countless others who have had the same kind of experience as I did. At the very same location too. The location I rented from has a 1 star average review rate with 18 total reviews. 17 being negative on Yelp.
Dear sirs, I had a concern about your Hertz car sales. Why is it that in Florida you have 60 to 80 2017 Toyota Yaris is. In California you have one. For people who live in California it would be nice to have access to some of these cheapCars
On August 27th I rented a pick up truck from Hertz Fernandina Rd Columbia SC location. On August 30th my family & I left for vacation. On the way to our destination, the vehicle shut completely off while we were on the interstate directly in front of an 18 wheeler truck. We called Hertz for help in which we didn't receive because I was told that I had too many car seats for them to transport my family & I to a safe location & that I needed to call a cab service pay for it at my own expenses to get my family to a safe location then they would send someone to pick up the vehicle. Talking about discrimination at its finest! We then sat on the interstate broken down for nearly 2 hours. The vehicle crank back up long enough so that we could make it the next exit where my husband had to then add transmission fluid to the vehicle. Let's just say we ended up breaking down 3 more times after that. I have pictures of every dash board warning sign & light that came on after each break down.
My case has been under review since August 30th. I was told on Monday October 7th that someone would be reviewing my case in order to reimburse me for the lost of food items that went bad due to the fact of our vacation being pushed backed 3.5 hours because we were broken down on the side of the interstate and also the reimbursement for the vendor cost for the festival that was paid for months in advance in which we were not able to attend being that their company would not provide us with a replacement vehicle. My family and I endured extreme distress from their company placing us in a faulty vehicle. As well as a lack of empathy from their company because we did not receive help nor a replacement vehicle until THREE days later. STAY AWAY FROM THEM! 3 months later I have yet been issued reimbursement not even a simple apologize. This company is a joke with garbage vehicles! DO NOT RENT FROM THEM!!!!!!!
Well my vehicle broke down & it took them THREE days to give me a replacement vehicle all while my family & I were away on vacation. This company is trash! DONT RENT FROM THEM!
You need to go back to freacken bed you racist.
Bottom line. I will never rent a car from Thrifty or any other rental service that Hertz owns.