• Hibbett Sporting Goods Inc

    Title
    CEO
    City
    Birmingham
    Country
    Jefferson
    Street Address
    451 Industrial Ln
    Number of Employees
    4100
    Contact Name
    Michael J Newsome
    Zip Code
    35211-4464
    Annual Sales
    377534000
    State
    AL
    SIC Code
    5941
    Anonymous

    Anonymous

    After last nights riots in Birmingham, Al. lead by Comedian Jermaine Johnson. You need to break ties with this man. If this is what this company is going to support then I want no part of it. He enticed people last night to tear the city down. He used the most vulgar language that I have ever heard. I want no part of him or your organization if you support the destruction of this country!

    32 weeks, 4 days and 23 hours
    Anonymous

    Livingston store has the worst service.

    Lib

    33 weeks, 1 day and 18 hours
    Anonymous

    Erica

    LIKE HONESTLY THIS IS ONE OF MY FAVORITE STORES TO SHOP AT FOR SHOES BUT LATELY SINCE THE COVID19 MY ORDERS HAVE TAKEN WAY LONGER THAN NORMAL TO BE PROCESSED/DELIVERED WHICH IS EXPECTED DUE TO THIS PANDEMIC, BUT I PLACED 2 ORDERS ON 5/19 AND THEY ARE JUST NOW TELLING ME ON TODAY 5/27 THAT MY ORDER WAS CANCELLED DO TO IT NO LONGER BEING IN STOCK THIS IS A BIG INCONVENIENCE TO ME AND THE FACT THAT I ORDERED THEM FOR MY MOTHERS BIRTHDAY REALLY IS DISSATISFYING THAN THEY SEND AN 25% OFF FOR YOUR NEXT PURCHASE WHICH ONLY CAN BE USED ON CERTAIN ITEMS NOT ALL SHOES OR CLOTHES.....I ALSO ORDERED SHOES THAT I LIKED FROM SEEING THEM ONLINE BUT WHEN I GOT THEM IN PERSON THEY WERE NOT MY CUP OF TEA. THE NEXT DAY I TRIED TAKING THEM BACK WHICH WAS AN EPIC FAILURE BECAUSE IT WAS AN CITY GEAR ITEM SO I WAS TOLD I NEEDED TO RETURN THEM THROUGH MAIL WHICH IS ALSO INCONVENIENT IF IM ALREADY AT THE STORE.... I SAID TO THE CASHIER I THOUGHT THEY MERGED HE SAID YES BUT CERTAIN ITEM ARE NOT IN THE HIBBETT SYSTEM...... OH MY SO YEA JUST TO MUCH HIBBETT SPORT NEED TO DO SOME FILTERING AND GET THERE **** TOGETHER THIS IS NOT COOL AT OFF AND AWFUL CUSTOMER SERVICE....I FEEL LIKE THEY SHOULD ACCOMMODATE BETTER BEING THE FACT THEY ARE THE ONES CAUSING THE INCONVENIENCE AND DISAPPOINTMENT..... SMH

    33 weeks, 2 days and 17 hours
    Anonymous

    Tae

    Customer Service sucks they will never answer the phone , i did a return and still havent gotten my mony back!!!!!! NEVER AGAIN!!!!!

    35 weeks, 2 days and 16 hours
    Anonymous

    Seanee

    This has been the worst experience i have had with Hibbetts. I ordered my daughter shoes on 2-6-2020 the delivery date was supposed to be 2-11-20 on the 10th i get a message from ups saying sender has requested return. i then called hibbett to see why did they request a return to sender, the customer service rep said that's unusual because they never do that so still to this day 2-14-20 i have no shoe or no money back or no answer to why this happened. so i kept calling getting case numbers and finally on 2-11-20 the sender(hibbett) received the product and they said it goes to corporate first then corporate ships it to warehouse, then you received refund. on 2-11-20 i received a email saying track your return, so i'm guessing corporate was now in process to ship to the warehouse so i can receive my refund. on 2-12-20 i see a delivery date to warehouse was 2-13-20 i checked tracking later on the 13th to see if the package was received and now the page is blank with no info so i don't know where its at and i called customer service today 2-14-20 and she cant see any info either. so she put in a new case to the credit department. this has been a terrible experience.

    48 weeks, 1 day and 1 hour
    Anonymous

    Jeff

    I went Black Friday shopping at Hibbett Sports in Statesboro Georgia, where I purchase a batting bag for my granddaughter the orange sticker had 34.99 so I purchased it when I start to wrap it I stuck a piece of tape to the price to remove it and behold before the Black Friday sale the batting bag was actually $29.99 way to jack it up and boost your profits but just just lost multiple customers by the time I put this on the Web.

    1 year, 6 weeks and 5 days
    Anonymous

    Get a life

    On the other Hibbett's feed you are an employee but on this 1 you're an ex employee. Either way good luck on your venture trying to get Sade fired.

    Thread
    1 year, 44 weeks and 20 hours
    Anonymous

    Anonymous

    I am an ex employee at hibbetts in Gloucester Virginia, i ended up quitting because my head coach was unprofessional and very rude when it came to her employees. I was also afraid because her boyfriend would come in the store raged fussing with her. Something has to be done with her, im afraid she'll continue to lose employees

    1 year, 44 weeks and 20 hours
    Anonymous

    I am an employee @ a Hibbett Sports & my head coach is terrible. My employees and I pick up after her slack, she complains about how poorly our new hired employees are but told previous employees she was to lazy to train them. What can I do about this?

    2 years, 15 hours and 50 minutes
    Anonymous

    Allen

    VERY BAD EXPERIENCE AT HIBBETT SPORTS LILBURN GWINNETT COUNTY I visited HIBBETT SPORTS on a Friday With a coupon they sent to me No where on the coupon it says you must Wait two weeks before using on items Just came out As I stated visited the on Friday, I was told by The store manager I would have to come back On Tuesday to use the coupon for the item I was looking to purchase I am (Visibly Disabled) could not believe The store manager was not a pleasant person Could not believe he would a customer around for few days. Let alone a disabled one I have two grandsons, I have purchased four pair of shoes in the last two months from this store all range over $100 dollars I will follow up with the corporate office on Monday

    2 years, 5 weeks and 17 hours
    Anonymous

    Mrs D.

    Hey Lawrence, that Jennings location sucks and the issues there (from my experience) are because of the bad managers.

    Thread
    2 years, 12 weeks and 4 days
    Anonymous

    I was just in the Columbus,MS in Leigh mall. I was assisted on by a nice young man but his manager was just as nasty and mean as a pit ball. I will NEVER spend any more money at that location....... EVER

    2 years, 25 weeks and 16 hours
    Anonymous

    Lawrence

    I'm normally not the one to leave bad reviews but my experience today at the Hibbett Sports in Jennings Missouri was the most unprofessional and disappointing customer service I've ever received. I went to the store to return two pair of shorts I ordered online that did not fit. I walked in the store only to see an associate sitting down near the shoe section on a bench looking at her phone. After not being greeted I approached the counter only to see Candice (Asst Manager) who also didn't greet me. She grabbed my receipt then meticulously inspected both pair of shorts as if she was looking for signs of wear. I asked her "how are you doing" to try and break the ice because her demeanor and pessimism brought really bad energy. She replied back with have these been worn? I immediately explained that I ordered the shorts online and when I tried them on they didn't fit and my size wasn't available online anymore. She continued to inspect the shorts so I became offended and asked is there a problem. She said " well I see a crease in these shorts". Keep In mind that both pairs of denim shorts have all original tags and stickers on them with no signs of wear. I also explained to Candice that I have been a very loyal customer for years and I would never wear merchandise and bring it back for return. She then threw the receipt on the counter and said "well I'm not returning these since you wanna get Smart, you can go to another store or come back for Jeff to return them". I said " are you serious" I could not believe an assistant manager would treat a customer like this. I called the corporate office after leaving the store and the representative I spoke with called the store to find out when Jeff the store Manager would be there so that I could return the shorts. After the representative got done speaking with the Assistant Manager Candice, she informed me that Candice said the reason she didn't return the shorts is because she didn't feel safe. So in other words Candice flat out lied to the representative making me appear as the aggressor in order to protect her nasty attitude and unprofessionalism. At no point was I irrate or confrontational. I can not believe what I walked into today, all because I wanted to return some shorts I ordered online. I understand people have personal issues and bad days but I did not deserve this experience today.

    2 years, 29 weeks and 3 days
    Anonymous

    David

    Came to your Morristown Tn location. No one in your store never came and ask if we needed any help. They stood the cash register playing and cutting up with each other. Lost my business

    2 years, 42 weeks and 3 days
    Anonymous

    Jimmy R Shelton

    We were at Hibbits sports store in Carbondale Illinois at University Mall .. There was a Cubs jacket with a 30% sale on the rack An the clerk wouldn't sell it to usas it showed I work in s retail store An we honor or mistakes ( but this one was clearly marked An I took a picture of it if u want to see phone number is (PHONE)

    3 years, 6 days and 16 hours
    Anonymous

    Never again

    I was looking for a pair of basketball shoes for my granddaughter she had seen the pair online at the Hibbetts sports store in Trinidad. I entered the store and there were two employees just standing there and I told them what I needed They were not welcoming or helpful I was just told that what Hibbets had online might be different than what they had. no alternative no other information. Clearly not interested in

    helping me or making a sale. After I talked to my granddaughter on the cell phone I went back in the store to see if they had another alternative she had told me about. they did not even go with me to the shoes section to look. they just both stood there pretending to be busy. When I left one of them did halfway mutter "have a good day". I always wondered why that store seemed so empty and now I know. I would never go back there nor would I recommend anyone else to shop there.

    bad management and no customer service.

    3 years, 14 weeks and 2 days
    Anonymous

    Jencraft

    Jencraft I didn't mean to be anonymous

    Thread
    4 years, 3 weeks and 4 days
    Anonymous

    I just visited the Hibits in Clermont Fl. The sales man asked if he could help and my 11 year old son told him what he was looking for. The reply will shock you. Dan told my son that and I quote " I do t want to call you a lier but I have not had those in over a year" Then when my son asked about a particular sock Dan the manager said that he did not have them and that they were the stupidest thing he has ever seen. We'll Hibits my 11 year old son is your primary market and wears only Nike and Under Armour however we will be shopping at Dicks in the future.

    6 years, 16 weeks and 6 days
    Anonymous

    Angel M.

    I visited the Hibbett Store in New Albany, MS 38652 on April 30, 2014 around 1:35 in the afternoon. When I entered the store 3 employees were standing together talking. No one looked up or spoke. This was my first visit to this location and I did not know where the baseball pants were located and I expected one of them to notice that I was searching but no. No one offered help or assistance. I found the item I was looking for walked to the counter. One of them finally broke from their conversation to check my out. They did not say hello or is this going to be all just asked about the reward card. No thank you or come back. I will not be returning to this location.

    6 years, 38 weeks and 2 days