• Hibbett Sports

    City
    Birmingham
    Country
    Jefferson
    Street Address
    451 Industrial Ln
    Number of Employees
    3400
    Contact Name
    Michael Newsome
    Zip Code
    35211-4464
    Annual Sales
    320964000
    State
    AL
    SIC Code
    5941
    Title
    Chairman of the Board
    Anonymous

    Anonymous

    Hi the customer service for your Hibbett in the Waycross Georgia is horrible. My sister and I came in the manger not sure of his name and two employees standing behind the register. The manager was talking to another white guy no one spoke looked our way. Walked to the back to look at shoes still no one has said one word hi can I help you find anything. Then the manger walked to the back then another guy then the girl .. we just left will never shop there again..

    14 weeks, 1 day and 20 hours
    Anonymous

    Brina

    Hi Madalynn,

    I am so sorry that you had to go thru that. You should think about reporting this to the authorities. That behavior is unacceptable!! Stay strong sweetie

    Thread
    15 weeks, 6 days and 13 hours
    Anonymous

    MadaLynn Painter

    My name is MadaLynn Painter I just got fired from Hibbett Sports in Fort Morgan, Colorado. My boss Jordan Chambers told me that apparently I shut off the lights in the store while customers were still inside. I told him I did not remember doing that. He said that Hibbetts didn't need and employee who thought that was ok so he was letting me go. He proceeded to tell me I could sign a paper saying I agreed that I should be fired or I could not sign it it was my choice. So I did not sign I don't think anyone thinks they deserved to be fired but that's just my opinion. It baffled me that he of all people told me that I was the type of employee that Hibbetts didn't need due to the fact that he hit on me for weeks on end ( I have texts to prove this) even after I turned him down multiple times but that's the type of employee (manager) that a company would want correct? I handled the situation myself multiple times. I stood up for myself and kept my mouth shut so I could keep my job to pay my bills. I was not the only female employee who has had an issue with Jordan Chambers. And on top of that he soon after attempted to commit suicide. After that he continuously used his suicide attempt as an excuse to not work or not be in the mood to work and also blamed his attempted suicide and recent break up to be the reason he hit on me. Now in my opinion no matter the work place it is never ok for a boss to hit on a fellow employee it is unprofessional and disgusting. I will not ever work for a Hibbett Sports again. And I hope my complaint/report doesn't go unnoticed. I am not trying to and do not want my job back I just think it should be known what type of person is managing the store.

    15 weeks, 6 days and 16 hours
    Anonymous

    Disgusted

    The Hibbett Sports in Athens, Ga. at the Ga. Square Mall is terrible, will never go back

    17 weeks, 1 day and 3 hours
    Anonymous

    Hibbett store in bolivar tn the manager has the assist managers scared to open they mouth, she going to cost bolivar store to lose alot of money because she trying to keep her friends and family happy by selling them someone else raffle shoe if they dont win. She say she run that store what she say go's. Hibbett yall going to lose alot of customers because of yall head manger shea

    18 weeks, 18 hours and 54 minutes
    Anonymous

    Chad

    The hibbet store in pine bluff on olive st customer service is terrible I wasn't greeted coming in and wasn't asked if I needed help I left and came back 15 minutes later and the same thing workers huddled up behind the counter laughing and on their phones playing so I'll never give them my business ever again

    18 weeks, 2 days and 19 hours
    Anonymous

    Rosemary

    I had the pleasure of purchasing items today in the Siloam Springs, Arkansas store. It's a very tidy, clean store. Matthew was the associate that assisted my needs. He provided EXCELLENT customer service. I will definitely shop there again. Thank you for such a pleasant experience.

    19 weeks, 6 days and 21 hours
    Anonymous

    Unsatisfied Customer

    Order # (PHONE2)772

    I placed an order and received the wrong size.

    Left shoe size 11 & right shoe size 13.

    I ordered and paid for a size 13.

    Hibbett will not send me the size I paid for in any color.

    I even offered to pay the difference if needed.

    I expect to receive the size that I ordered.

    23 weeks, 5 hours and 49 minutes
    Anonymous

    Lisa Stanley

    Idk why it's taking so **** long for y'all to return my money to me y'all received my order back on May 27th where is my money, very bad for business and there Representatives are rude when it comes to you asking for your money back.

    23 weeks, 19 hours and 54 minutes
    Anonymous

    Angry customer

    I purchased a sneaker on 5/13/20. I returned it because it didn't fit. The item was returned to Hibbett on 6/1/20 and my return as still not been processed. I called and sent emails and was told the refund was processed. Still no refund as off today. Horrible customer service. I will never purchase anything from this company again. I will be filing legal actions against this company.

    23 weeks, 1 day and 5 hours
    Anonymous

    Angry Customer

    I received an email stating my ordered was processed on 06/12/2020. I haven't made an order with this company since May 09, 2020. Long story short the entire order was fraud. I asked for the agent Kelly to cancel the order and I was denied that, because she said they didn't use my credit card. Although someone has hacked into my rewards account removed my physical address and replaced it with their information, I was told there was nothing they can do. I was advised to update my information again, because this has happened before. I no longer want a rewards account with Hibbet Sports and I asked the agent Kelly along with her SUPERVISOR DIANE to delete the account as a whole. Both said they couldn't at first. I continued to press the issue and then I was told " I don't know how to remove it". This is very upsetting to know that there is a data breach within this company and paying customers like myself have limited assistance to resolve the issue. I'm currently waiting for a call back, because this isn't acceptable and I will get to the bottom of this issue.

    24 weeks, 23 hours and 4 minutes
    Anonymous

    Naja Mays

    I ordered shoes 7 weeks ago and was charged. The shoes were never delivered. I called customer service to advise them and he said they will reship the shoes once they were returned. I called again today for follow up and was advised that they are not able to reship the shoes. I've spent over two hours on the phone with representatives who do not know what to do! At this point I need a refund.

    24 weeks, 2 days and 1 hour
    Anonymous

    jay

    I have a complaint about Amanda employee #12919 she looked up my order and can clearly see i have no received it. With everything going on she told me because it was past 30days I can't get a replace product or my money back which is unacceptable. No where in the email confirmation for my order, or online did it say anything about that "policy" VERY POOR CUSTOMER SERVICE !

    24 weeks, 4 days and 1 hour
    Anonymous

    Yes hello my name is Marie I was writing cause I have a complaint about alizabeth she is yhe manger at the hibbett mail in abilene she pick on one of the worker name Muhammad she tell him he can't change schedules but the other employees do she talks about employees to one another that's not professional I feel like she picks at him thanks and have a bless Sunday

    24 weeks, 5 days and 23 hours
    Anonymous

    Haley

    Horrible will never shop with another hibbett sports as ling as live

    24 weeks, 6 days and 17 hours
    Anonymous

    Jon

    I purchased a pair of shoes online. They did not fit, so I repackaged them and processed the return the next day. They were received, per tracking, but Hibbett did not acknowledge by return. Two weeks later, I tried contacting them on every platform I could - phone, email, chat, messenger. It was impossible to get a human. After a few days, I received an email promising a refund. And guess what? Another week and a half later, nothing. Their customer service is the worst I've ever seen.

    25 weeks, 6 hours and 14 minutes
    Anonymous

    Dissatisfied customer

    Terrible ! I will never shop with them again . Won a raffle online and that shoe sold out . Hibbets failed to put my complete address on the box and my shoes were returned to the corporate office . NOW they're stating that they are not resending out packages. I can not buy the shoe anywhere else due to it being sold out , i have been waiting over a month and no information from Hibbets . Ask if they had anymore anywhere to send out since my original shoe is in the Corporate office and they're only statement was that they can issue a refund . I don't want the money i want the shoe ! Never will spend money here again.

    25 weeks, 6 days and 3 hours
    Anonymous

    J.Meaux

    Unfortunately my experiences thus as a new hire( assistant manager/Crowley,La location are not stellar. Five days into new position,I still have no name tag,was not even in system as employee first day,except for a company training video on customer service and a very brief overview of computer register,stock room ,I was turned loose. I have decades of retail sales management experience and was hire by DM because of my extensive background. The employee that was supposed to get me up to speed on store operations,did very brief, detached overview of procedures. Pointing out alarms,exits , emergency policies. A quick overview of clock in was all the register training received as if day 5. I even locked myself out of register and was treated disrespectfuly. Miss Brooks in five days, commonly rolls her eyes,signs loudly,gets irritated when I ask a question,or make a statement that she doesn't agree with. I was told after my first day that I was too talkative and should not approach customers.She claimed 3 people complained TBH I was providing actual customer service,discussing product/ items and suggestive selling. She repeatedly contridicted herself,saying I was great and the next hour rolling her eyes or glaring if I was assisting a customer in a way she found foreign. I also questioned locations policy on allowing customers to enter and remain in store when obviously under the influence of narcotics/ reeking of marijuana odor and tbh stinking up entire store.I was told on my 4th day,the first 3 thel above happened numerous times. I was told by acting manager and later Ms Brooks(It be like that sometimes,welcome to Crowley) I found this to be unexceptionable. More over I was desirous of proper training and a more professional attitude and environment. Sincerely,a disillusioned human ,Jessica Meaux, assistant manager w/ Hibbett's ( considering not returning.

    26 weeks, 3 days and 19 hours
    Anonymous

    James Singleton

    I am a disabled Veteran, one of my disabilities are my feet, this is what brought me to one of your stores At the Carolina Mall in Concord NC.I purchased a pair of Puma sneakers that felt ok in the store I walked around in the hoyse for 5 minutes the pain in my right foot was unbearable so i decided to return them with a receipt After being humiliated in front of customers the Manager told me there was a crease on the right shoe total lie didnt walk in them long enough to get a crease The manager told me if she took them back she would have to resell them at a lower price and she wasnt going to do that si I'm stuck with them i have never been that humiliated in my life not to mention they cost 60.00 dollars. This took place on 130 pm on 3/24/2020

    26 weeks, 5 days and 16 hours
    Anonymous

    She is awful. Terrible. Worst supervisor I have ever encountered.

    Thread
    26 weeks, 6 days and 22 hours
    Anonymous

    Trevor

    Absolutely the worst company I have dealt with hands down. The supervisor Diane I spoke with lost her temper several times on the call and then hung up on me. I ordered online for items they said they had and they did not have. Crazy part is it still shows them available and none of them can give me an answer why. I asked to cancel all my items and receive my Money back and Diane said no literally. I will never order from Hibbett or shop online here again. By far the worst experience I've ever had in my lifetime with a company.

    26 weeks, 6 days and 22 hours
    Anonymous

    Patrice White

    Made an purchase and it stated that it would only take 90 mins to be picked up at the store location and we are still waiting

    28 weeks, 1 day and 19 hours
    Anonymous

    Kylie C

    TERRIBLE!! Do NOT order online. They promise 90 mins for pickup at the store and I've been waiting 3 hours at the store for my order to come through.. I drove an hour away to my local store and I've been waiting way past the 90 minutes it promised on my email... fake advertising. Tried calling customer service and I've been on the phone for TWO HOURS without speaking to anyone. This is awful service. I WILL NOT SHOP HERE AGAIN NOR WILL I RECOMMEND TO ANYONE!!!

    28 weeks, 2 days and 20 hours
    Anonymous

    chris

    I don't understand how a company this big could have this level of poor customer service. People order items and this company takes the money and don't even have the items in stock and sends you an email stating the item is not available and when you call to let them know your ordered a matching set so you would not be needing the other item your on hold for hours. I hung up at 2 hours hold time. Then they gave me an delivery date and its 4 days past the delivery date call them back and i hung up after being on hold for 50 minutes.Went to the wesite for tracking and click on my order number and nothing happens. I was dumb enough to order something else while i had not receive my prior order and its been 4 days and my order is still being process and still cant speak to no one. Was excited to use my reward points and they didnt even issue them to me. This is almost as nerve recking as waiting on your hiv results.

    28 weeks, 3 days and 54 minutes
    Anonymous

    Andy

    I'm having the same problem! Did you reach out to anyone or were you able too?

    Thread
    28 weeks, 3 days and 18 hours