Houston's Restaurant Inc
I am extremely sorry to think that you would consider a Cesare Salad to contain Kale and corn. Really!!!??
You have always had a wonderful go- to traditional Cesare and now to think you would call this "Healthy Southwestern" salad a Cesare is unheard of. Add a new salad but please reconsider this and bring back food that actually has a wonderful flavor. This is reminiscent of the days when New Coke was introduced-
And the days when you thought to take your spinach dip off of your menu.... All of these did and will lead to disappointing results and sales.
I've been eating at the Houston's restaurant in Scottsdale (scottsdale rd and mcdonald) since I was a young child. I have never had such a blatantly rude conversation with staff or management there ever in my life. As an adult I work in the same plaza as Houston's at the medspa. At 5:30 I called to place a to go order because I can't leave the spa for more than 5 minutes at a time and we don't close until 7. I was told that they were not accepting to go orders from 5pm to 8pm and that I would have to dine in. I told them they have never mentioned this before as I've placed to go orders from them in the past. They said they started it a few months ago. I explained to them that I work in the plaza and can't leave for more than 5 minutes at a time and they told me that was too bad, I could dine in after I was off work. To be so extremely rude and disrespectful to paying customers is beyond belief for me. And to turn away business based on wanting their serving staff to earn more money by forcing guests to dine in. Absolute garbage. Until such moronic management is dismissed from running the restaurant I will make sure to tell everyone I know to stop eating at this location.
We eat at the Memphis location often since 1985.
Chicken tenders are not on the menu but only known to long time customers like we are. We ate there Friday and the chicken tenders no longer is server with honey Dijon by honey mustard only.
The Honey Dijon gives the bite customers look for.
Like with the Hot Bacon dressing once removed and brought back please do the same for the Honey Dijon.
Just not the same dinner and I know customers will think the same.
I contacted the pompano beach Florida location Thursday evening around 730pm to order a take out I was told no call ins for dinner, I said okay. At that point I sent my husband to go order our food
After being there for 20 minutes he was told it's too busy in there that she wouldn't be able to take his order his response was I called you said you couldn't take it over the phone. She walks away go talks to someone comes out and say well this one time but we don't take orders dinner time. My question is is this a Houston's policy or everyone makes up their own rules I order take out there all the time pick up at bar with no problem. I've always felt when I go in there there's some type of discrimination but tonight took the cake. Which is hard for me to understand my money is just as good as anyone else's so please tell me where it's written that you cannot place to go orders over the phone then when I come in now you don't take to go orders at all. The hostess was very rude no explanation other than were busy and don't take orders I never known Houston's to be a dine in only restaurant.
I look forward to a response
April, Ebony and Eddie Hightower
Do not patronize this restaurant "Houston's" in Boca Raton, Florida... my husband and I had the worst experience ever ....we were told the wait time was an hour and twenty minutes which was fine but was told that while we were waiting the server will come to see if we wanted to order some appetizers and drinks while we waited in the patio area.. a white male server walked passed my husband and I and our daughter about 20 times or more and did not ask or see if we needed anything.. during that time my husband asked me if I wanted him to stop the server to get something to eat I was uncomfortable by him going by us so many times so we were going to wait until we got to the table..our five year old daughter kept complaining and crying she was hungry we went to check on the status of the table wait time we were informed that we had an additional 34 minutes after already waiting an hour and eight minutes so we waited and again no one asked if we needed anything.. the same white male server asked and served everyone around us with drinks and appetizers in the wait area but still didn't address us..when we waited for about 1 hour 45 minutes we were eventually escorted to our table and waited an additional 20 minutes for a server to take our order.. the hostess that seated us took our drink order but in between time we watched others who was seated after us getting their orders taken but one white male server brought the drinks to the table he said another server will be coming however after 10 minutes or more we stopped the hostess that seated us and asked about our server and she indicated she will get the manager... the general manager came and was very RUDE(NASTY), never heard our concerns and said this is Saturday night and very busy and let me explain team policy to you folks.. (my husband spent a large part of his career working in hospitality for one of the major Restaurant Chains in America and when he tried to express that to her that he is very familiar with the industry, she vividly shut him down)..Never once apologizing.. first of all we didn't come to eat free or ask for anything free, so my husband and I along with our daughter who was very hungry made the decision to leave, then she wanted to offer up an apology and try to take our order now... we are business owners, a company that has TEAM Together Everyone Accomplish More as our company Motto and also my husband is an International Bishop and we are Pastors and our life consists of traveling and after 21 years of MINISTRY we chose Boca Raton to take 4 days of rest and relaxation and we chose Houston's to be a part of this process this was "RACIALLY DISCRIMINATORY DRIVEN .." ...and we have no plans ever to patronize another Hillstone owned Houston's Restaurant .. How do you explain to your five year old daughter that's watching how other white individuals are served in 2019 in supposedly a 4 1/2 star restaurant and we are not being served.
*****"To a Jew, there is only one thing of value: money.
How he gets it.... makes no difference."
- The Eternal Jew, 1940....aau
I will not be dining there again.
They have some of the worst customer service when it comets hospitality.
Ignorant **** ****!!! You better remain anonymous!!
I AM FULLY AWARE THAT THE UNIVERSE SUPPORT MY EVERY THOUGHT AND ACTION. I AM UNLIMITED IN WHAT I CAN CHOOSE TO THINK. I ACCEPT THAT THE THOUGHTS I CHOOSE SHAPE MY REALITY. I CHOOSE THOUGHTS AND ACTIONS OF BALANCE, HARMONY LOVE AND PEACEFULNESS!!!!
Cheryl Elaine Cumberbatch
Went Houston Restaurant on fountain in Houston tx for a diner party for my husband 08/03/32019 at 8:15pm i invited some guest to join us. The waitress came to the table and took our orders, she said i order would be out soon. i order a prime rib steak and so did my husband ans guest . THE WAITRESS came back to the wrong orders and could not remember who order what at the end my husband did receive a plate on his birthday at his DINNER PARTY, she apologize and told him she would rush his order which we all felt bad and tried to wait on his plate to come which took 45 minutes to and hour. Finally his plate came and by then our food was cold waiting to eat ith him on his birthday. The manager came to the table and said she would take care of the dinner ticket but when we received the ticket she only took off my husband plate for the hour he waited. instead of the the whole spoil dinner party guest. it was very embarrassing to myself and my husband on his bday. This unacceptable i feel because we dine there all the time this is his favorite restaurant, this why I had his diner here. .
broken hearted customer
Today, I had dinner at Houston's restaurant Hackensack, where the General Manager Jodie Frankel was very Biased, Racist, Rude, and not empathetic. I have been coming to this restaurant for over 15 years, never had an issues so far, through out this year some food had lemon on my food which I advise im allergic to lemon, some had salt on the food, when I asked to have food prepared no salt, and some food came out cold. Now on this occasion, I order spinach dip, and the chips seemed old, so I asked for new chips, I was well accommodated, I had my dinner and was cashing out. After I paid the General Manager approached me and advise since I complained about two times this year, the Hillstone group realize my presence is no longer needed or wanted in this restaurant and if you don't leave I will call security, I said wait repeat that, she advise your kind of people is no longer needed at this restaurant and I will no longer be able to dine here, I asked why , she said because you don't like our food, I stated are you jumping to conclusion, she said yes based on the chips situation today. I have never asked for free food, never a credit, she said this conversation is done , and your people are not wanted here, my husband with me was a little loud because we were offended and we didn't know if this was a racist statement or not. Now we love this restaurant we spend about $1000.00 a month only on Fridays, but for this General Manager to say your kind is not needed here, that is pure insulting and discrimination. Now should I had sue Hillstone when I advise im allergic to lemon and you still put it on my food.I didn't say cause she is white she was trying to kill me. Im Not sure how this lady was promoted as a General Manager to represent your Brand, but its sad how we have racism out there. I confirmed with other employees is this a proper protocol, they stated no, we not sure why she doesn't like you. This lady always give me a stare when we come in, and I always smil
DOC - Not Happy
Was at the Memphis location yesterday, spent $161.36 food was not cooked right when I got home with my wife atgo order of a Sermon and Burger. I ended up wasting $161.3Table 73/1 on 07/10/2019 @ 5:55 PM called and spoke to one purported Manager, Blake Martin @ (PHONE). He essentially told me tough luck, the name of our restaurant means "gaga" to him. This guys does not even understand Houston's culture talkless of customer satisfaction guaranteed. Mystified and disappointed. It's like paying for hotel room with bed bugs. That's how I felt last night. I gave them an opportunity over the phone to fix the problem, but the failed again. The name should have been Hood, not Houston's.
Unprofessional rude, just bad customer service all away around....Manager Philip Hanna @ 4848 kirby dr. houston,tx 77098 need more customer service training.
Hello my name is Joel price from New Orleans.Enter y'all place of business on father day. I waited forty five minutes to be service.Once they seat me I receive call on cellphone.It was my children's for out town call me to wish happy father day.The manage of the business confronting me in a rude way about me being on the phone.Then guy was so ugly to me so I couldn't eat there.They service. me a bowl spinach artichoke that I ate half of.The manage charges me $22.04 on my credit card
I was so disappointed to be at Hustons Pmpano and the restaurant was so cold and no one was able to dix the AC. All the tables in my area where complaining. It seems that the manager doesn't care about the cost of electricity! And the lost of clients. Service was ok but under this conditions I will never came back here!
So disappointed that you have discontinued your chicken with an apricot glaze. Had your rotisserie checken tonight and it was just chicken - nothing special at all. The apricot glazed version was truly different and delicious. Why get rid of a good thing for a mediocre product??
First time coming to this restaurant I had horrible experience because I was in very expensive 10 top they stop me by the door and send me back and told me that I could not eat there their for I will never go back to this place ever Horrible service horrible management
The top 1% supports them. We hope YOU complain and go somewhere else.
No, they won't be shut down. There are countess and I mean COUNTLESS White Americans that will keep them in business. Don't fool yourself.
Go to a black restaurant.
Kid's don't bring there!
On Sarurday my husband ,I and our 1 year old daughter went to dine in on August 25 2018 @8:00. (Pasadena),They sat us towrads the end where the wall arts are hanging. They were other families around us with chidlren . upon seeing the children and the Bear Art, my daugther got excited and started blabing in her own language . she wasnt screeming or crying, she was only communicating with those children smiling and playing pick a boo. some lady with brown hair and round glasses (assuing supervisor) approchd us and said if there is anythibg she can bring for the child. We said no she is fine just excited about seeing the kids. some time passed my daughter was watching her cartoons and on and of she would blabber, this lady again approchrd and said " are you sure we cant get her anything," we again said no and the lady contiuned " we just have to be mindful of the other gust" my husband and i just left the conversation there and didn't continue. Our whole dinner got ruined because we were soo mad at what just happeneed.
If 1. YOU DO NOT WELCOME KIDS THEN SAY NO KIDS ALLOWED
2. My child was not crying she just talking , smiling and playing pick a boo
We had the worst serivce of our lives.
She didnt even appologies or anything
I hope this matter is taken seriously and the righteous action is taken, i will take this as much as i need to
This is NO way to treat your costumers
Shame on you and the conpany for having this kind of employees
Occurred on 6/3/18
We got there at around 7:10 p.m. Told them a party of 4. The wait was supposed to be 30 minutes. At around 7:20, I realized that my daughter's husband was joining us, so now we are 5 and advised. Now the wait is 18 minutes. Around 7:45, I asked how much longer. Now we are 10 minutes. Right around 7:55, I went to the guest service girl and now she said since we were 5 and not 4, we would have to wait 1 hour. Can this attitude and service be more disrespectful? I have never visited the place and will never step into such a massive controlling and unsympathetic atmosphere. Little cards with your name being swayed up and down depending on who shows up. I am sure if I would had given her a $50 under the table tip, we would had been right next to the sushi chef telling him how we wanted those rolls. At the end, we were grateful this happened, because we got to eat at Swine with amazing food and treated with the utmost delicacy and respect! Good luck with this restaurant.