• Houzz

    City
    Palo Alto
    Street Address
    285 Hamilton Ave Fl 4, Palo Alto, CA
    Zip Code
    94301-2540
    Mode
    nnn-1
    Contact Email
    State
    CA
    Anonymous

    Terrible website.No one answer the calls and no one contacts you back.Stuck with overpriced,uncomfortable couch that I can't return cause no one responds.Shame Huzz!

    14 weeks, 6 days and 17 hours
    Anonymous

    Agree with all the horrible reviews.

    Thread
    15 weeks, 44 minutes and 35.39 seconds
    Anonymous

    Houzz stinks on customer service. Now they are using vivid as an excuse for poor customer relations. Never buy from them

    15 weeks, 45 minutes and 59.18 seconds
    Anonymous

    Joseph

    HOUZZ Customer service is awful and no one ever returns a call or email.

    15 weeks, 21 hours and 21 minutes
    Anonymous

    Char metzler

    I got a recommendation on The sight For the worst interior decorator on the planet . I can leave a review because their sight keep kicking back the date and yet I have put it

    In 10 times !!! Frustrated

    15 weeks, 2 days and 22 hours
    Anonymous

    LFLeivestad

    HORRIBLE on the recommended local professionals we are out 35k and in the process of a lawsuit

    16 weeks, 6 days and 23 hours
    Anonymous

    Sharon

    SORRY CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Thread
    17 weeks, 1 hour and 31 minutes
    Anonymous

    I SEE YOU HAVE A 1/2 RATING, I KNOW WHY, I JUST TRIED TO CALL ABOUT AN ORDER I PLACED IN MAY AND IT SAID YOU WERE NOT TAKING CALLS UNTIL AUGUST. SORRY CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    17 weeks, 1 hour and 32 minutes
    Anonymous

    kat

    I am having the same trouble

    Thread
    17 weeks, 3 hours and 42 minutes
    Anonymous

    File a complaint with the attorney general in your state. I did so in NY.

    Thread
    17 weeks, 22 hours and 36 minutes
    Anonymous

    R. Arnhold

    Purchased table, arrived damaged due to terrible packaging. They are not answering the phone, can't email.... frustrating right now!

    17 weeks, 1 day and 1 hour
    Anonymous

    Difficult to return. Now not answering phone calls

    17 weeks, 4 days and 23 hours
    Anonymous

    Nadine

    I wrote this to Houzz with a picture attached. However I could not attach the picture here. Houzz has blocked my email with the picture, so here I am

    It is now 7-22-20. We never received a response from the above email (not here) which was sent to the attention of Gabby on July 12th, 2020. So, we decided to just put the light up in the bathroom and that will be the end of it. Per the attached picture; it turns out the it does not work. The third, or second socket, depending on which end you are counting from, does not work. We tried all light bulbs and nothing works in the socket seen in the picture that has a light bulb in it that was working in another socket. We tried the 'nonworking light bulb' in another socket and it works fine.

    Therefore, we tossed it. Over $200. Shame on you Houzz; We will never buy from Houzz again. Remove our name and email address from all sites that would send emails to us. This is our second experience with you and both have been a huge disappointment. The first was selling us an extra service called "White Glove" that does not exist. We like the product but went through hell getting the table set up as we were told would happen for the $125 we paid extra to have that service. It was finally done after refusing delivery the first time because they would not set it up. This table is a glass top table and weights 52 lbs. After talking to the delivering company they agreed to set it up for us as we would not be able to lift it. Each time I contacted Houzz they assured me the delivery service was told to set up the table. That was not true.

    I am going to file a complaint with the BBB and write a review that Houzz does not stand behind the products they sale; or offering to set up product for an additional amount is not true. I am going to post this message on the public page of Facebook and any other place I can find.

    You should not be in business Houzz YOU ARE A SCAM

    17 weeks, 5 days and 18 hours
    Anonymous

    Sunrise100

    My questions about returning damaged merchandise are being ignored. Initial message sent 7/9/2020 thru Houzz.com -- received an auto-reply but nothing from a real person. Tried again 7/20/2020. I saw 'message sent' but did not receive auto-reply this time.

    18 weeks, 1 hour and 17 minutes
    Anonymous

    Tim young tree service in Charotte NC has written some hate mail which you should be aware of. Please feel free and I will share it with you. It has already been sharedwith the FBI and local authorities. I just thought it might be important to your reputation.

    18 weeks, 4 days and 20 hours
    Anonymous

    J Phenix

    I will never buy ANYTHING FROM Houzz again. Item arrived broken the box was so damaged I could not use it to return it. NO WAY TO TALK TO SOMEONE about a replacement. And no response from emails I sent. There is NO customer service by phone. Horrible experience.

    18 weeks, 4 days and 22 hours
    Anonymous

    PISSED OFF

    RECEIVED BROKEN FURNITURE AND THEY WILL NOT RESPOND.

    18 weeks, 5 days and 22 hours
    Anonymous

    Kristen

    Yes, same here. Beyond frustrating. Item was supposed to arrive by July 11 and hasn't even shipped yet. I'm wondering if anyone even works at this company. Is there an email for customer service that anyone knows about? I waited on the phone for 40 min and no one picked up. AWFUL. Will never order from them again.

    Thread
    19 weeks, 21 hours and 38 minutes
    Anonymous

    Nancy Smith Saratoga Signature Interiors

    Now is where I just HAVE to say something once again about this "shady" ( I would love to use another S word) company.

    Do you know where they get all those beautiful pictures on their web site? From interior designers,builders and architects who pay to be exposed to people who need home furnishings. They then ask us to identify the furniture and accessories we used in photo. Ever notice that little green tag telling you the price and what it is? They put that up once they identify the item. Then they sell it to you not me. Not one penny comes to the designer. When I think of it..I really think a class action suit is in order here. Any law firms out there?

    Thread
    19 weeks, 2 days and 22 hours
    Anonymous

    Ms Montgomery

    I'm not going to let this go, I will consult legal advice

    Thread
    19 weeks, 2 days and 23 hours
    Anonymous

    Mrs. Montgomery

    I returned merchandise also, still looking for refund. It been almost three weeks. Community has beenslowalso. Except one time, when they emailed me and told me not to email them so frequently. I will never do business again.

    Thread
    19 weeks, 2 days and 23 hours
    Anonymous

    Angela

    Wow, starting to think Houzz is one big scam. The website is not working as it will not accept my request for help. It sends me a message saying "the requested resource does not exist" every time I try to communicate with the company. When I call, it sends me back to the broken and seemingly bogus website.

    19 weeks, 3 days and 5 hours
    Anonymous

    Nancy Smith Saratoga Signature Interiors

    Matt,

    You are a very generous person. You gave them one star. You know that was too much. You are probably a good tipper so I like that.

    Thread
    19 weeks, 3 days and 21 hours
    Anonymous

    Nancy Smith Saratoga Signature Interiors

    Bushra,

    You contacted the owner? Wow! How did you do that? I think this company is run by people from another planet who have decided here on earth we will accept anything. Don't be patience. It's not the virus except the virus in their own company. They were like this in 2017 when there was no pandemic.

    Thread
    19 weeks, 3 days and 21 hours
    Anonymous

    Nancy Smith Saratoga Signature Interiors

    Liz,

    Good for you. Everyone writing these comments should file a complaint with the BBB and anyone else that will listen.

    Again do your self a favor and do business with local small businesses. They can certainly use your business and I promise you will receive better service than Houzz. I don't care where you live.

    Thread
    19 weeks, 3 days and 21 hours