• J. C. Penney Corporation, Inc.

    City
    Plano
    Street Address
    6501 Legacy Dr.
    Number of Employees
    15500
    Contact Name
    Ronald Johnson
    Zip Code
    75024
    State
    TX
    Title
    CEO and Director
    Anonymous

    JC Penney in our local store has 1 definite case of covid19 and 1 suspected case of covid19 and the store manager told my son who works there to just "clean with cleanser"- she's refusing to shut down or anything- this is one of the problems in our community- she's acting like it will all be fine- she doesn't even require customers to wear masks. I find this behavior shameful in the current situation- I personally know people who have died from this virus and for a store manager to be so nonchalant about it is sickening. This is one of the few stores left in southwest Pennsylvania.

    5 weeks, 3 days and 15 hours
    Anonymous

    I would just like to share my recent experience with J. C. Penney. While it may not be the reason J. C. Penney's stock is worth so little, things like this could very well be a contributing factor.
    I placed an online order on Thursday, October 22, 2020, for a total of $367.96 before tax. Shortly after placing my order, I received an email that my order had been canceled because of "an issue with either your credit card or some other part of your order." I immediately verified that I had over $1600 available on my card and no late payments. I found this odd and thinking maybe there was a glitch when the order was transmitting, I placed the same order again. Same response. I was unable to call your customer service department at that time because I was leaving to go out of town.
    I called today and spoke to Sierra who told me that the reason my order was canceled was because the coupon I was using was not valid. I explained that the J. C. Penney system indicated the coupon was available for two items and automatically put it on my order. She again stated that the coupon was not valid. I asked to speak to a supervisor. I was on hold for quite a while and Sierra came back on and told me she had reached out to a team leader who told her my order was canceled because my shipping zip code did not match my home zip code. Knowing that I would not get anywhere continuing the conversation with Sierra, I again asked for a supervisor. I was connected to Page who explained that it was a security measure that automatically rejected my order because the zip codes didn't match up. I tried explaining that I preferred to have my orders shipped to me at work instead of home because I don't want my packages dropped on my front porch when I'm not there for someone to steal. She said it was the system and not a person who canceled my order.
    I tried to explain to her that maybe someone should reevaluated the system if it just automatically cancels orders without notifying the customer of the problem. I can easily go online to Amazon and have my order shipped to me at work with no issues whatsoever. I almost did that this time but I wanted to use my J. C. Penney card. This was over $350, which may seem a minimal amount, but if you have multiple orders being canceled because the zip codes don't match and, therefore, create a security risk, you are losing a lot of money. Surely, there are computer programmers who could do some reprogramming to avoid orders being canceled for such a common occurrence. I know a lot of people who chose to receive their online orders at work rather than home to avoid packages being stolen. Especially with holidays coming up. If my order is canceled again, then I will definitely order my items from another company and save myself the aggravation of dealing with J. C. Penney Customer Service again. While this may seem trivial in the scheme of things, it is many instances like this that add up to create larger problems. I've been a J. C. Penney shopper for over 60 years and would love to see J. C. Penney survive the financial issues it is experiencing, but with management like this it doesn't seem likely.

    5 weeks, 3 days and 20 hours
    Anonymous

    jcp.COM HAS TWICE REFUSED TO PROVIDE CUSTOMER SERVICE RE: A NEW ORDER. tHEY LEFT ME ON HOLD, AND DISCONNECTED AFTER 15 MIN.THEN REFUSED TO ANSWER MY QUESTIONS ABOUT THE ORDER..hOW DO I GET INFORMATION & HELP RE: AN ERROR IN ORD.., .., ,., ,.

    15 weeks, 1 day and 20 hours
    Anonymous

    dOCTOR

    jcp.COM HAS TWICE REFUSED TO PROVIDE CUSTOMER SERVICE RE: A NEW ORDER. tHEY LEFT ME ON HOLD, AND DISCONNECTED AFTER 15 MIN.THEN REFUSED TO ANSWER MY QUESTIONS ABOUT THE ORDER..hOW DO I GET INFORMATION & HELP RE: AN ERROR IN ORDER DELIVERY?

    15 weeks, 1 day and 21 hours
    Anonymous

    Massachusetts COVID numbers are on the increase I would like to know why are employee's are not having their temperatures checked daily. P

    15 weeks, 3 days and 3 hours
    Anonymous

    Ginny

    Massachusetts COVID numbers are on the increase I would like to know why are employee's are not having their temperatures checked daily. Please do not put sales above safety

    15 weeks, 3 days and 4 hours
    Anonymous

    carmen paradis

    Jcpenny.com and jcpenney the card customer service has got to be the worst customer center in america. The representatives are condescending, unprofessional and outright unpleasant.I was assisting my sister with a simple transaction lookup to see how much she was charged, due to a warehouse cancelation. My sister receive no email indicating the cancelation or readjustment of amount charged via email. A simple inquiry escalated to a supervisor having to get on the phone because the customer service outright refused to confirm given information after my sister had given oral consent to discuss account information. The spanish line treats its customers really bad and use tactics like saying this is a bank and we are recording everything said. It felt quite discriminatory and outright abusive. You need to look into these practices. I also understand why jcpenny is declaring bankruptcy that is hideous treatment of a underserved population.

    16 weeks, 17 hours and 22 minutes
    Anonymous

    Laura Busby

    I live in a community of around 10,000. We used to have a JC Penny's here until they started closing all of the small stores. There are not many stores to buy clothing that will fit all sizes of men, women and children. We can't buy dress clothes without having to drive 2 hours. Maybe instead of having big stores in malls or big cities, try bringing them back to smaller communities that don't have many choices. Also, alot of people would like to be able to try clothes on before they buy it. Not everyone likes online. Please consider this idea. Thank you

    16 weeks, 3 days and 18 hours
    Anonymous

    ar that the original J.C. Penney Store is Up for Auction. This store is of great importance to the City of Kemmerer as it is in the heart of our downtown and has great historical and cultural significance. Please have someone contact us reg

    17 weeks, 2 days and 22 hours
    Anonymous

    Brian Muir

    We are sorry to hear that the original J.C. Penney Store is Up for Auction. This store is of great importance to the City of Kemmerer as it is in the heart of our downtown and has great historical and cultural significance. Please have someone contact us regarding what we can do to keep this store open. Brian Muir, City Administrator, Kemmerer, WY.

    17 weeks, 3 days and 3 minutes
    Anonymous

    mer of JCP since I was a mere child and I have never been more displeased with your store than I am right now. I will not continue to patronize you store any longer. Your customer service stinks worse than a dead skunk. I can see why your business has decl

    18 weeks, 7 hours and 19 minutes
    Anonymous

    disgusted customer

    I have been a customer of JCP since I was a mere child and I have never been more displeased with your store than I am right now. I will not continue to patronize you store any longer. Your customer service stinks worse than a dead skunk. I can see why your business has declined over that past several years.

    18 weeks, 20 hours and 13 minutes
    Anonymous

    Trying to apply for a stylist job, as I had before. Your computer app website says my email is a already in use and I cannot reset it. ..no reset password and nobody can answer my question. I'm 30 yrs in industry and you are losing a good candidate for management. I'm going to try my luck with local salon tomrw and drop off my resume. Not a good way to find good help. And yes, I have great com

    18 weeks, 2 days and 22 hours
    Anonymous

    Na

    Trying to apply for a stylist job, as I had before. Your computer app website says my email is a already in use and I cannot reset it. ..no reset password and nobody can answer my question. I'm 30 yrs in industry and you are losing a good candidate for management. I'm going to try my luck with local salon tomrw and drop off my resume. Not a good way to find good help. And yes, I have great computer skills.

    18 weeks, 2 days and 23 hours
    Anonymous

    No carts for shopping in Lake City Florida store, you have to carry arm's full of stuff all around with you... ridiculous. How you expect school shoppers to get around with bundles of stuff.. you guys..idiots

    18 weeks, 3 days and 3 hours
    Anonymous

    (EMAIL)

    Can some one contact me and reply to my email they charged me over and not giving my money back

    18 weeks, 5 days and 15 hours
    Anonymous

    wonder if JCPENNEY Corporate is aware of the poor dilapidated condition of the exterior at their Springfield Illinois location?? Sad and disgusting. Weeds and trash everywhere!! Looks abando

    19 weeks, 1 day and 6 hours
    Anonymous

    wonder if JCPENNEY Corporate is aware of the poor dilapidated condition of the exterior at their Springfield Illinois location?? Sad and disgusting. Weeds and trash everywhere!! Looks abando

    19 weeks, 1 day and 6 hours
    Anonymous

    Dorothy Sargent-Strukely

    I wonder if JCPENNEY Corporate is aware of the poor dilapidated condition of the exterior at their Springfield Illinois location?? Sad and disgusting. Weeds and trash everywhere!! Looks abandoned!

    19 weeks, 1 day and 20 hours
    Anonymous

    I spoke Daniel who cannot get any informa

    19 weeks, 5 days and 4 hours
    Anonymous

    I spoke Daniel who cannot get any informa

    19 weeks, 5 days and 4 hours
    Anonymous

    I spoke Daniel who cannot get any information.

    19 weeks, 5 days and 23 hours
    Anonymous

    our New Jersey stores closed in March, I have been charged for two items I never was able to pick up. I have called every month since and explained my situation. I have been told each time it would be removed. Yet, each month I receive a charge for those items. I am now getting an interest fee charge. What is so difficult? Last month, my calls were directed to the Phillipines. A

    20 weeks, 4 days and 6 hours
    Anonymous

    Please reconsider closing the JC Penney at the Galeria in Pittsburgh Mills in Tarentum PA. That store serves all the surrounding communities in that area on both sides of the river. I always go in that store when I go up to visit my mom. We like Penney's please keep that location open.

    20 weeks, 4 days and 17 hours
    Anonymous

    Sunshine

    Since our New Jersey stores closed in March, I have been charged for two items I never was able to pick up. I have called every month since and explained my situation. I have been told each time it would be removed. Yet, each month I receive a charge for those items. I am now getting an interest fee charge. What is so difficult? Last month, my calls were directed to the Phillipines. All this for $17.76!

    20 weeks, 5 days and 3 hours