• JP Morgan Chase & Co.

    Street Address
    270 Park Ave.
    Number of Employees
    260157
    Contact Name
    James Dimon
    Related Terms
    Chase
    Twitter ID
    Zip Code
    10017
    State
    NY
    Title
    Chairman, President and CEO
    City
    New York
    Anonymous

    Tyshondra , I being a chase customer since 2009 and l will be looking into another bank. l dealt with ride customer service over the telephone yet in person. l being having issues with Chase Bank did some time in additin, They have being charging me fees. This past month l receive an $2600 through an online survey in addition, The money is not showing up in my savings account. They responded to let me know if the check was clear yet fraudulent. l have my bank recipient saying the money is my savings account and l can get it out. l needed that money for the most part l am on a fix income. l don't have a lot of money and l needed that for bills. l hate Chase Bank and will be finding me another bank A. S. A.. P.

    4 weeks, 6 days and 7 hours
    Anonymous

    Nick Marple

    I have been a customer for years and the way my disputes that are fraudulent have been handled piss poorly. I want someone from corporate to contact me. I have been trying to get these disputed for months.

    14 weeks, 2 days and 14 hours
    Anonymous

    Chiz0stress

    chase Bank is the worst bank to put your money in im sorry but its true they have zero customer service they all lie and worst of all lock u out of your own hard earned money there the reason why ppl like me are banking with CREDIT

    UNIONS LIKE BECU AND OTHER GREAT UNION BANKS BECAUSE THEY UNDERSTANDS PPL SO CHASE GETS A 0 FROM ME

    14 weeks, 3 days and 6 hours
    Anonymous

    Ricky DeMann

    James,

    I would like to say that I have been trying to get my issues fixed with chase and I don't know what else to do. Chase is reporting me late on my credit report and I have sent all the information showing that every payment has been taken out of my banking account. I was told that I need to prove the payment history and I did that and i have not been helped and I'm having a issue buying my new house. I have dealt with Steve Menzler he gave me several dates showing where payments where missed. I sent him payment proof on every date that he asked and every time I turned around he said it was another date. I have given all the information to him via email immediately he never waited longer then 10 minutes to receive it. Also I don't want to contact the CFPB on this issue. Can you please contact me on this issue.

    15 weeks, 1 day and 22 hours
    Anonymous

    Raheem Punjani

    Hello Mr. James Dimon This is Raheem Punjani I am your customer for more than 15 years, Since 2005 I am calling,all your customer service, Supervisor,Executive office, UNFORTUNATELY MY PROBLEM NOT SOLVE, PLEASE PLEASE CALL ME ASAP MY NO (PHONE) Thanks

    15 weeks, 3 days and 1 hour
    Anonymous

    sk

    I had Chase account from 2010 to 2013, Now I am at home country and wanted my statement but there is no way to connect with bank like email id, only they have twitter account and toll free number which i cannot call from other country. anyone knows to how to get it or provide me way to connect to bank

    15 weeks, 3 days and 15 hours
    Anonymous

    Heather

    Update to above issue. After going on Twitter, Facebook and the Chase site I received a notice that they have "researched the transaction you reported and agree it was incorrect" I finally got my $900 back! It took a month and a lot of follow up, but it was worth it. Thank you Chase for correcting this.

    Thread
    16 weeks and 34.74 seconds
    Anonymous

    Rose

    This is typical I am writing a letter to Chase and the CEO James Dimon, they have stopped Auto Refi. and there is never anyone to answer calls regarding credit etc.

    For a Billion dollar company all they are interested in is $$$$$$$$ people don't matter it's the stock exchange and their rating. That's it! Never heard of Chase holding funds that long especially because it was not out of state or from foreign country?

    Times have changed when i opened accounts yrs ago Chase was a different entity now its just about the money people don't matter ~! Thanks for reading and for your comments Rose ~

    Thread
    17 weeks, 3 days and 2 hours
    Anonymous

    DAB

    Manager Pablo at 72nd and Federal Denver Co should be fired

    Due to Covid lay offs, I was forced to get a loan at my credit union so i could pay my bills and stay afloat.

    My credit union gave me a certified funds cashier check, fund ready. I deposited it into my Chase account where my direct withdraws for my bills come out of.

    The teller told me even though it is a ready fund cashier check they will still hold it two days but not to worry as the money will be released by July 30th

    Today on July 30th the hold on the check shows not released until August 6th! When i called that branch I was told the manager could release the hold. But when I spoke to Pablo the manager who told me he would not remove the hold and that i should just wait for the money to release even though my deposit slip says 07/30/20. When i explained that i cannot wait that long and if i had known that i wouldnt have deposited it .Pablo gave me the "i understand but" script and refused to help or give me a number of someone that could. Pablo refused to give me his managers number and told me" that i have no reason to be upset" that the money will release on the 6th. I asked him if he is able to pay his rent this month and he laughed at me" This man should not be in management or public service for that matter" This branch's employees are obviously not on the same page. One says one thing and another says something else. It is even on the deposit slip of when it is to be released. UGH! No compassion they should be employed!! Whoever is listening that has the power to do something should address these issues, but the way things are being handled here in Denver, i doubt that will happen. Please restore my faith in your company i am trusting you with my money!! Oh he also said " I was not his customer"" Please address this

    17 weeks, 4 days and 1 hour
    Anonymous

    noreen

    I agree with you the same thing happened to me , close my account with no notice, locked me out of my online account access, i think chase bank sux. and for them holding our money like this is totally wrong , ive alredy called my attorney on them, its illeagal for them to do what they are doing to there customers.....

    Thread
    17 weeks, 4 days and 1 hour
    Anonymous

    noreen

    chase is doing the same thing with me, there just using our money to gain interest for the bank, not caring for there customers, as im writing this ive been on hold with chase bank now for the 3rd time today the other 2 times ive been hung up on. its not fair to us that they are keeping our money with no explanation,

    Thread
    17 weeks, 4 days and 1 hour
    Anonymous

    Fernando C.

    I have a Business Ink Credit Card, in which it became 61 days past due today, I was trying to make my payment last night but because it was after 10 p.m. Central time it would not post as same day. Well this morning, my account has been closed. We are in Texas and all small business are going through hard times because of the Pandemic, but after 4 customer representatives and and 40 minutes on the phone all I would hear was " I'm so sorry, but there is nothing that can be done". Chase offered a 3 month deferral which ended in May, but unfortunately the Pandemic did not end, on the contrary, it is more active than a month ago. How can Chase not understand that and have some flexibility with long time customers. I had an auto loan which I managed to payoff in full even during the Pandemic, I have a personal account that I try my very best to keep current even during these trying times. The business credit card can be our life line for small business especially during these times. I don't understand how Chase employees can only quote what is in the credit card agreement. I bet the agreement was not written with a Pandemic in mind.

    17 weeks, 4 days and 3 hours
    Anonymous

    Teresa

    Teresa

    I am now for the third time reopening a dispute with Chase that should have been resolved weeks ago. I ordered a ring from Blue Nile the package required a signature due to its value. When I reached out to the merchant Blue Nile regarding the package not arriving yet they confirmed with Federal Express that the package was delivered but since the driver left it on the porch and did not wait to see if someone was home to receive the package they could not confirm it was delivered to the correct address, or it wasn't stolen, the merchant would not send out a replacement. After battling with the merchant I reached out to Chase dispute. When I initially opened the dispute I provided them a lot of information which included contacts and Federal Express, a police report I filed with the Frisco Police Department here in Texas. I truly thought Chase does an investigation separate of the merchant, they do not. The very first thing that comes to mind is Chase should reach out to Federal Express, they didn't. They reached out to merchant the merchant said it was delivered and provided no delivery confirmation just their words which ended with she received the merchandise she not being dishonest and several other damaging statements. Chase put the charge back on my card. I then reopened the dispute and provided them with several pages of documentation responding to all the merchants allegations, including a copies of the (2) certified police report, a disclaimer on Federal Express website that when a signature is required due to COVID they must confirm that someone answers the front door before leaving the package and confirm it is the recipient before using a electronic signature. At that point all they needed to do is reach out to Federal Express they would have confirmed that the package was mishandled and it would have been resolved. NOPE they fed me the same nonsense the merchant track it and it was delivered and once again showed no proof. I will now be forwarding this off to the Corporate Headquarters on Chase. What makes me most unhappy is how the Chase treats their customers when a dispute occurs and I didn't use my AMERICAN EXPRESS CARD and if I would have used it for this transaction it would have been over 2 months ago.

    17 weeks, 4 days and 7 hours
    Anonymous

    Ex employee

    I used to work for Chase in loss prevention. We ran like a well oiled machine until Jamie Dimon stepped in and installed really crappy policies that were not good for the bank nor for the customers. I pulled all my accounts away from there and I will never go back!

    Thread
    18 weeks, 2 hours and 7 minutes
    Anonymous

    Ronaldo

    I think that the bank that funds this fraud stuff, your insurance company! & should reimburse you for not clicking the button on that pending tran . I'll keep an eye up in the sky that day !

    Thread
    18 weeks, 2 days and 14 hours
    Anonymous

    Ronaldo

    Go harder , yeah I hated Chase too !

    Thread
    18 weeks, 2 days and 14 hours
    Anonymous

    Heather

    Chase is no help whatsoever when it comes to fraud on your bank account either.

    I had $900 stolen from me through Zelle to someone IN CHINA and they tell me it was authorized because they do not see any new device or service used.

    So, that is it? I am out the $900 because your company, Global Security, doesn't think hackers can get into my online banking undetected????

    I even called Chase on the day the transaction was "pending" and told them this was not done by me and I do not know who this recipient is. They said " You have to let the transaction go through before a fraud claim can be filed" So, the transactions goes through, I file a claim, they deny it!

    If anyone has any suggestions for recourse on this I would greatly appreciate it.

    18 weeks, 4 days and 3 hours
    Anonymous

    Ms.Yvette

    Chase is disqusting. I don't even bank with them and have not for well over 5 years. Sometime last month I was expecting my Unemployment PUA and it was a large amount. My account has been closed and they got the check in error, charged off $10 and reissued to an address they NEVER verified. So finding out this about 16 days after I had to do a stop payment on the check and was told I would have my payment in 5-7 day. After 5 days I check with the bank and NOW it's on a 30 day hold. I have not had any communication from them other than policy of the check being on hold because of the amount but again stupid, a state issues check, you reissue IN YOUR facilities name so you can't guarantee the funds that are already guaranteed from a state issues facility ? You service sucks spoke with David ID# R270069 along with other inadequate employees lacking customer service. This is not 100 check so in the midst of a pandemic Chase has no empathy and I should NEVER have to wait this time frame.

    18 weeks, 6 days and 3 hours
    Anonymous

    David Chamberlin

    I am in the process of suing JP Morgan in small claims court (San Diego) for misrepresenting an investment product called Efficiente CD. The company who sold me the product, LPL Financial, is also investigating this product on my behalf. My broker, who fully supports my position, has been trying to communicate with JPM himself without success so far.

    18 weeks, 6 days and 20 hours
    Anonymous

    Michael Gilmore

    Chase has refused to refund a 712.03 over-payment on a credit card buy using the technique of having me to talk to different people and getting the run around saying they are investigating it and then sending a letter out of the blue they cant contact me when I have called them almost every day with a call log to show this. Enough is enough and I am starting legal response to them today and will request legal fees

    19 weeks, 3 hours and 23 minutes
    Anonymous

    Garnishment dismissed

    Chase Bank put an illegal claim against me and I can prove it. They took a dismissed garnishment claim from another jurisdiction from 7yrs ago and 2yrs later made up a false document and submitted to my jurisdiction there by turning a failed garnishment attempt to an illegal judgement. I have ONE CASE # GVO7011939-00 and 2 different documents one real and one a complete fraudulent document made up by Chase Bank resulting in an illegal lien on my property. There ought to be a law against that. I'm going to contact the Virginia State Corporation Commission about this and give them my proof.

    19 weeks, 2 days and 17 hours
    Anonymous

    Garnishment dismissed

    Chase Bank put an illegal claim against me and I can prove it. They took a dismissed garnishment claim from another jurisdiction from 7yrs ago and 2yrs later made up a false document and submitted to my jurisdiction there by turning a failed garnishment attempt to an illegal judgement. I have ONE CASE # GVO7011939-00 and 2 different documents one real and one a complete fraudulent document made up by Chase Bank resulting in an illegal lien on my property. There ought to be a law against that. I'm going to contact the Virginia State Corporation Commission about this and give them my proof.

    19 weeks, 2 days and 17 hours
    Anonymous

    Irritated

    Chase Bank is the worst bank I have ever dealt with will be changing soon and telling all my friends irritated

    19 weeks, 3 days and 5 hours
    Anonymous

    Renee

    My daughter can't get to her paycheck because Chase closed all her accounts still with mo explanation. She went up there and showed them her business license. Because the neededtp see if she owned a business. The lady took a copy and then they called it back 2 Days Later saying that was not enough information. She also works at the post office her check which she earned from the post office was sent to the account and she cannot get to the money she earned . What is going on??? STILL NO REASON. she also has been blocked across-the-board from opening Accounts at other financial institutions still no explanation

    19 weeks, 4 days and 3 minutes
    Anonymous

    A happy non chase customer

    Tried to open an account with Chase. First attempt failed, did not have an appointment. Second attempt was a disaster. Spent an hour in a chase office but computer problems prevented us from opening an account. Wanted my daughter as a signer on the account but this would nullify the sign up bonus. Chase was willing to pay me $200 if I didn't include my daughter. No wonder I didn't open a checking account, a savings account, and apply for a credit card. How will Chase treat me if I opened these accounts?

    19 weeks, 5 days and 18 hours