• Lg Electronics Alabama Inc

    City
    Huntsville
    Country
    Madison
    Street Address
    P.O. BOX 240007
    Number of Employees
    4000
    Contact Name
    Tae Lee
    Zip Code
    35824-6407
    Annual Sales
    898654904
    State
    AL
    SIC Code
    3651
    Title
    President
    Anonymous

    Same thing here

    Thread
    19 weeks, 2 days and 15 hours
    Anonymous

    Roy

    Your company and employees suck there all liars can't even get you shity appliances fix I guess the l in lg stands for lazy liars I am call tstates attorney Bob bural and my attorney to sue your sorry ****

    19 weeks, 2 days and 15 hours
    Anonymous

    Me too. Tell me how

    Thread
    19 weeks, 2 days and 16 hours
    Anonymous

    (EMAIL)

    I would like to join the class action lawsuit

    Thread
    19 weeks, 4 days and 17 hours
    Anonymous

    Is there really?

    Thread
    20 weeks, 5 days and 18 hours
    Anonymous

    Tim

    yes absoulty

    Thread
    21 weeks, 41 minutes and 55.72 seconds
    Anonymous

    Jeff Templer

    i'm having exact same experience. How did you ever resolve? Local repair service has replaced every single component in fridge. still doesn't work.

    Thread
    22 weeks, 39 minutes and 53.48 seconds
    Anonymous

    Michael Corleone

    (URL) ...

    Thread
    28 weeks, 5 days and 16 hours
    Anonymous

    Michael Corleone

    (URL) Girard / Sharp Law Firm; San Francisco CA

    Pending Class Action on Kenmore Elite (LG CPU and sealed refrigeration unit) and LG refrigerators

    Thread
    28 weeks, 5 days and 16 hours
    Anonymous

    Michael Corleone

    (URL) Girard / Sharp Law Firm; San Francisco CA

    Pending Class Action on Kenmore Elite (LG CPU and sealed refrigeration unit) and LG refrigerators

    Thread
    28 weeks, 5 days and 16 hours
    Anonymous

    Beyond frustrated

    Bought dryer and has been repaired over 5 times only to break again. Worst customer service ever

    31 weeks, 3 days and 26 minutes
    Anonymous

    M QUEEN

    LG Washing Machine

    Unit is 3 months old. Bought at Home Depot. Diagnosis of bad bearing on washing machine. Been down 3 weeks. Service company (Norman) came out and never called me back. Found out today that they refused to fix it. Norman told me to call LG. LG called Norman and the dispatcher hung up on LG CSR. LG CSR called corporate and was instructed to set up another service call (three weeks later). LG called service company (A&E). So.... during this COVID 19 pandemic, LG is now sending out another service company to my home. I called A&E and not allowed to speak to anyone. This is totally UNACCEPTABLE! My washing machine has been down during one of the worst pandemics in world history! LG has wasted too much of my time with downtime of the unit: days for the original service diagnosis, days for not one calling me back, and my countless hours on the phone with your CSR and your approved service centers. And, now to add another service call and follow up repair that may take more than another week.

    31 weeks, 4 days and 22 hours
    Anonymous

    Em

    I purchased an LG WEBOS TV less than a year ago. I have had nothing but issues, TV keeps disconnecting from the internet!. It is so bad, that for the past month it will no longer connect. I had an appointment today 4/9/2020 for a tech to come look at it, appt was between 8am -12pm. Never came! I contacted LG customer service, was told to wait till 5pm. really?? I am very disappointed w/this LG product, this is my 1st time buying LG and will be my last time. I spent a lot of money for this TV, I should have purchased a Sony or Phillips. UGH! I will be writing Corporate office

    33 weeks, 3 days and 21 hours
    Anonymous

    JOHN M. CANTILLON

    LG Electronics in Alabama has done a 5 star job. Our facility has 130 LG tv's, they work great but we have had 2 issues in the past 2 years. Each time our customer service rep Dutchess has handed it promptly, professionally, and has been a pleasure to work with. Her follow up made for great service.

    This is the kind of service we all want and expect but seldom receive. Dutchess is exceptional, thanks for all you do.

    33 weeks, 6 days and 21 hours
    Anonymous

    Joni

    I bought an LG microwave after having my original almost 20 years. It is an over the stove model. It worked for about 3 weeks then I had to reset the clock every time I used it then it flashed on and off every once in a while then went out. I've been on the phone numerous times with LG and I'm very discouraged and unhappy. They have already ordered 600 worth of parts and it's st not working. I only paid 277 on sale. They want to keep trying to fix it. I also paid 200 to have it installed. I have spent a lot of time on the phone and waiting for repair men for to work on a brand new microwave. I'm really sick about it. I would never recommend Lg. What I've had to go through because I bought their product is unbelievable.

    41 weeks, 6 days and 22 hours
    Anonymous

    Wilma Acosta

    Yes, we're filing a complaint with the Better Business Bureau. As I read the comments , we're having the same issue with the refrigerator's compressor. My parents have spend close to $1,000 to fix the problem and it's still not fixed.

    Thread
    42 weeks, 4 days and 43 minutes
    Anonymous

    Wilma Acosta

    Is there a class action lawsuit?

    Thread
    42 weeks, 4 days and 47 minutes
    Anonymous

    Sandy

    Want to join class action lawsuit.

    44 weeks, 3 days and 17 hours
    Anonymous

    EXTREMELY DISAPPOINTED

    HORRIBLE! HORRIBLE! HORRIBLE SERVICE. . Fridge stopped working day before Thanksgiving. STILL TRYING TO GET THE $200 REFUND FOR LOST FOOD offered on 12/10/19. I have called more times than I care to count and have spoken to 14 different reps. I WILL NEVER EVER buy an LG product again. Fridge was less than 2 years old. Compressor, control board and power source all replaced. I believe their strategy is to out-wait their customers and give such poor service they will give up on getting the issue resolved. I can't even rate them a one star.

    45 weeks, 5 days and 19 hours
    Anonymous

    Brian

    I have been dealing with a broken side by side refrigerator that is 3 years old. The compressor failed on 12/13/19 the night after stocking it with food for the holidays. We lost everything in the unit and have been dealing with LG Customer Service for reimbursement. They have offered $200 which will not in any way cover the cost of all the food lost. I called again for the 3rd time and spoke to a rep who put me on hold for 38 minutes hoping I would just hang up. They claim they base the reimbursement on the capacity of the unit. Absurd logic. Horrible service. I would go to great lengths to advise anyone considering an LG product to think hard and long about the pending purchase. The history of this failure is not something that is infrequent. In fact, they have known about the poor engineering of the compressor and should compensate people for the cost of lost food not a third-world estimate of what "could" fit in their substandard product. I will take to Social Media and advocate avoiding them.

    48 weeks, 2 days and 19 hours
    Anonymous

    Burned LG customer

    I purchased two LG refrigerators a little over a year apart. The first one failed just past the one year warranty and cost me more the $800 to repair. Shortly after that I received an offer from LG for an extended warranty on the second refrigerator I had. After the repair bill I had on the first one I decided to purchase the extended warranty. True to form the second refrigerator failed to cool and they have tried to fix it for the past 8 months. I've had a technician at the house 13 times trying to make it work with no success. On 11/26/2019 a tech named Danny called a tech at LG named Alex about the problem. Danny said a case # TCC(PHONE2)9 was fled declaring the refrigerator unrepairable. This was followed with a request for an original purchase sales receipt which neither I nor the Lowes dealer has. They were told this and I have been dealing with a black hole ever since in trying to resolve this claim. The extended warranty contract placed a retail value on this refrigerator of $2599 a the time of purchase.

    They took my money and have run away with it and I will never purchase another LG product again and I will tell anyone who will listen about my horrible encounter with LG their lousy products and blatant disregard for customers.

    49 weeks, 3 days and 15 hours
    Anonymous

    Elizabeth

    I am experiencing the same issue!! My fridge stopped working a week before Thanksgiving and it's still not fixed because apparently the new compressor is not compatible with my board. So now I have to wait another 4 days and they asked for more money to come out again!!!! I've spent almost $700 to replace an item covered under warranty. That's ridiculous! I will never buy another LG!!

    Thread
    49 weeks, 6 days and 20 hours
    Anonymous

    Patrice Hunt

    Sign me up!!

    Thread
    50 weeks, 2 days and 15 hours
    Anonymous

    Patrice Hunt

    I CANNOT SAY ONE GOOD THING ABOUT LG's customer service!!! My 2.5 year old LG side-by-side fridge broke down (apparently the compressor and power board are notorious for breaking down...wish I would have know!!) the weekend of Thanksgiving...November 29th. It has been two weeks and MANY LONG PHONE CALLS, (2 hours on a phone call was the average...making 6 phone calls in 2 weeks) and STILL no headway on even getting the letter of authorization to my repair service, when I was told 3 different times that it would be expedited!! It seems that once LG has your money from the initial purchase they could CARE LESS what happens to you because of their defunct product and even MORE defunct customer service! PLEASE, learn from my terrible experience and DO NOT buy any LG products unless you can throw your money AND YOUR TIME away! I would be embarrassed if I were associated with LG in any way!! I wish I had $2000 to go out and buy a new fridge and be totally done with LG. I don't...and so all I can do is write a review so that MAYBE this won't happen to you!! :( :( :( :( :(

    50 weeks, 2 days and 15 hours
    Anonymous

    working mom

    lg sucks- blows chunks...

    50 weeks, 4 days and 21 hours