• Lg Electronics USA

    Title
    President
    City
    Huntsville
    Country
    Madison
    Street Address
    201 James Record Rd SW
    Number of Employees
    320
    Contact Name
    S M Kim
    Zip Code
    35824-1513
    Annual Sales
    224000000
    State
    AL
    SIC Code
    3589
    JReds2800

    I am filing a report with the "Better Business Bureau". Today marks 61 days since my last service appointment. I've been give 5 "RN" numbers and yesterday I was given my second "DRN". I was told once I was given a DRN I would receive a refund. Yesterday I was give a second DRN because I was told the paper work was not filed correctly. I was also told that with all the RN numbers. I think it is time to contact an attorney and see what options I have at this point. This company's CUSTOMER SERVICE DEPARTMENT is LACKING IN SO MANY WAYS. IT seems like they are playing games now. I dont believe any of my numerous reviews and complaints ever reaches anyone with any AUTHORITY in this company. I was told to be patient, but that is something I am running low on. I seriously doubt I will get a reply from anyone because I haven't heard back from anyone yet....

    5 weeks, 3 days and 2 hours
    Anonymous

    (EMAIL)

    I WILL NEVER EVER BUY ANOTHER LG PRODUCT. THIS IS SIMPLY BECAUSE OF THEIR CUSTOMER SERVICE. IT HAS TO BE THE WORST SERVICE I HAVE EVER EXPERIENCED. I SINCERELY WISH I WOULD HAVE READ THESE REVIEWS BEFORE BUYING AN LG DISHWASHER THAT COST ME $900.00 AND IT HAS TAKEN 2 MONTHS AND THREE REPAIR COMPANY'S SENT BY LG AND IT'S STILL NOT FIXED.

    15 weeks, 4 days and 1 hour
    Anonymous

    stomer support

    Be careful they will waste a lot of your time and then ci=onfigure your product WRONG

    causing problems

    16 weeks, 1 day and 5 hours
    Anonymous

    Rod Asher

    horrible customer support

    Be careful they will waste a lot of your time and then ci=onfigure your product WRONG

    causing problems

    16 weeks, 1 day and 5 hours
    Anonymous

    called Lg and what a nightmare!!! there person dose not understand what i am asking for!!! I have to repet my self 2 or 3 time and dose not get it yet. I will not be buying any LG any mor. ,., .,

    17 weeks, 1 day and 11 hours
    Anonymous

    called Lg and what a nightmare!!! there person dose not understand what i am asking for!!! I have to repet my self 2 or 3 time and dose not get it yet. I will not be buying any LG any mor. ,., .,

    17 weeks, 1 day and 11 hours
    Anonymous

    John

    i called Lg and what a nightmare!!! there person dose not understand what i am asking for!!! I have to repet my self 2 or 3 time and dose not get it yet. I will not be buying any LG any more!!

    17 weeks, 1 day and 23 hours
    Anonymous

    fraud

    the information on this site is a fraud.

    17 weeks, 2 days and 18 hours
    Anonymous

    at the kroger store in Connersville,IN and yesterday went to the store to buy cokes on sale for 4for $12 the last day of sale. As usual they were out of cokes so I went to the desk for a rain check. They informed me they no longer were giving out rain checks. I am very unhappy they should have the cokes. I am glad

    We have a Walmart because I am not going to shop very much at

    17 weeks, 3 days and 11 hours
    Anonymous

    Mark A

    Our $2400 refrigerator has issues. The compressor was replaced by LG. A year later the machine won't provide ice and water... The entire panel has to be replaced $450. So we ordered it and it came from the factory broken. Service tech says that is not surprising. Also have ordered additional door trays because the design causes them to break and one of them also arrived broken from the factory. It's a beautiful product but not very well designed. I was thinking about buying a high end OLED TV from LG but not now. And I will definitely look at other manufacturers for other products before I buy LG again.

    17 weeks, 4 days and 28 minutes
    Anonymous

    Michael Axelberd

    I have an LG refrigerator as well as their over sized washing and dryer machines. This will be the last time I would ever buy a product from LG. I called customer service and they could not find me in the computer for servicing my refrigerator. I told them I had a letter in my hands that clearly stated that my warranty was due to expire on September 20,2020 and today is August 3rd, 2020. Yet they denied I had coverage with them. I even read them the invitation number to extend the warranty. So I asked for a supervisor. Well I have to say that this supervisor was the most obnoxious supervisor I have ever spoken to in my life. She would not let you talk, all she kept doing was interrupting me every single time I tried to talk and clammier on and on about what she wanted to prove. Finally I got her to stop talking and I said with all due respect you are a supervisor, your skill set should be one who listens to a problem and then tries to resolve it. With that she transferred me to the beginning prompts of a call because she insisted, despite the letter I had in my hand that I do not have coverage. Finally got someone else on the phone and she found me right away and set up the appointment. But if this is how they train their supervisors who would ever want to do business with a company that insists they are correct even though you have proof of a contract. Stay away from LG. They suck.

    17 weeks, 4 days and 7 hours
    Anonymous

    ANGRY CUSTOMER

    i recently had to have service on my fridge as the compressor went out waited a week for them to show up to exchange it as it was still under warranty charged me $125 service charge plus $ 250 to install the new compressor, as the service tech was opening up the back of the fridge he asked me who was going to pay for the service, i was and he asked for payment up front before he started to fix my fridge i gave him my debit card he told me i needed a credit card and refused to perform the work put the back my fridge on and left................ i called LG customer service to re-schedule and they told me i had to pay another $125 service charge again then the gave me a # to call an independent appliance company to set appointment to fix it I WILL NEVER REFER OR BUY ANOTHER LG PRODUCT AGAIN

    18 weeks, 4 hours and 9 minutes
    Anonymous

    You are so right!!! Never again would I!!!

    Thread
    18 weeks, 2 days and 2 hours
    Anonymous

    fedup

    I too am a frustrated customer.....repair parts sent were wrong over and over. This has been going on since the end of June... it's almost August. The LG certified service said" I'm done with LG". I too want to scream to everyone....DON"T BUY LG!!!!!!!

    18 weeks, 3 days and 1 hour
    Anonymous

    r "customer service'! You wind up with some "air-head' in the Philippines who barely spoke English, and understood even less. Disconnected once, 32 minutes on hold, no answer. And this is as

    19 weeks, 2 days and 50 minutes
    Anonymous

    r "customer service'! You wind up with some "air-head' in the Philippines who barely spoke English, and understood even less. Disconnected once, 32 minutes on hold, no answer. And this is as

    19 weeks, 2 days and 50 minutes
    Anonymous

    r "customer service'! You wind up with some "air-head' in the Philippines who barely spoke English, and understood even less. Disconnected once, 32 minutes on hold, no answer. And this is as

    19 weeks, 2 days and 50 minutes
    Anonymous

    Woody

    What a joke for "customer service'! You wind up with some "air-head' in the Philippines who barely spoke English, and understood even less. Disconnected once, 32 minutes on hold, no answer. And this is asking to be escalated to the supervisor. I'm still rotting on hold!

    Welcome to the LG of today!

    19 weeks, 2 days and 2 hours
    Anonymous

    Denise Price

    I have the same problem except I was advised by the first repair man to purchase the extended warranty which we did. Have had this refrigerator less than 2 years and it has broken down 3 times. Waiting Now for the repair person to call to schedule the third repair. This is so wrong a billion dollar company makes a product that we spend hard earned money on...I would like my money back. Piece of junk as far as I'm concerned the repairs are not working and this is a big problem. I have lost food for the third time now.

    20 weeks, 3 days and 5 hours
    Anonymous

    stomer service regarding an issue with my washing machine. The representative, Arianna, was terrible. She was argumentative, nasty and rude. Quite frankly, if i ever acted like that on my job, I'd be fired on the spot. I highly doubt LG would want Arianna to speak to their customers the way she spoke to me. I would rather have waited on hold for hours than to have spoken with a represe

    20 weeks, 4 days and 10 hours
    Anonymous

    stomer service regarding an issue with my washing machine. The representative, Arianna, was terrible. She was argumentative, nasty and rude. Quite frankly, if i ever acted like that on my job, I'd be fired on the spot. I highly doubt LG would want Arianna to speak to their customers the way she spoke to me. I would rather have waited on hold for hours than to have spoken with a represe

    20 weeks, 4 days and 10 hours
    Anonymous

    I will not buy LG again thanks to Arianna

    I placed a call to customer service regarding an issue with my washing machine. The representative, Arianna, was terrible. She was argumentative, nasty and rude. Quite frankly, if i ever acted like that on my job, I'd be fired on the spot. I highly doubt LG would want Arianna to speak to their customers the way she spoke to me. I would rather have waited on hold for hours than to have spoken with a representative who clearly was not happy.

    20 weeks, 6 days and 5 hours
    Anonymous

    Stephanie P

    I bought LG fridge, microwave, oven and dishwasher in July 2017 spending over $5200.00. My fridge had compressor replaced already, broke at only 2 years old. Same complaint everyone had with theirs. Now my microwave, only 3 years old is not heating food, two months later still broke bc no one is coming due to virus. And today my **** to my oven just broke off!! LG has the nerve to charge me all this money for coming out and for repairs. I will NEVER recommend or buy their product again. My husband and I regret it so much:(

    21 weeks, 6 days and 22 hours
    Anonymous

    Don't buy LG products. Inferior. Samsung isn't much better.

    Purchased a smart TV earlier this year. Could not hold the WiFi in order to watch streaming media. LG customer service played with me long enough that they didn't have to replace the TV. Now I've been waiting for almost two .., ., ,. .,

    22 weeks, 1 day and 3 hours
    Anonymous

    Brenda Smith

    Don't buy LG products. Inferior. Samsung isn't much better.

    Purchased a smart TV earlier this year. Could not hold the WiFi in order to watch streaming media. LG customer service played with me long enough that they didn't have to replace the TV. Now I've been waiting for almost two months for the repairman to come to my house to fix it. DON'T BUY LG PRODUCTS!

    22 weeks, 1 day and 8 hours