• Nissan North America, Inc.

    City
    Franklin
    Street Address
    1 Nissan Way
    Number of Employees
    13000
    Contact Name
    Andrew Tavi
    Twitter ID
    Zip Code
    37067
    State
    TN
    Title
    VP Legal and Government Affairs and General Counsel
    Anonymous

    Charles warren

    BEWARE THE CONSUMER SERVICE LAUGHT AND SAID YOUR TO LATE FOR LEMON LAW NOW IT WAS A JOKE,NOW FOR MY ISSUES ON MY 2017 NISSAN TITAN XD DIESEL SL,NOTHING BUT ELECTRIC PROBLEMS,AND NONE THEY REPLACE WIRE HARNESSES AND STILL ITS BACK IN SHOP ELECTRIC PROBLEMS NISSAN YOU ARE BETTER THAN THIS SO MANY UNHAPPY CUSTOMERS, LOOK AT YOUR SALES NUMBERS

    26 weeks, 6 days and 7 hours
    Anonymous

    Honda Girl

    I've always been a Honda Girl. However, I liked the look of the Nissan. But from the dealership to corporate (Jason Engineer/Mandy Acquisition Specialist) has been an awful experience. I finally got reimbursed for gap insurance the dealer never filled. But I wasn't satisfied with how my Sonar System never worked properly. Still doesn't! So, they decided to offer me a settlement. I rejected it because the wanted me to give up my warranty if I took the money. Lesson learned...they are not for the consumer at all. They are all about the money. Nissan need training on how to treat consumers. All these complaints an you just try to talk to people let me they haven't done research is ridiculous. #CaseW/BBBStill

    28 weeks, 4 days and 6 hours
    Anonymous

    Terry

    If you have an issue, Nissan is NOT THE COMPANY YOU WANT TO BE DEALING WITH!!!!

    29 weeks, 1 day and 4 hours
    Anonymous

    Cynthia piotrowsk

    I have been waiting over a week to hear back from a Lauren Ashton of your consumer affairs and nothing. What ever happened to the nissan promise. And why are u not honoring the extended warranty as per your class action law suit due to selling consumers cars with faulty transmission and why is it that when you issue recalls it ends up costing consumers more money ? IS THIS SOME BAIT AND SWITCH TATITIC USED TO SCAM YOUR CUSTOMERS???..I used to rant and rave about my nissan now I want everyone to run far away from the headaches your cars represent!!! Such a shame that you dont value the customers that buy your cars! .....I GIVE YOUR COMPANY A NEGATIVE 10 STARS CASE#40725079

    29 weeks, 3 days and 3 hours
    Anonymous

    GEovannie

    same here please if you are reading DO NOT PURCHASE NISSAN>

    Thread
    30 weeks, 1 day and 3 hours
    Anonymous

    Bill

    I was considering switching to Nissan from Honda. Then, I saw that senseless "drop the taco" commercial about 10 x in one hour. Your marketing team missed the mark on this one. Maybe you weren't targeting my demographic, but one thing is for sure, you lost a potential customer,

    33 weeks, 6 days and 3 hours
    Anonymous

    Jojo

    Hello. I dont even know where to begin regarding my Nissan experience, which by the way has been the worst experience of my life dealing with a vehicle. I purchased my car back in March of 2016 from Nemet Nissan. At the time I was very desperate for a vehicle my previous car had been totaled while it was parked. The owner of car that hit mine insurance paid out but it did not cover the cost that was still left on my Scion XA. I have heard of Nemet on the radio stations by me and since they werent that far from me I went there to see about getting a vehicle. I was met by Ramon a pleasant sales man who worked with me and my special issue. He spoke to his supervisor and told me that They would pay off the remainder that i still owed on my old vehicle but I would have to buy a new vehicle from them. This is how I landed in a 2016 Nissan Versa. They also padded my income and I was stuck with a $441 a month car note, which the financier expressed would be refinanced by them after 1 yr. They also assured me that I had bumper to bumper warranty on vehicle or up to 100k miles. All of these things later I would discover were lies. In 2016 I started having car issues and my car was taken to Kings Nissan where it was kept for several months due to them needing a part that they were awaiting a shipment from overseas. So I went without ny vehicle for a few months. Nissan did pay for a rental for me and gave me some money towards my car note. I have since had minor issues with car and have taken it to my local mechanic. The last time was back in April when I contacted Nissan again about my vehicle issues. Nissan did not approve to repay me for money spent because the mechanic did not use Nissan parts. I told my car to Star Nissan as directed by Nissan Consumer Affairs to have a diagnosis done. The transmission was gone and needed to be replaced. A 4yr old car trans gone already! So once again I was back in a rental which Nissan did not repay for. On the 2nd week I was able to get my car back. The 2nd day of having my car new issues arose... I could not enter car by pushing door lock and when I started car it would shut off. My car actually shut off while I was driving! Tinesha from Consumer Affairs put in for a vehicle replacement or refund both have been denied. Even with proof of videos, bills and Nissan repair statements. Now, keep in mind I have already been swindled by Nemet Nissan in getting this vehicle when I learned they couldve done same deal with me purchasing a used vehicle (then I could've actually gotten the SUV i actually wanted) and not getting a brand new vehicle just in order to make sure my totalled vehicle was paid off. And, here it is I'm constantly having issues with this vehicle that isnt even old and has less than 33k miles on it. My car is right now still at Star Nissan repair and yesterday they told me they do not see an issue with car after diagnosis, good thing the advisor saw the videos and told them there is something definitely wrong with the car and he cannot let me safely drive like that. So I just want to know if I crash and die in this vehicle, what will Nissan then have to say and do? Mind you after research I have learned that there was a lawsuit against Nemet Nissan because of their shady and debauch business practices brought by the Attorney General and the ppl in that lawsuit won and Nemet is now shutdown. But poor little me still has a lemon with a high **** car note on a car that has had issues from the year I brought it. Then to be told I dont have warranty when Nemet told me I had bumper to bumper for life or up to 100k miles. Im just really pissed and frustrated with this whole experience and wanted to be heard as a consumer who feels taken advantage of and left stranded.

    35 weeks, 2 hours and 15 minutes
    Anonymous

    Stay Away Carrollton Nissan

    Yes Nissan Carrollton is bad. Sylvester is the worst manager. Please avoid at all costs!

    Thread
    40 weeks, 6 days and 8 hours
    Anonymous

    TKO

    Nissan (Carrollton GA) has been a nightmare. The front sonar system hasn't work properly since I purchased my 2019 Altima. I've asked for my sensor to be replaced, but they haven't. And they keep my car for three days in July for a few hours job. They consistently make excuses an tell me I never had the feature on my car. I had to replace my windshield. I had a tinted they put in a cheaper one without my consent. Consumer Affairs (LVM) won't return my calls nor the dealership. It was briefly fixed back in July 2019 (Case# 36355043). Hasn't worked right since they touched it. Not sure all Tech are trained by Nissan.

    The BIG KICKER IS I PAID FOR A GAP INSURANCE (Sign contract) THAT THEY NEVER TURNED IN per American financial . So, I road around for six months no Gap. And now nobody's talking or giving me my $300 back.

    These practices shouldn't be going on. Nobody cares about the customer. I've spoken to management/customer Relations (A Joke). #EverybodyLies

    49 weeks, 2 days and 23 hours
    Anonymous

    yolanda a dawson

    I have 2013 Nissan as well and at 72,000 miles Im told I need a new transmission. This has been a constant issue form the moment I bought the vehicle band new.

    51 weeks, 1 day and 6 hours
    Anonymous

    Mark

    I lease a 2019 Nissan Frontier midnight edition vehicle on 11/10/2019...The sales experience was great...I've had the truck now for roughly 3 months,11 weeks to be exact. So, when driving the truck, I noticed an extremely slight vibration/shimmer in the steering wheel as well as sometimes a slight bouncing in my body... It wasn't a bouncing of the steering wheel it was just a slight shimmer. I've owned 3 trucks previously and don't remember ever feeling this. It was very intermittent and extremely hard to tell because of the changes in the roads that I have been driving on. Me, not being in a truck for a while figured that this was normal, it's a brand new truck so what could possibly be wrong? Maybe this is how the new trucks ride with the new and improved suspension systems. So last week when the temperature dropped roughly 40 degrees, I went to take my truck for a ride early in the morning. As soon as I got up to about 50 miles per hour the steering wheel started jumping. Me being a car guy and pretty car savvy, knew that something had to be wrong with the balancing of the tires. And/or possible flat spots on the tires. I was so excited that I wasn't going crazy and that there was definitely something wrong with the truck.. So, I immediately brought the truck in to the Nissan Dealer for service. I spoke to the Service Adviser and told him everything that was going on and he said he would take care of it. I later that day received a phone call from him saying that there is nothing they can do to fix the truck and that I would have to buy 4 brand new tires. At this point hearing that I became very upset and headed down to the dealership to talk to Neil the manager or Mike Pennachio the owner about the issue with the truck. I got a hold of Mike Pennachio the owner and he said that I had been driving the truck for 3 months and I should have noticed something was wrong and I should have brought the truck in for service earlier and that it is my fault. He said he would not buy me new tires and the expense was on me. I told him How could I have brought the truck in sooner when I didn't know there was anything wrong until a couple of days ago when the temperature dropped and the tire pressure shrank making the problem with the tires more noticeable. He was very short and didn't give me any more time and said, "I am not buying new tires for the truck and to enjoy my new truck". I later spoke to the Service Adviser and the mechanic that had been working on my truck and he told me that there were flat spots on both back tires and on one of the front tires. That all started to make sense to me now because the vehicle had been sitting on their lot for roughly a year because I had Destination/Delivery paperwork to the Dealership of delivery which was roughly on Jan 23rd, 2019. So, the truck sat on their lot for roughly 10 months without being driven. Both the mechanic and Service Adviser were on my side and agreed with my frustration in that this was not my fault that the tires had flat spots and that flat spots occur from sitting extended periods of time. So now I filed a complaint with the Consumers Affairs division of Nissan and my case number is 38641971 filed with Christina. The result of that was to contact Hankook the tire company and try to get them to replace the tires. Hankook denied that there was anything wrong with the tires. I filed a better business complaint as well, and Nissan's response there was, they inspected the tires and there is nothing wrong with the tires. I have the report from the service department that states 3 of the 4 tires are out of road force spec and they tried force matching the tires and cannot resulting in harshness and vibration while driving. They keep contradicting themselves from a Facebook response to Better Business Bureau saying I caused the flat spots to there is nothing wrong with the tires. Result is that I have to buy all new tires for a brand new truck with1500 miles

    on it. I cannot believe that I even had to go that route right now to get things resolved. I've never in my 52 years been so disgusted with a dealership and its owner and his lack of care or concern for his customers. He should be ashamed of himself for handling the situation that is totally out of my control in the manner that he did.

    51 weeks, 3 days and 50 minutes
    Anonymous

    Eric Wood

    Don't buy a Nissan car, as soon as the car warranty ends there CVT Transmission goes out. Check all the website's you see that most have had issues with there Transmission since 2002, They won't except the lemon law on extending there warranty from 60,000 to 120,000 for vehicles between 2012 through 2018, just check the websites and you see what I'm talking about. Nissan are crooks!

    Nissan CVT issues are common among Nissan vehicles. Otherwise known as a continuously variable transmission, the feature was intended to increase the performance of vehicles by creating smoother gear shift capability. From 2012 to 2018, several models of Nissan vehicles received the transmission, including the Sentra, Versa, Versa Note, Altima, Rogue, and Murano models.

    Some of the most common issues with the vehicles directly relate to the transmission. Reported issues include loss of power, transmission jerking, transmission slipping, CVT coolant hose leaks and failures, and a CVT error message being displayed. These problems call the Nissan CVT transmission reliability into question and can result in serious harm to unsuspecting drivers.

    Nissan extended the warranty on some of these vehicles equipped with the CVT transmission from 5 years or 60,000 miles to 10 years or 120,000 miles. The extension covers repairs, replacements, and towing for issues related to the continuously variable transmission. For the warranty to be effective, vehicle owners must take their Nissan to a dealership for repairs.

    1 year, 3 weeks and 6 days
    Anonymous

    Mel Wakkinen

    I recently purchased a 2019 nissan Fronteer. Paid a huge price for what I got . Truck has no outside temperature, no auto dome lite , no mpg averages, no auto power mirror on passengers side , no Sirius radio . These are the things that should co.e as standard equipment. Just stating my views , I know I won't buy another nissan.

    1 year, 6 weeks and 18 hours
    Anonymous

    2012 Nissan Sentra transmission failure

    I have 2012 Nissan Sentra and I ham very disappointed that there has been no effort to resolve the overheating issue and therefore I now have a car that under 100K can not go over 30 miles without the transmission slipping and whining. I used to be a big proponent of Nissan vehicles but now due to the lack of customer service to resolve a faulty design issue I frequently tell people to stay away. I would like to know why you continued to use the CVT transmission after the 2010 models and why you are not willing to repair the transmission issue on the 2012 models but are on the 2013 and above models!

    1 year, 6 weeks and 6 days
    Anonymous

    NissanNeverAgain

    2013 Nissan Altima CVT transmission went bad and cost 3600 to replace. Research on line shows Nissan has had multiple issues with this Transmission. Nissan knew about the problem and should have done a recall, instead people are stuck with costly repairs. When I called and was assigned a case number, the agent contacted me a basically told me they would not help me at all and could give me no reason why I should ever purchase another Nissan. So I told them so long, also any family member, friend or just anyone that will listen will be reminded of this as well. Company is going under fast, if it wasnt for the regular employees, I would be relishing in their failure.

    1 year, 9 weeks and 1 hour
    Anonymous

    (EMAIL)

    LEASED A NEW 2016 NISSAN MAXIMA ON DECEMBER 2015 AND THEN BOUGHT OUT THE LEASE ON DECEMBER 2018. SINCE THEN, WITH ONLY 13,149 MILES ON IT, THE CAR HAS DEVELOPED A GROWL IN HEATER/AIR CONDITIONER FAN WHEN ON LOW AND THE DRIVERS SEAT COVER HAS COMPLETELY LOOSE UNDER THE SEAT. WHEN I TRIED TO LATCH IT BACK IN PLACE, CUT MY HAND IN SEVERAL PLACES, VERY SHARP METAL UNDER SEAT. NEVER GOT THE PLASTIC PIECE LATCHED UNDER THE SEAT SO MY SEAT COVER IS PARTLY LAYING IN FLOOR BOARD OF DRIVERS SIDE BACK SEAT. DEALER SAID THESE ARE NOT A COVERED ITEM. BEEN A TOYOTA OWNER ALL MY LIFE, BUT LIKED THE DESIGN OF THE 2016 MAXIMA. GUESS MY NEXT CAR WILL BE A TOYOTA UNLESS THESE PROBLEMS ARE TAKEN CARE OF. POOR WORKMANSHIP !!!!!

    1 year, 10 weeks and 5 days
    Anonymous

    ex Nissan owner

    Who in the world thought the "Modern Boss" commercial was a good idea?! It's pretty disgusting. If snobbish, unresponsive, and a "you don't matter" attitude is the ideal for a modern boss, that's just sad. It's a really disturbing representation of the modern female boss.

    1 year, 10 weeks and 6 days
    Anonymous

    Gloria Herrmann

    Just had to stop on a road trip from Albany NY to Charlotte NC. Keep having the sensor malfunction on the braking system. Faulkner Nissan Mechanicsburg in PA, took us in immediately and let us know we were ok to do the rest of our trip. They also gave the car a wash because they wanted to make sure it wasn't just road spray issues. They sat us down offered coffee, water and a snack and got us back on the road in 10 minutes! ( in Albany we tried at the dealership we bought the car at a month ago and they couldn't make any time for us until next Wednesday- a week from when we called )

    Hooray for Faulkner - now I know why they have multiple state of the art dealerships there!

    1 year, 11 weeks and 5 hours
    Anonymous

    wow this same exact thing just happened to me at the same location, Rockland Nissan.

    Thread
    1 year, 13 weeks and 4 hours
    Anonymous

    knorrababy

    I purchased the Nissan Altima 2019 for all the safety features they were offering. I placed a complaint because my radio was not working, and I kept getting error messages. They finally replace the radio and said they noticed the error message regarding the brake sensors and took care it. My fianc rear ended someone and if the sensors were working properly that accident would have been avoided. After speaking with a Nissan Representative, she explained that the radio in the 2019 Altima had nothing to do with the sensors after I explained that the Nissan Service Mechanic advised me that the radio has everything to do with the sensors. The representative even hung up on me and I was not arguing or using profanity. I explained that I have purchased three different Nissan Altima 2009, 2016 and 2019. Never had a late fee for payment and have never complained about any other vehicle I had. I also explained that I placed a service call about the sensors because the back sensors would stop the car when backing up if an object was in my way, but I kept almost hitting my fence when driving forward into my parking pad. The young lady explained to me that the sensors is just a safety feature and I should not rely on that then she called me back after hanging up on me because I was trying to escalate this issue. It was almost like she was taunting me and said I have seen all the calls you placed in the system and I am letting you know that there is nothing we are going to do because I have already explained to you that your Nissan manual says do not rely on the safety features . The dealer sold me over with all the features that came with car: back up camera and sensor, mirror sensors and the large Nissan safety sensor that would help you drive with the driver's assist when you are highway, it will even notice stop signs. There was a lot of hype about the 2019 Nissan Altima Safety features that made me purchase that car. After having the vehicle and placing the complaint before the accident, I was hoping that, there would be understanding and since I patronized with Nissan and have been a valued customer, Nissan should at least compensate for the accident. Someone PLEASE help.

    1 year, 18 weeks and 2 days
    Anonymous

    Judy

    I don't blame you and I agree!

    Thread
    1 year, 18 weeks and 2 days
    Anonymous

    Totally dissatisfied with Niisa Corp

    Pour quality vehicles pour service lying dearshios & pour business ethics all around

    This is my first & last Nissan

    Going back to Honda

    1 year, 21 weeks and 2 days
    Anonymous

    Thanks white man

    Good to hear about decency still existing, on your part.

    Thread
    1 year, 25 weeks and 10 hours
    Anonymous

    Onidia

    After my husband came back with me we I had already seen my car parked in their lot with a sign $8,500 for sale. My Husband who had Parkinsins Disease and Dementia came to try to get them to get my car back they said heres what we'll do. We cannot sell you back your old car but we can get you into something even cheaper that the Rogue, thats when they brought out the Altima. My husband co-signed for it against his own judgement and I signed it thinking I was doing something helpful to me and my husband. When we got our first bill it was $34,900 plus because they had put the Rogue in as a repossion and took my car as a trade and added the Altima. My husband and I are not well. He did what he thought would keep me in at least some kind of car. To this day from May 13, 2017, we have tried to find a pro bono lawyer but we were ot able to do that the after it got closer to the statue of limitation date NissAN SENDS US A LETTER that we would be getting both cars put on our credit as bad credit. Two cars never owned by us and my car taken. Two ignorANT PEOPLE. WE WERE BOTH COMPLETELY SHYSTERED. wE TRIED TO GET HELP ALL THIS TIME BUT COULD NOT. wE REALY NEED nISSAN TO TAKE THOSE CONTRACTS AND CANCEL THEM AND TAKE THOSE 2 CARS OFF OUR CREDIT. We both are ill and don't really know if we will ever be able to afford anoteher car because my credit is completely ruined all because Nissan made a fool our of my 68 year old husbandand myself. I still don;'t have a car to this and though all my credit is good that Nissan ?Rogue and Altima on my crediut as 2 rpossessed cars had made it nearly impossible to get another car I can afford.

    1 year, 25 weeks and 1 day
    Anonymous

    Onidia

    I received a flyer in the mail stating that if all my numbers matched up the I would recieve a prize. My numbers matched up, but a new car salesman named

    Deven stated that I would have to test drive a Rogue SL first. I am a 61 year old disabled senior who had to give up a great job due to regular panic attacks, high anxiety and chronic depression disorder. Well upon being told to drive the Rogue SL, I firs told Deven that I was not there to purchase a car but to just pick my prize. Deven kept insisting that I drive the Rogue so I told him I would and I did. When came back, Deven asked me to fill out a blank sheet of paper with my name and address. I thought he was going to mail the prize to me but instead I was forced to take the Rogue which had been switched out to a Rogue S and Deven informed me me had given me a car I could afford. I had to take the Rogue home because by now the store had closed. I brought the car back within 3 days trying get my car back. I was informed by the finANCE MANAGER that they would not take the car back. So since I still did not have my things from my car I walked the parking lot and saw my car. The next day I brought the car back and left the keys, this is day 2. After got home I noticed a tow truck in my driveway. Nissan had towed their Rogue back to my house. Needless to say, my husband wAS ANGRY MORe with me becAUSE he said never answer an ad from a car dealership for a free prize because they will give you nothing and they will try to sell yuu a car. My husband told me to find a way to get my car back. Because after they sold me the Rogue S, they closed because even though was there at ll:00am it was 900pm. I was told that I had driven the car off the lot so had bought it. I had never even driven the Rogue S which they had switched from the Rogue SL because they claim to be helping me by forcing me to buy a car and it was not even the same care. By now they had taken my car with my things still any and told me it had already been sent off to aution. Needless to say, the story ends with my husband and I not having any car when All was said and done. Nissan had added an Altima to my car and and taken my car. But after the first few days I when I tried to bought the Altima to a dfferent dealership the man there told me I had been shystered out of my car.

    1 year, 25 weeks and 1 day