• Old Navy

    City
    San Francisco
    Street Address
    2 Folsom St.
    Twitter ID
    Anonymous

    They said I missed a payment in September. I have a email that I save and they charged unconfirmed it was a payment then I go back and lock and they charged my payment to Old Navy. I can't send the email I got. But you should be able to see it. I never missed a payment.My number is (PHONE2)139612 old navy card my phone # is (PHONE). I have been on the phone all day. And now my old Navy app will not let me pay. Please help

    3 weeks, 6 days and 9 hours
    Anonymous

    Why in the world would your company employ a gay man use in your commercials...thats represents you kids clothes....I am going to press this issue all over...the internet....its not fair to kids to see a man in drag....its sad that your company would even go down this VERY negative road....This lifestyle is for adults to choose....not kids.....This is VERY WRONG....PLS THINK ABOUT THIS ....GET READY FOR A BATTLE...I DO LIKE YOUR STORES...

    3 weeks, 6 days and 21 hours
    OldNavyLover72

    I am quite disappointed in the material used to make the Men's soft washed thermal long sleeves in present day. In 2018 they were made with 59% cotton 40% polyester and 1% spandex. Since 2019 - present they are now made with 59% cotton 39% polyester and 2% spandex. This very minute change is actually a huge difference in the feel. The former material for these shirts were thick and the latter material make them very thin. Thermal is supposed to be warm not cool. I live in Michigan and we have very cold winters. This year is supposed to be bad, lots of snow from December 2020-February 2021 and very cold. I've had to resort to buying men's thermal shirts at Gap which I don't like bc the sleeves are slightly shorter than Old Navy and they are 100% cotton which is little thicker than the latter material used to make the thermal shirts at Old Navy, but I like the men's clothing at Old Navy better. I am a female with long arms and a long torso as I am 5"11" and men's clothing is the only winter clothing I can wear.
    Please please can you go make to making the soft washed thermal longs sleeves to 59% cotton, 40% polyester and 1% spandex or however you can make the thicker?

    4 weeks, 1 day and 9 hours
    Anonymous

    I accidentally placed an order on Old Navy.com and immediately tried to cancel this order by online chat and was told by Carlos he can not help me. I then telephoned customer service and spoke to Ross who also claimed he can not cancel the order because the order number I was provided apparently does not show up on there system. I was told by Russ to try my call later and then he rudely and abruptly hung up on me. I have been an Old Navy customer for 21 plus years and never was treated so morally outrageous, disgraceful and disrespectful. I certainly will never shop here again.

    4 weeks, 2 days and 1 hour
    Anonymous

    I ordered 2 dressed around $50. Old navy decided to withdraw an additional $105.00 from my account. It was promised to be returned with in 7 business days. We are now at 11 business days and 5 phone calls later and STILL NO REFUND CHECK YOUR ACCOUNT EVERYONE!!!!

    13 weeks, 2 days and 7 hours
    Anonymous

    American

    Old navy, you have clearly shown your ignorance with your latest commercial. You are quick to call authorities to your locations when someone is stealing or looting your locations. You disgust me. I am a father with 5 daughters and none of them will ever wear anything from old navy again. And for all of you down below saying people who feel the same way I do make them a racist....you are the racists. You are the ones creating division between Americans.

    13 weeks, 4 days and 10 hours
    Anonymous

    Vickie

    You have been brainwashed to embrace the "victim of the system" attitude. Only losers who can't or won't do something with their lives cling to the Marxist/terrorist BS that is BLM/

    Thread
    13 weeks, 5 days and 10 hours
    Anonymous

    Vickie

    Exactly. Black people who have done something with their lives surely do not support the Marxist/terrorists of BLM. Only failed losers want to blame "the system."

    Thread
    13 weeks, 5 days and 10 hours
    Anonymous

    Vickie

    You are brainwashed to see racism and nothing but racism. Some people hold onto the worn out racist claim as if it is a security blanket.

    Thread
    13 weeks, 5 days and 10 hours
    Anonymous

    Vickie

    You are apparently the racist here. Do you have enough sense to know BLM is a Marxist, terrorist organization? Or do you care? BLM does not speak for the decent black people in this country.

    Thread
    13 weeks, 5 days and 10 hours
    Anonymous

    Vickie

    Apparently Old Navy folks don't care that BLM is a Marxist, terrorist group.

    Thread
    13 weeks, 5 days and 10 hours
    Anonymous

    Vickie

    I was through with Old Navy when I saw their Black Lives Matter commercial. Don't the folks at Old Navy have enough sense to know BLM is a Marxist, terrorist organization?

    Thread
    13 weeks, 5 days and 10 hours
    Anonymous

    DoneShoppingOLDNAVY

    It has become very convenient for stores to shut their bathrooms. How convenient for them to not have to pay that additional person to clean or maintain them but they still want your money. I won't support any business that does this. SCREW OLD NAVY.

    Thread
    13 weeks, 6 days and 23 hours
    Anonymous

    Unhappy buyer

    Ordered from OLD NAVY online, updated all information including an old address. Then paid with paypal and the order reverted BACK to the old address. Immediately called OLD NAVY. Was on hold for 53 minutes (because I have nothing better to do!) AND was told, "Your order will ship in two business days in two separate orders. Our computer system does not allow us to change an address on an online order. You will have to contact UPS or USPS after you receive your tracking information and change it that way." ARE YOU KIDDING ME? ARE YOU REALLY SERIOUS? Well, there went my business. That is the worst customer service I can imagine. I updated the shipping information, then it reverted back. DO YOU THINK UPS KNOWS THAT OLD NAVY CONVENIENTLY USES THEIR SERVICES FOR THEIR CUSTOMER SERVICE? Unbelievable. I will no longer shop Old Navy, Athleta, Gap, or Banana Republic. Complete lack of customer service.

    13 weeks, 6 days and 23 hours
    Anonymous

    mtpot

    I watched the OLD NAVY election commercial last night. I can't tell you how tired I am of corporations becoming propaganda machines for the liberal, progressive agenda. Your group think is actually tone deaf as you disenfranchise an incredibly large portion of your customer base. You arrogantly (and foolishly) think that we will simply "bend" to your culture change and not change our purchasing habits because, after all, we are just lazy sheep. You are mistaken. Our family had an entire discussion on this and have decided to cease our use of your store for good.

    14 weeks, 11 hours and 29 minutes
    Anonymous

    Hadenough

    Watched your new commercial and the stance you have decided to take. Since you think its okay to stand up with a Marxist Group going under the false premise that BLM! I will no longer need use your services. Just want you to know ALL LIVES MATTER! Plus you sell more products sold by a Communist Regime, than Made in America. You might want to stop that racist tactic as well!

    14 weeks, 1 day and 4 hours
    Anonymous

    OldNavyIsTrash

    your new commercial mentioning gender norms is trash. parents will decide whats approppatie. STFU.

    14 weeks, 1 day and 21 hours
    Anonymous

    Nora

    I am very upset with the Old Navy in Boca Raton, FL. I went in to buy some masks for my whole family and ended up picking up more things throughout the store and adding them to my cart. Then my four year old needed to go to the bathroom so with a cart full of things I head to the back only to find that old navy in their panic of all things covid 19 or whatever, has "temporarily closed" the bathrooms (both men and women)! So, incredibly annoyed and mad I left my cart full of things there and left the store so my 4 year old didn't have an accident. I find it so ridiculous that they'll allow you to shop and touch everything in the store but the bathrooms are off limits? I have to say that this combined with their support for the looting I'm done shopping at this store. There was a very nice, helpful associate (Patty) that was great but my experience with the bathroom and their response to the looting/terrorism has been terrible.

    14 weeks, 2 days and 7 hours
    Anonymous

    Not only did a BLM Chicago Lead Organizer defend the looting, calling it a reparation. She also said the stores that were trashed and looted had plenty of insurance to cover the losses. I'm not making that up!!!!

    Thread
    14 weeks, 3 days and 6 hours
    Anonymous

    M Hines

    I have shopped and loved horses clothes for years . It is with a heavy heart to stop buying clothes in your stores and on your website . After watching your commercials your stand with Black Lives Matters has helped me to make my decision. I have been married to a Police Officer for over 34 years . My son is also a Police Officer of now 12 years . The disrespect you and your company has shown is not right and I will not stand for it any longer . I am only one person but it enough of us make you feel the impact you will change your mind and apologize to the Great Police Officers in this country . Until then I will no longer patronize your store period .

    14 weeks, 3 days and 8 hours
    Anonymous

    Amy

    Old navy supports Marxist BLM. How did that work for you in Chicago. I think it's time I shop elsewhere

    14 weeks, 3 days and 20 hours
    Anonymous

    Tim a Patriot.

    Just saw your BLM commercial. You choose a color that matters which make you a "Racist" ... You are catering to terrorists whether out of fear or corporate greed... Either way you have sealed your fate. Question is this. If you are a person of color what are you doing personally for your race ? If you are white and are ashamed of your "White Privilege", why don't you quit your job , sell all you have and give all your wealth the those who are underprivileged in the inner city ..... I really don't see you doing either so with that , I'm done with your store as is my wife also. You are a pitiful and weak corporation ..... With that I leave you with this , All Lives Matter......and until you realize this , you are the problem and you are the racist.... Can you live with that ? Time will tell.....

    14 weeks, 3 days and 21 hours
    Anonymous

    Youaretheracistone

    Systemic racism, then how the hell are there so many successful blacks out there? All in your mind because you failed not the system, stop playing victim and do something other than blaming whitey!!

    14 weeks, 4 days and 11 hours
    Anonymous

    Pissedatoldnavy

    Are you kidding me?? Black lives matter, nobody else matters?? Hope you can stay in business with only money from blacks because this white is spending his money else where! Your commercial should be your down fall!! And yes I am voting Trump in November, the only president who stands for America and Americans first!!

    14 weeks, 4 days and 11 hours
    Anonymous

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    14 weeks, 5 days and 1 hour