• Orbitz

    Map
    Orbitz logo
    City
    Chicago
    Street Address
    500 W. Madison Street, Suite 1000
    Phone
    (312) 894-5000
    Twitter ID
    @Orbitz
    Fax
    (312) 894-5001
    Zip Code
    60661
    State
    IL
    Web
    http://www.orbitz.com
     
    Logos provided by Clearbit
    Anonymous

    By far the worst experience I have ever had. Incompetence in the highest degree!

    Customer service reps are clueless, along with the fact the are clearly based outside the country & are impossible to understand. I wasted hours and hours of my time dealing with them and NEvER got any resolve!

    Promised follow up never happened, calls from supervisors were never att

    21 weeks, 4 days and 2 hours
    Anonymous

    PS Dave

    By far the worst experience I have ever had. Incompetence in the highest degree!

    Customer service reps are clueless, along with the fact the are clearly based outside the country & are impossible to understand. I wasted hours and hours of my time dealing with them and NEvER got any resolve!

    Promised follow up never happened, calls from supervisors were never attempted after being told they would call back.

    Avoid using them at all costs!

    21 weeks, 4 days and 5 hours
    Anonymous

    Mz Greene

    This company doesn't care about anything but getting your money. They don't even make sure that you get a car before they take insurance money out and if you need a refund it won't be soon.

    I hate this whole company!!!

    22 weeks, 1 day and 8 hours
    Anonymous

    Anonymous

    I had the same problem with OrBitz, they were awful. No one could help and they never called back, on hold for hours. I will never use them again.

    Thread
    22 weeks, 3 days and 1 hour
    Anonymous

    Deanna Ayres

    AWFUL!! What is a short period of time waiting to speak with someone ? Half an hour? I can see why your rating is 1/2 a star. Absolutely the worst customer service ever! I would like to speak with an English-speaking supervisor to get a refund on two flights that were to take place in May 2020. I AM TIRED OF BEING ON HOLD. My name is DEanna Ayres. My phone #is: (PHONE).

    22 weeks, 5 days and 23 hours
    Anonymous

    I will never ever book through Orbitz again. I have $4,000 worth of airline credit that expired in April during a

    23 weeks, 6 days and 2 hours
    Anonymous

    I will never ever book through Orbitz again. I have $4,000 worth of airline credit that expired in April during a

    23 weeks, 6 days and 2 hours
    Anonymous

    Christine

    I will never ever book through Orbitz again. I have $4,000 worth of airline credit that expired in April during a pandemic. I was told I had ample time to book a new trip. This is completely unacceptable! I am disgusted with both Jetblue and Orbitz. This is how you treat customers that save over a year to go on a family vacation.

    23 weeks, 6 days and 5 hours
    Anonymous

    o frustrated with orbitz, have been trying to get a refund for husband and my flights, west jet canceled the trip to Canada due to the fact Canada is not allowing any Americans in their country due to covid, we been hung up on, transferred to several people and no resolution...have t

    25 weeks, 5 days and 3 hours
    Anonymous

    Felicia

    I'm so frustrated with orbitz, have been trying to get a refund for husband and my flights, west jet canceled the trip to Canada due to the fact Canada is not allowing any Americans in their country due to covid, we been hung up on, transferred to several people and no resolution...have tried several days, turned into weeks and no response from orbitz.

    25 weeks, 5 days and 5 hours
    Anonymous

    en trying to get a refund on our flights for over a month now, we've spoken to several associates, several managers, at which one point one of the managers hung up on my wife. This whole refund thing is like pulling teeth out of a great white shark. When we booked, you gladly took our money with no problem, now with this pandemic and flight cancellations, we can't get our money back. Why is it a multimillion dollar company can't do great customer service and help us out? This has been the worst experience we have ever had. I'm seeking help on this issue please. We should not have to

    25 weeks, 5 days and 11 hours
    Anonymous

    en trying to get a refund on our flights for over a month now, we've spoken to several associates, several managers, at which one point one of the managers hung up on my wife. This whole refund thing is like pulling teeth out of a great white shark. When we booked, you gladly took our money with no problem, now with this pandemic and flight cancellations, we can't get our money back. Why is it a multimillion dollar company can't do great customer service and help us out? This has been the worst experience we have ever had. I'm seeking help on this issue please. We should not have to

    25 weeks, 5 days and 11 hours
    Anonymous

    Freddie

    I've been trying to get a refund on our flights for over a month now, we've spoken to several associates, several managers, at which one point one of the managers hung up on my wife. This whole refund thing is like pulling teeth out of a great white shark. When we booked, you gladly took our money with no problem, now with this pandemic and flight cancellations, we can't get our money back. Why is it a multimillion dollar company can't do great customer service and help us out? This has been the worst experience we have ever had. I'm seeking help on this issue please. We should not have to stay on the phone line for hours at a time going through this over and over again

    25 weeks, 5 days and 22 hours
    Anonymous

    bacle of an event Their bank replied that if an event is a debacle ticket master has no responsibility as they just sell the ticket The ticket had the wrong name on it and we could not find where to go along with 500 other people and got into the show and hour late missing the first half The convention center where the event was held said they

    25 weeks, 6 days and 12 hours
    Anonymous

    bacle of an event Their bank replied that if an event is a debacle ticket master has no responsibility as they just sell the ticket The ticket had the wrong name on it and we could not find where to go along with 500 other people and got into the show and hour late missing the first half The convention center where the event was held said they

    25 weeks, 6 days and 12 hours
    Anonymous

    **** You Orbits

    orbitz Corporate Officers who train their staff to screw all their customers are scum who should be condemned to being orbitz customers for eternity.

    Thread
    26 weeks, 16 hours and 44 minutes
    Anonymous

    car to rent threw you from avis was going to pick it up they said it's corporate lot only corporate managers can get it so then I reserve another car threw you called avis to see what location they told me same thing your reservatio

    28 weeks, 2 days and 10 hours
    Anonymous

    car to rent threw you from avis was going to pick it up they said it's corporate lot only corporate managers can get it so then I reserve another car threw you called avis to see what location they told me same thing your reservatio

    28 weeks, 2 days and 10 hours
    Anonymous

    resevered a car to rent threw you from avis was going to pick it up they said it's corporate lot only corporate managers can get it so then I reserve another car threw you called avis to see what location they told me same thing your reservation are no go

    28 weeks, 2 days and 10 hours
    Anonymous

    Dave hunter

    I resevered a car to rent threw you from avis was going to pick it up they said it's corporate lot only corporate managers can get it so then I reserve another car threw you called avis to see what location they told me same thing your reservation are no good there I need help now

    28 weeks, 3 days and 1 hour
    Anonymous

    as given the information to request the refund at the end of March but they did not complete the request. I contacted Orbitz and gave them that information that the airline gave to me. After some back and fort and requesting to speak with a manager I was told that the refund was processed and the money was refunded to my card. After a week the refund did not show up. I called orbitz again and entered my itinerary number and was on hold for 90 minutes. I called from my other phone but did not use my itinerary number and was connected to a representative in less than 2 minutes while still on hold on the other phone (apparently they are screening calls). I was again told that they are waiting for the airline to refund the payment. (Seems that is the response for all refund request). I requested to speak with a manager and Francis told me that it will be a long wait. I then told him that I an not going to wait on the phone given my past experience with being placed on hold and being hung up on. He then assured that he will get a manager on the line and call me back. I waited 5 hours and no one called me back. I called back Using my itinerary number and again was on hold. I called without the itinerary number and got a representative in less that 2 minutes again (wow they are screening calls). I spoke to April who said she had to transfer me to someone

    29 weeks, 3 days and 11 hours
    Anonymous

    Dave

    Very poor customer service. My flight was cancelled by the airline. I called Orbitz to request my refund in March 2020 and was told that Orbitz will contact the airline and initiate the refund. I kept calling Orbitz on a weekly basis is and they kept telling me that they are waiting for the airline to refund the payment. For Many of these calls I was on hold for hours and then hung up on without anyone answering. At the beginning of June I called Orbitz and again was told that they are still waiting on the airline. I contacted the airline directly and they told me that Orbitz was given the information to request the refund at the end of March but they did not complete the request. I contacted Orbitz and gave them that information that the airline gave to me. After some back and fort and requesting to speak with a manager I was told that the refund was processed and the money was refunded to my card. After a week the refund did not show up. I called orbitz again and entered my itinerary number and was on hold for 90 minutes. I called from my other phone but did not use my itinerary number and was connected to a representative in less than 2 minutes while still on hold on the other phone (apparently they are screening calls). I was again told that they are waiting for the airline to refund the payment. (Seems that is the response for all refund request). I requested to speak with a manager and Francis told me that it will be a long wait. I then told him that I an not going to wait on the phone given my past experience with being placed on hold and being hung up on. He then assured that he will get a manager on the line and call me back. I waited 5 hours and no one called me back. I called back Using my itinerary number and again was on hold. I called without the itinerary number and got a representative in less that 2 minutes again (wow they are screening calls). I spoke to April who said she had to transfer me to someone else who can help me and placed me on hold. A short while after I was hung up on without anyone answering. I called back and got a representative on the line and again the story about waiting on the airline to process the refund. I am waiting for a manager to call me back

    29 weeks, 5 days and 6 hours
    Anonymous

    e booked hotels, car rental and more . After paying a ton more money to use our credit on an airfare that was double what we paid we were finally done. Woke up to an email from orbitz saying American Airlines canceled our flights . We waited on hold for another hour . We asked why it was canceled since we looked up the info on American and it was still an open flight. She explained that their site wasn't updated and takes awhile . None of it made sense. We just spoke to American and they have no idea why ORBITZ did it. Here we are on hold again because we hav

    30 weeks, 2 days and 13 hours
    Anonymous

    emic we had more patience than usual. After receiving a credit finally we decided to use it in July . We booked flights using our credit which can ONLY be done over the phone. Then we booked hotels, car rental and more . After paying a ton more money to use our credit on an airfare that was double what we paid we were finally done. Woke up to an email from orbitz saying American Airlines canceled our flights . We waited on hold for another hour . We asked why it was canceled since we looked up the info on American and it was still an open flight. She explained that their site wasn't updated and takes awhile . None of it made sense. We just spoke to American and they have no idea why ORBITZ did it. Here we are on hold again because we haven't received

    30 weeks, 2 days and 13 hours
    Anonymous

    Nita Bailey

    Dealing with orbitz has been a nightmare.our first encounter was in April. After multiple hours waiting to speak with an agent only to get disconnected. Understanding we were dealing with a pandemic we had more patience than usual. After receiving a credit finally we decided to use it in July . We booked flights using our credit which can ONLY be done over the phone. Then we booked hotels, car rental and more . After paying a ton more money to use our credit on an airfare that was double what we paid we were finally done. Woke up to an email from orbitz saying American Airlines canceled our flights . We waited on hold for another hour . We asked why it was canceled since we looked up the info on American and it was still an open flight. She explained that their site wasn't updated and takes awhile . None of it made sense. We just spoke to American and they have no idea why ORBITZ did it. Here we are on hold again because we haven't received an email confirmation of credit or refund of the added moneys we needed to book. In the meantime we have since rebooked with another company. I'm so disappointed with the lies, customer service,and the fact when we call we get different information each time . Never ever use this company again. BEWARE YOU WILL REGRET IT.

    30 weeks, 4 days and 48 minutes
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