• P F Changs China Bistro Inc

    City
    Phoenix
    Country
    Maricopa
    Street Address
    15210 N Scttsdale Rd 30 # 300
    Number of Employees
    16500
    Contact Name
    Richard Federico
    Zip Code
    85012
    Annual Sales
    559245000
    State
    AZ
    SIC Code
    5812
    Title
    Chairman of the Board
    Anonymous

    T. Byrnes

    I'm trying to get a hold of the PF Chang corporate office for the frozen foods. We just purchased the PF Chang chicken pad Thai. I have eaten at P.F. Chang's before and have loved their food. This frozen food concoction was the worst I have ever tasted. I made it according to package directions. It was extremely bland and by the time the vegetables were hot according to the directions the noodles were overcooked and mush.

    23 weeks, 5 days and 18 hours
    Anonymous

    Dale

    Sorry these people had poor experiences. Our Greensboro, NC location always does a GREAT JOB and especially with the curb side pick-up. After using this at least once a week since this mess started and again last night for a birthday meal we have agreed this is the way to go. I either will call the restaurant or place on line and the order is ready within 10-15 minutes of my scheduled time. I like this because it tells me my food had not been setting under a lamp. Staff always polite. Sometimes they are very busy and seemed stressed but always give good service.Way to go PF Changs

    27 weeks, 3 days and 23 hours
    Anonymous

    Tom

    We had a similar terrible experience in San Diego on Mother's Day! We placed our order and paid for it on-line on the Tuesday before, i.e., five days before. It was to be delivered at 2:00pm on Mother's Day. We were prepared at 1:30 awaiting our treat. Nothing at 2:00. No problem. They're busy, right. Nothing at 2:30. Nor, at 3:00. No calls from the restaurant either. Just after 4:00 I called the restaurant...the line was busy. I called again, and got the messaging system and was placed on hold. I gave up after 10 minutes. Then, I received a call from the delivery service and the driver was upset and apologetic saying it is a chaos at the restaurant. It was about 5:30 when I sent an email to PF Changs cancelling my order. The driver had called and I told him we had cancelled. He understood. His supervisor called to receive confirmation, and he understood, too. Did we hear from Changs? No! Still haven't. The good news: we had food in the house and ended up having a meal...about four hours later than we had planned. The other good news was that we had our bill reimbursed. It did take a phone call from my wife, but it did happen. We still have not heard back from our Mother's Day email to the restaurant.

    34 weeks, 2 days and 21 hours
    Anonymous

    giovannaz

    I placed an order online for a 5:15 curb side pick up time on Sunday May 10. After waiting 30 minutes outside, along with many many cars, I went into the restaurant where several people were in line waiting for their orders. I could not get anyone to tell me when my order would be ready. I called while I was there and was told it would be 20 minutes more. After 30 minutes, I called again and was told the same thing. People were becoming agitated because it was an absolute madhouse. The police were called and everyone was kicked out of the restaurant I waited another 30 minutes and finally left. I called back 2 hours after my order was supposed to be ready and they STILL had not prepared my food. My order was for $160, with tax and tip it was $193.60

    I received an email the following morning that my account was credited. However, this was for Mother's Day and as a mother I can tell you that my Mother's Day was ruined. I had to scramble and prepare a meal when I was looking forward to my favorite.

    I called the Troy, Michigan location in the morning and spoke to Nicholas the general manager. While he was very apologetic I told him that it was absolutely unacceptable for how this matter was dealt with. Because of the pandemic, many restaurants offered carry outs for Mother's Day. None had this experience, to my knowledge, in the Troy area. How the restaurant was allowed to accept this many orders with no intention of filling them is unacceptable. The manager informed me that their system crashed and they were only operating on tickets in the kitchen to prepare meals. I asked him how I could be given an update twice if my order was not located. He told me I was told what I wanted to hear.

    It is going to take me a very long time to gain confidence in this establishment or any other restaurant in your corporation. It was a disappointment and unfortunate incident. Many mothers were disappointed that day.

    I look forward to a response.

    35 weeks, 10 hours and 9 minutes
    Anonymous

    This happened also in Charlotte, NC they were not prepared, understaffed and did not inform us of the delay. It was terrible service. We had pick up at 5:15 and left without a meal and no dinner for Mother's Day. I have to contact them on how to get refunded.

    Thread
    35 weeks, 22 hours and 55 minutes
    Anonymous

    M Melendez

    MOTHER'S DAY DINNER DISASTER! I responded to your email solicitation of April 30, 2020 titled Celebrate with our Special Mother's Day Family Meals - PRE-ORDER NOW! I placed my order Saturday May 9th, receiving an email and scheduled curbside pickup for Mother's Day at 3:30pm at your Freehold New Jersey location. I received a text message notifying me that you were running 90 minutes behind which in reality turned into a 3 1/2 hour delay!!!!

    I obliviously cancelled my order and had to figure out what to feed my family of 6 who were sitting home disappointed to hear that our Mother's Day dinner was ruined.

    This was bad planning on your part. Everyone knows that Mother's Day is the busiest time in the restaurant business so you should've plan accordingly. We're very disappointed not only have you lost me as a customer but you also lost the people in my family that also were involved as future customers.

    I hope you learn from this mistake and take appropriate action to do better next time.

    35 weeks, 1 day and 46 minutes
    Anonymous

    Doug C

    MOTHER'S DAY DINNER DISASTER! I responded to your email solicitation of April 30, 2020 titled Celebrate with our Special Mother's Day Family Meals - PRE-ORDER NOW! I placed my order within a couple of hours of receiving the email and scheduled delivery on Mother's Day at 6:00PM.

    At 5:40 PM Doordash texted that the store was running a little behind. Ten minutes later the Doordash driver telephoned that the store (Rancho Cucamonga, CA) was running not a little behind but 3 hours behind because they were taking walk-in orders ahead of delivery orders. The store manager was no help to the Doordash driver who was trying to explain that my order had been placed 10 days in advance. I find it hard to believe your company could have screwed this up so badly. Certainly the night before you knew how many advance orders had been placed and what time they were promised. So the question is why did you continue to take additional orders especially on Sunday afternoon? Why did you prioritize these orders ahead of the advance orders on your promotion? When the store was open for dine-in business you only take a limited number of reservations. Same concept, right? You had a great promotion. Too bad you couldn't execute.

    Next time, I'll have a back-up plan like Buca di Beppo or Panda Express.

    35 weeks, 1 day and 10 hours
    Anonymous

    Lidi

    Mother's Day dinner disaster. Large crowd of people everyone waiting for their orders. We placed order on Saturday for Sunday pickup at 3:00. After waiting more than 2 1/2 hours, our meal still not ready. Cancelled and received refund. Completely disorganized, very disappointed, run by a young manager who clearly didn't know how to manage, Miami at the Falls restaurant.

    35 weeks, 1 day and 11 hours
    Anonymous

    Kathy

    Mother's Day dinner was a disaster, curb side pickup for 1pm they were running behind got our food at 2:36pm.We ordered a Family meal for 4 there was not enough food to feed 4 people, the food was cold by the time we got home and they forgot my lettuce wraps. So disappointing!!!!!!!!!! I called to talk to the manager in Albuquerque and they put me on hold then it hung up.Never doing PF Chang curbside again!!!!!!!!!!!!

    35 weeks, 1 day and 12 hours
    Anonymous

    Happy mother's day to me! not! pre order food at the location in Rancho cucamonga for 3:15 and it's now 6:10 and still no food. This is horrible!

    35 weeks, 1 day and 12 hours
    Anonymous

    Former customer

    Boca raton P.F. Chang's. Placed an order at 1 pm for 5:45. Total BEDLAM

    Couldn't get order. 30 or so people milling

    About. Couldn't get wait time. Teenager

    Running service. Over promised and underdelivered. You lost a good customer

    35 weeks, 1 day and 13 hours
    Anonymous

    Teena Carlile

    Called at 2:45 on 5/10/2]0 for delivery they Uber eats and still haven't gotten anything. 2 hours later. This is ridiculous!!

    35 weeks, 1 day and 14 hours
    Anonymous

    Placed an order on Thursday for Mother's Day dinner for 4pm, showed up to pick, to be told 1-2hour wait for order pickup. Was told didn't matter if order was preordered. I have been ordering from several restaurants last few weeks haven't had any issues, you need to do a better job to train your staff, I left and got tired of waiting, thank you for ruining Mother's Day Preplanned dinner. Shame on this restaurant, they should plan better, a minimal wait would've have not been a big deal but being told I needed to wait additional 1-2 hour for curbside, without getting a call or alert to let me know, food was not ready is beyond unacceptable. This was at the Sugar Land Texas location.

    35 weeks, 1 day and 15 hours
    Anonymous

    Called in a 90 dollar Mother's Day meal to be picked up at 2pm. Call to see if it was read about 5 minutes out, yes. Arrived, Parker and called to let them know I'm here. Was told it would be 30-45 minutes wait. **** way to run a business

    Store is on Briargate Pkwy in Colorado Springs.

    35 weeks, 1 day and 17 hours
    Anonymous

    Debra

    I bought your Frozen General Tao's chicken and it's worse then getting Chicken McNuggets from McDonald's, it's not real chicken and I will never buy it again, and $7.99 a bag that's ridiculous!

    39 weeks, 1 day and 15 hours
    Anonymous

    Tiffany

    I ordered my food through door dash. My food arrived on time. My food was awful my wontons were burnt to a crisp my ginger chicken was tasteless and my honey chicken was not good . I called several times and no one picked up. I am not happy. I sent a message to the corporate office.

    39 weeks, 3 days and 14 hours
    Anonymous

    Nick Theweny

    On Mar 28 .2020

    5:25 PM I order on line food for pick up at 7:30 (order # 528241107 )

    I was there before 7:30 and my order was not ready

    I wait 45 min to get my order Ready

    41 weeks, 22 hours and 16 minutes
    Anonymous

    Cheryl Anderson

    PF Chang's used to be our "Go To" gathering place for birthdays and get togethers and it never disappointed. Then you opened one right around the corner in Farmington, UT. So excited! Went once and we were so happy! Went for the 2nd time on March 11 @ 6:00 pm. What a disappointment!!! NEW menu is a joke. Dumbed down version, all the good stuff is gone. What we did order was dry, bland, boring. You should change the name to Pei Wei. At least then I know what I am getting. I could go to Panda Express and get a much cheaper, better meal and that is exactly what I will do. I will not visit this location again and if you did the same thing with the downtown SLC menu, then I guess we are done with PF Chang's. You ruined a great restaurant and are hurting your brand name.

    42 weeks, 17 hours and 57 minutes
    Anonymous

    Leslie

    We went to P. F. Chang's in Richmond last night and I must say we were VERY disappointed with the new menu. Our favorites were gone, namely the Longevity Noodles with Black Beans and Prawns and the Orange Shrimp. The Miso Ramen I got was disappointing as I couldn't taste any miso. If I didn't have a gift card to use up, I'm not sure I would ever go back. I've talked to no one who likes the new, shortened menu. Reconsider your choices or you will continue to lose customers.

    42 weeks, 6 days and 17 hours
    Anonymous

    Davis

    Took my wife to PF Changs for her birthday. The waiter could not help us with our menu selections. After waiting 30 minutes for our meals, they finally showed up, mediocre at best. The waiter then comes back 10 minutes later and hands us our bill. We hadn't even finished a fourth of our meal. When we spoke to the manager, she said the waiter gave us our bill so quickly because that was corporate policy. After speaking to the waiter, he confirmed that he was only doing what he was trained to do. For 2 lunches and 2 drinks we spent $63, before tip. We will never go back or recommend this place!

    46 weeks, 2 days and 15 hours
    Anonymous

    Hershl

    My husband and I have been going to PF Chang's for many years. Tonight we went and found a totally new, stripped down menu that was missing many of our favorites.

    The chicken soup, our favorite, is no longer offered.

    The thai curry no longer offered.

    Many other things we enjoyed.

    Forget it.

    Why ever return if you guys refuse to serve our favorites?

    You just lost two very loyal customers.

    We went elsewhere and had a delicious supper.

    46 weeks, 4 days and 11 hours
    Anonymous

    Kah

    We had lunch at P F Chang's and it was so dry. No sauce on the entry and dry rice. We ate there a few years ago and it was great but not now. Huge waste of money.

    48 weeks, 3 days and 9 hours
    Anonymous

    Linda Norton

    After thinking for a long time PF Chang's was the Cat's Meow, I am sad and disappointed. The food seems to be loosing it's great taste. The real problem today in Orem, Utah was the

    restaurant was dirty. My plate was dirty, the Soy Sauce container was filthy, the edges of the table had built up filth from not being clean and my companion pulled a long hair out of her napkin after opening it up. These are things that do not cost money to fix. I will not be going back.

    The food at the Salt Lake, restaurant was less than good. Are you trying to go out of business?

    Sad -

    50 weeks, 3 days and 12 hours
    Anonymous

    Big Red

    Quality and service is inconsistent. Manager thinks giving refund is the only answer rather than fixing the business model and culture . Inconsistencies include pricing, portion distribution and taste. Stay clear of keystone location particularly take out. The portions vary and often wrong meal in bag. Check everything before leaving. So disappointed.

    50 weeks, 3 days and 17 hours
    Anonymous

    Fabiola Gomez

    I've been a frequent customer of PF Changs at the falls for many years. Today I had a takeout order. Of their famous spicy chicken noodle soup and was very disappointed. Soup had barely any chicken mushrooms, tomato's and noodles!!! The Broth was delivered in drink cups and was watery with no flavor at all!!!!

    51 weeks, 2 days and 11 hours