• Papa Johns

    City
    Louisville
    Street Address
    2002 Papa Johns Blvd.
    Twitter ID
    Zip Code
    40299
    State
    KY
    Anonymous

    Just went to PJ's to pick up in NC (where there's been a mask mandate for a while). All 3 team members not wearing a mask while preparing and boxing food. When i yelled (politely, never cursed, just loud to be heard over the pizza ovens) from the door to "PLEASE bring out my food since no one is wearing a mask", i was told not to talk to them like that or i wouldn't get anything. I Have it all on video. Also one of the members (the who didn't have the mask on at all, the other 2 had it below their chins) walked outside to his nissan 370, got something out and tossed his hands up at me when i left. so they are trying to intimidate and fight me, because I asked "Can you PLEASE BRING MY FOOD OUT.." VIDEO COMING SOON, I WANT MY MONEY BACK AND AN APOLOGY...

    1 week, 5 days and 16 hours
    Anonymous

    Dr. Phillips

    Hi I am dr. Phillips and we were recently in a hurricane and all of our power was knocked out for one entire week lost food and it was damage to our garage and the things that were in our garage for our restaurant that was going to open in open in October but is now delayed because of the hurricane and covid-19 I'm saying all of this because in the time that we lost all of our food and I do mean all and the devastation that was going on around us we received a coupon from Papa John's stating that we could have a free pizza no charge two topping pizza that is large and I know it sounds like something small to you but it was a great deal to us thank you Papa John's there's more I'd like to tell you but I will save that for another time God bless you

    21 weeks, 15 hours and 53 minutes
    Anonymous

    India reps no good

    I hate the call center people that don't understand English and are suppose to take your order. Why can't the store staff answer and take our orders like before.

    21 weeks, 1 day and 7 hours
    Anonymous

    Terrible Pizza

    The Shaw-a-Roni pizza was the worst pizza I have ever had. The advertising on TV is totally misleading. There was hardly any cheese on the pizza we received. I will never order another one and advise everyone I know to prepare to be disappointed. Clarksville,Tennessee.

    21 weeks, 1 day and 11 hours
    Anonymous

    Rae

    If i worked for tips and you didnt tip me I would flip you off too!

    Thread
    21 weeks, 3 days and 19 hours
    Anonymous

    john thompson

    I was just getting ready to eat and called PAPA JOHN'S for delivery and said it would be honored but not delivered and was 45 minutes before closing. Manager said had 6 orders and 1 driver. I am very disappointed I always order from this location. I don't believe I will call PAPA JOHN'S again and am canceling my rewards.and membership with papa john's. Very dissatisfied with your corp. office or store obligation to service customer according to your obligation of advertising delivery services.

    21 weeks, 4 days and 4 hours
    Anonymous

    You should have gotten a new pizza!!

    Thread
    21 weeks, 4 days and 16 hours
    Anonymous

    Store I Hemet, California front person no mask. Got it out of her pocket and put on. Delivery driver had no mask!! I ordered online to prevent as much contact but you walk in store and the person you need to deal with had no mask. NO MASK then NO BUISSNESS from me, family and freinds

    21 weeks, 4 days and 21 hours
    Anonymous

    meme

    Papa johns in Durham NC on Duke street, staff makinf pizza is not wearing gloves, tossing dough in the air and landing on their hands, staff not social distancing .

    22 weeks, 2 days and 22 hours
    Anonymous

    Jeff

    I have always enjoyed Papa John until now. We have been watching your tv adds with Shaq O'neil and his Shaq A Ronni Pizza. Wait isn't it made with pepperoni that is made of Pork/Beef? I have heard Shaq claim to be a muslim and have verified it as well. I know for sure muslims do not eat pork or not even allowed to touch pork, but yet he is making millions helping your company sell pork products. What is the propriety money or violation of a religion? Good Luck with that!!

    22 weeks, 4 days and 13 hours
    Anonymous

    mikehunt

    You had it coming

    Thread
    22 weeks, 5 days and 7 hours
    Anonymous

    Anonymous

    I am very disappointed with my experience with Papa John's Pizza , Long Street, Charlottsville VA. My order was filled on time and as requested. My complaint is with the asthetics of the store and the Attendant. When I arrived, the Attendant/Cashier was standing just ouside the OPEN entry door smoking. The smoke was extremely strong and very offensive. He was not wearing a mask nor did he put one on when entering the store to check me out. The inside lobby of the store was very unclean as well as was the Attendant.

    I will not be buying pizza here again and probably not in any Papa John's store in the future.

    22 weeks, 5 days and 13 hours
    Anonymous

    We live in grand forks Nd and we had a delivery from them and it's supposed to be contactless delivere and was not and we did not leave a tip and the delivery driver drove by my house and flipped the middle finger at us I am wondering if that what they teach there delivery drivers to do with no tip

    22 weeks, 6 days and 11 hours
    Anonymous

    Joe Wetz

    Bought a Foligno pizza with extra cheese and sauce this evening with Popper bites my wife took a bite of the pizza which was very dry and did not taste right. So we called our local Papa Johns Pizza place we order about twice a month or more and the manager said we would just have to deal with it and not a concern at all! I am very upset and will not order from you all again and you need to fire the so called manager at the Mansfield,Ohio store! I would like a response in the near future please!

    23 weeks, 1 day and 10 hours
    Anonymous

    Vic

    Due to the fact that you support racism I will never order your product again

    23 weeks, 1 day and 15 hours
    Anonymous

    Christina

    I am in Northeast Ohio and I really, really miss your Cheeseburger Pizza! Please bring it back!!!!

    23 weeks, 1 day and 16 hours
    Anonymous

    Latasha

    I order a pizza from the Joseph E. Lowery location in Atlanta Georgia. After hour and a half I called the restaurant they said that the pizza was on the way. I requested a refund because on the way means that the pizza would be cold. I was told that I will be refunded. I haven't received my refund or $23 94. I've called today the 7th of August. They've given me a number to a voice mail that don't return calls. I just want my refund please.

    23 weeks, 1 day and 17 hours
    Anonymous

    MARVIN

    I live in Topeka and saw a Papa John's delivery driver in a white truck with a huge Confederate Flag on the front bumper (the one that is located on 21st and Washburn).. awssome, ways to represent your continued racism.

    23 weeks, 1 day and 18 hours
    Anonymous

    Roy McClure

    Hello my name is Roy McClure I live in the downtown area Las Vegas Nevada I have free Papa John's within that area that can deliver to me within a 5-mile radius and none of them will deliver to me I don't know what the problem is I enjoy your pizza more then Domino's I live at 416 North 15th Street Las Vegas Nevada your nearest Domino's to me is on the corner of Stewart and nellis and will not deliver if you look at the mapping you'll see I'm within the 5-mile area

    23 weeks, 2 days and 8 hours
    Anonymous

    Russel Meinka

    this forum doesn't do anything to change how people are treated. The only thing that works is don't buy from unethical business. They don't look on here to see complaints Because they don't care. they deserve not our business. you can call, you can write, post on here and all. but nothing changes. See these corporations are just to big to fail. they have 10 customers in line to buy their garbage food. You and I mean nothing to them.

    A class action law suit might help.

    Thread
    23 weeks, 4 days and 7 hours
    Anonymous

    Jimmy

    I went to the papa johns in kingsland, ga and witness a young lady serving drugs (weed) to someone out a papa johns box. Plz be careful and check your food before u go. Should i report or no?

    23 weeks, 4 days and 11 hours
    Anonymous

    Hilda Woods

    I had the worst purchasing experience of my life today and I am 69 years old. First of all I called at 9:30 a.m. and a guy answered the phone and listened to what I wanted and then said, "You will have to call back at 10:00 a.m. we are not open". I went on line and tried to order on line and the site would not let me put in a delivery time. So at 10:30 I called the store and they told me I could not have the large order special I would have to order online I also told her that I really needed the pizza to be delivered at 12:00 p.m. She said she was sorry I would have to order the pizza online. I tried to explain that I could not get it to work at all some time she connected me with a help desk that insisted that there was a button I should push. I could not find it. We worked forever. When I tried to put in my credit card that I use every day for everything and it would not let me put it in it kept telling me something was wrong. I had my husband try as well and he could not get it to work. Knowing that the pizza must be delivered by 12:00 p.m. I begin to panic after a while.thinking the order would not be delivered on time. So at 11:30 I called the store back and told her my story again and that I would have to order from her. Now she talked to me earlier and did not even remember that I had a time deadline. She asked every question in the book. I told her I really needed the pizza to be on time. She try to up-sale me all during the conversation. I told her I just needed five pizzas and for them to be delivered on time. Not only did I not get the large order discount. I was never asked if I wanted to give the driver a tip. I don't know if she included a tip or not or what my balance was. I think there should be someone in the store that could solve problems like this in a timely manner. I did not feel that my business was important to them. I felt that they were annoyed that I was an interruption of what they were doing. I work customer service and trust me I serve the public much better than this. I find a way to solve the problem.

    Thanks.

    Hilda Woods

    23 weeks, 5 days and 13 hours
    Anonymous

    Won't be back

    Went into the location to pick up my pizza, and I was screamed at from the door that there was only one person allowed in the store at one time. I asked the idiot where was the other person, and she said they were in the bathroom. What sense did that make? I have been a loyal customer for years, but will not be returning to that store for any reason. That is not the first time that employee has been rude to me. Then she motioned for me to come in the store to get my order. I am a healthcare professional, and had been working a 12 hour shift taking care of sick Veterans, and all I wanted to do was relax, and enjoy my favorite pizza with my family after a long day. She needs to educated on customer service, and common sense! During these crazy times, she should be grateful to even have a job. Horrible experience, and that store has lost a customer. I refuse to be mistreated in a place that I spending my heard earned cash with.

    24 weeks, 9 hours and 40 minutes
    Anonymous

    steph

    you are incorrect. i was wrongfully terminated from papa johns today, they do not care. they touch money then straight to the food. they dont wear masks and actually make fun of the coronavirus.

    Thread
    24 weeks, 1 day and 9 hours
    Anonymous

    Driver left my pizza on the ground when told my office doesn't accept packages the sprinklers came on

    Terrible service once again!!

    24 weeks, 1 day and 16 hours