I am 90 years old and have been a Peapod/StopandShop customer for several years. The new
ordering system confused me. On August 7, 2020 at 1:00 p.m. EST I was connected to a
service representative who deserves recognition. He had an excellent speaking voice, a helpful
understanding attitude and gave clear instructions. I hope this commendation is passed on to
You have lost my sign in information leaving me no way to contact you. How can you be so incompetent. I have sold my stick and I will never order again. If you're y want to call to apologize (which you must be expert at doing) , you should have my number. I will make every effort to ensure that no one uses your delivery service.
Why can't I return the plastic delivery bags for REUSE by Peapod? The delivery guy says he'l take them, and they get RECYCLED. Given the light packing of each bag, that's a lot of plastic. I can't continue to use your service unless I know all those like-new bags are ging reused.
I am trying to get information on my order, I was put on hold for 19 minutes, not happening. I will be finished with peapod and will look for other solutions, I just sold my stock in peapod.
I am done with Peapod and beyond disappointed with your service. I am a person with an underlying condition who actually NEEDS at home delivery. I have been a customer for years. You have had a problem with every order since Covid. The worst wS last week ROTTEN STRAWBERRIES BANANAS AND CHOP MEAT THAT WAS EXPIRED. There is absolutely no excuse for a Peapod employee to place ROTTEN food in a customers bag. Despicable . For 24=years I've been a Stop & Shop customer..I figure that's close to $170,000 ...and this is how you treat that allegiance
Same thing happened here.Dont waste your time calling. As soon as the mistake is made they cannot legally take the food back because of contamination. I wasted two hours of my life trying to return the food left on my porch..
As I write, my 94 year old Dad called to say that Giant/ Peapod left a huge grocery order on his porch that is not his! I have been calling stores, corporate offices etc for over an hour and have gotten nothing but recordings. Sadly the 10 bags of food will end up rotting because no one will answer me. Sorry. Did my best.
YOUR SERVICE IS THE WORST AND I SENSE CORRUPTION AND NO CUSTOMER SERVICE WITH THE EXCUSE OF COVID , KEEPING POEPLE WAITING ON PHONE HOPING THE GET FRUSTRATED AND HANG UP AND YOU WALK AWAY RIPPING THEM OFF ON DELIVERIES ! MAKE ME PRESIDENT AND ALL YOU EVIL COMPANIES AND CORRUPTION AND ELITE TYRANTS ALONG WITH THE DRUG EPIDEMIC AND GREED , POWER AND EVEN FILTHY HOLLYWOOD WOULD BE IMPRISONED INDEFINITELY ! LET THE PEOPLE RIZE UP IN THE STREETS BY THE MULTI MILLIONS AND TAKE THIS NOT COUNTRY , BUT WORLD BACK FROM YOU DEMONS AND REALLY SPREAD THE LIGHT OF GOD !
I am unable to contact customer service at Peapod... all I get is a recorded message asking me to try again. I have been trying (at all times of the day and night) for a month-and-a-half, and still there is no response.
Please tell me how to cancel my PodPass and Peapod account as of 3/12/20 when Peapod service was no long available to me and/or to my area.
In the past Peapod delivered reasonably good service - but now, in all honesty, I would rate the current Peapod customer service as: Terrible.
P.S. My last delivery on March 11th was missing many items and the eggs that were delivered were mostly broken.
I would like a refund for this too.
I am having the very same issue and I've not been able to contact anyone to cancel my services. I purchase a PodPass in advance expecting WEEKLY grocery delivery. If Peapod is overwhelmed because of Covid, then maybe they should have thought about locking out new accounts instead of neglecting their existing customers. I'm cancelling ASAP and switching to another service.
What a joke, stuff is opened and have gone bad and I didn't get half of what I ordered and they charged me for things I didn't get.. this is a horrible service I will never order here again.
I find it hard to understand why PeaPod is telling me that my PodPass will be automatically renewed. I haven't been able to get a delivery slot since mid-March. I've paid for a PodPass and not been able to use it for the last five weeks because you all have not been able to add more delivery times and/or employees so that even it my delivery has to be made in advance, it's still impossible. No delivery slots. None. Period. For more than a month. And not it's impossible to talk to customer care on the phone. I'll see if the email I sent gets to anyone. I am really quite furious that you are so not customer-friendly. You lock us out and still want to charge us for PodPasses.
Cannot contact customer service. Missing over $60 worth of food. Got somebody else's bags. Have been calling customer service for hours and can't even get put on hold. I understand tough times but email is not an option and I'm not going to just forget about the shortage. It's a lot of $ and somebody else is missing their stuff.
No time slots available for Instacart as well as Amazon Pantry and Prime. Does someone know something that I don't know? Amazon sellers...usually difficult to find item from same seller (priced within reason) as it is becomes unavailable after once or twice bought. I search Amazon every day. Very, very, very, rarely find acceptable paper towels, toilet paper, tissues, disinfectants, etc. I found and ordered a different brand of toilet paper I'm not familiar with, a brand name, 3 weeks ago. I am still waiting for it. Just received text from Amazon seller is no longer on site. If it does not arrive within a few days after expected delivery date contact Amazon for refund.
former loyal customer
I'm getting the same thing in NY. The time slots are filled the same exact time they post the new delivery date. Obviously those slots are filled before they even make it to the general public. This Peapod is a scam now and it angers me because I used them for so long, even before this whole covid thing. Calling them is a joke and a waste of time.
former loyal customer
I'm so disgusted with Peapod. The time slots show as filled the same time they post the new delivery date. That impossible.. unless whomever runs the website is giving the timeslots to their family and friends before they even post it to the general public. Peapod is now a scam and they've lost a customer. I used them long before covid hit, but no more. I'll shop somewhere else. I hate being scammed.
Customer service stinks. No answer.
I have been trying to call Peapod for days now and the call is disconnected immediately. I was overcharged on my grocery bill for items that I returned because I was unhappy with the substitutes. How can I get Peapod to reimburse me?!
For the second time, my delivery time is erased from my order. Please give e a delivery time. As off this AM it was May 5. What happen
The moment reservation selections are listed for the next "available" day, THEY ARE ALL ALREADY TAKEN! HOW CAN THIS BE?? Are the times released for some people before others? How can they be reserved before they even become available for selection? I just don't understand!!
And, are you taking any calls, ever? Whenever I call, I'm told the call volume is too high and am "encouraged to call again later." Then call is promptly disconnected.
You had excellent service for us the past 2 years. I don't understand what's happening now.
A friend once said, "You can't complain about the service here, because there isn't any!" Sounds like peapod. Tried about 20 times today to reach customer service by phone without success. Hard times, sure, with the pandemic, but with so many people losing jobs, peapod could hire some of them to do phone sales and service. Not even the pandemic excuses such poor customer care.
I understand that this is a pandemic but I never receive half my items on my list in the Riverhead ny. Besides the fact I have to wait weeks to get deliveries they are always incomplete. Who is stocking shelves. This is the only store which is 40 minutes away. I have also noticed from your comments section that you are not getting back to people. I mean not one bag of chips in store. Really. you can at lest substitute things. Who is doing your shopping? I am 80 years old.
I am a public accountant and I have been trying to get on simple question now for two months and Peapod is playing games and they keep giving the run around and will not answer one simple question. What are they hiding? They say they will call me back, but they never do. They just keep giving me BS answers.
Where the heck is "my account"on the website?
I need to cancell the automatic delivery
podpass as my mom has passed away.
PS I was not able to get food delivered to her
for the past month and we were weekly members
for 6 years!
Dear customer services representatives,
What is going on??? I've been a Peapod customer for years and now I cannot get a day at all! The reservations only allow up to May 2 and every single delivery slot is booked??? This is crazy, people are looking for work so here's your opportunity to expand your services. I cannot believe that you guys are as lacking as the rest of us. Well, I guess your supply chain must be faltering; otherwise, I don't understand why I can't get a date for delivery! Time to expand the calendar out past May 2. Let's go!!!