• Petsmart

    City
    Phoenix
    Country
    Maricopa
    Street Address
    19601 N 27th Ave
    Number of Employees
    26500
    Contact Name
    Philip Francis
    Zip Code
    85027-4010
    Annual Sales
    2147483647
    State
    AZ
    SIC Code
    5999
    Title
    Chairman of the Board
    Anonymous

    Pamsky

    Due to the support of politics with PetSmart charities you are losing more and more of my business as I find new suppliers. Spent 100.00 at a Mom and Pop store just now

    14 weeks, 2 days and 15 hours
    Anonymous

    xtina

    I work at a petsmart and would like to wear at least animal print or pet themed masks at work instead of us only getting to wear the ones petsmart sells or plain colors. Since we have to wear them all day why not make it fun to wear animal print or animal face masks since we work at a pet store. We get alot of compliments on our cute masks and love how we personalize them. Please reconsider.

    14 weeks, 4 days and 8 hours
    Anonymous

    Disgusted

    I am no longer her supporting petsmart because of the support of a Marxist anti capitalism BLM. The word is spreading quickly Regarding petsmart stand on this matter. Nike lost 750 million because of their BLM support. The Marxist BLM organization does not support black lives.

    14 weeks, 4 days and 16 hours
    Anonymous

    Rick

    I will not go back to this Petsmart on Campus Parkway in Riverside CA. The lines at the cash register are awfully long but the worst is that they don't desinfect or clean between customers. This is not safe. They are increasing the risk of COVID infection.

    14 weeks, 5 days and 4 hours
    Anonymous

    Anonymous employee

    What are the COVID-19 protocols when someone becomes positive. Why are employees being told that they cannot test and if they do they have to stay home even though they are not symptomatic and they are just doing it to feel safe. The Riverside CA store shut down if they are concerned. They need to stop harassing employees to not test or else they will be sent home. And they are asking others to not test so they can get overtime. That is terrible. You need to investigate.

    14 weeks, 5 days and 4 hours
    Anonymous

    A concerned employee

    Petsmart in Riverside CA is being unethical trying to bargain with employees offering overtime hours if they don't TEST for COVID-19. An employee tested positive and those co workers that decided to test were penalized and sent home until the test results are back even though there were no symptoms. This is against the mandates and regulations both CDC and OSHA. What a shame. You need to correct this. You are playing with the livelihood of human beings.

    14 weeks, 5 days and 4 hours
    Anonymous

    Steve Alexander

    PetSmart should stick to financially assisting animals, not LGBT. Because you are being political and non-inclusive, we will no longer be shopping at PetSmart.

    14 weeks, 5 days and 13 hours
    Anonymous

    Was very very upset to go into Pet Smart today and when I lookEd at the dogs at day camp it was pitiful!!!! One unfriendly young man was standing in a corner and was having NO interaction with any of the dogs!!! There was urine on the floor and it looked like he hated cleaning it up!! No excuse for this..... wanted to take pictures and videos to put on FB. This was in Greenville SC! What else happens when no one is looking!!! Should have cameras for owners to see what happens during the day! Disgusting!!!!!!!

    15 weeks, 9 hours and 26 minutes
    Anonymous

    Robert

    Just went to store #1534 in Conroe TX, my total was $7.32 I handed the lady a $10 bill she said it's got to be exact change or we round up to the next dollar. What a **** ripoff, I said go ahead when the cash drawer opened it was full of change, I ask well what is all that change for? She said it's new store policy, it's a **** ripoff is what it is, I'm on SSD and .76 cents is a lot to throw away because of some democratic ploy to screw Americans over. This **** keeps up I won't be able to take care of my pet, I definitely will be searching out other places to buy pet supplies

    15 weeks, 11 hours and 46 minutes
    Anonymous

    Mollie

    I apologize that this happened to you but during these times we need to help each other. You are probably safer ordering from Amazon anyway.

    Thread
    15 weeks, 1 day and 6 hours
    Anonymous

    SmarterThanMost

    Not everyone can wear a mask ya idiot. Try telling a vet that was water-boarded and/or a woman that was raped with a guy's hands covering her mouth and nose to wear a mask!

    Thread
    15 weeks, 1 day and 13 hours
    Anonymous

    Danis Klatt

    Visited east Peoria, illinois store today, looking for certain food for pekinese due to some issues, & staff there are always friendly, helpful, & knowledgeable! Kudos to them!

    15 weeks, 2 days and 12 hours
    Anonymous

    LB23

    The worst Customer Service ever! I will never deal with these people again! I place an order online for Hills Rx Food for my cat, which they charged my card, and now they say it's impossible to order Hills Rx food online, My vet sent the prescription & also called to authorize the purchase. This was done at Pgh Mills Mall ,PA. Those people are awful, they don't know what they are doing!

    15 weeks, 3 days and 15 hours
    Anonymous

    Jeff

    Golden bye you care only about you,PetSmart donates money to save animals .Amazon does not,so fare the well

    Thread
    15 weeks, 5 days and 10 hours
    Anonymous

    Who cares?

    Cool. Bye.

    Thread
    15 weeks, 6 days and 10 hours
    Anonymous

    Alive and kicking

    seriously? if it saves other customers from being at risk... good riddance

    Thread
    17 weeks, 13 hours and 26 minutes
    Anonymous

    Goldendoodle lover

    Yesterday I visited Store #2722 in Foley, Alabama as I do approximately every three weeks to purchase a specific dog food along with other miscellaneous items. I do not wear a mask, I believe it is a complete overreach of control and they are completely unnecessary. I am shocked at how many business are willing to permanently lose customers over the issue. So, as I entered the store, an employee standing at the door said (very kindly) masks were required to enter and if I didn't have one she'd be happy to provide one for me. Since, I cannot buy this particular dog food anywhere else locally I smiled and took the mask and put it on. She thanked me for 'cooperating''. I grabbed the dog food and without picking out any toys or extra items as I normally do, I checked out and left the store. When I got home I immediately went online to Amazon.com and ordered the dog food to be automatically delivered to us every three weeks. Not only will I not have to haul a heavy bag of dog food from a store again, I also saved quite a bit of money. I will never step into a Petsmart again.

    17 weeks, 4 days and 13 hours
    Anonymous

    Jacqlyn Smith

    Today I visited store #1752 in Easley SC. I was with my husband and 2 kids. We was interested in looking at the repotiles. A lady employee approached us and ask d if we needed assistance I said no thank you. She them proceeded with you must have a mask. I let her no we could not and do not wish to disclose why my family can not. She went on and said PetSmart required us to wear one to shop. I said no it is a guideline and we are not able. She then went to walk away as she mumbled "assholes" other customers heard her and stated y'all should really speak to manager. My husband asked to speak to the manager she said she was the assistant store manager. We asked who her manager was and she refused to give us a name. We left the store and I called the store to find out the managers name she answered the call and still refused to give the store managers name. This is unacceptable behavior for customer service fr any one especially in a manager role.

    17 weeks, 5 days and 11 hours
    Anonymous

    Lblunt

    Maya Rupard at your Orem location is the absolute best! A true rockstar who has a solid fund of knowledge about products and Characteristics/needs of various dog and cat breeds. Promote and reward this rare kind of outstanding employee

    17 weeks, 5 days and 14 hours
    Anonymous

    Lady at receiving has a real bad attitude towards delivery drivers at the Longview tx. Store

    18 weeks, 5 days and 20 hours
    Anonymous

    Registers would have been closed by then so there's nothing they can do anyways and maybe you shouldn't take it out on the employees who have been screwed over during this whole thing but realize that the internet isn't always correct. And I'm sure you've noticed with covid that most stores' posted hours aren't correct. You should have called. I don't feel bad for you one bit

    Thread
    18 weeks, 6 days and 8 hours
    Anonymous

    If you don't like it then do curbside pickup

    Thread
    18 weeks, 6 days and 8 hours
    Anonymous

    Would you like to be in the line of fire when telling people they can't? Do u want to be spit on or threatened and possibly with a gun? They have online ordering for people who don't feel safe.

    Thread
    18 weeks, 6 days and 8 hours
    Anonymous

    The Apex NC area has been voted one of the best towns in the US to live in. Great area! Who does the hiring for the Apex store? There's absolutely no diversity and the store can't keep employees. Predominantly always white people in their 20's with various bright hair colors. Lol.

    This is coming from an 56 year old white woman whose grown up in the Raleigh area.

    19 weeks, 2 days and 11 hours
    Anonymous

    Macy M

    Most companies are making masks mandatory. It's mandated in KY. Why is the store in Florence KY not following the mandate? Why are they still allowing unmasked customers to shop. Gov Beshear clearly said No shoes, No shirt, No mask, no service. It's not fair to employees or other customers.

    19 weeks, 3 days and 7 hours