• Pizza Hut

    City
    Dallas
    Street Address
    14841 Dallas Parkway
    Zip Code
    75254
    State
    TX
    Anonymous

    I live in Florence Alabama and the Pizza Hut here is horrible and have bad customer service the managers and workers are very disrespectful and they are calling threatening me and I feel like something should be done a lady just called from (PHONE) at 840 this morning and refuse to give me her name and steady calling to I guess try to curse me out when I already consider Pizza Hut a no go for now on I'm never ordering her again and I guess they feel some type of way I feel people with home training should work and if u lack respect and skills to do the job u should take a step down also Tina and Steve are some names of very disrespectful people that takes part in this on florence Alabama

    3 weeks, 6 days and 15 hours
    Anonymous

    Wow. I live in Round Rock, TX and order pizza all the time from our local Pizza Hut. Which is located on South A.W. Grimes Blvd. I have it delivered. This would be the first time I drove to go pick it up. I ordered our pizza and wings online and it told me it would be ready in 14 minutes. I live about 15 minutes away so I left right away to go pick it up. It was also supposed to be curbside service. We pull up 15 minutes later and park in the area reserved for curbside service. I called the store when we arrived like it said to in the app when I ordered. I called 3 times and there us no answer. So I get out of the car to go ask about our order. A young boy comes out and asks my name and phone number and goes back in to check on our order. He comes back out and says there is no order under that name and that they have recieved. So I show them my order on my phone, that I ordered through the app and he goes back in. Then comes back out and said they never made the order and something must be wrong with the online ordering thing. And they are sorry but didnt make it. Well my roommate told them we want our order cooked please and we should get a discount or something and if he can please get the manager on duty. A young girl with blue hair came out and we explained the situation. She apologized and said it would be 15 minutes. So we were hungry and decided to wait. Fifteen minutes later, still nobody came out with our order. They brought other orders out but not ours. So my roommate gets out and goes up to the door and asks the young kid if our order is almost ready. He asked for the name on the order again! We told him and he came back out and said they never started the order and if we would like to order again!? We were fuming by then. We asked for him to please ho get the manager again. He went inside and 10 minutes later..she comes out and tells us she us the general manager and she just didnt make the order.!! Awful customer service skills and terrible management!! I dont understand how the store makes any money with the online ordering not working, them not answering the phones, and then not making orders for carryout??? We love pizza hut and are cert disappointed and will not return to that location and will let friends and family know as well. Signed Pissed off in round Rock Texas

    4 weeks, 2 days and 2 hours
    Anonymous

    To JC, Why would you go back to a place that you claim made you sick? Not just twice, but three times?? I don't want to call you a liar bra, but that doesn't make sense. There has to be other pizza/sandwich places in your area? You also said you ate a sandwich that made you sick? Nobody in their right mind would eat the other sandwich after getting sick from the first one. Just don't go there anymore and tell everyone you know to stay away. If the store doesn't make money, they will be forced to close the doors.

    Thread
    4 weeks, 4 days and 7 hours
    Anonymous

    Bev

    The pizza hut on Pembroke Ave , Hampton,Va near Buckroe beach. . . Went there to order a couple pizzas and the place is DEPLORABLE . . The inside and outside is beyond disgusting. . Place the employees sitting in chairs outside the door smoking and cigarette butts are everywhere. . The parking lot is full of holes and the outside building needs care . . Trash was everywhere, yet no one tending to it but plenty time to take smoke breaks .. . No gloves were worn or face masks by the employees. . I left and I won't be back . . . I know management could do better. .I will give you one star because I couldn't complete the survey without doing so . .

    13 weeks, 3 days and 4 hours
    Anonymous

    Lydia S

    This Pizza Hut has an employee whom his wife tested positive for COVID-19, and even like that the manager has him driving for the business and exposing people. My understanding is if someone in your household was expose, the whole family has to quarantine until they get tested and test negative. But what can you expect from Kenedy Texas Pizza Hut it's always been such a dirty place to eat at.

    13 weeks, 3 days and 7 hours
    Anonymous

    Angie

    That is so, so true John that is the reason why they are closing so many stores. They cannot and won't fool the people anymore. Enough.

    Thread
    13 weeks, 4 days and 3 hours
    Anonymous

    Richard

    I have had pizza from several locations, and it was very good. Two days ago I ordered from one Pizza Hut I had never been to in Canyon Texas. We ordered 2 large pizzas, picked it up and brought it home. It was the WORST pizza we EVER had. There were two pieces eaten from each pizza, the rest we threw in the trash. We live 14 miles from their location, by the time we got home with the pizza they were already closed.

    13 weeks, 4 days and 9 hours
    Anonymous

    Anonymous....... I would like to give Noah, from the pizza hut on Wurzbach Rd, kudos for the great service i was given when went to pizza Hut, I have had some problems with my orders that i have placed for pick up, I wasnt looking for a hand out, just what i ordered. I hope that Noah is recognized for his great Customer Service. cause you sure cant get threw to Corporate. Thanks Noah

    13 weeks, 4 days and 10 hours
    Anonymous

    Cole Almonte

    I know that Pizza Hut is struggling when compared to Domino's, but please, I have an idea that you can have for free that will really help. I know the millennial market is one you particularly struggle with, but don't forget the power of the nostalgia market. If you, even temorarily, revive the Big New Yorker and/or Sicilian pizzas I know they will be a hit. You offer no real trademark/specialty pizzas anymore, nothing as a brand identifier. Please, take my advice, it will be the right move.

    13 weeks, 5 days and 14 hours
    Anonymous

    Kalie

    I worked there for almost a month and never recieved my pay and i would like to no what to do about it. I have brought it to the GM and Area coach they dont seem to care

    13 weeks, 6 days and 1 hour
    Anonymous

    JC

    Savannah Missouri Pizza hut is making customers sick. Rarely a car in the parking lot. Poor quality of food. I got sick eating there 3 times, my family got sick, friends got sick. Obviously the food is poor. I dont know anyone who will eat there ever again. I had 2 sandwiches. Ate one one night, got sick. Ate the other one the next day and got sick. I could understand one sandwich not two. Pizza is disgusting. Clise this place and save lives and trips to doctors for food poisoning.

    13 weeks, 6 days and 6 hours
    Anonymous

    Luis sanchez

    My wife got wrongly fired from the Pasadena tx location and they won't pay her, her check

    13 weeks, 6 days and 14 hours
    Anonymous

    Hustlesmclovin formerly known as Mike

    I need to speak to someone in HR about a incident that took place at the Lumberton NC store where racist remarks were made after a female delivery driver took a delivery from another driver, then accused him of gossiping about her. Then she followed him around the instigating the incident. She then used the phone in the store to call her husband and said " This **** up here called me meth mouth and you need to come here and **** him up. So he then went into defense mode because he is a Veteran with PTSD, anxiety, anger and depression. It's documented. The female driver Rhonda at the Lumberton store. Rhonda was not fired after admitting that she instigated the whole thing.

    14 weeks, 1 hour and 19 minutes
    Anonymous

    I spend a lot of money at Pizza Hut on Patteson Drive in Morgantown WV.I waited an hour for the pizza and waited another half hour to get the pizza when i live 5 minutes away it was cold and i spent 41.00. I tried to call the woman she pretened to be foreign and said i had the wrong number pretended to patch me through to someone to lhang up.Later was found out it was an american woman playing to be foreign so she wouldnt have to deal with anything and she was making pizzas with no mask on and no rubber gloves.We went in person to settle it she asked us to leave.i will never order from there again and i will tell everyone not to order there for to me if theres a pandemic why isnt pizza hut taking measures to ensure there customers safety.

    14 weeks, 5 hours and 42 minutes
    Anonymous

    Bob

    I went to go inside the restaurant and was met at door and was told that I could only go in if I was dining in. My and I eat in the restaurant a few days ago and while we were in the restaurant dining people were coming in picking up food so why couldn't I go in and pick up the pizza

    14 weeks, 7 hours and 23 minutes
    Anonymous

    Susan Molen

    My Pizza Hut Restaurant if fabulous! They have done a wonderful job during COVID.

    My problem is the ordering online. I wish the online ordering would work twice the same way. Today I tried and it would not let me order pizza deals. It would let me use loyalty points on chicken. So I went off and called in my order. So right there my pizza price goes up. I told the person I want to make sure I got my points. I also wanted to order chicken and use my points. She wouldn't let me said I had to order online. That she couldn't give me the points I'd have to talk to customer service. So she transferred me to the store manager. Now his hand are tied. I understand that. But yours aren't. It's absolutely crazy in this time where you need the business that your service doesn't work! I want chicken tonight and I don't get it cause I'm not putting my Hut through it cause you aren't redoing your job. Get it fixed and make me a happy customer.

    14 weeks, 8 hours and 6 minutes
    Anonymous

    The Hut, ain't cutting it!

    Holey Canoni,

    Today I ordered a JG coupon special for pick up; told wait 20 - 25 minutes, simple thin crust, 3 topping. Arrived, paid, ate 2 slices and wondered what was wrong, it just doesn't have any taste, just like spices aren't too there.

    It was bad, really not at all like I remember, seasonings, flavor, and I thought "gee, frozen pizza is better than this."

    I tried it cold, still just nasty. I peeled off the cheese and chunks of uncooked ground beef, mushroom, bell peppers. Look Ma! No spices, no little oregano. basil, or anything resembling flavor bits. Wow! Are you so cheap and dumb that you insult people with nano sause to make you $$.

    Give it up sell out to the gas stations for pizza by the slice.

    There is no quality at Pizza Hut, it's gone!

    14 weeks, 1 day and 1 hour
    Anonymous

    Neenee

    I just pick up my order from 3697 Hwy 5 #4 in Douglasville ga. Mike the manger is okay with serving his guest burt. Cold pizza. Also that establishment do not know the meaning of.

    CONTACTLESS Pick up. Second time order with them and both experience was terrible. Not everyone wants free food or to have to take time out their schedule to come back to establishment that Did Not care enough the first time to make sure the order is done right.

    14 weeks, 1 day and 7 hours
    Anonymous

    I can't believe what I just experienced at your Pizza Hut West delivery in Garden City Kansas I went in there to pick up my order and there's a woman spitting up throwing up whatever Back by the stoves am I said something about it the girl said she hasn't been feeling good you know what I did with my pizza when I got home I threw it away I can't believe this. This is Travis Smith in Garden City Kansas and if you want to call me to ask about this that's fine (PHONE)

    14 weeks, 2 days and 5 hours
    Anonymous

    Sam

    I ordered Veggie Pizza yesterday from store in Hamilton and when I picked up the person at drive thru confirmed it was veggie Pizza. When I came home I see the pizza was full of beef and sausage. I called the store and the person who picked up was pieced off that I called with problem and I could hear both the manager and the employee shouting and screaming at each other.

    14 weeks, 3 days and 13 hours
    Anonymous

    When employees ask for reviews of books do the managers also check the security cameras so match drops with times and employees on the drops? Why do our computers lock up all the time? Problems remain after updates. Normally things are good but ever six months their an issue.

    14 weeks, 4 days and 49 minutes
    Anonymous

    Upset Pizza Hut Customer

    I ordered pizza from the one on hugh howell in Tucker GA, I paid online and asked for crubside pick up.

    Upon arriving I called to let them know that I was there to pick up my order, when the lady answered the phone the first thing said was Im not bringing your pizzas out!! I said excuse me and then she said i cant hear you and hung up. I had to go in and get my pizzas, the first thing she said was are you my name and I said yes, she said your all ready to go. Nit to mention upon going in to pick up my food, it was nasty , very dirty inside... I will never buy pizza from here again!!!

    14 weeks, 4 days and 17 hours
    Anonymous

    Sandy Proctor

    The pizza hut on burkhalter rd in statesboro, ga sucks. twice already they have not delivered my order. I've had to call 3 times over 3 hours while teens and children sat at my house hungry. The first time we didn't get our order until 2am the second time I asked to speak with a manager and she was a condescending **** blaming me and said I don't get any credits even though the first time this happened they promised me credits. She was hateful as hell and should not in the least be in any position of customer service. Her name is Charlene 3talked to me like I was trash

    14 weeks, 5 days and 2 hours
    Anonymous

    gabriel

    Hello my name is Gabriel sanchez ..I live in grants new mexico ,im sadly reaching out in regards tou tour pizza hut store here in grants ,,, its the most disappointing, disgusting,unprofessional pizza hut I've ever dealt with ,,,it used to be really good to eat at here in this small town ... im particularly, pissed off about my order i just received,,,it looks like they took the pizza box out of the dumpster and reused it ,,its soggy smells horrible, theres food on the outside of the box,the pizza taste like ****...Please look into fixing this pizza hut its gnna get someone really sick ....

    14 weeks, 6 days and 4 hours
    Anonymous

    Bob

    the pizza hut in Mannford Ok. sucks they don't honor all the TV adds that are seen on TV, but you can call the pizza hut in Sand Springs Oklahoma and they do. They tell you to shop with in your community but how can you when they don't want your business. I think it's sad that they want to conduct their business that way, I wonder if corporate office knows how they conduct business, I hope some one reads this and complains.

    14 weeks, 6 days and 7 hours