identity take over
Irresponsible company. In 2017 my address was changed to someone I don't know. I never lived in Santa Fe, NM but my address changed to shows I live there. Now my accounts been breached.
Every time I call my case work isn't available and that they won't transfer you to a supervisor they also want to argue with you and then they are rude ! I am trying to get ahold of John Stranffeld he is the CEO and Chairman and President I assume he must be running the dang company but I know this is the worst company I have every self with and that's sad
Fed up already
I'm trying to find an address for someone higher up. One rep told me my policy was not good, to SHRED it. Another rep told me to get a court order if I want information. My husband died in February and I'm getting nowhere. Thought I would try by mail!
Timothy A Ferrari
Your company is nothing but crooks. My mother passed 20 years ago I new nothing of the police. When I was sent the only paper work that was found in some paperwork I contacted the joke of this world wide bunch of thieves to get nothing but excuse after excuse. With great prayer I hope karma bankrupt every single one of you crooks.
Pissed off son of a deceased mother
This company is nothing but crooks they refuse to stand behind their policies. You call and get told one thing from one person then the next you get told something else by another person. The employees have shown me that Prudentail insurace does not honor contracts.
Prudential is not a great customer service company. I have called about 10 times or more and still not resolution. My mother passed away in March and still I am dealing with the incompetent customer service department. I tried to contact the corporate office and there is no number. I have received so many different answers that is don't know who to believe. How do you come down to the truth. Frustrated. What can you do.
I have been helping my neighbor with Prudential Insurance. She is beneficiary and a little older, does not have email. They call her once in awhile and have stated they are a fractured company - very true. We faxed things to a department, as we were told, then told I sent to wrong department, person can see in computer but I had to fax again to a different department. That is just one of the stressful things.
Now when we received the checks for the deceased we sent a cover letter and returned the checks. We are still getting notices that they will send a collection agency after us. One of the calls the person told us these checks were cashed by Chase Bank, we do not have a account there. She was going to notify fraud department to check. We were happy about this, as we did not cash these. We are still getting letters and my neighbor is very stressed and this and the virus is not helping her. I. will be sending a letter to Prudential Financial with this information to Newark, NJ. My other letters went to MN,and IL. The checks were made out to Ann L. Miller and Vivian Kemensky is the Beneficiary and trying to do the right thing here. I'm sure you wont call her but if you decide her home number is (PHONE)
Hi...Thank you for the info..This company is a joke. I been trying to get a loan from my life insurance for a month and a half,each time i call they tell me they did not get my fax.....I have faxed my stuff 4 times,going on 5...
can you please reply back with the number but type out everything? Like one two three etc. this site is hiding the numbers. thanks!
I see you posted this a year ago. I will tell you that nothing has changed. My mother in law passed away and I sent them not 1 but 2 faxes with cover letters and court docs naming me the Personal Representative on the account. Low and behold they only got the cover page of the first fax but somehow the page with the court doc didn't make it. The second fax they tell me doesn't even exist (although I have the confirmation page stating it went through). Here is the kicker when I first called in I requested the customer rep ID # and then requested a supervisor. The supervisor told me that I could wait up to 48 hours and call back to see if the second fax would be attached to the record. Well guess what folks, as luck would have it, when I called the customer service number today the "supervisor" just so happened to answer the phone. What call center has supervisors answering phones?!?! NONE! I used to work at one. When I informed her who I was and what I was calling for she began to stutter and requested that she place me on hold. I requested her supervisor and she refused to transfer me. Oh and by the way the second fax never made it on the record so I must re-fax a third time.
Having a loved one pass is hard enough. I have dealt with John Hancock-AWESOME. Fidelity- AWESOME. MetLife- AWESOME. Prudential has been the worst most difficult company to deal with. Insensitivity, rudeness and incompetence rein supreme. Worst part of it they don't care either!!
I called to report the death of my Father and to claim his life insurance. The agent was trying to sell me stuff instead of cashing in his policy. My parents had been paying on this policy since 1987 nice way to do business
Please revisit your TV commercials as they are juvenile and for the amount of money you pay for TV time you could lower everybodies premiums. Also, reading the reviews you need a lot of help with customer services.
JOHN STARNGFELD, PRESIDENT AND CEO
JOHN STARNGFELD, CEO AND PRESIDENT
APPLICATION T527690 APPLICANT CARLOS ALBERTO MACCHI DOB : 10/04/1949, SSN 7523, TERM LIFE INSURANCE AMOUNT $ 150,000.00
ADDRESS 22311 SW 88 PATH
CUTLER BAY, FL 33190
TIBURON INSURANCE SERVICES DOES NOT PROVIDE A RESPONSE NOR THE REFUND PREMIUM OWED ON MY ABOVE REFERRED CASE, NOT ANSWER ANY QUESTIONS REGARDING MY APPLICATION SERIOUSLY. CAN PRUDENTIAL FIND ABOUT MY PREMIUM REFUND AND KINDLY RESPOND JUST TO THIS MATTER.
CARLOS A. MACCHI
here's what you need to do. iin my case,ii wanted to talk to a live person to change my address on my life ins policy. To AVOID being outsourced to ASIA, call (PHONE). Press prompt #4. When a live person answers, make sure you have reached the JACKSONVILLE, FLA office. Make sure you are in the POLICY HOLDER RELATIONS DEPT. I spoke with an INTELLIGENT, PERSONABLE AND INFORMATIVE rep by the name of TERESA. THANK YOU LORD FOR TERESA! If you follow this advice you should have a pleasant experience and be able to conduct your business. Now, if you want to SPEAK with someone at COMPUTERSHARE call them at (PHONE)(within usa & canada). When you receive the prompts, keep pressing 4* over and over until you hear that they are transferring you to a LIVE rep. You should then be able to resolve your issues.
horrible customer service..terrible company..tried to get owner of life insurance changed to someone new and they made me have a doctors note to say i am my own guardian and could make that decision..since when is this a requirement ?
How can a listed life ins. Company get away with such frauds?
Did you know that in many of their offices you MUST be locked out from entering until a Camera system allows you entry to the business??
Who does that??
Patricia Del Carlo
worst company I have ever dealt with! I cannot get a change of address done! There's a glitch in their system because I used to have an international address. I have had supervisors and tech support work on this to no avail! Now my retirement funds are held captive because I cannot submit a withdrawal online or over the phone to my new adresss! Getting ready to hand write corporate, but not expecting any answers nor resolutions from them!
Future investors take you money elsewhere and save yourself this grief!!!
The worst company ever!!! First they didn't have the right beneficiaries listed and it took me a month to fix it. Now for the last two months I've been trying to find out what the hell to do to get my minor children's inheritance from my deceased uncles account and have been told 30 different things. I was told send this and it would be fine and it wasn't. I've had to recount the story Atleast 50 times because you never get the same person twice and god forbid they let you talk to the person actually handling your claim. Special mention to a customer rep named Be Be. What an absolute ****.
Strangely enough I was in the process of trying to find contact info. My mother passed and I called Prudential to see about insurance. I know she had a couple of what was called "dime debits". They said everything had been "cashed in". I accepted that answer. Then, a year after her death, I received a letter from the Commonwealth of Virginia telling me they had Prudential funds I needed to claim. In going through the process of filing I am unable to find anyone at Prudential that knows anything about anything. I honestly believe that if Prudential plays with this long enough I will also pass (83 now) and the problem will go away.
Call New Jersey Department of Insurance
Jane Holter /Daughter/Executor of Estate
My mother had an Alliance account she passed in September of 2018. My Father was beneficiary whom passed 13 years ago!
TDI Texas Department of Insurance says that all we needed to do was present both death certificates an a copy of the will stating the executor of estate!
Well prudential still has not released policy money an estate is delinquent on taxes an insurance due to this idiocy on prudential insurance!
So the Estate is having not only file complaint with TDI but is filing a suit for all delinquent debts!
These people are thieves an are on a list of 5 top insurance companies who defraud families of life insurance policy funds!
Have you seen the big castle the CEO/ manager of prudential lives in?
Well it's obvious it not from any yearly income!
Phillip McGraw/Dr.phil is from Wichita Falls, tx an we have notified him with a plea for help on this estate matter an so people will not be buying insurance from these crooks!!!!
It's immoral what these people are putting families through in times of grief!!!
TERRIBLE CUSTOMER SERVICE EXPERIENCE!!!! I CALLED ON TWO SEPEARATE OCCASIONS TO GET AVAILABLE AMOUNT FOR LOAN AND WAS TOLD THE SAME THING BOTH TIMES TO ONLY FIND OUT WHEN IT WAS TO LATE THAT THEY WERE INCORRECT. i WASN'T ABLE TO EXCEPT THAT THANKFULLY AND TRIED TO FIGURE OUT WHAT THE FIRST 2 AGENTS WERE LOOKING AT. WHEN I DID THAT I FIGURED OUT ON MY OOOOOWWWWNNNN WHAT THEY DID WRONG! RIDICULOUS, I SHOULD NOT HAVE TO FIGURE OUT WHAT THEY DID WRONG ON THEIR END TO FIX MY PROBLEM. THEY SHOULD OF BEEN RUNNING THESE SCENARIOS THROUGH TO HELP ME AND FIGURE IT OUT. AFTER BEING ON PHONE FOR OVER 2 HOURS AND SPEAKING TO USELESS SUPERVISOR I SOON UNDERSTOOD WHY THE REST OF THE DEPT WAS GIVING OUT MIS-INFORMATION. I'VE NEVER IN MY LIFE HAD SUCH A BAD EXPERIENCE. DO YOURSELF A FAVOR AND CALL CORPORATE FOR ALL YOUR ISSUES. #PRUDENTIALTERRIBLESERVICE
WS....count yourself as lucky...at least you have received some checks.
So many of us are STILL WAITING
Is this the Law in all 50 states? I'm in NJ. Who do I need to call.
We are all in a mourning period and their service or Lack of it, is a disgrace
Ted do not write prudential!!!
Call your Department of Insurance in the state where you live!!!!
Mine is Texas Department of Insurance!!
They are going to investigate an bring suit against mr.John Strangfeld an his band of crooked employees!!!