• Rent a Center

    City
    Plano
    Street Address
    5501 Headquarters Dr.
    Number of Employees
    19700
    Contact Name
    Mark Speese
    Twitter ID
    Zip Code
    75024
    State
    TX
    Title
    Chairman and CEO
    Anonymous

    Rent-A-Center butler commons pa is terriable Jason the store manager comes.ro your home to accept cash payments with never sending receipt as well.as yesterday Thursday rent a center didn't open till.10 yet was knocking on my **** door at 9:04 am.jason says she needs B's bro you don't stop before time.punched in stores.not open quit being.leaches for junk **** your stuff.is.trash breaks.down within a.year it's junk then Jason has been told.for 7 months to come.get this **** and doesn't then lies.to.his boss it's on record i.have all texts and messages when does it become.harrassment bothering my wife.when.home.alone and **** real professional Jason I. Butler commons and that store is trash they hound and show up.earlynat times.omim.just in

    13 weeks, 5 days and 3 hours
    Anonymous

    John Lawther Jr.

    Rent-A-Center butler commons pa is terriable Jason the store manager comes.ro your home to accept cash payments with never sending receipt as well.as yesterday Thursday rent a center didn't open till.10 yet was knocking on my **** door at 9:04 am.jason says she needs B's bro you don't stop before time.punched in stores.not open quit being.leaches for junk **** your stuff.is.trash breaks.down within a.year it's junk then Jason has been told.for 7 months to come.get this **** and doesn't then lies.to.his boss it's on record i.have all texts and messages when does it become.harrassment bothering my wife.when.home.alone and **** real professional Jason I. Butler commons and that store is trash they hound and show up.earlynat times.omim.just in the neighborhood B's.

    13 weeks, 6 days and 21 hours
    Anonymous

    Sonora ca rent a center is a joke. U have a kid who claims to be the manager who talks over u and doesn't offer a solution but yet makes sure to attempt to get into a whos right match. The other employee there JR no matter what day of the week is cont

    14 weeks, 7 hours and 44 minutes
    Anonymous

    unsatisfied

    Sonora ca rent a center is a joke. U have a kid who claims to be the manager who talks over u and doesn't offer a solution but yet makes sure to attempt to get into a whos right match. The other employee there JR no matter what day of the week is continually complaining and is confused af. There the absolute worse

    14 weeks, 20 hours and 16 minutes
    Anonymous

    rstand covid and business in addition to living on a island. No excuse for terrible service, miscommunication and misinformation that we have experienced. Under 6 weeks ago. My spouse and I went to the rac at 200 Kanoelehua, Hilo Hawaii. Where we put a cash dep of $100 for a living room set. With the info that the order would be in by the following week. To our surprised how fast it be in we clxld our order at another store who clearly told us was going to take awhile due to the amount of shipments coming into the island. But since the rep assured us it was already shipped we transferred to RAC. Over a week went by no call so we called another rep answered and told it was not in due to the young brother shipments going down and would be another

    14 weeks, 5 days and 7 hours
    Anonymous

    Hilo

    We understand covid and business in addition to living on a island. No excuse for terrible service, miscommunication and misinformation that we have experienced. Under 6 weeks ago. My spouse and I went to the rac at 200 Kanoelehua, Hilo Hawaii. Where we put a cash dep of $100 for a living room set. With the info that the order would be in by the following week. To our surprised how fast it be in we clxld our order at another store who clearly told us was going to take awhile due to the amount of shipments coming into the island. But since the rep assured us it was already shipped we transferred to RAC. Over a week went by no call so we called another rep answered and told it was not in due to the young brother shipments going down and would be another 2 wks. After 2 wiz no call. So called again and were told that it was in Cali and coming in and would be 2 wk.Again waited no call. We called 2day talked to manager crystal who hung up on us after explained all delay due to covid.for holding our cash funds for that long interest or credit for items.

    15 weeks, 18 hours and 3 minutes
    Anonymous

    My name is Alice. My husband and I have several items through rent a center. The manager at the Steubenville, Ohio store is very rude. We have never missed a payment until last week. When I tried to talk to the manager and explain what was going on, she kept cutting me off and swearing. Poor customer service and we won't rent anything else from the company. Once the xbox is paid off, we will go elsewhere. The other employ.. ., ., . ,

    15 weeks, 4 days and 22 hours
    Anonymous

    Alice and Andrew

    My name is Alice. My husband and I have several items through rent a center. The manager at the Steubenville, Ohio store is very rude. We have never missed a payment until last week. When I tried to talk to the manager and explain what was going on, she kept cutting me off and swearing. Poor customer service and we won't rent anything else from the company. Once the xbox is paid off, we will go elsewhere. The other employees are nice, the manager is the problem

    15 weeks, 4 days and 22 hours
    Anonymous

    CYNDIE

    I want to make a complaint first of all on here, then I'm going to Corporate or whoever else will listen! I live in Madison, Al and I'm making a complaint on the Rent A Center on University Blvd I had went online to Rent A Center to actually look at their cell phones! I had to go through pure hell and still wasn't able to get what I had originally went online for in the first place! I had seen a bad on there that $1 will get you until the first of August. So I paid the $1 ordered the phone which was a Samsung Note. It stated on there that I would receive a call about them delivering it but I never got a call!!! I had to call them to find out they had none of the Note's anywhere in Huntsville so they were gonna go to Decatur to get me one the following Monday! Monday rolled around and no one ever called! They never called Tuesday so Wednesday I called them and now they tell me they (for some reason) did not get the Note for me but couldn't even call to tell me what was going! I was counting on that phone! Now they say they don't have any phones at that Rent A Center but they can get me a A70 somewhere in Huntsville! By now this is on a Saturday! I go to the store! There was 2 lazy **** workers in there who wasn't doing anything but the Manager couldn't even come out and greet me or anything considering I had spoked with him on the phone during this time! The regular employee kept going back and forth between us! So I got there thinking I was going to pick up the phone somewhere in Huntsville! now they have no phones in Huntsville so I gotta go to Decatur! Also, they have no A70's only a A50 which is barely any better than the one I have and I'm having major problems with! So I said okay whatever! He rings me up but here I am thinking what about where I had set it up before with my $1 but yall didnt help me then! Now they're saying it $45 WTF Nope I got my paperwork back and left! They didnt even say I'm Sorry, kiss my ****, nothing! They were ready for their lunch cause before I could make it to my car the manager was hurrying to hi Eating on the way out and never said a word to me! Rent A Center yall gonna have to do better than that!!! No wonder the store looked like somebody was living outta the place! It stunk in there and there was **** being assembled everywhere! Very Dangerous! If Someone could PLEASE contact me! My email is (EMAIL) if you do not then I will take my next step which is The BBB!!!

    15 weeks, 5 days and 4 hours
    Anonymous

    Nawww

    Thread
    16 weeks, 1 day and 23 hours
    Anonymous

    Sandy

    I know what you mean. They have insurance to help with your layoff due to COVID-19 as long as you have a return date. In my case I was laid off at my work campus closed all staff and workers laid off all students . All staff and workers return on August 13 2020 for a meeting and return to work.for in my area every thing started open up. Well my job didn't I am still laid off.my.job is still closed I had to pay weekly out of my unemployment checks.for July. I found out through a lawyer I should not have to cause laid off due to COVID-19. they have all the paperwork. Now I had to send paperwork to the unemployment office to show that our campus is still closed. Yesterday rent a center was knocking.at my door wanting all my stuff cause I had not made a payment I had not ever missed a payment at all. I explained they didn't care they still want it I almost had everything paid off . 7 more payments all would be done. This is at store 634 in Indiana

    Thread
    16 weeks, 6 days and 20 hours
    Anonymous

    er is a joke. The people that work for them harass you all the while the pandemic is happening and absolutely nobody is working and places are being shut down. You'd think they'd be a little more understanding when someone has been in the hospital sick for weeks and also their mother passing away during all this. But instead they Harass me and my family daily. Something needs to be done. I've given you people over 6 grand in a year and they still want more money. Would love for someone from corporate to call me back. All I keep getting is hung up on and a quiet lin, ,, , , ,

    17 weeks, 1 day and 8 hours
    Anonymous

    Nicole

    Rent a center is a joke. The people that work for them harass you all the while the pandemic is happening and absolutely nobody is working and places are being shut down. You'd think they'd be a little more understanding when someone has been in the hospital sick for weeks and also their mother passing away during all this. But instead they Harass me and my family daily. Something needs to be done. I've given you people over 6 grand in a year and they still want more money. Would love for someone from corporate to call me back. All I keep getting is hung up on and a quiet line when they call back.

    17 weeks, 1 day and 21 hours
    Anonymous

    udest people In the world ..they have no empathy.. just because They're employed during covid19 they don't have to treat us unemployed people like animals .. I do believe that they're Racist .. I hope something bad happen to each and every employee in that store .. I have been telling them since March to get this furniture.. they didn't come to July .. bad enough they tried to FORCE me and my pregnant daughter to carry a sofa and loveseat up the stairs to the front of my house .. after they realized that there threats didn't work they finally came and got it and purposely tore my stairs up in my house dragging the furniture up the stairs because they had a hard time but yet expected a pregnant woman and another woman to carry it .then said they're

    18 weeks, 1 day and 8 hours
    Anonymous

    udest people In the world ..they have no empathy.. just because They're employed during covid19 they don't have to treat us unemployed people like animals .. I do believe that they're Racist .. I hope something bad happen to each and every employee in that store .. I have been telling them since March to get this furniture.. they didn't come to July .. bad enough they tried to FORCE me and my pregnant daughter to carry a sofa and loveseat up the stairs to the front of my house .. after they realized that there threats didn't work they finally came and got it and purposely tore my stairs up in my house dragging the furniture up the stairs because they had a hard time but yet expected a pregnant woman and another woman to carry it .then said they're

    18 weeks, 1 day and 8 hours
    Anonymous

    udest people In the world ..they have no empathy.. just because They're employed during covid19 they don't have to treat us unemployed people like animals .. I do believe that they're Racist .. I hope something bad happen to each and every employee in that store .. I have been telling them since March to get this furniture.. they didn't come to July .. bad enough they tried to FORCE me and my pregnant daughter to carry a sofa and loveseat up the stairs to the front of my house .. after they realized that there threats didn't work they finally came and got it and purposely tore my stairs up in my house dragging the furniture up the stairs because they had a hard time but yet expected a pregnant woman and another woman to carry it .then said they're

    18 weeks, 1 day and 8 hours
    Anonymous

    Disgruntled customer

    Waipahu, HI rent a center are the rudest people In the world ..they have no empathy.. just because They're employed during covid19 they don't have to treat us unemployed people like animals .. I do believe that they're Racist .. I hope something bad happen to each and every employee in that store .. I have been telling them since March to get this furniture.. they didn't come to July .. bad enough they tried to FORCE me and my pregnant daughter to carry a sofa and loveseat up the stairs to the front of my house .. after they realized that there threats didn't work they finally came and got it and purposely tore my stairs up in my house dragging the furniture up the stairs because they had a hard time but yet expected a pregnant woman and another woman to carry it .then said they're going to charge me for cleaning . I will be contacting the bbb.. and naacp.. basically anybody that will listen being that I contacted the corporate office 4-5 times and my calls or emails were never returned.

    18 weeks, 1 day and 17 hours
    Anonymous

    r of rent a center for decades but after today I will never be a customer of your establishment again. I was lied to about a purchase I made 9 months ago and was told my purchase would be paid off in that 9 months. I called today to see how much I had left to pay only to be told I had 9 more months to go. When I asked what the pay off would be, I was quoted $327.94. When I went in to pay for it in full, the employee said it was $397.27 when I questioned it, the employee basically told me to shut up and try to understand. He made me feel stupid. Needless to say I got the pay off $327.94 . I told him before I left I do understand if it was explained to me correctly. His name is Joe B. And he works at your rent a center in Decatur,

    18 weeks, 4 days and 9 hours
    Anonymous

    I've been a customer of rent a center for decades but after today I will never be a customer of your establishment again. I was lied to about a purchase I made 9 months ago and was told my purchase would be paid off in that 9 months. I called today to see how much I had left to pay only to be told I had 9 more months to go. When I asked what the pay off would be, I was quoted $327.94. When I went in to pay for it in full, the employee said it was $397.27 when I questioned it, the employee basically told me to shut up and try to understand. He made me feel stupid. Needless to say I got the pay off $327.94 . I told him before I left I do understand if it was explained to me correctly. His name is Joe B. And he works at your rent a center in Decatur, In

    18 weeks, 4 days and 21 hours
    Anonymous

    I have been trying to get the CEO email address; your stores are in most predominantly urban communities where the people are in a poverty-stricken way, trying to live nicely. Your stores are robbing our people of their hard-earned money. We are being charged with extremely high-interest rates. I had some struggles in my life, and this was my second time using your company. I pray to God I never have to again. I applied for the assistance during the Covid19 I was humiliated on the phone by your staff asking why I can not pay it's my schedule payday I said Sir we are not working due to the Covid19 he than states, so i am working you need to pay this bill, I called your customer service to apply for the assistance no call back at all, but your employee will cal

    18 weeks, 4 days and 23 hours
    Anonymous

    Jermerl Wells

    Hello,

    I have been trying to get the CEO email address; your stores are in most predominantly urban communities where the people are in a poverty-stricken way, trying to live nicely. Your stores are robbing our people of their hard-earned money. We are being charged with extremely high-interest rates. I had some struggles in my life, and this was my second time using your company. I pray to God I never have to again. I applied for the assistance during the Covid19 I was humiliated on the phone by your staff asking why I can not pay it's my schedule payday I said Sir we are not working due to the Covid19 he than states, so i am working you need to pay this bill, I called your customer service to apply for the assistance no call back at all, but your employee will call 10x a day for payment but not the other way around. Unfortunately, my father passed due to covid19, and I was able to pay off my washer and dryer, but I asked for the insurance info back in June 2020. Still, no word I have called 3x asking how can I pay for my insurance no response. That Jeffery Store in Chicago is the WORST. With the way the world is now, I will be posting to the BBB, and I will be organizing a boycott.

    18 weeks, 5 days and 5 hours
    Anonymous

    refrigerator last Monday and joe store in Irving Tx would not help us get one we will not go back to rent a center no more we are so mad we went to Aaron and got a refrigerator and they were very nice to us we got it the so

    18 weeks, 5 days and 7 hours
    Anonymous

    Lonnie Bruhin

    We try to buy a refrigerator last Monday and joe store in Irving Tx would not help us get one we will not go back to rent a center no more we are so mad we went to Aaron and got a refrigerator and they were very nice to us we got it the some day you have false advertisement on the wed sit so we are very mad Lonnie I!nda Bruhin

    18 weeks, 6 days and 4 hours
    Anonymous

    That is true

    Thread
    18 weeks, 6 days and 17 hours
    Anonymous

    e is Audrey Moore I've been Purchasing from your stores sense 2000 + the young lady her name is Kennie I Don't recall her last name she is Very Very Unprofessional as I were explaining to her over the phone bout the issues that had a while back with you company...She wouldn't letting me finish explain to her.... She kept talking over me when I were trying to explain to her, She was talking over me and then afterwards she hangs up the phone on me I've tried to call back she will pick it up and she hangs up repeatedly with out saying anything... I've call to speak too the (Manager) about HER Attitude...... HER Attitude is Unacceptable in that Store if you want to keep good paying Customers someone needs to train on Her how to talk to Customer and not talk over them as they're trying to Explain to her what's going on...That's not the first time she

    has spoken to me that way I've let her by the first time...But this Second time (No Way)... This is the reason why I'm writing to you all. She's is Very Unprofessional...

    I have been purchasing from that store since 2000 nev

    19 weeks, 4 days and 9 hours