• Rheem Manufacturing Co

    City
    Montgomery
    Country
    Montgomery
    Street Address
    2600 Gunter Park Dr E
    Number of Employees
    1600
    Zip Code
    36109-1413
    Annual Sales
    574400000
    State
    AL
    SIC Code
    3639
    Anonymous

    Carlos Cordova

    Rheem, you should be ashamed of yourselve's! I am still waiting for a phone call from y'all. I paid nearly $5,000 for a complete ac system for my home, and had to pay a company ( $300)to install the outside blower motor that was still under warranty. I could have changed it myself in about 20 mins. I will do anything in my power to give your company bad publicity, and educate others on how you treat your consumers! My local news outlets will definitely be involved as social media! If Rheem wants to make it right, they have my contact info. (EMAIL)

    21 weeks, 22 hours and 17 minutes
    Anonymous

    Caused Sparking Fire After 6 Days

    Water heater failed after 6 days. Plumber found the main wire from factory was loose and kept blowing breaker and burnt insulation from fire. Customer service are total robots and make you jump through 100 hoops just to get parts for the pretend warranty. Now they will not cover the total service call because there are two calls because Rheem sent me the wrong parts. Do not buy this water heater. FAKEWARRANTY is not real and you will have to pay labor out of pocket. Now I will be fighting to recover my expense on a water heater that was built with a failed system that caused two huge sparking events at the heating elements that actually burnt the insulation causing a small fire. If this burns my house down at least it is on record because the Rheem customer service robots said they do not recommend a replacement. Rheem you are on notice that this unit needs replaced and you refused to do it thus you will carry the liability in that your company told me it was fine.

    21 weeks, 4 days and 3 hours
    Anonymous

    Mrs. Consumer

    Haven't had my Rheem Water heater for 2 years and already is leaking, and now I have no hot water. I have to now hire my plumber to come and disconnect the water heater, take it back to Home Depot, and reconnect it back up. $450. The water heater I had before this lasted of 20 years. What a piece of trash.

    24 weeks, 1 day and 21 hours
    Anonymous

    Far from the BEST!

    What a dissapointment! My unit hasn even last 10 years! Thought I was buying the best..far from it..My unit before lasted over 30 years! Cheap parts that break and oxidize!

    27 weeks, 1 day and 1 hour
    Anonymous

    CQ

    Rheem water heaters are not good like they use to be and the warranty is terrible. Customer service sucks.

    29 weeks, 3 days and 20 hours
    Anonymous

    Rheem products has to be the worst **** brand on the market. This company doesn't have any moral or honest values. You can't reach customer service or anyone that can give advice on how to return your product.

    42 weeks, 1 day and 44 minutes
    Anonymous

    jOHN

    Needed a new water heater. Got Rheem - BAD MOVE! Started leaking from the case 2 weeks before warranty end. Rheem said "get your own plumber". He said, "Can't fix, it's leaking from inside the case." Got bill, Rheem refund site jammed and inoperative. Response from Rheem, "send an email to this". Still leaking, so Rheem said, pay for replacement and we'll pay....website JAMMED AGAIN! STAY AWAY FROM RHEEM AT ALL COSTS!!!!

    42 weeks, 3 days and 22 hours
    Anonymous

    thebare

    My next step will be attorney general office. These people are the worst. They have no concern for their customers. I wouldn't refer them to my enemies.

    44 weeks, 3 days and 18 minutes
    Anonymous

    Unreal

    They've removed my complaint. I wonder why. Maybe cause it was the truth!!

    48 weeks, 2 days and 6 hours
    Anonymous

    DO NOT SPEND YOUR HARD EARNED $$$$ ON RHEEM PRODUCTS!! Visit your local plumbing and ac supply Co and talk to them for your best individual needs, they will talk with you like you're an actual human being, buyer beware from Rheem and save your $$ and lots of stress if you love your hot water and ac on hot days. This company is no good just look at their ratings.

    49 weeks, 1 day and 15 hours
    Anonymous

    Here's your sign people DO NOT RETURN THIS WATER HEATER TO PLACE OF PURCHASE. That right there should've deterred me but man was I stupid. And no replacement parts hanging on the wall next to the tanks, man was I stupid. 6 year "LIMITED" warranty, man was I stupid. When the lady at home depot looked up the replacement part # on the Rheem website that I needed it came up "discontinued". Man was I stupid. Listen people, don't be me.

    49 weeks, 1 day and 15 hours
    Anonymous

    Diane

    PLEASE CONTACT ME -

    I NEED TO FIND OUT SOMETHING.

    YOU have terrible customer service.

    A two and half hour WAIT.

    51 weeks, 2 days and 22 hours
    Anonymous

    I couldn't get a "real" plumber or a fake plumber to touch this piece of garbage. I couldn't even get a plumber from their LIST OF CERTIFIED RHEEM plumbers, to even look at it. Does this tell you something?

    Thread
    1 year, 3 weeks and 1 day
    Anonymous

    I think sending them the piece of **** is a great idea! Mine would be right there along side yours. If every dissatisfied customer who was stuck with one of these, they would be piled high in front of their corporate office. If that isn't making a statement I don't know what is. I am also blasting them on social media. What we really need is a CLASS ACTION LAWSUIT!

    Thread
    1 year, 3 weeks and 1 day
    Anonymous

    CJ

    Five years ago, after Hurricane Sandy destroyed my home and neighborhood, I began to rebuild. I got rid of my oil tank and switched to natural gas. At the time, it was highly recommended that I get a Rheem Tankless Hot Water Heater, "the best around!"

    Well, fast forward five years later, the "Best around" is no longer working. It seems, after extensive, time consuming research that the motor blew and in turn, the control board also blew. My first thought, how convenient, that as soon as the warranty expires, the unit blows. I contacted Rheem, who told me to contact an authorized Rheem service provider in my area. Well, guess what. Not ONE of them returned my calls when I explained the situation. In addition, when I tried to purchase the parts on YOUR WEBSITE, it said that the parts were not available. Hmmm. What does that tell me? That tells me that you don't carry the part, because you are not longer selling the unit. Hmmm What does that tell me, well maybe it was a piece of garbage and you are no longer manufacturing it. When I eventually did find a supply house that carried it, they said don't replace the control board without replacing the motor, because the same thing will happen again. ??? Interesting. This is the "best around"? I think not. I contracted customer service to voice my concerns SEVERAL times. Oh, they promised me that they would look into it for me. Never heard back from them. So, Rheem manufacturing, I plan on putting this out on social media in whatever venue is available. I plan on letting people know what kind of company they are dealing with, and what kind of products you are selling. Your facebook page is filled with all kinds of PR showing what a generous and socially conscious company you are. Well, looks are certainly deceiving. ZERO STARS!!!

    1 year, 3 weeks and 1 day
    Anonymous

    Tia Griffith-Bates Canton Ohio

    Never again will a Rheem product be in my house! I bought a brand new water heater that was defective. Instead of replacing it, they ordered a part gor it and I had to wait on the part and their contractor to repair it. I HAD NO HOT WATER FOR A WEEK!! Terrible company, selling junk! BEWARE!

    1 year, 4 weeks and 2 hours
    Anonymous

    (EMAIL)

    I have never had such a miserable purchase or problems as I have had with a hot water heater I have purchased from your company, 6 mo old the odor detector sensor went out I contact your company and got nothing but a run around and refusal to honor the manufacturer warranty, I was without hot water for over 2 weeks, I'm disabled and on oxygen, I ended up paying a plumber to come out replace it.at my own expense, because you refused too, now my hot water heater is leaking from the tmp valve.once again ,I have called you and you claim my hot water heater is registered to someone else in another state, I dont know how considering its sitting in my house since the day I bought it!,once again I am getting the run around and refusal to honor your warranty, and once again I had to pay out of pocket to have a certified plumber come out replace the tmp. Valve ,at my expense ,its still leaking plumber does not know why its leaking, so now ,I have to pay another plumber to come out and troubleshoot the problem and pay to fix it again!,I purchased the hot water heater 2-13-18, this is not acceptable, is this how you manufacture your products?, is this how much you honor your craftmanship?, is this how much you value your customers?,I am beyond upset and disappointed by the way I have been treated by your association, I am on a set income and cannot afford to continue to pay for plumbers and parts on a new hot water heater ,I will never buy another product from you again and I will make sure everyone knows how well you are treated by rheem

    1 year, 8 weeks and 3 days
    Anonymous

    Oscar Palacio

    I am writing you about your water heater! Serial #M111831647,Modal #G4OT12EN38UO this is the 3rd water heater we'v had to replace! I am so disappointed with your product! The inconvenience that we had to go thru & no one could authorize some plumbing company to come out and replace this one for us! I am disabled and hard to get around and have an ADA shower that I would not have access to anywhere else. I had to call a plumber to come out to take out the old and take my wife to Home Depot to replace this one! Believe me I did not want to get another Rheem! Never had a problem with Sears water heater!! Our Grandchildren were here and no hot water!! Inconvenience of starting the week end spent all day trying to get a plumber here! We live on a fixed incomes ,so to pay out of pocket is insane! I hope & pray that you reimburse us for all our troubles!! Thank You and God Bless

    1 year, 15 weeks and 6 days
    Anonymous

    Dr Robert Gross

    i need the address of the CEO for the Rheem Hot Water Division. I have a large piece of **** hot water heater to mail directly to him. It was sold as and marketed as the newest and greatest on the market and has fail to meet any of the VERY basic standards.

    We have had nothing but problems and have been waiting during this time for over a month with nothing but excuses and faulty parts being sent to us for repairs. This is affecting 2/3 of our home. Areas including is kitchen, 3 bath rooms and laundry room. We have had to decline care of children and elderly adults due to NO hot water for care. Issues, excuses, and loss of time have gone on for an excessive amount of time for over a year. Please send me the address of the CEO so I might pack this up and at my expense send to him so he might install at his personal resident. After dealing with this unit I am sure he will leave RHEEM due to false marketing - advertising and theft of personal funds. I will continue to push this inefficiency out to the public in any way possible, starting with social media and our legal counsel.

    1 year, 20 weeks and 4 hours
    Anonymous

    Disgusted

    Had a Rheem hot water tank installed on August 14,2019 on the next morning August 15,2019 the tank was leaking water at the control panel. Call Rheem they are sending the part to my home and the technician is suppose to call with in 24 hours after part arrives. Rheem is also saying they will pay up to $125.00 to repair it. I have two babies in home one 5 yrs and one 2 yrs and no hot water. It is so sad that Rheem can't do a better job on customer service .Letting all know that I will file a complaint with the Better Business Bureau.

    1 year, 21 weeks and 5 days
    Anonymous

    Brian

    Hello. I need some expert advice from you. I have a Heat Pump system and the Outdoor unit has a small leak in the condenser coil. The leak has been in the coil since new and the mechanics can't locate it. The unit is about 7-1/2 years old. I have had 3 major breakdowns in the 7-1/2 years since the unit was new. The TX valve on the indoor coil was rebuilt once and replaced 2 years later. The original had a leak. The TX calve on the outdoor unit failed and had to be replaced. I just paid to have the unit topped off with refrigerant with hopes that I can replace the whole indoor and outdoor unit with a new one or just replace the outdoor condensing unit. The model number of the outdoor unit is RPNL024JAZ. The mechanics that have worked on the heat pump knew what they were doing and did made the repairs perfect. The problem is the service that I received. I was without a cooling system for a week to 10 days. The reason was that the company only had 1 mechanic and I was just put on hold. I think that leaving a Vacuum pump on the system for 3-4 days 24/7 is a bit excessive. Anyway I like my system but I cant deal with The constant problems. I have found a reputable repair shop in my area and they added a pound of refrigerant that will hold me until fall when I can replace the outdoor unit or going with a different brand. I am aware that the indoor and outdoor units are matched sets. I would prefer to just have the outdoor unit replaced. Can you advise me as to how much a new outdoor unit will cost me. There is a distributorship in my area where the products are shipped to, It is Gensco in Medord Or. 97504

    You might find some records in my file there. A couple of years ago a new indoor TX valve was shipped here. I don't have a problem with Rheem Products as I have used then for years when available. Anyway hopefully you can help me make a he right decision about my heat pump. Thanks, Brian Yost Medford Oregon, 97504 (PHONE)

    1 year, 25 weeks and 2 days
    Anonymous

    Jack W.

    @ Anonymous,

    Did you call a "real" plumbing co. and asked them to send a "real" plumber to come over to look at the heater and tell you (in writing) what he found wrong with the heater or what he found wrong with the installment?

    Thread
    1 year, 28 weeks and 5 days
    Anonymous

    Very unhappy customer my water heater was purchased 6 months ago and it broke down water everywhere contacted customer service they sent a sub contractor to remove it and he went with me to Home Depot I got a replacement. He put it on that night and did not tighten the valve and it leaked again this is a contractor they sent when called them again they sent him 3 times 1 week later they say I am not covered for another heater. They sent this weasel the from the get go I didn't pick him. Now no one wants to be responsible for my water heater I would have to pay are they out of there mind. Never again will I purchase this brand bad bad customer service.

    1 year, 28 weeks and 5 days
    Anonymous

    Everything is made to breakdown and be replaced.

    I have a hotel and put all Rheem AC/heatpump in at construction. I have 4 ACs out and no one knows how to fix them. As soon as we put a new compressor on it , it blows out the new $900 compressors. I have had 4 ac companies look at them and no one knows what is the problem or how to fix them.

    ANY ONE HAVE SUCCESS WITH COMMERCIAL AC for public space email me at (EMAIL)

    1 year, 32 weeks and 1 day
    Anonymous

    Tim Butler

    I too am a very dissatisfied customer. Your on line warranty sign up is a joke. No instructions and no help with customer service. Should change that department to Customer NO Service! Our policy, our auditors etc.... excuses!! All I wanted to do is to register my warranty, but now I'm ask to send in copy of the bill from the installer. My guess I won't have it registered even if I send this information in. This is just a run around so my unit won't be covered when something happens. If I had known this company had such piss poor customer service I would have purchased from another company.

    1 year, 35 weeks and 2 days