• Rite Aid

    City
    Camp Hill
    Street Address
    30 Hunter Lane
    Twitter ID
    Anonymous

    Barb

    I just wanted to add to what I wrote above. MY name is Barb Trueland from Clayton, NJ, I wanted everyone to know the name of the person who I was talking about, so I put her name where it asked for a name you wanted to be displayed. There is no way to go back and correct what I wrote, so I wanted to fix it and say who I am that wrote the above statement. Thanks and sorry for the confusion. Barbara Trueland

    Thread
    23 weeks, 5 days and 1 hour
    Anonymous

    Katie

    Store In Clayton NJ, I went into Rite Aid ( your store #01917 ) several times looking for Vit. C. I understand with this pandemic people are buying it and the shelf would be bare. I would go in a couple of times a week to check for months, and it was always out. I ended up going to another drug store and buying a bottle to hold me over until the bigger bottles came into your store. I realize you sell it online, but I had a coupon BOGO, so I wanted to use my coupon.

    ANYWAY, the reason for my wanting to get in touch with Rite Aid... You have a young woman who works there that went above and beyond her job to help me. I have not had this kind of service in years. I told her about visiting the store twice a week and having to go to another drug store and she told me she would do everything she could to keep me coming to Rite Aid and not having to go anywhere else. She made me feel like she cared. She ordered the vitamin C I needed and called me when it came in. I went right in, understanding if somebody got there before I did, I would have lost out. Her Name tag says >>>"Katie"<<< I have no idea what department she works in, she came out to me when I was looking around, to help me. Please let her know how much I appreciate her and I will never go anywhere else. She made more than just my day. I tell everyone with ears how much help I got in your store. I don't need money for telling you this or any other incentive, I got that when she helped me. Thanks, Barbara Trueland Clayton, NJ Sorry if this was not the right place to make this statement, I just wanted to let others know my feeling...

    23 weeks, 5 days and 1 hour
    Anonymous

    as charged $70+change for a $13 + change prescription in May. Been trying since May to get a refund. Have been charged 2 different prices since then. The prescription is $13.

    355 E. Main St.

    Lexington, Ohio

    Told me they are waiting to hear from you before l get a refund. Been waiting since MAY.

    24 weeks, 8 hours and 1 minute
    Anonymous

    Linda

    I was charged $70+change for a $13 + change prescription in May. Been trying since May to get a refund. Have been charged 2 different prices since then. The prescription is $13.

    355 E. Main St.

    Lexington, Ohio

    Told me they are waiting to hear from you before l get a refund. Been waiting since MAY.

    24 weeks, 15 hours and 46 minutes
    Anonymous

    I am from Coudersport went to the Riteaid pharmacy to get my prescription there is a skinny girl with long hair and glasses who checked me out and was absolutely rude ,thinking it was just me the very next day may daughter told me hoe she went and got her prescription and the sake girl was so rude to her as well ,I am not sure what her name is but if she was rude to us chances are she is rude to others as well if it that much trouble for

    24 weeks, 3 days and 2 hours
    Anonymous

    Coudy 4

    I am from Coudersport went to the Riteaid pharmacy to get my prescription there is a skinny girl with long hair and glasses who checked me out and was absolutely rude ,thinking it was just me the very next day may daughter told me hoe she went and got her prescription and the sake girl was so rude to her as well ,I am not sure what her name is but if she was rude to us chances are she is rude to others as well if it that much trouble for her to be decent when she checks us out there are other pharmacies we can use..

    24 weeks, 3 days and 6 hours
    Anonymous

    eaid at Platt and Packard pharmacy has not good service. The first time the man sent me home for insurance card. By the time I got back he found the information. The second time I went for refill. They couldn't find it in the computer. They sent me home again for the bottles. Brought them back and they said insurance wouldn't pay for 3 more days. That's fine but couldn't she have told me that the first time??? What if I lived 10 miles from pharmacy?? That's almost of wasted time and money. Will be using CBS from now on. You just lost a valued cus

    26 weeks, 1 day and 23 hours
    Anonymous

    eaid at Platt and Packard pharmacy has not good service. The first time the man sent me home for insurance card. By the time I got back he found the information. The second time I went for refill. They couldn't find it in the computer. They sent me home again for the bottles. Brought them back and they said insurance wouldn't pay for 3 more days. That's fine but couldn't she have told me that the first time??? What if I lived 10 miles from pharmacy?? That's almost of wasted time and money. Will be using CBS from now on. You just lost a valued cus

    26 weeks, 1 day and 23 hours
    Anonymous

    Loretta Lack

    The riteaid at Platt and Packard pharmacy has not good service. The first time the man sent me home for insurance card. By the time I got back he found the information. The second time I went for refill. They couldn't find it in the computer. They sent me home again for the bottles. Brought them back and they said insurance wouldn't pay for 3 more days. That's fine but couldn't she have told me that the first time??? What if I lived 10 miles from pharmacy?? That's almost of wasted time and money. Will be using CBS from now on. You just lost a valued customer.

    26 weeks, 1 day and 23 hours
    Anonymous

    Mary Cross is my name. My e mail is (EMAIL)

    I need to file a complaint against a particular Rite Aid store for my treatment as a customer. I have been a regular customer at this Rite Aid store since they opened all the employees know me. There is a newer employee that was working there that didn't know me and treated me very badly and supervisor named Jane Johnson backed her up and refused to let me bring up my items. I am a former business owner and I think you should know how customers are being treated at this Rite Aid. If I do not get this resolved I will start publicly bashing this store on Facebook, I would rather have this problem fixed then have to resort to that.

    26 weeks, 6 days and 17 hours
    Anonymous

    n Nashua, NH (on Main St. -- there are other locations here -- have the most customer-friendly staff and pharmacists I've ever encountered. I depend on them for so many things. They are ALWAYS friendly, informative and helpful. Five gold stars to e

    27 weeks, 23 hours and 2 minutes
    Anonymous

    Shelley Brody

    Our local Rite Aid in Nashua, NH (on Main St. -- there are other locations here -- have the most customer-friendly staff and pharmacists I've ever encountered. I depend on them for so many things. They are ALWAYS friendly, informative and helpful. Five gold stars to everyone at our local Rite Aid. They're the best!!!

    27 weeks, 1 day and 8 hours
    Anonymous

    de when I'm serving customers inside.

    the head pharmacist came over and I asked him why she wasn't wearing a mask. I explained that the mask is for our protection as their filling prescriptions. It's also for his and his other co-workers protection. The woman rolls her eyes at me. She seemed to think it was.funny.

    I explained this isn't funny this is a serious health emergency. She never apologized she handed me my paperwork to sign and I signed it. If this is the care that they put in to sanitize ation and being healthy around the drugs that we put in our body I can only imagine what goes on behind the scenes that we are not seeing.

    It had pharmacist did not take it s

    29 weeks, 3 days and 7 hours
    Anonymous

    I went to the drive-in pharmacy in Twentynine Palms California.they're supposed to open at 10 they were closed until 10:12 when finally somebody came. That person wasn't wearing a mask.when I asked why she wasn't wearing a mask she waved it in the air and said I have one. I told her you were supposed to be wearing it you are a pharmacist. She said I wear one inside when I'm serving customers inside.

    the head pharmacist came over and I asked him why she wasn't wearing a mask. I explained that the mask is for our protection as their filling prescriptions. It's also for his and his other co-workers protection. The woman rolls her eyes at me. She seemed to think it was.funny.

    I explained this isn't funny this is a serious health emergency. She never apologized she handed me my paperwork to sign and I signed it. If this is the care that they put in to sanitize ation and being healthy around the drugs that we put in our body I can only imagine what goes on behind the scenes that we are not seeing.

    It had pharmacist did not take it seriously.

    DS

    29 weeks, 4 days and 4 minutes
    Anonymous

    aid used to care. Now your service reps in the pharmacy dont even seem qualified. They lie about filling scripts. They dont send out refills when you need them and the old concept supply and demand doesnt even e

    30 weeks, 1 day and 22 hours
    Anonymous

    Rite aid used to care. Now your service reps in the pharmacy dont even seem qualified. They lie about filling scripts. They dont send out refills when you need them and the old concept supply and demand doesnt even exsist!!! Horrid.

    30 weeks, 2 days and 1 hour
    Anonymous

    tore in Damariscotta, Maine. Upon entry I put on my mask, and gloves. A large sign clearly stated " mask required when entering " . I had followed a customer in , carrying their mask talking on o cell phone. He was ahead of me a distance, I followed him, then decided to just tell the cashier. On my way back to the cashier another Neely arrived customer walk by me , also carrying their mask , I said " mask" no more I received an outburst of expletives. I continued toward the cashier. Where started to say "I just passed two customers without masks" before I could finish I was told" get out of the

    30 weeks, 3 days and 8 hours
    Anonymous

    Customer

    Just left Rite Aid drugstore in Damariscotta, Maine. Upon entry I put on my mask, and gloves. A large sign clearly stated " mask required when entering " . I had followed a customer in , carrying their mask talking on o cell phone. He was ahead of me a distance, I followed him, then decided to just tell the cashier. On my way back to the cashier another Neely arrived customer walk by me , also carrying their mask , I said " mask" no more I received an outburst of expletives. I continued toward the cashier. Where started to say "I just passed two customers without masks" before I could finish I was told" get out of the store" by the cashier. I briefly started to speak again, I was again told " get out of the store" . Which I did. .

    30 weeks, 4 days and 7 minutes
    Anonymous

    I endured when I called them on it. Both cashiers out front smoking. They said we're on break. I asked, at the same time? They said yes we've been busy and we're tired. Mind you there was only one other gentlemen as a customer. Really, Busy? Then I was told I could have went back to pharmacy to be waited on. I'm a senior citizen and you want me to walk to the back and back up. Plus, there was no sign to that affect so am I to assume. I've been in customer service for years... Over 50...and I would have fired a cashier of mine that said that to a customer. As I said be

    31 weeks, 6 days and 7 hours
    Anonymous

    Linda Fox

    Rite Aid Kenton, Ohio. Worst customer service. I have had several occasions where I've had to wait 5 to 10 minutes to be waited on with no one else in line. Today was by far the worst. And the rudeness I endured when I called them on it. Both cashiers out front smoking. They said we're on break. I asked, at the same time? They said yes we've been busy and we're tired. Mind you there was only one other gentlemen as a customer. Really, Busy? Then I was told I could have went back to pharmacy to be waited on. I'm a senior citizen and you want me to walk to the back and back up. Plus, there was no sign to that affect so am I to assume. I've been in customer service for years... Over 50...and I would have fired a cashier of mine that said that to a customer. As I said before I've had customer service problems in the past at this store, but I continued to shop there. This was the last straw for me. You have lost my business and I will share my experience with others.

    Thank you!

    32 weeks, 2 hours and 17 minutes
    Anonymous

    I got someone else's medication instead of mine. Trying to get hold of someone to report it all I get is a answering machine and you can't even leave a message. This all happened yesterday when I picked up my medication.

    32 weeks, 2 hours and 20 minutes
    Anonymous

    Mask required

    Today 6/21/20 @ 6:15 Rite Aid on Amersherst St NH a customer came in with no mask the cashier helped this person . Not once requesting the customer to ware a mask. When that customer finished I ask the cashier why she didn't request a mask, she stated it wasn't up to her it was the manager. So I asked why she didn't call the manager she said sorry!! I No Longer feel save in Rite Aid..

    32 weeks, 3 days and 18 hours
    Anonymous

    tion bottles, processing orders and putting the actual pills in the bottles!!!. He is contaminaing everything!, and is in a small space with other pharmacy employees.

    I told him to put on his mask. His reaction was rude and condescending. He looked at me, turned around and bent over,as he said hmmm hmmm. Then he stood up, looked at me and still did NOT put the mask on. The pharmacist was there. I asked him why he allows this employee to work without a mask. I told him that is is horrible that this person who is touching medicine and bottles is allowed to NOT wear a mask. I then spoke to the store manager. She said she would talk to the employee.

    I told the employee that I'm going to make a formal complaint to corporate to suggest terminating him becuase he is defiant to complying to the Covid19 safety requirements. In many people's opinion, The pharmacy should stickily follow sanitation regulations similar to a doctor's office.

    This employee is a tall, wide structure male that appears to b

    33 weeks, 5 days and 8 hours
    Anonymous

    Lillian Maimne

    I just wrote a review. Your company did not post it, so I wanted to let you know that I wrote the review on Yelp and Goggle.

    33 weeks, 5 days and 20 hours
    Anonymous

    Lillian Maimne

    NO MASK at the pharmacy!!!!! Today, 6/12/20 at !:45AM, the Pharmacist assistant at the Altadena (Lake Ave) California location did NOT wear a mask. He wears it under his chin. This guy is touching medication bottles, processing orders and putting the actual pills in the bottles!!!. He is contaminaing everything!, and is in a small space with other pharmacy employees.

    I told him to put on his mask. His reaction was rude and condescending. He looked at me, turned around and bent over,as he said hmmm hmmm. Then he stood up, looked at me and still did NOT put the mask on. The pharmacist was there. I asked him why he allows this employee to work without a mask. I told him that is is horrible that this person who is touching medicine and bottles is allowed to NOT wear a mask. I then spoke to the store manager. She said she would talk to the employee.

    I told the employee that I'm going to make a formal complaint to corporate to suggest terminating him becuase he is defiant to complying to the Covid19 safety requirements. In many people's opinion, The pharmacy should stickily follow sanitation regulations similar to a doctor's office.

    This employee is a tall, wide structure male that appears to be intimidating to staff, so he does what he wants. I've always seen him being rude and impatient to customers especially old people or people that are confused.

    He hurts the Rite Aid image and is a satiety liability. I don't know why your company keeps him other then management is afraid to say anything to him..

    33 weeks, 5 days and 21 hours