Riverside Furniture Corp
Our Rep. is not responding in a timely manner to our request for samples. We are an interior design firm that has offices in San Diego, CA and San Clemente, CA. We've been in business for 30+ yrs. It is not my practice to contact corporate when this happens, but the lack of attention and follow through is causing delays on our project.
Please have someone contact me immediately to resolve this situation.
Hello, I would greatly appreciate assistance with the Coventry weathered driftwood home office pieces recently purchased. I understand the furniture is supposed to be a light to medium brown with gray tones throughout, which is illustrated by the numerous photos on your website. The pieces I received are a dark brownish gray with green tint. The furniture is extremely unattractive. The hutch is much lighter in color than the shutter door credenza. I'll gladly mail one of the shelves to you so you can see the finish for yourselves. I've contacted several sales people who are familiar with this furniture and the weathered driftwood finish. They all ave said that the finish should be primarily brown with gray tones. I'm rating the website as "poor" because I never would have purchased furniture if I had known I'd receive pieces significantly different than those pictured. I hope that by contacting you and bringing this finish defect to your attention, you will be able to replace the defective pieces I've received and make the necessary corrections at the factory. I do want to believe that pride in workmanship and customer satisfaction are Riverside Furniture's driving forces. You have my sincerest thanks for your assistance, Tracey Simpson