• Ross Stores

    Street Address
    4440 Rosewood Dr.
    Related Terms
    Ross Dress for Less
    Twitter ID
    Zip Code
    94588
    State
    CA
    City
    Pleasanton
    Anonymous

    was visiting your ross store in delray beach today. and i was treated very badly and i am very angry about how i was treated and disrepected as if i am some type of animal.

    i was in line to checkout when i notice that there was 1 line that was take both returns and purchases. so i move to that line, because like always there is only 1 cashier. as i waited in the line. there where other customers creating another line on the other side. so when it was my turn to check out. the cashier (christina) came up and asked for the next person, so i proceed to go over to her line, when a customer from the opposite side begin to yell out loud stating that, i was in the wrong line. so then (christina) begin to yell at me stating that i was in the wrong line and she begin to agree and take side with the 2 customer on the opposite side. when i attempt to explain to her, she yelled again and said that i was rude and that dont happen in her store, as she throw my items into the bag very aggressively. she continued to yell making me very uncomfortable and disrespected on every level.then my yelled out my total 16.03. i handed her a 20 dollar bill. and she yelled to me saying i hope you have 3 cents if not you will have to put it on my credit card. i told her i didnt have 3 cents and she continued to yell at me. about putting the 3 cent

    15 weeks, 10 hours and 50 minutes
    Anonymous

    Debbie Stephens

    i was visiting your ross store in delray beach today. and i was treated very badly and i am very angry about how i was treated and disrepected as if i am some type of animal.

    i was in line to checkout when i notice that there was 1 line that was take both returns and purchases. so i move to that line, because like always there is only 1 cashier. as i waited in the line. there where other customers creating another line on the other side. so when it was my turn to check out. the cashier (christina) came up and asked for the next person, so i proceed to go over to her line, when a customer from the opposite side begin to yell out loud stating that, i was in the wrong line. so then (christina) begin to yell at me stating that i was in the wrong line and she begin to agree and take side with the 2 customer on the opposite side. when i attempt to explain to her, she yelled again and said that i was rude and that dont happen in her store, as she throw my items into the bag very aggressively. she continued to yell making me very uncomfortable and disrespected on every level.then my yelled out my total 16.03. i handed her a 20 dollar bill. and she yelled to me saying i hope you have 3 cents if not you will have to put it on my credit card. i told her i didnt have 3 cents and she continued to yell at me. about putting the 3 cents on my credit card. so i search for 3 cents in the bottom of purse. well the whole time she moaning and groaning being very impatience. i no for a fact that christina is one of the mainagers at this location and i honestly think she had a problem with me because i am of a different race. which is very sad. and i hope no other person of race. has to come across a idiot like christina. because she maynot be so lucky the next time.

    15 weeks, 19 hours and 58 minutes
    Anonymous

    How do i send an email to corpor

    17 weeks, 3 days and 12 hours
    Anonymous

    How do i send an email to corpor

    17 weeks, 3 days and 12 hours
    Anonymous

    How do i send an email to corpor

    17 weeks, 3 days and 12 hours
    Anonymous

    Bella

    How do i send an email to corporate?

    17 weeks, 3 days and 23 hours
    Anonymous

    Bella

    you need to wear mask for your safety and everybody else

    Thread
    17 weeks, 3 days and 23 hours
    Anonymous

    actually, with the new COVID cleaning policies, associates do have designated clean shifts and should've had a specific Covid cleaning training, which includes hourly checks of the restroom.

    Thread
    17 weeks, 4 days and 16 hours
    Anonymous

    your store in Jackson MS on Terry road have poor customer service even with the manager there no help in that store at all the employees sitting down on the job

    17 weeks, 5 days and 52 minutes
    Anonymous

    African-American woman visiting a local Ross store today, a store I have frequent many yrs, I was threaten by the store manager to call the police on me because I used a word she did not like. She never addressed my issue of standing in line and being ignored by the sales person engage in a personal conversation with another customer. Security informed her I was waiting, yet the conversation continued. Security was able to get someone else to help me. I asked for the manager and the first thing out of her mouth is giving the situation she will call the police. Someone educate me on laws of pissed off words that lead to arrests! This is similar to the same situation that got George Foreman killed! Because untrained personel have no freaking idea how to handle situations involved African-Americans. ROSS has joined the list of businesess when African-Americans are in their store and they don't know what to do,

    18 weeks, 12 hours and 29 minutes
    Anonymous

    Actually, the great George Foreman is still alive, thank God!

    Thread
    18 weeks, 19 hours and 4 minutes
    Anonymous

    sharon donnelly

    As an African-American woman visiting a local Ross store today, a store I have frequent many yrs, I was threaten by the store manager to call the police on me because I used a word she did not like. She never addressed my issue of standing in line and being ignored by the sales person engage in a personal conversation with another customer. Security informed her I was waiting, yet the conversation continued. Security was able to get someone else to help me. I asked for the manager and the first thing out of her mouth is giving the situation she will call the police. Someone educate me on laws of pissed off words that lead to arrests! This is similar to the same situation that got George Foreman killed! Because untrained personel have no freaking idea how to handle situations involved African-Americans. ROSS has joined the list of businesess when African-Americans are in their store and they don't know what to do, call the authorities. Sick America!

    BLACK LIVES MATTER

    18 weeks, 20 hours and 50 minutes
    Anonymous

    Associate advocate

    Hi there It horrible to see what they had you do just to let you know cleaning bathrooms has always been manager job! I would report them to HR they taking advantage of uou cuz your new. Oh that makes me mad!

    18 weeks, 21 hours and 50 minutes
    Anonymous

    ill Ross be closing again since state of California closing again

    20 weeks, 12 hours and 23 minutes
    Anonymous

    Will Ross be closing again since state of California closing again

    20 weeks, 1 day and 52 minutes
    Anonymous

    iate and have called the holine # twice with no reply. Why?!

    20 weeks, 1 day and 5 hours
    Anonymous

    michelle

    I am an associate and have called the holine # twice with no reply. Why?!

    20 weeks, 1 day and 6 hours
    Anonymous

    k's gift card for me which I assumed falsely that it was just like cash,. I made my purchase and used my 10.00 bonus buck coupon and was told I had to use my Belk's credit card to pay for the rest of my purchase I could not use my gift card. I called the corporate office and was told this was store policy In the future I will tell my children just to give me cash. So that when I use my

    bonus bucks and have to charge the rest on my belk's card I can pay for it when the bill comes in. Problem solved...Sorry Belk's no more gift certificates from or to me

    All my other experiences with this store and it's employee

    20 weeks, 1 day and 10 hours
    Anonymous

    store # 1720 located in Miami Fl ... manager name Damaris .. issue date July 12,2020.... customer are helping Ross store to reopen and increase the sales...damaris refused to help with the price of two identical blouses and very different prices claiming it was a return from someone and that the price was wrong.. refused to accept the error of the store... it was rude and said if you want it, it's that price, but don't buy it and go... how horror for me that I'm Client de Ross for years... anyway it didn't even consider the importance of a satisfied customer at this time so difficult for business... I don't know how people like that can be manager

    20 weeks, 2 days and 49 minutes
    Anonymous

    service yesterday at Ross Delray Beach, FL on Federal Hwy. I was returning a shirt I had purchased a few months ago (yes I'm aware of the 30 day policy but I was in NY and got stuck there cause of Covid). A manager named Paige was called over because I did not want a store credit. I explained the situation and she snapped at me saying 'she would take care of it'. First said she couldn't put it back on my cc because I didn't have it. I explained that I did have it and that the cashier never asked for it. She then tried saying their wi-fi was down and rang the back office. Whoever answered back there told her to check how long ago the return was. This is when she got really nasty and said she could only give me a store credit and SCOLDED me for not coming in within the 30 days. I asked if she could make an acception and override it (I've worked in retail a manager can do that) as to which of course she said 'no!'. The cashier handed

    20 weeks, 3 days and 9 hours
    Anonymous

    Never Again

    Awful customer service yesterday at Ross Delray Beach, FL on Federal Hwy. I was returning a shirt I had purchased a few months ago (yes I'm aware of the 30 day policy but I was in NY and got stuck there cause of Covid). A manager named Paige was called over because I did not want a store credit. I explained the situation and she snapped at me saying 'she would take care of it'. First said she couldn't put it back on my cc because I didn't have it. I explained that I did have it and that the cashier never asked for it. She then tried saying their wi-fi was down and rang the back office. Whoever answered back there told her to check how long ago the return was. This is when she got really nasty and said she could only give me a store credit and SCOLDED me for not coming in within the 30 days. I asked if she could make an acception and override it (I've worked in retail a manager can do that) as to which of course she said 'no!'. The cashier handed me my store credit card and VERY sarcastically Paige sneers 'have a nice day ma'am!'. Never in my life have I experienced such rudeness from never mind an employee but a manager nonetheless. Will never shop there again.....

    20 weeks, 4 days and 1 hour
    Anonymous

    times a week for over 20 years today was my most digusting witnessing of dropping the ball and weighing money making over potentially saving lives. The store in question was located in Harrisonburg va. They DONOT Require customers to wear mask the sign say you must but the employees say they prefer thats why they are having some problems keeping this pandemic under control SM

    20 weeks, 5 days and 2 hours
    Anonymous

    G.A. harden

    Ive been Ross's shopper 2 or 3 times a week for over 20 years today was my most digusting witnessing of dropping the ball and weighing money making over potentially saving lives. The store in question was located in Harrisonburg va. They DONOT Require customers to wear mask the sign say you must but the employees say they prefer thats why they are having some problems keeping this pandemic under control SMH if you not gonna enforce it take down your sign to say you can

    20 weeks, 5 days and 4 hours
    Anonymous

    n before the pandemic it's overwhelming when you have 12 associates in stock at once and it's impossible to be 6ft away from each other. There are employees all the time going in and out. I am just saying please be considerate of us employees especially stock associates because we don't even use gloves when receiving the truck or rolling out merchandise and these items get touched many times by different people.

    21 weeks, 1 day and 11 hours
    Anonymous

    Michelle

    One more thing that everything in stock has to be timed and I think that should be taken off for right now just because sometimes when we roll out HOME-hardlines and there are customers around we need to go to a different isle or take the mini hummer back to stock. I also think the process of the truck should be longer than 4.5 hours because right now it's impossible sometimes to finish these truck loads in that given time. There should be more payroll given to stores so they can have associates stay a full shift in stock but only 6 to get the truck done and if needed more then a second group can come in later when the first group leaves, at least in my opinion.

    Thread
    21 weeks, 1 day and 21 hours