• Safeway, Inc.

    Number of Employees
    178000
    City
    Pleasanton
    Related Terms
    Von's
    Related Terms
    Dominick's Finer Foods
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    Carr-Gottstein Foods
    Related Terms
    Genuardi's Family Markets
    Related Terms
    Randall's Food Markets
    Related Terms
    GroceryWorks.com
    Twitter ID
    Street Address
    5918 Stoneridge Mall Rd.
    Zip Code
    94588
    State
    CA
    Title
    Chairman and CEO
    Contact Name
    Steven Burd
    Anonymous

    Dear Stephen Burd,
    Your 2600 Willow Pass Road, Concord, Ca. Is pathetic. 2 years ago, one of your bag packers there was rude so I never went back even though it's the closest store. I month ago, I stop there and many bums are in the parking lot hassling customers. Tonight my wife and I went there and she was accosted for spare change while she was getting a grocery cart unbeknownst to me. This same bum subsequently came over to my car where I was sitting waiting for her and he asked me for spare change too. This is the worst Safeway by far I have ever been in. Good luck.
    ,

    3 weeks, 5 days and 15 hours
    Anonymous

    Seiha

    I would like to complain about the safe way at Fair-wood or we call it at Renton. Employees have no manner. I was asked them really politely, can you sell me two sell packs of smoke please and no one says anything. They gave me an attitude. And said I don't work there. And I asked them can you find someone for me and help me out and they're saying it not my **** problem! It's not just 1 employee. 4 them. They were just standing around and talking like have nothing to do. This happens yesterday around 1:15 to 1:30. I don't get why they're still working there if they're don't like their job. And why managers not doing anything about this. It's just making me really upset that I have going in there every day for lunch and employees having attitudes and trashy! The corporate need to clean up the house and hier new people in.

    13 weeks, 4 days and 2 hours
    Anonymous

    ernie

    Only the truth, safeway discriminated against me because l am a felon then had me shipped off to Centennial Peaks Mental Hospital, for unusual, cruel abuse because l wrote a grievance on them. This company will never get another red cent from my family or friends and others should think about shopping there as well knowing how there higher ups are.

    13 weeks, 4 days and 23 hours
    Anonymous

    V. Massa

    I was at the Anacortes Washington Safeway this morning. The older man who works in the produce department was not wearing a mask. The older woman who works in the same department was wearing hers under her nose. Please mandate your employees wear masks, ALL employees. It only takes one.

    13 weeks, 5 days and 8 minutes
    Anonymous

    I shop at Safeway in Cottonwood AZ, "Please wear a mask" is NOT enough. You need to make mask wearing MANDATORY. You are putting customers in danger of contracting COVID and even your own employees. Just this morning this selfish woman got in line behind me not only didn't she social distance, she wasn't wearing a mask. Follow the science and give a ****. All it takes is one selfish person to begin a viral spread. How many people have you make sick? How many will die or have long term health effects? This is not a "freedom" issue, this is a PUBLIC HEALTH ISSUE!

    13 weeks, 6 days and 4 hours
    Anonymous

    Julie

    I was just in Safeway about 10am and witnessed a manager yelling at his employee, this lady Customer said that the employee did not clean the carts and she was cleaning the carts, What really upsets me was the way the manager was yelling at the employee in front of the customers. To me this not professional at all, if this manager treats employees this way he does not belong there. I will no longer shop at Safeway it's very embarrassing to watch someone get humiliated in front of people and for no reason, he fired the poor lady. This is unacceptable! This wS the Manager at the Nogales Arizona store. I hope something is done immediately!

    14 weeks, 4 hours and 4 minutes
    Anonymous

    Simply... we prefer paper bags over plastic.

    There is a ban on plastic bags due to the Inevitable harm to the environment. Please reintroduce paper bags only in all store

    14 weeks, 4 hours and 9 minutes
    Anonymous

    CC from King City, CA

    Simply... we prefer paper bags over plastic.

    There is a ban on plastic bags due to the Inevitable harm to the environment. Please reintroduce paper bags only in all stores. Thank you.

    14 weeks, 5 hours and 11.92 seconds
    Anonymous

    Disgusted

    Customer left behind change, I picked it up and was made to donate it. Safeway on pearl in Tacoma. That was found money. It didnt belong to Safeway, but Safeway is apparently in the theft business as well. Will never, never go to a safeway, vons, or any other shady company asso listed with your b.s.

    14 weeks, 5 hours and 23 minutes
    Anonymous

    Nancy

    The Safeway in Pinetop Lakeside Arizona has undergone some renovation on the outside but it remains the worst store I have ever shopped at, with dirty areas, none of the products advertised ready or on shelves for days, people in lines to check out blocking the aisles for shoppers, and everything too stuffed into all areas of the store. Management seems to have workers stocking shelves during the busiest part of the day instead of before the store opens which also crams everyone in all aisles.

    14 weeks, 7 hours and 19 minutes
    Anonymous

    I have tried to reach Safeway Corp. Several times. Operator mailbox full. No help available for customer. Store manager , where covid safety issue occurred, hasn't called back. I will contact State offices and health department. Please avoid use of grocery carts at this grocery store.

    14 weeks, 11 hours and 23 minutes
    Anonymous

    Mary

    I have tried to reach Safeway Corp. Several times. Operator mailbox full. No help available for customer. Store manager , where covid safety issue occurred, hasn't called back. I will contact State offices and health department. Please avoid use of grocery carts at this grocery store. VERY UNSAFE

    14 weeks, 1 day and 1 hour
    Anonymous

    en shopping at the safeway in woodland park

    For 20 years but I will not shop there anymore. I went

    To your this morning and was shocked to see 2 separate

    Males enter this location without mask and they were

    Never removed and even more shocking is one of them

    Was sneezing outside your store and never covered his

    14 weeks, 1 day and 13 hours
    Anonymous

    I've been shopping at the safeway in woodland park

    For 20 years but I will not shop there anymore. I went

    To your this morning and was shocked to see 2 separate

    Males enter this location without mask and they were

    Never removed and even more shocking is one of them

    Was sneezing outside your store and never covered his

    Mouth. There needs to be more concern about are safety.

    Kathy Levulis

    14 weeks, 2 days and 5 hours
    Anonymous

    thete is a pandemic going on.

    Safeway stores need to clean their carts better. l am so scared to shop there! there is no system to make sure your cart is cleaned properly and when they are cl

    14 weeks, 3 days and 11 hours
    Anonymous

    Yn

    What a joke , the Safeway in gig harbor does not have that good of a selection . And out of all the stores I go to this one has the worst service you could possibly imagine . I'm filing a complaint at the BBB and getting lawyer involved

    14 weeks, 3 days and 15 hours
    Anonymous

    solano ave berkeley

    thete is a pandemic going on.

    Safeway stores need to clean their carts better. l am so scared to shop there! there is no system to make sure your cart is cleaned properly and when they are cleaned it's a joke.

    14 weeks, 4 days and 1 hour
    Anonymous

    Rose

    Why is Safeway not reopening the store on Gartrell at the 470 in Aurora. Over a thousand new homes are being built not to mention the thousand already occupied for years. Nobody wants to drive 5 miles to a grocery store if they didn't have to. Seems that location would be an instant hit. Why sell it. Reopen it.

    14 weeks, 5 days and 1 hour
    Anonymous

    Donna

    Seems like Safeway is not updating ad pricing. Have been there a few times in last month and have been over charged every time. Time to start shopping at Fred Meyer.

    14 weeks, 5 days and 19 hours
    Anonymous

    the downtown Safeway store (115 S.E. 7th St., Grants Pass, Oregon) so she could get "the Disney toy." After an interminable wait because the clerk apparently is in training, as we were checking out my daughter asked for the Disney toy. "Sorry," the clerk said apologetically, "there is a $30 minimum purchase" to get the toy. We had spent only $25. Rather than immediately voiding the transaction over this less-than-flexible customer service, I finished paying and left. Not cool, Safeway. Not cool.

    Strangely, the checker had removed his mask to sniff parsley being purchased by the

    15 weeks, 1 day and 12 hours
    Anonymous

    Irritated in Grants Pass, Oregon

    I found out today in an unhappy way that there is a $30 minimum for the Disney promotion. I didn't know what it was previously, because I turned it down when the clerk asked if I wanted one. But today, needing a few things for dinner, my daughter talked me into going to the downtown Safeway store (115 S.E. 7th St., Grants Pass, Oregon) so she could get "the Disney toy." After an interminable wait because the clerk apparently is in training, as we were checking out my daughter asked for the Disney toy. "Sorry," the clerk said apologetically, "there is a $30 minimum purchase" to get the toy. We had spent only $25. Rather than immediately voiding the transaction over this less-than-flexible customer service, I finished paying and left. Not cool, Safeway. Not cool.

    Strangely, the checker had removed his mask to sniff parsley being purchased by the old guy in front of us. I am blown away the man didn't complain. When I asked the clerk what the deal was with the parsley, because sniffing it was a really odd thing to do, he replied, and I quote, "Ah, I was just shooting the ****." Moments later he delivered the bad news about the Disney toy.

    15 weeks, 1 day and 21 hours
    Anonymous

    A customer did not have a face mask and no employees confronted him. I did & he blew off the virus as a common cold. Virus will never end If stupid people are allowed in

    15 weeks, 4 days and 19 minutes
    Anonymous

    Me

    A customer did not have a face mask and no employees confronted him. I did & he blew off the virus as a common cold. Virus will never end If stupid people are allowed in stores!!!

    15 weeks, 4 days and 1 hour
    Anonymous

    Aardvark

    I went to the Alameda Southshore Safeway to buy taro. The produce manager did not know the price of the taro and had no sign to indicate the price. I was asked to call the corporate office and speak to corporate pricing control. I called and there was no operator to complete the call. This is totally bizarre that Safeway would not know how much to charge for a product. And why in the heck should I need to make the call to corporate.

    15 weeks, 6 days and 2 hours
    Anonymous

    STANFORD UNIVERSITY

    AUGUST 2020 FROM : PALO ALTO RESIDENT STANFORD UNIVERSITY : PHD MBA MD TO : CEO AS A CUSTOMER OF 40+ YEARS, PLEASE STAY IN BUSINESS SUGGESTIONS : MORE AMERICAN FOODS + STEAM CLEAN THE RESTROOMS BEFORE THE STORE OPENS + FINISH STOCKING SHELVES BEFORE STORE OPENS + NEW PAINT & NEW FLOORING /) MAINTENANCE UPDATES

    16 weeks, 2 hours and 46 minutes