• Sears Roebuck & Co

    Street Address
    3412 Demetropolis Rd
    Number of Employees
    Zip Code
    Annual Sales
    SIC Code

    Because of the covid9 statement you can't view the web page. Are you guys idiots?

    24 weeks, 2 hours and 38 minutes

    Sears Pbl


    Hello a person with code 630 and also with a inq invooving ng a crime involving a North nr corporate n Hoffman seatates area Sears Roebuck & Company Store & Mall and near Area. Also invooiving The Hoffman Estates City Depts and Also State and Senior City & States Offices & Dept.s I do look to contact your office also with foldrr & Request the accurate and inform for Criminal & Violent crimes invooving the mentioned and Sears Company policy's and areas and also With the Store and Sears Roebuck. Thank you& Good Day.

    27 weeks, 1 day and 3 hours


    Curious if you have ever gotten your refund. I am going through the exact same thing. No freezer. No refund. Sick to death of the lies and excuses and yea not to be rude but not understanding the reps. Wth man. I am emailing every officer i can find online for Sears.

    28 weeks, 3 days and 11 hours


    Sears parts an offices

    37 weeks, 4 days and 10 hours

    On 1/30/2020 I submitted a review of the service I received at the Sears Outlet store in Hampton/Newton NJ.

    Today I am feeling completely different about the service I received. The sales person, Robyn Wynne, outright lied to me about delivery of the dryer I purchased. She stated that a truck had a delivery on today, Monday, 2/3/2020 and she scheduled my delivery for today. I took a day off from work to be here for the delivery but when I called this morning to get a time frame I was told that no deliveries are being done for at least a week if not longer because they don't have a current delivery service. The person I spoke to today, not Robyn, stated that Robyn should never have told me that a delivery could be made because she was quite aware that there was no delivery service available. I am infuriated that I was deliberately lied to. Deceiving a customer is extremely poor business practice bordering on fraud. As I said, I took a day off from work for this delivery that your representative knew full well was not going to happen. I believe I should be reimbursed for my missed time from work because of your sales person's deceit. I am a registered nurse at a local hospital with an hourly salary over $50. I missed 12 hours of work. This comes to approximately $600! Of course I'm not delusional and I doubt that Sears will make any effort to compensate me. I will tell you that I will pass my story onto every person I know and meet. You should be ashamed of your sales person's behaviour and deceit. I look forward to a response from you though I am doubtful I will get one.

    46 weeks, 5 days and 15 hours

    June Maxson, West Palm Beach

    I was at Sears last week to have my tires rotated and an alignment. While I was waiting I went to the appliance department to look at washers and dryers.My washer and dryer are very old and I am contemplating buying new ones in the near future. I was very impressed with your selection and took pictures to go on line and research the ones I was interested in. When my car was ready I inserted my American Empress card and that was when I found out you all no longer accepted American Express. I do not shop in stores that do not accepted American Express, so I will be buying my appliances with another company.

    1 year, 6 weeks and 5 days

    I think its a fuc. rotten shame that my husband has given his all to you people for the last 18years and the store closes and he gets nothing. Because he's part time. He worked 2 jobs for 12 of those years and the work he put in every time he was on the schedule was not Part-time.Sears go f. Yourself!!!!!!!!! Donna Carter.

    1 year, 7 weeks and 3 days

    James Pauley

    We are having the same problem with Sears Kenmore Elite refrigerator, but we can't even get a service person to come and look at it.

    1 year, 9 weeks and 1 day


    Sears is joke!

    1 year, 9 weeks and 3 days


    so it turns out that SEARS HOME WARRANTY ... LIED .... they are refusing to repair my Carrier 17 SEER a/c they say the compressor doesn't exist ... Carrier says it does ... Sears Home Warranty wants to replace the condenser with a 14 SEER Goodman ... but I would have to spend over $3,000 to replace the air handler (which I don't have) ... I pay these folks $70 a month ... have for years ... now I see it is all for naught ... I have now been without a/c since Wednesday October 9th ...

    1 year, 9 weeks and 4 days


    And we should tell our family members and our friends not to buy anything from Sears not even a spoon

    1 year, 11 weeks and 2 days


    Yes having the same problem maybe we all should go in together and Sue them

    1 year, 11 weeks and 2 days

    Al Gore

    **A young German asked me why Americans always seemed to elect crooks, perverts, liars, idiots and so on, to public office. I told him that we wanted our leaders to be one of us.

    1 year, 15 weeks and 2 days

    Bryan durgan

    Ordered a freezer then they cancelled the order still haven't got a refund had to reorder it was told they would be at my house at 1 pm wasn't here then told by two people it was delivered when it wasn't that I would be getting a call about it never did. Spoke to 4 more people got hung up on twice last one finally found my freezer still in the warehouse. And still no refund a 250 dollar freezer has cost me 600 bucks and over two hundred in lost wages and still on the phone for an hour waiting for a manager because I keep getting lied to. Sears help ur customers and get away from the India call center they don't care and hang up on u when asking for help. And filling a complaint does u no good as Sears doesn't answer them

    1 year, 15 weeks and 3 days

    Sandi Flesher

    Bought a Kenmore elite washer a little over a year ago. Had service come out last week, due to washer not cleaning. Service tech came out order 4 parts, then another service tech came out said the parts are not needed and the pump had a lot of suds in pump. We send the clean washer about 10 times, He recommended to wash clothes with no detergent for a month, trust me that didn't work, then we called and the service tech canceled the apt stated he couldn't anything about it. We need help

    1 year, 22 weeks and 2 days

    Tina Draper

    I purchased a split king bed with an adjustable base two weeks ago. We had it delivered 7/18 2 weeks from purchase so we could redo our flooring. It arrived on time they walked in dropped off the huge boxes handed my handicapped husband the instructions on how to put it together and left. You spend 3000 on a bed and it says on your receipt delivery and set up and they just drop off boxes. If I wanted a bed in a box I could get it on Amazon for Christ sake's. My husband spent over an hour on the phone and was transferred to the Spanish line then instead of transferring him to the English line they hung up on him. I called and spoke to the Lake Square Mall store we purchased it from they were suppose to call us back and never did. Once they get your money they could care less about how they treat you

    1 year, 23 weeks and 2 days

    pissed off

    i had so many problems with sears refrigerator i took them to small claims and won but to this day have not been paid i think we should all sue together and go to our public news station and complain with the name of the products we all purchased and picket whatever stores are left

    1 year, 23 weeks and 3 days

    Ron Mitchell

    The Sears Home Warranty program is not worth a dime. My Refrigerator has not been working satisfactorily since before June 13th. I've had four service calls in the last 5 weeks. I'm limping along by putting ice in my refrigerator. My refrigerator is now an ice box. The home warranty program says they will fix it or provide an allowance to replace it. Neither of those has happened and no one answers the phone so it is impossible to get this resolved.

    1 year, 23 weeks and 4 days


    Sears in Augusta is out of stock on so many items, it appears as it's closing. I have a weed eater that I can't get any line to be able to use it in my yard. No idea when will be in per store manager Sam at the Augusta mall. He offered to order & have shipped to my house, but then was $5.95 to have shipped. 7 days to get it to my house. I told him Nevermind, I was going home with another weedeater from their competition, one I can get the line for without 3 trips to store & still not have any in stock! Gonna throw away a perfectly good weedeater, since so much trouble getting my yard looking good!

    1 year, 24 weeks and 6 days

    Diana Collins

    I was with out a washer for a month waiting for them to fix it finally I got a replacement ordered on Friday. On Tuesday June 25 they came out and serviced my stove. I went to cook dinner on Wednesday night using the burners when flames shot out at the bottom of the stove causing me to have 2nd degree burns on my legs. I called and spoke to them on friday due to the systems being down for over 48 hours and no one being able to help me. I was told that they would replace it but had to have a repair person come out and just say it needed to be replaced. I explained to them that the gas was not going to be hooked up to the stove because next my house could burn down. Some one came out today and cursed at my husband and told him that he wasn't going to do a **** thing unless he hooked the gas up to it. After I was told by the benefits department that I didn't have to hook the gas up and not to hook it up. The man continued to curse at my husband and then he walked out of the house telling us that he wont do a **** thing for us and that he will let them know that the stove is fine when he didn't even do a **** thing. Then you can't talk to anyone with out being on hold for at least an hour straight and they give you the run around about everything. I was trying to be nice and just wanted the stove replaced. Now i'm going to get a lawyer and sue them for the damages to my floor from it shooting flames out and for the burns that I suffered on my legs when it could have been resolved but we had someone who wants to curse us out when he walks in the door.

    1 year, 25 weeks and 5 days


    on June 8th my refrigerator died on june 11th called sears service center,sent technician on June 17th said one week for parts today is june 24th and still no parts, call the number that they provide and all they can say is you have to wait for parts and who knows how long it will take so I am now on my third week without a refrigerator. I must say I know why sears is going out of business there customer service sucks and getting your appliances repaired is not a priority to them. If sears did a better job with customer service and taking care of the customers they have then word of mouth and good reviews go along way.

    I must say I have used sears all my life for appliances but I will NO longer purchase my appliances from sears.

    1 year, 26 weeks and 5 days


    we give our customers (100%)

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    1 year, 27 weeks and 4 days

    Terrance L Rich

    I've owned sears tools all my life. 2 years ago I bought a drill driver and drill for use on my motorhome. After 4 months one lithium battery went dead-wouldn't take a charge. The local Sears store in Mesquite, NV told me I needed the receipt. I had left the receipt in the Motorhome that I had sold. After going back to the Sears store the Mgr. looked up my purchase on the Computer and found my purchase which was older than one year? No warranty. If the clerk had known what do to do I would have had a new lithium battery. After 8 months the second Lithium battery wouldn't take a charge. Now I'm out two lithium batteries. I've never had any trouble returning any tools that I've purchased from Sears. I'll never buy Craftsman tools again.

    1 year, 27 weeks and 4 days


    Non delivery of product and services over 10 days. I have spent at least 8 hours trying to CANCEL this order. Still working as of today and placed order on July 1, 2019 for a Kenmore Elite downdraft range, cord, delivery and installation and a service warranty for 3 years. Not one part of promised services or promised quality of services has been received. Attempts to cancel online result in a circular path back to where you started without being able to cancel an online order. I have tried to dispute the charge to my SEARS CARD which results in the same circular programming path making a dispute IMPOSSIBLE through their online systems. SEARSCARD is owned by CITIBANK. I have order #'s, Transaction #'s, verbal assurance of cancellation, promised emails of confirmation of cancellations, but NO emails or confirmations arrive. SearsCard.com is complicit in this illegal practice.

    1 year, 28 weeks and 5 days


    I purchased this mattress below online. It was delivered on 6/8/19. The quality was poor. It was not firm. There was a dip in the middle. The wire was protruding around the edges, as if it was going to break through the fabric. I called for a return on 6/8/19 and was told to call the mattress center at (PHONE) on 6/9/19. On 6/9/19 I was told to call on 6/10/19. I spoke to Sylvia on 6/10. I was told I could exchange the mattress for another one and the delivery fee would be waved. To return it, the mattress MUST stay in my home for 30day and I would be charged ANOTHER $69.95 DELIVERY FEE!. I was told I could not return it to the Sears store to avoid the additional fee. I could however purchase another mattress and the delivery fee would be waived. I felt so violated! The product was INFERIOR! Purchasing another mattress was $90 more.

    I trusted in Sears for appliances and mattresses in the past. Not any more! I just told my co-workers about this. One was going to Sears to buy a mattress. Now he's going to Costco.

    Serta Lehmann Eurotop Firm Full Mattress

    Condition: New

    Sold by SEARS

    Sears Return Policy

    Mfr# 500(PHONE2)

    Part# (PHONE2)0

    KSN: (PHONE)

    UPC: (PHONE2)75ve purchased all my mattresses from Sears

    1 year, 28 weeks and 5 days