• Southwest Airlines Co.

    City
    Dallas
    Street Address
    2702 Love Field Dr.
    Number of Employees
    45392
    Contact Name
    Gary Kelly
    Twitter ID
    Zip Code
    75235
    State
    TX
    Title
    Chairman, President and CEO
    Anonymous

    n or anything I just wanted to let you no how people are thinking of your airlines you keep promising people free airline teckits and they do what you ask them and when they do it you don't do what you say everyone's saying your fake I thaught I was getting a teckit but no everyone told me you don't do what you say ..that's not right so you have a nice day now.. ., ,..,

    21 weeks, 5 days and 20 hours
    Anonymous

    Robert Thomas

    Southwest is a **** company, i hope noone has any emergency where they are unable to make their trip due to Covid-19 because SOUTHWEST is NOT going to help, they are not relaxing any of their policy due to COVID-19, i suggest noone to fly Southwest, they are not helping anyone during this pandemic. Southwest does not care about the world being in an uproar, PLEASE EVERYONE BOYCOTT SOUTHWEST.

    i'm going to post this on every social media site until i get some assistance, my name is Robert Thomas, (PHONE)

    22 weeks, 6 days and 23 hours
    Anonymous

    My babies stroller was Damaged they Jeffrey and arshad said I would get a brand new stroller it's been a month and I still haven't gotten a respond when am getting one or if am getting my money for my stroller

    23 weeks, 2 days and 16 hours
    Anonymous

    want my refund, you took $3000 from me due to covid I could not fly, I want my money back, I work hard f

    23 weeks, 5 days and 22 hours
    Anonymous

    BIbiana

    I want my refund, you took $3000 from me due to covid I could not fly, I want my money back, I work hard for that vacation

    23 weeks, 6 days and 4 hours
    Anonymous

    L. Lake

    I recently flew with SW Airlines, from Houston Texas to Hanover Maryland, somewhere between the two airports, some employee of SW, went into my luggage and stole items from my bag. I had a pair of Black and gold prescription Gucci glasses and a brand new black and gold Guess watch, which still had the tag attached to it, both items were literally stolen out of my suitcase. Southwest airlines definitely has Thieves working for them! I work Hard for everything I aquire, therefore I don't appreciate lazy thieves Stealing from me. When you fly, you should be able to relax and rest assured that you and your belongings will both arrive safely and intact. That did not happen on this particular flight. I have flown many many times with Southwest, up until this point, I have never had anything stolen from me from Southwest nor it's employees. I am angry and disheartened by this entire incident. Future flights being booked with Southwest airlines for me are slim and none. To any and all future customers... Please be aware that there are Thieves working for this Company. Very Sad.

    24 weeks, 5 days and 18 minutes
    Anonymous

    atrons will have to follow. However, I do not appreciate Southwest thinking that they know more than the medical professionals and requiring paper or cloth face masks without regard to people with medical conditions. According to the CDC those who have breathing problems, are unable to remove their mask on their own, or are under the age of two SHOULD NOT wear a face mask. They recommend instead that they wear a facial shield, which is considered a facial covering. The Southwest policy states that all customers should be wearing a facial covering that covers both your nose and mouth. Facial shields do that and therefore are in complience with

    25 weeks, 1 day and 10 hours
    Anonymous

    Kaitlyn Friemark

    I understand that this whole covid situation has everyone spooked, and there are going to be plenty of policies that we as patrons will have to follow. However, I do not appreciate Southwest thinking that they know more than the medical professionals and requiring paper or cloth face masks without regard to people with medical conditions. According to the CDC those who have breathing problems, are unable to remove their mask on their own, or are under the age of two SHOULD NOT wear a face mask. They recommend instead that they wear a facial shield, which is considered a facial covering. The Southwest policy states that all customers should be wearing a facial covering that covers both your nose and mouth. Facial shields do that and therefore are in complience with what Southwest requires and what the CDC recommends. I am deeply dissatisfied with the level of discrimination I received when I stated that I needed to wear a face shield rather than a face mask because I have a medical condition. A supervisor in Spokane Washington named J was extremely unhelpful and apathetic. He made me feel very discriminated against. When I brought up the point that he could not deny a paying customer with a service animal service from his company, he simply told me that he was not going to tolerate my "attitude". He didn't want attitude and I did not want to be put in a situation in which I was going to be harmed, I guess we were both disappointed.

    25 weeks, 1 day and 19 hours
    Anonymous

    g my refund. My trip was cancelled in March and have yet to receive my refund. I've called several times. Have been told it's been escalated twice and still no refund. I need to speak with a person in the escalation depart

    25 weeks, 2 days and 23 hours
    Anonymous

    TLH

    Need help getting my refund. My trip was cancelled in March and have yet to receive my refund. I've called several times. Have been told it's been escalated twice and still no refund. I need to speak with a person in the escalation department ASAP. Contacting the CEO next and the shareholders.

    25 weeks, 3 days and 1 hour
    Anonymous

    They make my flying a wonderful experience and so easy to deal with.

    I just have one question if you can help me. During this time with the virus, I had to cancel my trip which I was very sad to do. I live in Florida and going to visit in New Hampshire was not going to work since my family was dealing with some health issue. Under what is happening I was wondering if I could get the early bird refund or apply to my trip in November #NBJFLY

    Thank you

    Barbara

    27 weeks, 6 hours and 41 minutes
    Anonymous

    They make my flying a wonderful experience and so easy to deal with.

    I just have one question if you can help me. During this time with the virus, I had to cancel my trip which I was very sad to do. I live in Florida and going to visit in New Hampshire was not going to work since my family was dealing with some health issue. Under what is happening I was wondering if I could get the early bird refund or apply to my trip in November #NBJFLY

    Thank you

    Barbara

    27 weeks, 6 hours and 41 minutes
    Anonymous

    Barbara H Jones

    I have been using Southwest for a long time and can not say enough about how great a company they are.

    They make my flying a wonderful experience and so easy to deal with.

    I just have one question if you can help me. During this time with the virus, I had to cancel my trip which I was very sad to do. I live in Florida and going to visit in New Hampshire was not going to work since my family was dealing with some health issue. Under what is happening I was wondering if I could get the early bird refund or apply to my trip in November #NBJFLY

    Thank you

    Barbara H Jones

    27 weeks, 22 hours and 49 minutes
    Anonymous

    SPAM. . . .. . .

    37 weeks, 2 days and 6 hours
    Anonymous

    Really Unhappy

    I made reservations to Portland, Oregon back in January of 2020.

    I received an email to the effect that my reservations have been canceled

    and a new flight schedule issued.

    A flight that was direct is now rescheduled to stop 2 hrs., 45 min. in Phoenix, Arizona, then sit on an aircraft 50 minutes in Sacramento, California, then on to Portland, Oregon. Totally ruining a day !

    Southwest was a fair Airline, but now is no better than the WORST ,

    38 weeks, 6 days and 17 hours
    Anonymous

    I e-mail two weeks ago about the store in lake city fl, about the were no ordering what they needed to order. come to find out when I went in your store today and was told by

    somebody who works there we don't order anything the home office sends of what they THINK we need. I have spend thousand of dollars in your store but no more and I will tell everybody I know and put up signs saying so. You lyied to me and I don't like it, so . . . ,. .,

    39 weeks, 5 days and 5 hours
    Anonymous

    I e-mail two weeks ago about the store in lake city fl, about the were no ordering what they needed to order. come to find out when I went in your store today and was told by

    somebody who works there we don't order anything the home office sends of what they THINK we need. I have spend thousand of dollars in your store but no more and I will tell everybody I know and put up signs saying so. You lyied to me and I don't like it, so . . . ,. .,

    39 weeks, 5 days and 5 hours
    Anonymous

    Southwest Airlines Phone Number: + (PHONE)

    "My sad story starts like thisTwo airfare tickets (SPIRIT AIRL (PHONE2)023) was purchased on January 6 to fly from Philadelphia (PHL) to Sacramento (SMF). We were supposing to fly on February 13, (PHL-DFW-LAS-SMF) and comeback on Monday February 17. (SMF-LAS-PHL) (Conf #E9PE5S). About two weeks later I decided to look for a rental car in Sacramento (SMF) airport. To my surprise, I was not able to see my flight from Sacramento back to Philadelphia, only from Philadelphia to Sacramento. I was shocked. Immediately I called Expedia and ask them what is going on. They told me that the Spirit airliners for some reason cancelled the flight from Sacramento to Philadelphia, and left the first part of the flight which is from Philadelphia to Sacramento. I was sooooo upset at Spirit, if not to say more. No one called me or say something from Spirit that they can't provide flight back from Sacramento to Philadelphia. So I was asking Expedia on how they will fix the problem. The solution was that they (Expedia) will buy another (completely new) ticket from Philadelphia to Sacramento and back for us. Than from that new trip they will refund the Philadelphia - Sacramento portion of the flight, because it was still walled with the Spirit, and they did. So, at the end we were flying to Sacramento with the Spirit, and back with Expedia portion of the flight. Expedia already refunded one portion of the flight (Philadelphia-Sacramento), and we want refund from the Spirit (Sacramento-Philadelphia) portion in the amount of $314.36 (that is the price for the Sacramento-Philadelphia part) And now Spirit says that they won't return money, because I didn't show up to the return flight that was cancelled... This is absurd!!!! I don't know what is wrong with them?"

    39 weeks, 6 days and 4 hours
    Anonymous

    cant believe someone while email a prime customer that. I live a public street were people are walking and driving up the street all day. So by time i get the notification its been delivered the package is gone. I have left several notes saying not to leave packages on the front pouch because they are being stolen. But amazon has terribly offended my intelligence like i am a thief. But i will not be ordering nothing from Amazon. The customer service reps are not nice and are careless bout the issues or problems you face when your items go missing. Im

    39 weeks, 6 days and 7 hours
    Anonymous

    I live in Tampa, FL and ordered two kayaks in Brandon store. I completely understand the pandemic and the procedures on picking up in the curbside. I went equipped with straps and everything to take good care of my investment. The employees dropped the kayaks and left immediately. We began the process of putting the kayaks on top of the car. When I was done I realized the kayak on the top had a dent. Big dent. And I called the store to have them check the kayak. They said it was us and it was caused by the straps. The dent is so big that literally looks the kayak hit a rock. I am not argumentative, but I am a Marketing Specialist and I always, always repeat to my clients the following phrase. "Those who treat their customers better will always win". I know the dent was not caused by us. My recommendation is to have the client check everything before running inside the store. I went with my family and we are very, very disappointed. I don't recommend anyone to buy anything now during the pandemic. The way I saw it, it is a good time to get rid of things damaged and blame others. Will never buy or recommend Dick's again.......

    39 weeks, 6 days and 7 hours
    Anonymous

    A unit was rented for me due to my being in a serious accident and in the hospital. I wouldn't be able to live alone for an undetermined amount of time and was moved out of my apartment. On my own I never would have gone to Public Storage. Since the unit was rented the fee has gone up $40 per month. For what? The excuse was "market value." Not true. Greed value is more like it. Since the pandemic work has been reduced or non-existent. Tried calling to see if a reduction in pricing would occur. Of course the answer was NO. Can't wait to move out of their unit. $171.00 per month for a 10x10 unit. Shame on you Public Storage!

    Reply. .. . .

    40 weeks, 2 days and 7 hours
    Anonymous

    Kevin

    Good Afternoon Mr. Kelly, My name is Kevin Perkins and I must say I am very disappointed with your customer service. Due to the Covid 19 Pandemic. My mother venue was cancel. My mother event was April 23rd 2020. Again, due to the pandemic it has been canceled. I phone your customer service ,and I was on hold for 1 hr and 20 minutes, once I got a live person she was very very rude. As a business owner myself I have very little tolerance for disrespecting customers. However, I did my sister a solid by attempting to cancel my mother s trip and I was informed ,that she can receive a credit for June 30th 2021, and if not she loose her money. My sister works for FOX and was covering the pandemic story. So she asked me to contact you to see if we can rectify this situation, because she loves flying with your company she does not want to get the her company involved. The amount that should be credit is $496. and some change. So I hope you or your corporate team can rectify this matter ASAP. I can be reach at (EMAIL). At this point again I am doing my sister a solid. Your company should want to rectify this matter versus having the Media get involved..

    40 weeks, 2 days and 17 hours
    Anonymous

    JBlume

    I had to cancel my reservations due to the Coronavirus Pandemic. Due to the fact that I used funds from a previously cancelled reservations, my funds of $353 will expire on 7/20/2020. I am a senior citizen and probably will not fly before this date and I can't afford to lose these funds. Something must be done. Please help!

    40 weeks, 4 days and 2 hours
    Anonymous

    ntering Jamaica will be required to self -quarantine for 14 days , Guest staying in hotels will be required to observe the quarantine rules as determined by the Ministry of Health and Wellness. My Daughter who lives in Vegas was flying to Maryland to surprise me with the trip and then we were to fly from Maryland into Jamaica. Not to mention had I taken a flight there not only would I have been quarantined there but the US would have quarantined us upon our return. That is 28 days of being quarantine and also jeopardizing us to the possible risk in contracting this deadly virus. Did I want to travel of course, could I travel, absolutely NOT. Jamaica and its powers that be had no problem in refunding my daughter all her monies as they recognized the severity of the epidemic. There was nothing normal , usual or customary about this particular travel and Southwest has got to recognize and understand that due to the declared Force Majeure; an inevitable and unavoidable catastrophe that interrupts the expected course of events. You must do what is right and only fair by your customers. For WE are the reason you are there. With thousand of people now unemployed , with a lost of income, no health benefits and struggling to pay their bills; You cant possibly think your actions of offering a credit are just, fair, righteous, ethical ,honorable or even honest. Where is your compassion, your concern for the sufferings or misfortunes of others? How dare you??? I already have a credit from a year ago, that I have not used. I find SOUTHWEST to be the furthest from your mission statement which says "Dedication to the highest quality of customer service ( except we dont . . . . .

    40 weeks, 5 days and 22 hours
    Anonymous

    Monique

    To whom it may concern; I'd like to share my story with you and hope that SOUTHWEST AIRLINES will JUST do the right thing regardless. I turned 50 this year, to be exact March 17th and as a surprise, my daughter had planned to celebrate big with me; A trip to Jamaica! This trip cost her well over $6000.00 and half of it in airfare. I was in tears to find that she had spent that kind of money on me. She knew I was going to absolutely love it . She worked endless hours and has been saving for more than a year ; a trip; FOR ME !! Kind of amazing for a 27 year old , who works full time and paid for her , mine and her sisters ticket . ITS A BIG DEAL. Unfortunately at this exact time the US was hit with a pandemic that has changed everyone's life. A world turned upside down, a world unprepared, a world caught off guard . The week prior to my initial travel date; my daughter was still hopeful but everyday it presented a slim chance of this trip ever happening. On 3/13/2020 The President declare a national emergency do to the COVID 19 pandemic as the number of confirmed cases and deaths continues to rise in the United States. On 3/17/2020. The President advising everyone to cease unnecessary travel . Also on 3/17/2020 The Government of Jamaica announced a quarantine effective March 18th (which was our initial date of travel.) until further notice, They stated All guests entering Jamaica will be required to self -quarantine for 14 days , Guest staying in hotels will be required to observe the quarantine rules as determined by the Ministry of Health and Wellness. My Daughter who lives in Vegas was flying to Maryland to surprise me with the trip and then we were to fly from Maryland into Jamaica. Not to mention had I taken a flight there not only would I have been quarantined there but the US would have quarantined us upon our return. That is 28 days of being quarantine and also jeopardizing us to the possible risk in contracting this deadly virus. Did I want to travel of course, could I travel, absolutely NOT. Jamaica and its powers that be had no problem in refunding my daughter all her monies as they recognized the severity of the epidemic. There was nothing normal , usual or customary about this particular travel and Southwest has got to recognize and understand that due to the declared Force Majeure; an inevitable and unavoidable catastrophe that interrupts the expected course of events. You must do what is right and only fair by your customers. For WE are the reason you are there. With thousand of people now unemployed , with a lost of income, no health benefits and struggling to pay their bills; You cant possibly think your actions of offering a credit are just, fair, righteous, ethical ,honorable or even honest. Where is your compassion, your concern for the sufferings or misfortunes of others? How dare you??? I already have a credit from a year ago, that I have not used. I find SOUTHWEST to be the furthest from your mission statement which says "Dedication to the highest quality of customer service ( except we dont care if the WORLD is under an epidemic ;its your lost) delivered with a sense of warmth ( you mean cold,) friendliness ( heartless) , individual pride ( you take pride in being unsympathetic),and Company Spirit.( yes you take pleasure in stealing and cheating your customers), " . And you wanting to be the most profitable airline , ( that you will be as long as you blatantly steal money from your innocent customers in time of a world crises and pandemic) People are trying to live and stay alive now! Using your credit that you think you so generously offered is the furthest from ones mind. My daughter needs her money NOW to keep her head above water as everyone is trying to just survive. I would hope to resolve this matter amicably and i look forward to hearing from you soon.

    40 weeks, 6 days and 4 hours