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The Directv Group, Inc.
Street Address2230 E Imperial Hwy FL 10PhoneNumber of Employees27000Contact NameMichael WhiteRelated TermsDirectvTwitter IDFaxZip Code90245-3504StateCATitleChairman, President and CEOCityEl SegundoAnonymous
Curley
14 weeks, 6 days and 5 hours
I spent 3 hours on the phone for a simple move request from one state to the other and they sent tech to address in previous state. I waisted a day from work to find out the tech was sent to wrong state and address. Horrible service.Anonymous
however, one problem has been ongoing and yet to be resolved. I am paying for a station I have not been able to get for the last two years which is one of the three I like. It is a PBS station. DirectTV can't seem to fix the problem. Lots of dropped calls, cs agents who don't speak english, put on hold forever, transferred around lots of times. Ironically, the PBS station works when there is a fundraiser. So explain that to me. They just want the money. It is very frustrating. I can't get a discount. This service is really bad and what's worse, there is no better option. Guess it's time to cancel TV alltogether. Do not use DirectTV which is now owned by AT
15 weeks, 5 days and 6 hoursAnonymous
Linda
15 weeks, 5 days and 7 hours
I have had few issues with DirectTV; however, one problem has been ongoing and yet to be resolved. I am paying for a station I have not been able to get for the last two years which is one of the three I like. It is a PBS station. DirectTV can't seem to fix the problem. Lots of dropped calls, cs agents who don't speak english, put on hold forever, transferred around lots of times. Ironically, the PBS station works when there is a fundraiser. So explain that to me. They just want the money. It is very frustrating. I can't get a discount. This service is really bad and what's worse, there is no better option. Guess it's time to cancel TV alltogether. Do not use DirectTV which is now owned by ATT&T. You will be very disappointed with their customer service, or lack thereof. So typical today.Anonymous
Randy Phelps
16 weeks, 5 days and 2 hours
We have had Directv for 3 years we have has problems since we first got they replace out main Dvr 1 time and the box in the bedroom twice and still having issues so we are today going to Dish network and found our issue the block that all the cables thru was laying on the ground in mud and dirt should have been mounted and was not groundedAnonymous
B. Hershberger
16 weeks, 6 days and 3 hours
I am being given wrong information on my bill. Was told that it would be $90 a month last month and this month's bill is $142. When calling customer service I was informed that there was nothing they could do for me because there is not promotions available. This is a dishonest business policy. After being a customer for years, I am leaving you in favor of another tv provider. I feel you do not train the people who answer the phones and they have wrong information. Very unhappy with your service.Anonymous
n a Directv customer since 1990, I am so disappointed of channels taken away that we have enjoyed for years. Recent one being DIY. We keep paying more money and channels are dwindling down to nothing we like. Today I have been on the phone off and on for twelve hours to no satisfaction. I can't believe how your loyal customers are treated. I will say the last person I talked with at 10:30 P.M was a Loyalty Group who could not help, but, had compassion to try to help. I spoke to nine people, was transferred, given numbers to call, and disconnected in the twelve h
17 weeks, 1 day and 12 hoursAnonymous
n a Directv customer since 1990, I am so disappointed of channels taken away that we have enjoyed for years. Recent one being DIY. We keep paying more money and channels are dwindling down to nothing we like. Today I have been on the phone off and on for twelve hours to no satisfaction. I can't believe how your loyal customers are treated. I will say the last person I talked with at 10:30 P.M was a Loyalty Group who could not help, but, had compassion to try to help. I spoke to nine people, was transferred, given numbers to call, and disconnected in the twelve h
17 weeks, 1 day and 12 hoursAnonymous
Janet
17 weeks, 1 day and 18 hours
My husband and I have been a Directv customer since 1990, I am so disappointed of channels taken away that we have enjoyed for years. Recent one being DIY. We keep paying more money and channels are dwindling down to nothing we like. Today I have been on the phone off and on for twelve hours to no satisfaction. I can't believe how your loyal customers are treated. I will say the last person I talked with at 10:30 P.M was a Loyalty Group who could not help, but, had compassion to try to help. I spoke to nine people, was transferred, given numbers to call, and disconnected in the twelve hour span, ridiculous! I'm not happy to lose a favorite channel but it is out of my hand unless I pay $40.00 more! And then no guarantee I will get my channels we like! And the record keeping of conversations or what you have for a package does not exist! Really a sad situation, so disappointed.Anonymous
Michael white...... Hello
17 weeks, 3 days and 4 hours
CEO president.. Main man... I'm tired of talking to Peggy from India also.. She took all my channels then told me no special PKG available when I said you weren't suppose to take my channels.. Then every day since another channel then another channel missing.. For this or I'm done.... Almost twenty years with direct TV watching same re runs daily.. For it....or I'm cancelling services asap...Anonymous
ls I had with my old provider, THEY DO NOT. I was lied to- to come over to Directv and been lied to ever since. One thing that will get my goat or blood boiling is to be lied to. I have called every few months or so to complain about the same thing (channels) and today I was told instead of $10 a month to cancel my services its $20 for me to canceled this contract. When it rains we loss service, I don't call to complain because what the point, when you will just be lied to time and time again, I was told this is a 2 year contract when I was first told this is a 1 year contract. I HATE THIS SERVICE AND WILL NEVER EVER TELL ANYONE TO GET SERVICES WITH DIRECTV, Customer service agents need a refresher course on how to help clients
17 weeks, 6 days and 16 hoursAnonymous
Anonymous
17 weeks, 6 days and 20 hours
I have only been with directv since Jan 2020 and on day 3 or day 5 I called to cancel this service and was told I had to buy out my contract. I was told D/TV carried some channels I had with my old provider, THEY DO NOT. I was lied to- to come over to Directv and been lied to ever since. One thing that will get my goat or blood boiling is to be lied to. I have called every few months or so to complain about the same thing (channels) and today I was told instead of $10 a month to cancel my services its $20 for me to canceled this contract. When it rains we loss service, I don't call to complain because what the point, when you will just be lied to time and time again, I was told this is a 2 year contract when I was first told this is a 1 year contract. I HATE THIS SERVICE AND WILL NEVER EVER TELL ANYONE TO GET SERVICES WITH DIRECTV, Customer service agents need a refresher course on how to help clients when they call in they can't explain your bill or anything else. All they are good for is taking your money. I WANT OUT OF THIS CONTRACT AND I WILL BE POSTING THIS TO FACEBOOK FOR ALL TO READ AND SEE.Anonymous
So DirecTV fabricate a service call on my account. Charge me $120 for it. I never made a request for service. The tech also fabricates my signature on the service document claiming I was happy with my service. I wasn't there, so I couldn't have signed it. Yes, they gave me the money back, but I cannot get an apology or an explanation. I'm assuming corporate fra, ,, , , ,
18 weeks, 4 hours and 3 minutesAnonymous
furious soon-to-be-ex customer
18 weeks, 6 hours and 11 minutes
So DirecTV fabricate a service call on my account. Charge me $120 for it. I never made a request for service. The tech also fabricates my signature on the service document claiming I was happy with my service. I wasn't there, so I couldn't have signed it. Yes, they gave me the money back, but I cannot get an apology or an explanation. I'm assuming corporate fraud.Anonymous
History Channel sucks! Nothing much left anymore about history like when it started. Does not any longer deserve title of history channel.
18 weeks, 5 days and 12 hoursAnonymous
Terry Emerson
18 weeks, 5 days and 18 hours
History Channel sucks! Nothing much left anymore about history like when it started. Does not any longer deserve title of history channel. Smithsonian rocks!Anonymous
On my package I was having a lot of Spanish channels and all of the sudden they canceled my Spanish channels. Of course after having it for months they told me that is not part of my package. If I want to appease I have to loose 39 channels of the package that I have now. Apparently you don't care about your customers at all plus you hire people that don't know anything about what they are doing. You have your customer service out of the country and that is why you are loosing customer. They have no answers for questions asked. Since Direct tv became At&t you are worthless. I would like your email so I can send a letter to corporate office
19 weeks, 12 hours and 5 minutesAnonymous
William H Bruce
19 weeks, 23 hours and 20 minutes
On my package I was having a lot of Spanish channels and all of the sudden they canceled my Spanish channels. Of course after having it for months they told me that is not part of my package. If I want to appease I have to loose 39 channels of the package that I have now. Apparently you don't care about your customers at all plus you hire people that don't know anything about what they are doing. You have your customer service out of the country and that is why you are loosing customer. They have no answers for questions asked. Since Direct tv became At&t you are worthless. I would like your email so I can send a letter to corporate office. Thank you for nothing. William H Bruce.Anonymous
April 21, 2020 for my installation of 10 boxes to be completed. As of today, July 13th, 2020 I have one (1) TV that works and nine (9) TV'S that either don't work or they have missing boxes. There have been approximately 12 Mastec installers that have tried to install the equipment and have failed to complete the order. There have also been 14 cancelled appointments by Mastec and when I called Di
19 weeks, 4 days and 12 hoursAnonymous
Disappointed Customer
19 weeks, 4 days and 22 hours
I have been waiting since April 21, 2020 for my installation of 10 boxes to be completed. As of today, July 13th, 2020 I have one (1) TV that works and nine (9) TV'S that either don't work or they have missing boxes. There have been approximately 12 Mastec installers that have tried to install the equipment and have failed to complete the order. There have also been 14 cancelled appointments by Mastec and when I called Directv/At@t customer service they say they do not know why the appointments are being cancelled but they will make me another one. At this point I am beyond disappointed with the customer service not having the authorization to be able to complete my install.Anonymous
e and it was to be hooked up July 9th no one came and when I called they kept saying he was in route then I get someone on the phone they kept saying my connection date wasn't til tht 15 which is today.can u believe no One came today and when I called the guy said he was at tht main box hooking up wires so I waited a few more hrs I called he said tht he was calling me but no answer but tht number he called out was my job tht I didn't give them the number too but I called from my work phone.when they ask me for tht Number on tht Acct I gave them mine.buy either way it go if they had called my work number and asked for me I'm tht front desk manager.It was a lie now tht non English speaking persons saying my appt is on the 23r
19 weeks, 5 days and 12 hoursAnonymous
Wendy Hughes
19 weeks, 5 days and 21 hours
Direct tv is a scam I called and got service and it was to be hooked up July 9th no one came and when I called they kept saying he was in route then I get someone on the phone they kept saying my connection date wasn't til tht 15 which is today.can u believe no One came today and when I called the guy said he was at tht main box hooking up wires so I waited a few more hrs I called he said tht he was calling me but no answer but tht number he called out was my job tht I didn't give them the number too but I called from my work phone.when they ask me for tht Number on tht Acct I gave them mine.buy either way it go if they had called my work number and asked for me I'm tht front desk manager.It was a lie now tht non English speaking persons saying my appt is on the 23rd then was trying to say I never had an appt for 15th thank God I have screenshots of all 3different date.theres no technician and they lying about tht date but have my money so tomorrow I'm going to talk to my lawyer.Anonymous
city of Ontario, CA.
20 weeks, 6 days and 11 hours
I called back Wednesday, 7/1, and was told that they would call back either Friday or Sunday with a solution. They NEVER called back
I called back Friday 7/3, only to be told it still says they can't reactivate as they don't offer service in Ontario, CA.
I called Sunday,7/5, the same thing, but I was told a manager would call me. NEVER called.
I called Tuesday, 7/7, only to be told a manager would call me today. Then my sister helped me and called. They told her they could reactivate the account, then as she was on hold, it hung up. I called back, with her on the phone with me, and was told it would be reactivated and that they'd call me back in an hour. They NEVER called.
No resolve, no calls, no supervisors.Anonymous
Mia Dravis
20 weeks, 6 days and 17 hours
They increased my mom's basic TV from $60 to $100 so we had to cancel after being customers for over 20 years.
On 6/30 the win-back department called, lowering it to $70. They tried to reactivate the account, but the person helping us said that the Direct TV screen said it isn't available in her city of Ontario, CA.
I called back Wednesday, 7/1, and was told that they would call back either Friday or Sunday with a solution. They NEVER called back
I called back Friday 7/3, only to be told it still says they can't reactivate as they don't offer service in Ontario, CA.
I called Sunday,7/5, the same thing, but I was told a manager would call me. NEVER called.
I called Tuesday, 7/7, only to be told a manager would call me today. Then my sister helped me and called. They told her they could reactivate the account, then as she was on hold, it hung up. I called back, with her on the phone with me, and was told it would be reactivated and that they'd call me back in an hour. They NEVER called.
No resolve, no calls, no supervisors.
Help!Anonymous
Suing for home damage!
21 weeks, 22 hours and 30 minutes
DirecTV will damage your home. They ruined my roof, siding, and interior walls while installing. I am filing a claim for the $1,000's in damage!Anonymous
Honest and Ethical, unlike DirecTV
21 weeks, 22 hours and 32 minutes
I have had the same exact experiences monthly. My time off of work which should be spent with my children is always stuck fighting for hours on the phone with DirecTV, trying to argue what I was promised the month prior! DirecTV is a criminal company and needs to be reported to all overseeing agencies. They need to be charged, fined, and put out of business! They have screwed every customer that has remained loyal to them. Shame on you DirecTV!!