• The Gap, Inc.

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    Gap Kids
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    Athleta
    Twitter ID
    Street Address
    Two Folsom Street
    Zip Code
    94105
    State
    CA
    Title
    Chairman and CEO
    Contact Name
    Glenn K. Murphy
    City
    San Francisco
    Anonymous

    Ana maria lopez

    Actually a few days ago I was in gap factory in Brooklyn and I was very impressed by the amount of great employees there were at the Fulton gap factory the ladies that helped me pick out a few jeans for my self as well as the other young lady Joselin that helped me pick some dresses for my grand daughters were lovely patience and very respectful. Sonaly talked to me about the rewards program and the gap card I was delighted to sign up. I had a very great experience I'm definitely coming back

    12 weeks, 3 days and 14 hours
    Anonymous

    GAP SHOULD BE SUED

    We live in Hong Kong. Bought some clothes online recently and tried to return a few items. We followed all their instructions online, according to which the items were to be sent back to an address in Shanghai using their designated delivery service provider (SF Express). Turned out we had to pay for the returned shipping ourselves -- something we did not expect for online purchases. The most ridiculous part was that the delivery service provider subsequently called and told us the box could not get through customs!!! Our returned items were returned to us!!! We called their customer service, only to be put on hold for hours and still no response.

    GAP SHOULD BE SUED FOR CUSTOMER FRAUD.

    12 weeks, 6 days and 11 hours
    Anonymous

    Chesterpuppy

    I agree with you. I have seen that ad 3 times this morning and it upsets me every time. In their quest to show they are a "woke" company, Gap Inc. is supporting BLM in their ads. As you say the leader and founder of BLM, Patrice Cullors, is a self admitted Marxist. The head of the NY chapter of BLM says they want to abolish the nuclear family and "burn down" the system. I assume he means capitalism which seems contrary to how Gap Inc.corporation makes money. Without capitalism, Gap would not exist. Gap is advocating for its own demise. They are near bankruptcy now. Concentrating on making a quality product would help them remain in business. The quality at Gap, BR and ON has been going down for years. They are using more synthetic, cheap materials in their clothing. Most of the styles at Gap look like shapeless bags and are not flattering at all. BR offers one product all year long, merino wool sweaters. ON sweaters are made of such cheap yarns that they pill after one wearing. Their jeans, despite containing spandex, stretch out and become baggy after the first wash. Since the quality of their clothing has declined and they started offering political opinions, I will no longer shop Gap or any of its related companies. i have had a Gap Visa for over 20 years that I will be cancelling.

    Thread
    14 weeks, 3 days and 3 hours
    Anonymous

    Chesterpuppy

    What's wrong with what Kanye is saying? Two parent homes are better for children. Fathers are important to the success and well being of their children. Kids whose fathers are not in their lives are more likely to grow up in poverty and without an education. They're more likely to end up in jail. Aren't these issues that you would like to see addressed, poverty, education and incarceration? If BLM truly cared about black lives, they would not support the abolition of the nuclear family that is made up of a mom, a dad and kids. The community at large is no substitute for this.

    Thread
    14 weeks, 3 days and 3 hours
    Anonymous

    Stay Away. Evil liberal communist company.

    The Gap and there company Old Navy push the evil liberal communist group Black Lives Matter. They also push disgusting unsafe homosexuality propaganda thru there ads. Don't do business with these evil liberal people running Gap and Old Navy.

    15 weeks, 5 days and 14 hours
    Anonymous

    Fedup

    Absolutely the worst online store in the world! Should be shut down! Unprofessional, incompetent employees! Shipper they use are the most low grade, thief's around. They steal your packages and claim they were delivered! THEGSP IS GARBAGE!

    15 weeks, 5 days and 22 hours
    Anonymous

    Jodie Hancock

    GAP, I would love to send you my order number and email address, but I never received a confirmation via email with the order number or anything else. It's been over 3 weeks! You sure were quick to take my money as reflected in my bank account. There's no getting ahold of customer through phone calls to rectify the absence of an email. That's plain stealing! I'm waiting 1 more week, if I don't receive my white hoody with black GAP logo, I will report this issue with the BBB. Horrible service!

    16 weeks, 16 minutes and 58.68 seconds
    Anonymous

    Black History Matters!

    Gap and Adidas need to be ashamed of themselves for allowing Kanye West and the Kardashian family to disrespect black people disparagingly. Nick Cannon was fired for saying something about Jewish people, while anybody can disrespect black people can continue to prosper. It is double standard and I will be contacting every major news outlet until he is fired. As for Kim Kardashian, she is ONLY upset because Kanye is now talking about her family and her personal business, but along as he spoke neglectly about black people, even she had not problem, as long as he kept making money. She didn't care and still does not care. She was supportive of his lies about black people and black history and you are just a guilty. I will not stop until Kanye West is fired!

    16 weeks, 2 hours and 39 minutes
    Anonymous

    Black History Matters!

    Gap and Adidas need to be ashamed of themselves for allowing Kanye West and the Kardashian family to disrespect black people disparagingly. Nick Cannon was fired for saying something about Jewish people, while anybody can disrespect black people can continue to prosper. It is double standard and I will be contacting every major news outlet until he is fired. As for Kim Kardashian, she is ONLY upset because Kanye is now talking about her family and her personal business, but along as he spoke neglectly about black people, even she had not problem, as long as he kept making money. She didn't care and still does not care. She was supportive of his lies about black people and black history and you are just a guilty. I will not stop until Kanye West is fired!

    16 weeks, 2 hours and 39 minutes
    Anonymous

    CPZ

    Sunday afternoon while watching television, a commercial

    for Old Navy came across my screen highlighting Black Lives Matter. This is deeply disturbing

    to me since the leader of this subversive organization is an open Marxist. I am thinking that GAP companies have ill-informed ignorant people working there.

    I am hoping I am totally wrong thinking that GAP companies would support such

    an anti-American organization touting and demonstrating outward violence and rioting towards our citizens, our government, our freedom, and our country. GAP and its subsidiaries seem to want to feel they represent that Ralph Lauren type of American look. Clearly Marxism/Communism is not supportive of American life in any way.

    If you DO NOT SUPPORT this organization, I strongly suggest and respectfully request that you pull any and all commercials that tout BLM and KEEP POLITICS OUT OF FASHION.

    Lastly, you should be aware that I am not the only person that noticed this ad. It is being talked about - and not in a good way. All large companies think they are immune to failure. However, many companies that have made unwise decisions have disappeared. I can tell you this, I won't be shopping your products any time soon. I know of at least thirty other people that feel the same. You know what "they" say - for every actual complaint made, there are about 2500 others that feel the same but don't take the time to actually report.

    Shame on you. That's one of the best things about America - we have the freedom to choose. You're not the only game in town.

    16 weeks, 4 days and 46 minutes
    Anonymous

    Dennis

    Personally I find the advertising for OLD NAVY to be offensive - really do not appreciate your promoting political correctness into your TV marketing messages - stick to product quality vs trying to propagandize

    16 weeks, 4 days and 2 hours
    Anonymous

    Robin

    What is wrong with Gap? I am a long standing customer and for weeks I have been trying to reach customer service by phone (waiting an hour or longer), chat and email, with NO response. I was trying to return items. Now I am outside of return window. I need help immediately. I will never purchase from Gap again if this isn't resolved.

    16 weeks, 5 days and 4 hours
    Anonymous

    DC

    I am sensitive to the fact that all retail customer service is experiencing delays and challenges right now. I have been patient and understanding. What I do not understand is why GAP has yet to refund me for merchandise sent back weeks ago. I have not had this experience with any other retail company to date, or even during this pandemic. After sending multiple items back, I have received absolutely no information, no acknowledgment, no confirmation, and no courtesy email from GAP. No communication whatsoever and no way to reach anyone at customer service. Hold times are absurd and I have yet to reach anyone. Interestingly enough though, they seem to have enough staff on hand to process (and charge) a new purchase, and ship it out within regular shipping window timeframes. So their challenge seems to lie only with returning their customers' money. I have been a loyal GAP customer for over 35 years but that ends today.

    17 weeks, 3 days and 1 hour
    Anonymous

    Future Non Shopper at Gap

    Ok.

    So now we have Black Lives Matter and waving Rainbow flags in commercials. Well all lives matter and if only BLM then the rest of us will shop elsewhere. All should shop somewhere else. I am.

    17 weeks, 3 days and 6 hours
    Anonymous

    C.D.

    I returned an order back at the beginning of June and have yet to get a hold of anyone in customer service nor my refund. This is ridiculous and unacceptable. This is theft when you have the product back in your warehouse. So I demand a response and one soon for I go to small claims.

    17 weeks, 3 days and 8 hours
    Anonymous

    SJones

    I, too, will never shop online with GAP again. In mid June I returned 5 items from a very large order. I used the GAP authorized return label. I tracked that GAP had received the return. It took over 2 weeks before I had a response of my return credit, but it was only for 3 of the 5 items. I called Customer Service and was on hold for over an hour before I hung up. The next day I received notice of a credit for just 1 more item. I called Customer Service and after over a 30 minute wait I spoke to someone who told me that ROBOTS processed my return and must have missed an item. She said my return credit of the 5th item would be processed no later than July 9. It is now July 14 and NOTHING! This company will not survive if this is how it operates! So sad...

    17 weeks, 3 days and 21 hours
    Anonymous

    Folsom CA Gap outlet employees exposed to Covid19. Masks are not required at all. Customers from around the world are there browsing and shopping WITHOUT masks. Management is doing NOTHING about it. Employees expressed their concern to management but were shut down.

    17 weeks, 6 days and 18 hours
    Anonymous

    Bummed out

    I ordered four items on June 27. Two tshirts and two packages of face masks. Gap confirmed the purchase and told me that I would receive three packages by July 7. As of today, July 9,I received two tshirts and no masks.One of the shirts is discolored. Like everyone on this thread, I called customer service three different times and spent almost two hours on hold.

    If I don't receive my masks by tomorrow I'll call my credit card and dispute the charges.

    There is no reason for this and blaming it on Covid is total nonsense. Plenty of other companies are dealing and there are lots of people looking for jobs. This is completely disgraceful

    18 weeks, 1 day and 16 hours
    Anonymous

    Revitalizerelax

    Ridiculous and terrible customer service I am very disappointed and frustrated

    18 weeks, 2 days and 19 hours
    Anonymous

    Ayanna

    Gap customer service phone line issues

    I have called Gap's customer service line multiple times since June 27th and waited on hold from 45 minutes to an hour & 1/2 and still no one has answered the phone.

    I placed and an online order for 1 blue shirt and 1 white shirt. I received two blue shirts. I wanted to return the blue shirt for the white shirt I initially ordered, but Gap's customer service team is nonexistent. I guess I'll keep both blue shirts and NEVER order from Gap again.

    18 weeks, 4 days and 6 hours
    Anonymous

    M k p

    Your Aurora farms store is a joke. Especially during this Covid epidemic. I have waited outside 4th in line on a Friday night as this branch has only 1 cashier and lots of workers standing around. With the technology that's out there is ther no way to scan by phone to get more people through. There are at least 15 customers behind me and many more that have walked away. I would think with stores being closed for months this isn't the best way to run a store

    19 weeks, 20 hours and 53 minutes
    Anonymous

    Cass Cheung

    Luckily I read some of the comments so I don't have to go thru the torture to complain about Old Navy to robot phone recording.

    19 weeks, 1 day and 9 hours
    Anonymous

    I had the same experience. Oh hold 3 hours!! Gap is the worst customer service!!!!!!!!!!!!!!

    19 weeks, 2 days and 3 hours
    Anonymous

    Connie Coffee

    I called GAP customer service today about an order I placed and after waiting on hold for over 30 minutes I finally gave up. During this time, I also started a CHAT and was NEVER connected to anyone. Honestly, why can't you have more staff working so this doesn't happen. I'm frustrated and annoyed. You list COVID as a reason for higher than usual call volume. Well COVID's been going on for months. You've had plenty of time to adapt and amp up the number of people on your phone lines/chat. It's no excuse for the lousy customer service. I shouldn't even say lousy, because I never was able to talk to anyone. So NO CUSTOMER service at all.

    19 weeks, 2 days and 21 hours
    Anonymous

    Sandra M

    I agree , my wife as been trying to get a refund for the last month , and nothing . She has tried calling and staying on hold the same happens , dropped calls .Stays on hold for hours . They owe my wife and 120 dollars !

    Thread
    19 weeks, 2 days and 22 hours