• The Home Depot, Inc.

    Street Address
    2455 Paces Ferry Rd. Nw
    Number of Employees
    331000
    Contact Name
    Francis Blake
    Related Terms
    Home Depot
    Twitter ID
    Zip Code
    30339
    State
    GA
    Title
    Chairman and CEO
    City
    Atlanta
    Anonymous

    i am totally disgusted with home depot the first time i ordered a amana dryer due for delivery on oct 26 2020 they moved my delivery date back to dec 7 2020.i cancelled that order.The second time i decided to give it another try the wrong address popped up so i called (PHONE) to try to get it changed and the lady told me i could not change the address even through i had my paypal email and order number.my paypal email is (EMAIL).i am going thru a divorce and i dont have a dryer and now i have to wait 3 to 5 days on top of all of this trouble.i guess i will be going to lowes as soon as they release my money. my order was as follows Amana 6.5 cu. ft. 240-Volt White Electric Vented Dryer
    with Wrinkle Prevent Option
    $448.00
    $499.00
    Saved 10%
    1 $448.00
    Parts & Services
    Dryer Power Cord $23.98
    Haul Away Your Old Appliance $25.00
    3 YR PROTECT PLAN $65.00 1 $65.00
    Expect it on Oct 31, 2020
    Subtotal $586.97
    Appliance Delivery FREE
    Sales Tax $49.70
    Total $636.67
    You Saved $51.00
    Need help?
    Online Customer Support:
    (PHONE)
    Major Appliances:
    (PHONE)
    Call 7 days a week:
    6 a.m. to 2 a.m. EST
    I now have to wait to dry my clothes I am also a google master reviewer and this will go in my reviews.thank you.p leonard ps if anyone would care enough to comment call (PHONE).thank you

    11 weeks, 3 days and 12 hours
    Anonymous

    Disgruntled polite customer

    In July with my 23 year old son I rented a power washer. My son tried for 30 minutes (after we purchased gasoline for it) to start it. He could not start it. So with 90 minutes of renting the power washer we returned to the Vauxhall, NJ, Home Depot to return the unit. The single helpful person (as the manager of the rental department actaully sneered at me when we said we could not start the unit) of the 3 people there spent 20 minutes trying to start the power washer and finally did so. However, he had to try many times. When i asked for a refund, I was told I had to pay for the time the unit was out. When I called Customer Service, in a 30 minute discussion the customer rep "sympathized with me" and told me essentiallly she could do nothing and suggested I ask the manager of the store for a "break" on something else I either bought or rented due to this episode. Essentially the customer service rep told me that the manager of each store makes any decisions such as a refund and she could do nothing but make that suggestion. I will now write the CEO about this miserable experience. I will try hard to purchase as little as I can from Home Depot in the future. While i realize that the Covid-19 pandemic can be stressful on hard-working employees, there was absolutely no excuse for the way I was treated.

    21 weeks, 6 hours and 52 minutes
    Anonymous

    Disgusted

    TERRIBLE experience trying to purchase a bathroom vanity from Home Depot. It was not available in the stores and so came from homedepot.com. The first one was smashed and broken in its box. We rejected it and started again. We took time off work to pick the second one up from the distribution center in order to get it faster. The second one was also broken. The Home Depot phone customer service rep was utterly unhelpful. She said I should drive the vanity to a store to get a refund -- without any regard for my physical ablilty and COVD distancing or the fact that it did not come from a store--- and then left me on hold for 35 minutes until I was disconnected. We needed the refund so we took more time from work to take the vanity to the store. I tried 3 times to submit a review to the Home Depot site warning people to inspect this item before buying, and Home Depot rejected each version. I called customer service again to solve the review problem, and after another 30 minutes was connected to Home Depot Corporate. This was the final straw- the corporate mouthpiece was exactly that- a mouthpiece. She stated and reiterated that she is proud of her (defective) merchandise and the (terrible) customer service provided by Home Depot, and was sorry I was disappiubnted, She did not apologize, she did not acknowledge my experience, and she defended the censorship of my review even while agreeing that it met all the policy requirements and restrictions. She explained that she had created a "case" for me, and them explained that I would never receive any feedback, information or any further contact about this case, nor could I follow it up. She completely wasted my time and whatever good will I had left for Home Depot. I used my time and energy to do good for other shoppers, and defended and promoted disinformation and censorship. Even in these COVID times we have choices. Lowes, WayFair, Build.Com, FaucetDirct, DecorPLanet, Amazon . and others all complete with Home Depot, and their customer service is better. Home Depot policies force people, vulnerable or not, into their stores, and simultaneously ignore mask requirements. I do not have to shop there, and now I will try not to. Shame on Home Depot. PS Censor this if you'd like. I will also post it on Yelp, Facebook, and everywhere else I can think of so others will be warned. PPS Compliments to Estes Shipping and to the individual Customer Service rep at Home Depot on S. Columbuis Ave, Philadelphia, who accepted our return.

    21 weeks, 7 hours and 15 minutes
    Anonymous

    ber, siding, carpet, kitchen cabinets/count tops, appliances and flooring.

    We were very happy with their service and installers until this year. The College Place store has been using very unprofessional contractors the past six months. The most recent was two days ago while we were attempting to get vinyl flooring installed in our new kitchen. First they canceled our appointment at the last minute, then when they did show up, they did not speck enough English to communicate with my wife and when they did they were unprofessional

    21 weeks, 1 day and 10 hours
    Anonymous

    Lyle G. Fletcher

    My wife and I have been remodeling our home for the passed two years and have spent a great deal of money at your College Place, WA store, new doors, windows, lumber, siding, carpet, kitchen cabinets/count tops, appliances and flooring.

    We were very happy with their service and installers until this year. The College Place store has been using very unprofessional contractors the past six months. The most recent was two days ago while we were attempting to get vinyl flooring installed in our new kitchen. First they canceled our appointment at the last minute, then when they did show up, they did not speck enough English to communicate with my wife and when they did they were unprofessional and rude. Finally their boss told them over the phone to just leave because my wife was not being cooperative. Please advise.

    21 weeks, 1 day and 11 hours
    Anonymous

    David Stephen Picone

    Hi..i purchased a carpet off the rolls 12x16..it was the wrong carpet..my mistake..i went back to home depot to get credit for that carpet towards a MORE expensive carpet..they said since it was cut they would not give me credit..i am a vet and money is limited..is it possible to get credit for this carpet towards a more expensive one...thank you...dave

    21 weeks, 1 day and 12 hours
    Anonymous

    Home Depot Copperfield Store #6506

    On Hwy 6 Houston

    I have never ever in my life seen the most

    Pathetic and hopeless customer service by not picking up phone cals at all

    I am trying to call since last 2 days but no response at all

    I need to find out for an item if it is available to avoid driving from Tomball

    This is very painful when you expect country's biggest shopping organization with lake of poorest customer phone service

    Shame

    21 weeks, 1 day and 13 hours
    Anonymous

    Dear Home Depot corporate the thing that I would like you guys to do we had Rhonda at the Kyle store she was our HR lady over at Kyle until you guys move her to Brodie Lane Since Brenda is gone I think that we should have Rhonda back at Kyle Texas Home Depot back as our HR lady

    21 weeks, 1 day and 20 hours
    Anonymous

    So I went to the Home Depot in Hackettstown, New Jersey this afternoon. There was a customer not wearing a face mask. I politely asked him to put on his mask. His response was that he believes in Jesus & he won't wear a mask. There were 3 employees right there & when I told them, they just laughed!!!" So I will not shop in this store again. I have spent thousands of dollars on all my appliances, not to mention a

    21 weeks, 2 days and 3 hours
    Anonymous

    Nina

    So I went to the Home Depot in Hackettstown, New Jersey this afternoon. There was a customer not wearing a face mask. I politely asked him to put on his mask. His response was that he believes in Jesus & he won't wear a mask. There were 3 employees right there & when I told them, they just laughed!!!" So I will not shop in this store again. I have spent thousands of dollars on all my appliances, not to mention attic insulation & general weekly supplies.

    21 weeks, 2 days and 4 hours
    Anonymous

    Kevin Vinson

    I ordered several thousand dollars worth of building materials from Home Depot and paid for delivery only to have their delivery contractor offload everything in the public road all the while giving us a very poor attitude regarding our delivery. After contacting Home Depot to request a different driver deliver our next orders we were told they would just refund our money vs. finding a different driver. I typically spend 7 to 10 thousand dollars a year at Home Depot and have yet to actually receive any quality customer service at one end or the other. Well, I will be taking my business to Lowe's for now on. I will also make sure that my blogs, websites and YouTube tutorials/videos also reflect that Lowe's is the place to show. The prices may be a little higher, but well worth it when you are no longer dealing with incompetence, lack of knowledge and lack of respect for you the customer and the products you purchase.

    21 weeks, 3 days and 8 hours
    Anonymous

    stoneking

    i just called that number the dude who answered i'd a f...kin a...hole rude belligerent piece of ****.

    21 weeks, 4 days and 12 hours
    Anonymous

    i am an employee at home depot in charleston west virginia,i'm on LOA medical issues.i am struggling now badly and sent a paper in to be filled out so i can get help.been 10 days to take a whole 2 minutes to do. literally. i keep calling HR and getting lied to saying i will have it that day and still dont have it.they talk about caring for the employee thats bs!!! they sit in their comfy space and have no care or concern for no one but self.

    21 weeks, 4 days and 12 hours
    Anonymous

    stoneking

    i am an employee at home depot in charleston west virginia,i'm on LOA medical issues.i am struggling now badly and sent a paper in to be filled out so i can get help.been 10 days to take a whole 2 minutes to do. literally. i keep calling HR and getting lied to saying i will have it that day and still dont have it.they talk about caring for the employee thats bs!!! they sit in their comfy space and have no care or concern for no one but self. i will not return to that place.

    21 weeks, 4 days and 12 hours
    Anonymous

    hatsoever. They weren't even trying to enforce the face mask mandate at the store located on Tatum and Bell. I understand it must be difficult for staff to enforce, however there is someone at the door for that very reason. I am informing everyone and anyone that will listen about the blatant lack of care or effort made by this store to keep it's costumers safe. Absolutely crazy and careless given the state of Arizona and the COVID pandemic. Here we are not allowing bars, gyms and schools to open, our ICU beda are still full and home depot can't even enforce a simple face m

    21 weeks, 5 days and 11 hours
    Anonymous

    Michelle F.

    My husband and I were at the home depot in Phoenix, AZ where face masks are REQUIRED by mandate and there were at least 15 people in there without any face covering whatsoever. They weren't even trying to enforce the face mask mandate at the store located on Tatum and Bell. I understand it must be difficult for staff to enforce, however there is someone at the door for that very reason. I am informing everyone and anyone that will listen about the blatant lack of care or effort made by this store to keep it's costumers safe. Absolutely crazy and careless given the state of Arizona and the COVID pandemic. Here we are not allowing bars, gyms and schools to open, our ICU beda are still full and home depot can't even enforce a simple face mask mandate. Way to be part of the problem, not part of the solution. I'm sure Arthur Blank would be hugely disappointed. We will bring our thousands of dollars worth of business elsewhere from now on.

    22 weeks, 8 hours and 48 minutes
    Anonymous

    Wayne

    I went to Home Depot Store 4420 this morning and spent about 15 minutes making purchases. Prominently displayed were signs saying face masks are required. There was an employee at the entrance handing out masks to those who forgot theirs. In my short time in the store I noticed three customers, all separate and not one single group, who were not wearing masks. I asked the employee at the front desk about this and she said the manager said not to enforce the policy. I told her that the policy could be enforced, that many stores in southern Utah would not let people shop in the store without wearing a face mask and to have such signage and then not enforce it was foolish. All employees had masks which is great. We do have an issue with coronavirus and it is a simple thing to wear a mask for yourself and for others. Please require the manager of the store to enforce your policy. Thanks!

    22 weeks, 8 hours and 55 minutes
    Anonymous

    maceo haynes

    maceo haynes

    22 weeks, 12 hours and 17 minutes
    Anonymous

    Citizen Sane

    Not true. The person not wearing the mask may be infected and not know it. The other person wearing the mask has some protection but could still be infected by the self centered , inconsiderate buffoon not wearing a mask.

    Thread
    22 weeks, 21 hours and 58 minutes
    Anonymous

    Bianka

    Home Depot has helped me out a lot especially in the floods the Halloween flood in 2015 and evermore day a week in 2015 the only thing that I like about Home Depot is that they have one special person that works at the Kyle Texas Home Depot his name is Anthony the pro loader God bless his soul he's always working all the time nothing stops him

    22 weeks, 1 day and 2 hours
    Anonymous

    JDLV

    Home Depot has screwed up two online orders in a row. Every e-mail I receive from them regarding confirmation and shipping information has been incorrect. It's disgusting one is pretty much forced to deal with this behemoth.

    22 weeks, 1 day and 3 hours
    Anonymous

    Scott

    I'm a pro customer and I go to the Emeryville Ca. Home Depot almost every morning at 6 am. And every morning see Elva. She is the GREATEST pro associate I've seen. She knows everything about that computer, she practically knows everything in the store. If I need a special order or something pulled, she's right on top of it like she's in charge. Elva is a person that makes things right. And I am so happy that she works in Emeryville. I go to a lot of other stores in the area and the pro associates are mostly good or friendly, some are ok, and some are sad sacks. Elva one of your top associates and you need to do everything you can to keep her on board. In my eyes, she's invaluable.

    22 weeks, 1 day and 3 hours
    Anonymous

    Repulsed

    I live in Roswell, GA, and had a very unsettling encounter yesterday; an unmasked employees was at the front registers gabbing to any employee in the vicinity. Well, I guess she's dating another employee because she removed his mask to give him a disgusting sloppy wet kiss just 3 feet from where I was standing. I've decided that I will not be shopping at any home depot's again. Ever. I haven't alerted the store manager yet because I was so irritated when I left.

    22 weeks, 1 day and 4 hours
    Anonymous

    Mr. Know it all's Dad.

    Son you are a **** and will always be a ****.

    Thread
    22 weeks, 1 day and 4 hours
    Anonymous

    Robert Haldeman

    So last night went to Home Depot in Pottstown Pa as I was leaving there was a working taking down the American flag as he got it off it touched the ground then he turned around started walking into the store with the flag draped over his arm and flag dragging on the ground I yelled that's not how you treat the American flag no response so I said it again pissed off at this point he finally lifts it up some to get it off the ground so then I get in my car and call the store would have went in but probably would have gotten arrested so I get manager on the phone and tell him and all he says was he was going to talk to the associate I'm pissed and had a few choice words and he told me to calm down I said no I'm a pissed off American I said aren't u proud to be a American got no response I told him if they can't respect the flag and probably care for it don't **** put one up and the little **** hung up on me I will never step foot in a Home Depot again so disappointed so disrespectful to all the military and I'm sure there were some in side

    22 weeks, 1 day and 8 hours