• Toyota Motor Sales, U.S.A., Inc.

    Street Address
    19001 S. Western Ave
    Related Terms
    Lexus
    Related Terms
    Scion
    Twitter ID
    Zip Code
    90501
    State
    CA
    City
    Torrance
    Anonymous

    Patricia Powell

    Very disappointed in Toyota and a recent visit on a recall. For years and three Toyotas, this dealership has been my point if service. Last visit was most unpleasant when your gestapo manager disrespectfully told me to go sit outside because my mask was off. I was sitting alone in a far corner with not a person anywhere in sight. Strange as I walked thru the area I saw others without a face covering. You have lost me as a customer.

    13 weeks, 2 days and 3 hours
    Anonymous

    Run for any state but Washington!!

    The problem is stated right in your first sentence. You live in the state of Washington. We just escaped the state of Washington just a week and three days ago. If you have a plug in Prius, you can't be charged for the gas taxes and other add-on taxes they stick you with in the state. We left, and we are now happy again!!

    Thread
    13 weeks, 5 days and 19 hours
    Anonymous

    Faithful Toyota Owner of many decades

    Yes!! I agree!! Go Trump, 2020!!!

    Thread
    13 weeks, 5 days and 19 hours
    Anonymous

    Trump 2020 go Trump

    Thread
    13 weeks, 6 days and 20 hours
    Anonymous

    Gloria kreuser

    Hey everyone, on hold with Toyota Corp, now for over 10 minutes. No wonder there are interior issues at Dealership levels. ****.

    I AM VERY, VERY UPSET WITH THIS ENTIRE EXPERIENCE.

    gLoria Kreuser

    Still on hold, 15 minutes now.

    16 weeks, 3 days and 22 hours
    Anonymous

    lillibit halfpint

    I need some one in Toyota to explain to me why I cant buy a Toyota Prius Plug hybrid car in the state of Washington? I am ready and willing to take advantage of my local Toyota dealership's offer of zero percent financing but I want a Plug in. So, whats up with that?

    Thread
    22 weeks, 4 days and 1 hour
    Anonymous

    Jeff B

    Hello,

    My 2020 Tundra tow package is missing an aux trans cooler. Same setup as non towing package. All 2019 and 20s had the aux cooler removed and the plate between the warmer (acts as heat transfer now too) removed so we cant add an aux cooler if we wanted to. Why did the previous Tundras have a cooler if 2019 and 20s sont need with the exact same set up? Plenty of us on Tundra forums are seeing torque convertor temps of 200 to 235 and pan temps 185 to 220? No way it should run that hot while not towing. Long drives pan heat soaks as it cant be cooled. Overtime this will cause issues as WS is a great fluid but what about the seals and other internal parts? Why does our window sticker say oil/trans cooler? Please explain.

    Jeffrey Baxter

    Burke VA

    Loyal Toyota Customer

    29 weeks, 4 days and 17 hours
    Anonymous

    Toyota is disgusting. I have 2 years of complimentary oil service .For a new car the last one is now this month. Considering the virus I don't want anyone in my car. Well this crappy company hwon't extend the time period. I have the name of the guy I spoke to Chris I have last name but won't give it.he was terrible to deal with. My next car will be a Honda.

    32 weeks, 6 days and 21 hours
    Anonymous

    CARL Carrothers

    MY WIFE AND I BOUGHT A 2018 CAMRY IN SEPTEMBER 2019, IT HAD JUST OVER 20,000 MILES ON IT, WE BOTH FELL IN LOVE WITH OUR NEW CAR, ON MARCH 26, 2020 I MADE A APPOINTMENT WITH FOOTHILLS TOYOTA FOR OUR 30K SERVICE I GOT THE TOYOTA CARE PACKAGE 356.97 CLANCY THE SERVICE WRITER IS A TRUE PROFESSIONAL HE EXPLAINED EVERYTHING TO ME, WHILE I WAS SIGHNING AUTHIORZATION TO WORK ON MY CAR, TYLER STEINMAN THE GM OF FOOTHILLS COMES OVER AND VERBALLY ATTACKS ME CALLING ME A JERK, I DON'T EVER FEEL SAFE GOING BACK THERE, IS THIS HOW TOYOTA TRAINS THERE GMS, THERE NEEDS TO BE SOMETHING DONE ABOUT THIS IM SO MAD I MAY SEE IF THERE'S ANY LEGAL ACTION I CAN TAKE

    34 weeks, 22 hours and 40 minutes
    Anonymous

    Alicia Dorr

    I am an 81 yr. old single female with a '19 Four Runner, less than 9,000 miles. Call to Ser. Manager was exercise in futility about futility. Told notice to arrive about fuel pump recall, have received NOthing. Nor the other THREE recalls I've just read of.... my safety is a risk. Back to Honda for me, I owned many of them and always given immediate notice of any recall which was handled promptly, keeping my mind at ease.

    39 weeks, 3 days and 1 hour
    Anonymous

    Nunya

    The Rav 4 which I own fell into reverse w/o anyone being inside the vehicle much less in the driver's seat. With engine running it proceeded to roll backwards.

    I was standing between the passenger seat and open door.

    I was knocked down and injured when the vehicle rolled over my left arm.

    Toyota says it could not have been safety feature failure but that it could happen at all greatly concerns me as does their denial of responsibility. I won't be purchasing another Toyota. I have lost faith in their safety.

    42 weeks, 4 hours and 17 minutes
    Anonymous

    Happy Toyota owner

    I personally would prefer stricter emissions as the cars from the next state over from me who drive in our state. the fumes from alot these cars in traffic are bad and not healthy at all. Toyota makes an excellent product! Example... my Toyota has over 306,000 miles and still going strong. but if you prefer to be buying a car more offen than Toyota owners ..Go right ahead. The real reason for you not wanting a Toyota is because of Trump. Admit it.

    Thread
    42 weeks, 5 days and 1 hour
    Anonymous

    Steve

    Not that anyone at Toyota cares, but after being a lifelong Toyota buyer and supporter, I no longer will be due to the company's siding with Trump on his war against California. My first new car purchase was a '79 Toyota Pickup. We've had a Prius, a Camry, a RAV4, and a Highlander. Now I'm researching to buy a pickup again and though I was originally planning on a new Tacoma, forget about it now. Not only Toyota's stance against California's emissions goals, but also because the company will not make a pickup that gets even barely decent mpg. How can Ford and other companies make full sized pickups with very good mpg yet Toyota can't or won't? The new 2020 Chevrolet Silverado diesel gets 33 mpg highway. The Ford F-150 gets 27 mpg.

    The new Tacoma- 22mpg. The Tundra- worse. Toyota has turned into a dishonest company. I sent a "snail mail" letter to Toyota corporate a month ago but of course no reply. That's life. At least there are other choices out there.

    42 weeks, 5 days and 10 hours
    Anonymous

    nancy Streich

    2020 Toyota RAV4 hybrid's auto start from app does not work. Do not buy this car. They gave no solution. I have five emails from Toyota saying they are aware and are working on it. No, they are not. It has been three months. Do not buy this car!!!!!!!

    44 weeks, 5 days and 2 hours
    Anonymous

    Mark

    Hi my name is Mark and have been in a Lexus car with a total of 5 leases over a 15 year period. Since moving to Boca Raton we have leased a car from you with great success in both service, appreciation as a customer and the help of closing the sale while working with Hue who I know is no longer there.

    The end of lease was horrific and not in the JM Lexus or any Lexus class of style. Upon returning our Es350 2016, Monday December 9th we were sent to the reception desk. The women at that time was joking with a salesman as we patiently waited our turn. I told her we are returning an off lease car and her reply was "are you purchasing a new car" my answer was we are undecided. At that point we we handed a screw driver and sent away. I was appalled that a Lexus dealership with such high standards such as yours would now put a sour taste and a reminder that after the sale still counts in keeping a customer. We were not satisfied with given a screwdriver and asked to speak to a representative. Brian M spoke with us but that really didn't solve the feelings that we had as we existed the building. We are still in search of a car but the pricing and incentives are not in our favor.

    Thank You

    Mark

    49 weeks, 3 days and 6 hours
    Anonymous

    I had a recal on my Toyota while at the dealership my windshield was cracked I wish Toyota would demonstrate much more professionalism mistakes happen I understand nobody is perfect but own that mistake and fix it.

    51 weeks, 6 days and 14 hours
    Anonymous

    Alan Powell

    My wife and I are planning to purchase an PHEV or electric vehicle. The Prius PHEV was at the top of our list. Now that Toyota has chosen to back the Trump administration's attempt to strip states of their ability to enforce stringent fuel efficiency standards, we cannot in good conscience purchase from Toyota. You may have no doubt that I will communicate my displeasure with Toyota to others.

    1 year, 1 day and 17 hours
    Anonymous

    We have been doing business with Prime Toyota for many years! Over the past 2 years their service department is less than adequate. We purchased 2 RAV 4's and they could never get that straight and kept mixing up the cars...We brought one of them in for an oil change, tire rotation and state inspection. We had to go back because they did not update the sticker. We filed a complaint at which time the tire pressure light that was on when we brought it in was still on. We still feel the work was not done! Also we had to go back for that light at their request only to be told there was a pin hole leak!!! Something they did not notice before...never going back!

    1 year, 1 week and 20 hours
    Anonymous

    Thomas White

    Toyota Gettel of Port Charlotte, Fl. SUCKS! I will NEVER do business with Toyota again. Going to buy a new truck, WON'T be a Toyota.

    1 year, 1 week and 4 days
    Anonymous

    M Alniaimi (PHONE)

    Hello

    I've been owned Different types of Toyota since 1985

    Starting with Crown super salon 1983 then 1985 then Corolla 1990 to another 2 Camry until now I have Camry

    2016

    I didn't see any of the above has a problem with the Transmission only with the one that I have, it's ok but when I'm back to check if there is a recall for my car , I'm really confused of one the websites which you can check in .

    I'm asking about anyone can help me

    Added that my car is in very good condition but suddenly I feel a small problem in transmission

    It's bad to for me to face this problem even that I will never ride a car other than Toyota

    Thank you

    My regards

    1 year, 2 weeks and 13 hours
    Anonymous

    Mary Lawler

    I cannot believe that Toyota has backed the Trump administration in trying to strip California of its ability to set more stringent fuel-efficiency standards in an effort to combat climate change.

    I have been the proud owner of a Prius for many years. Our current one is a 2016. But given Toyota's anti-climate move last week, it will be my last unless Toyota changes its position. The climate crisis will affect all of us and our grandchildren. I am deeply disappointed.

    1 year, 2 weeks and 4 days
    Anonymous

    Dennis Klemm

    As we are planning on giving my wife's car to my son when he gets his driver's license soon, we are in the market for a new car. The PHEV Prius was one of the cars on the top of our list. However, seeing that Toyota merely plays lip-service to environmental issues, while caving to pressure from the Trump administration to go backwards in fuel efficiency and environmental standards, Toyota (along with GM and Fiat/Chrysler) is no longer on our list of options, and I will also make a point to let anyone I know shopping for a new car about this issue as well.. There is simply no valid excuse for Toyota's stance on this issue.

    1 year, 3 weeks and 2 days
    Anonymous

    George Bennett

    I agree with Sally Reinman. I love my 2017 Camry, warts and all. It's gorgeous, beautifully engineered (except for Entune), runs very well. But no one in my large family will buy another Toyota car because it has supported Trump and others in their fight against California emission standards. Global warming condemns my grandchildren to extinction as the planet warms. You'd think that a Japanese car company would act more responsibly. Japan, after all, is an island nation. Change course, Toyota, before it's too late!!!!

    Thread
    1 year, 3 weeks and 3 days
    Anonymous

    Sally Reinman

    I have owned Toyota/Lexus for years and this is our third Prius. No more! It is appalling and shameful that Toyota is backing the Trump Administration fight against California emission standards. VW, Honda, BMW, Ford had the courage to do the right thing. A very sad day and loss of face for Toyota. Anyone want to buy my Prius? I will never buy another Toyota or Lexus.

    1 year, 3 weeks and 3 days
    Anonymous

    N/a

    The first car I ever purchased was a Toyota. I have owned only Toyotas since 1978. We were anticipating getting a Prius in the near future.

    Hearing that Toyota caved to t Rump about emissions controls, I will NEVER buy another.

    Jeri L. Noble

    1 year, 3 weeks and 4 days