• United Parcel Service, Inc.

    Street Address
    55 Glenlake Pkwy. Ne
    Number of Employees
    398000
    Contact Name
    D. Scott Davis
    Related Terms
    UPS
    Twitter ID
    Zip Code
    30328
    State
    GA
    Title
    Chairman and CEO
    City
    Atlanta
    Anonymous

    Sucks

    It's been couple of months my package been missing and I called ups and they keep sending me. Number s to call and they don't do nothing about it.

    28 weeks, 4 hours and 3 minutes
    Anonymous

    Ordered a package tracking info said a date by 9 pm. Didn't show. Called customer service said it won't be delivered for another 5 days. Thankfully I took pictures before someone changed it. Now it shows my package is only 2 hrs away with a delivery date of 5 days away. Won't let me go pick it up either.

    28 weeks, 4 days and 7 hours
    Anonymous

    Kim A.

    I am SICK & TIRED of your Drivers DRIVE DOWN MY STREET "SPEEDING" I asked the Driver to SLOW DOWN!!!! I asked him to SLOW DOWN he just said he was doing his JOB!!!!

    28 weeks, 5 days and 3 hours
    Anonymous

    Gary Huff

    I could write a long version of my horrible experiences but bottom line is UPS SUCKS!

    29 weeks, 9 hours and 10 minutes
    Anonymous

    sierra

    My car was hit by a driver and I cant get anyone to help and the local center is just standing up for there driver. I'm getting really pissed the fact I can't even get an agent on the phone to get any info on the driver to file a claim.

    29 weeks, 2 days and 20 minutes
    Anonymous

    Boycott

    Boycott!!

    Thread
    29 weeks, 2 days and 10 hours
    Anonymous

    ????

    And you still use them? Fool. Boycott is a message they comprehend. Other than that they dont seem to care and yes, tend to be rude. Cancel your service and also ask for total previous payments back as they broke the contractural agreement and did nothing about it.

    Thread
    29 weeks, 2 days and 10 hours
    Anonymous

    Disgruntled

    I believe, like FEDEX they are using subs. Many problems with this but they dont care as it supposedly saves $$. Well UPS, have you calculated how many $$ you are loosing using these loosers? Better tighten the gap before another company slips in and you loose for good.

    Thread
    29 weeks, 2 days and 10 hours
    Anonymous

    US Citizen

    Hear this comment loud and clear!!!!!!!

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    29 weeks, 2 days and 10 hours
    Anonymous

    Bill

    Correct, but they just do NOT care and they exemplify that in their attitudes and way of doing business. I say boycott. There are plenty of alternatives out there including the USPS that seems to being doing well with their packages, cheap timely, and accurate delivery. UPS, anything but.

    Thread
    29 weeks, 2 days and 10 hours
    Anonymous

    exasperated

    Exactly! What are they hiding from? It says much about how they deal with problems. They do NOT. Their cs system is frustrating and does NOT work.

    Thread
    29 weeks, 2 days and 10 hours
    Anonymous

    Atlanta Metro

    If theyre the same as where I am they actually state that my sutie number didnt exist! I am the building engineer, I think I know whats in my building. Its a sheer lack of training or just plain lazy. Customer service they are NOT. Corporate does not seem to care and the **** always run down hill yet they blame the field operatives. Start with crosstraining on a regular basis UPS. However I doubtr that that'll happen., Sad. Feel for you but glad to know its not just here.

    Thread
    29 weeks, 2 days and 10 hours
    Anonymous

    Dollars

    That wouldnt do any good and the courts wouldnt grant satisifaction but........the besty thing to do is boycott and tell everyone you know NOT to use them. Hit em where it hurst and thats loss of revenue.

    Thread
    29 weeks, 2 days and 10 hours
    Anonymous

    Ruined

    Never Never Never use UPS for ANYTHNG of value or importance. Even the USPS dosent treat your items like that. Sad.

    Thread
    29 weeks, 2 days and 10 hours
    Anonymous

    Sympathic

    Thats a huge problem. Many of their driver dont ever get out behind the wheel. If they do they do minimum, never inquirring about an address or making an attempt. Youre not alone. And, if you find a driver they run from you as they dont want any conflicts. If they did their jobs correctly they have nothing to fear.

    Thread
    29 weeks, 2 days and 10 hours
    Anonymous

    Trainer

    Thats the problem: shoving blame on someone or sonmething, anything they can instead of dealing with the problenm at its root. This doesnt mean everyone gets terminated or threatened to be but they need to reeducate and spend more time on training. Management need to cross train and be in the changing field ops positions EVERY week or a mion of 1x mo.

    Thread
    29 weeks, 2 days and 10 hours
    Anonymous

    Zero

    Most of them do not care. This comes from corporate pushing more and more to deliver more and more instead of accuracy. Its gonna bite them big time. Corporate does not care about much except their personal bonuses. Pay in management levels should be based on performance, that is to say accuracy. More and more of less and less is not quality and equal customers that are disgruntled and will only use them as the bottom alternative. Sad.

    Thread
    29 weeks, 2 days and 10 hours
    Anonymous

    Sorry

    Sounds like a fraud case to me!

    Thread
    29 weeks, 2 days and 10 hours
    Anonymous

    Last Word in GA

    Totally agree! IF you can get hold of a real person they arent empowered to do anything but read scripts. They definitely are NOT a customer service oriented company and they can not solve even the most simple delivery problems. At one time they were king but fat cart just dosent seem to care anymore. On paper customer service doesnt make money but once you dont have it you will eventually loose much business. It is a fool that dosent realize that once a dcustomer writes a company off it will cost them many times over the cost of a cs agent to regain them let alone the people they tell abut their poor experience. Generally it goes that one tells one who tell another who spreads it by 10 and each one of those spread it by 10. Do the math, I guess they havent taought that in recent years so ignorance of such is going to bite them big. When the postal system has better cs and delivery rates than they do thats really bad.

    Thread
    29 weeks, 2 days and 11 hours
    Anonymous

    Disgruntled

    Mostly agree with you. I have had numerous problems with deliveries to our building. Strange how all other delivery companies find us without a problem. Either its fraud or sheer neglegance of training of the route drivers or possible laziness that they dont even ask about and address they "cant find". Have written emaiols numerous times about the problem without any satisfactory result. They gave much mouth moving but NO action. I have no choice but to NOT use them anymore for ANY reason and inform those that I purchase from that they are NOT to send my packages via this extremely unreliable service. My area is the metro Atlanta area believe its served by the Braselton GA office.

    Thread
    29 weeks, 2 days and 11 hours
    Anonymous

    Ups is garbage

    Package thief's corporate greed and scamming anyone that uses UPS you know is a joke and never does legit business trash company trash customer service trash people

    29 weeks, 6 days and 16 minutes
    Anonymous

    pissed

    This is the WORST customer service company!! They sell insurance and make you jump hoops to get the damaged claim THEN they don't pay!

    30 weeks, 1 day and 8 hours
    Anonymous

    I'm so hurt because I'm a teacher and ordered some supplies for my classroom. I was informed that the contents was damaged that the send which was to Beaufort, SC center discarded my items with contacting me or the sender. When I inquired about their procedures I was told that basically there was nothing I could do and should tell the sender to file a claim and if she didnt purchase insurance for the items Id only be reimbursed $100. My heart grieves at the amount of rudeness Ive experienced by the via phone inquiry and the lack of accountability of this company to service its customers. Even if one of the items were damaged I should have been given the chance to salvage the remainder of the items. My address was on the box and the driver never attempted to deliver the package to my residence.

    30 weeks, 2 days and 8 hours
    Anonymous

    NEVER GET THE TRUTH

    Witness saw the driver tossing my fragile package

    30 weeks, 6 days and 18 minutes
    Anonymous

    NEVER GET THE TRUTH

    Truthfullness is not their strong suit

    Thread
    30 weeks, 6 days and 1 hour